ITIL Contracts

ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 4 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
4 Jun 2024
Same period 2023 Same period 2022
Rank 41 42 52
Rank change year-on-year +1 +10 +5
Contract jobs citing ITIL 1,843 2,714 4,186
As % of all contract jobs advertised in the UK 4.30% 4.86% 4.74%
As % of the Processes & Methodologies category 5.03% 5.41% 5.23%
Number of daily rates quoted 1,221 1,924 2,856
10th Percentile £200 £201 £185
25th Percentile £313 £336 £331
Median daily rate (50th Percentile) £475 £474 £475
Median % change year-on-year +0.21% -0.21% +11.76%
75th Percentile £575 £575 £575
90th Percentile £663 £675 £656
UK excluding London median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +6.25%
Number of hourly rates quoted 138 130 231
10th Percentile £14.00 £13.29 £13.00
25th Percentile £14.16 £13.41 £13.41
Median hourly rate £17.69 £17.50 £16.00
Median % change year-on-year +1.09% +9.38% -13.51%
75th Percentile £24.14 £43.75 £23.13
90th Percentile £43.87 £54.56 £37.27
UK excluding London median hourly rate £17.69 £16.00 £15.50
% change year-on-year +10.56% +3.23% -16.22%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,635 50,134 80,023
As % of all contract IT jobs advertised in the UK 85.39% 89.72% 90.63%
Number of daily rates quoted 23,488 34,705 56,273
10th Percentile £300 £325 £350
25th Percentile £413 £438 £433
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +7.50%
75th Percentile £638 £650 £644
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £488
% change year-on-year - +2.56% +8.33%
Number of hourly rates quoted 2,523 1,664 1,886
10th Percentile £12.75 £10.63 £12.50
25th Percentile £16.00 £15.50 £15.51
Median hourly rate £36.50 £36.00 £25.68
Median % change year-on-year +1.39% +40.19% +10.64%
75th Percentile £60.75 £65.00 £50.00
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £38.12 £35.00 £20.07
% change year-on-year +8.91% +74.43% -4.45%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 4 June 2024.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 4 June 2024.

Hourly rate histogram for ITIL in the UK

ITIL
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 4 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +4 1,644 £475 - 823
UK excluding London -4 1,131 £463 +2.78% 642
London +12 601 £500 +1.01% 225
Work from Home +9 560 £500 +1.52% 370
South East -5 311 £475 +1.93% 134
South West +7 246 £500 -9.09% 102
North of England -11 219 £458 +1.72% 156
Midlands -8 125 £450 - 127
East of England -13 118 £365 -8.75% 57
North West -23 110 £450 -2.70% 83
West Midlands +6 102 £425 -15.00% 75
Yorkshire +11 98 £475 +18.75% 55
Scotland -7 95 £340 -20.00% 51
East Midlands -34 22 £500 +16.96% 51
Wales -19 12 £133 -51.82% 19
North East +10 11 £435 +33.85% 21
Isle of Man - 3 - - 3
Northern Ireland -4 2 £550 +243.75% 8

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 128 (6.95%) Microsoft Exchange
2 107 (5.81%) SharePoint
3 46 (2.50%) Confluence
4 35 (1.90%) SharePoint Server
5 17 (0.92%) Skype for Business
6 12 (0.65%) CMS
7 8 (0.43%) IBM HTTP Server
7 8 (0.43%) WebSphere
7 8 (0.43%) WebSphere Application Server
7 8 (0.43%) WebSphere Portal
8 7 (0.38%) SharePoint 2010
9 6 (0.33%) Exchange Server 2007
9 6 (0.33%) IIS
9 6 (0.33%) Oracle Workflow
10 5 (0.27%) Exchange Server 2010
10 5 (0.27%) Oracle Self-Service HR
11 3 (0.16%) Adobe Experience Manager
11 3 (0.16%) Drupal
11 3 (0.16%) SAS
12 2 (0.11%) IBM Notes
Applications
1 161 (8.74%) Microsoft Office
2 71 (3.85%) Microsoft Excel
3 33 (1.79%) Microsoft PowerPoint
4 15 (0.81%) MS Visio
5 9 (0.49%) Microsoft Project
6 4 (0.22%) Spreadsheet
7 3 (0.16%) SPSS
8 1 (0.054%) Adobe Creative Suite
8 1 (0.054%) AutoCAD
8 1 (0.054%) Chatbot
Business Applications
1 36 (1.95%) Remedy ITSM
2 12 (0.65%) SAP S/4HANA
3 7 (0.38%) Aladdin
3 7 (0.38%) SimCorp Dimension
4 5 (0.27%) Oracle HRMS
5 3 (0.16%) Dynamics CRM
5 3 (0.16%) Dynamics GP
5 3 (0.16%) OPENHousing
5 3 (0.16%) Oracle Financials
5 3 (0.16%) Shopify
5 3 (0.16%) SystmOne
6 2 (0.11%) ION MarketView
6 2 (0.11%) Oracle Assets
6 2 (0.11%) Oracle iProcurement
6 2 (0.11%) Oracle Payables
6 2 (0.11%) Oracle Procure-to-Pay
6 2 (0.11%) Oracle Receivables
6 2 (0.11%) Salesforce CRM
6 2 (0.11%) SAP WM
6 2 (0.11%) Sparx Enterprise Architect
Cloud Services
1 306 (16.60%) Microsoft 365
2 304 (16.49%) Azure
3 101 (5.48%) AWS
4 90 (4.88%) Power Platform
5 67 (3.64%) Entra ID
6 32 (1.74%) PaaS
7 31 (1.68%) OneDrive
8 30 (1.63%) Azure Stack
9 28 (1.52%) Azure Monitor
10 27 (1.47%) IaaS
10 27 (1.47%) SaaS
11 26 (1.41%) GCP
12 20 (1.09%) Azure Storage
13 19 (1.03%) Azure DevOps
14 16 (0.87%) OCI
15 14 (0.76%) Dynamics 365
15 14 (0.76%) PowerApps
16 13 (0.71%) Serverless
17 10 (0.54%) Mimecast
18 9 (0.49%) Power Automate
Communications & Networking
1 162 (8.79%) Firewall
2 110 (5.97%) DNS
3 95 (5.15%) DHCP
4 86 (4.67%) WAN
5 78 (4.23%) LAN
6 70 (3.80%) VPN
7 69 (3.74%) SAN
8 65 (3.53%) Wi-Fi
9 51 (2.77%) BGP
10 36 (1.95%) TCP/IP
11 29 (1.57%) Cisco ASA
12 27 (1.47%) Wireless
13 26 (1.41%) Network Security
14 24 (1.30%) Cisco ISE
15 23 (1.25%) OSPF
15 23 (1.25%) Skype
15 23 (1.25%) SNMP
15 23 (1.25%) VoIP
16 22 (1.19%) Cisco Firepower
17 21 (1.14%) Internet
Database & Business Intelligence
1 69 (3.74%) Power BI
2 35 (1.90%) SQL Server
3 23 (1.25%) Relational Database
4 16 (0.87%) MySQL
5 14 (0.76%) Tableau
6 13 (0.71%) SQL Server Reporting Services
7 12 (0.65%) Sybase ASE
8 11 (0.60%) Big Data
8 11 (0.60%) Qlik Sense
9 10 (0.54%) Data Lake
10 8 (0.43%) Metadata
11 7 (0.38%) Crystal Reports
11 7 (0.38%) Elasticsearch
11 7 (0.38%) PowerPivot
12 6 (0.33%) Data Mining
12 6 (0.33%) Microsoft Power View
13 5 (0.27%) DB2
13 5 (0.27%) NonStop SQL
13 5 (0.27%) Oracle Reports
13 5 (0.27%) RDBMS
Development Applications
1 91 (4.94%) JIRA
2 23 (1.25%) Rational DOORS
3 17 (0.92%) Jenkins
4 13 (0.71%) Git
5 10 (0.54%) Artifactory
6 8 (0.43%) Subversion
7 6 (0.33%) IBM UrbanCode
7 6 (0.33%) Selenium
8 5 (0.27%) Oracle Forms
9 4 (0.22%) GitLab
10 3 (0.16%) Maven
10 3 (0.16%) Visual Studio
11 2 (0.11%) JMeter
11 2 (0.11%) MSI
11 2 (0.11%) SoapUI
11 2 (0.11%) Sonatype Nexus
12 1 (0.054%) Hudson
12 1 (0.054%) Oracle APEX
12 1 (0.054%) Team Foundation Server
12 1 (0.054%) Zephyr
General
1 614 (33.32%) Social Skills
2 285 (15.46%) Finance
3 226 (12.26%) Public Sector
4 199 (10.80%) Analytical Skills
5 102 (5.53%) Telecoms
6 90 (4.88%) Banking
7 60 (3.26%) Organisational Skills
8 54 (2.93%) Presentation Skills
9 52 (2.82%) Retail
10 49 (2.66%) Legal
11 35 (1.90%) Manufacturing
12 30 (1.63%) Marketing
13 29 (1.57%) Documentation Skills
14 20 (1.09%) Front Office
15 19 (1.03%) Law
16 18 (0.98%) Influencing Skills
17 15 (0.81%) Local Government
18 14 (0.76%) Inclusion and Diversity
19 12 (0.65%) Financial Institution
19 12 (0.65%) Pharmaceutical
Job Titles
1 380 (20.62%) Analyst
2 180 (9.77%) Architect
3 166 (9.01%) Service Analyst
4 145 (7.87%) Service Manager
5 139 (7.54%) Senior
6 131 (7.11%) Service Desk Analyst
7 108 (5.86%) Support Engineer
8 82 (4.45%) Consultant
9 79 (4.29%) Support Analyst
10 75 (4.07%) Lead
11 73 (3.96%) IT Support
12 70 (3.80%) Developer
13 66 (3.58%) Infrastructure Engineer
14 61 (3.31%) IT Analyst
15 56 (3.04%) IT Manager
16 55 (2.98%) Network Engineer
17 53 (2.88%) Desktop Support
17 53 (2.88%) Technical Support
18 52 (2.82%) Project Manager
19 48 (2.60%) Solutions Architect
Libraries, Frameworks & Software Standards
1 39 (2.12%) CSS
2 37 (2.01%) Middleware
3 32 (1.74%) HTML
4 31 (1.68%) Web Services
5 25 (1.36%) .NET
6 21 (1.14%) REST
7 20 (1.09%) ARM Templates
8 16 (0.87%) AngularJS
9 14 (0.76%) LDAP
10 12 (0.65%) Jinja
10 12 (0.65%) Kafka
11 11 (0.60%) J2EE
12 9 (0.49%) Elastic Stack
12 9 (0.49%) SailPoint
13 8 (0.43%) ActiveMQ
13 8 (0.43%) XML
14 6 (0.33%) jQuery
14 6 (0.33%) SOAP
15 5 (0.27%) Oracle Fusion
15 5 (0.27%) Visualforce
Miscellaneous
1 106 (5.75%) Management Information System
2 78 (4.23%) CMDB
3 75 (4.07%) Data Centre
4 55 (2.98%) Self-Motivation
5 48 (2.60%) PKI
6 44 (2.39%) Driving Licence
7 39 (2.12%) Video Conferencing
8 33 (1.79%) Private Cloud
9 32 (1.74%) Virtual Team
10 22 (1.19%) Onboarding
11 20 (1.09%) iPhone
12 19 (1.03%) Security Operations Centre
13 18 (0.98%) CSOC
13 18 (0.98%) Hedge funds
14 17 (0.92%) Clustering
14 17 (0.92%) Replication
15 16 (0.87%) Linux Command Line
15 16 (0.87%) Product Ownership
16 15 (0.81%) Blackberry
16 15 (0.81%) Data Protection Act
Operating Systems
1 505 (27.40%) Windows
2 188 (10.20%) Windows 10
3 173 (9.39%) Windows Server
4 169 (9.17%) Linux
5 88 (4.77%) Windows Server 2016
6 68 (3.69%) Windows Server 2019
7 61 (3.31%) Unix
8 56 (3.04%) Windows 7
9 53 (2.88%) Windows Server 2012
10 25 (1.36%) Mac OS
11 22 (1.19%) Apple iOS
12 19 (1.03%) Android
13 18 (0.98%) Ubuntu
14 16 (0.87%) Windows NT
15 15 (0.81%) Solaris
16 14 (0.76%) Windows XP
17 12 (0.65%) Debian
18 7 (0.38%) AIX
18 7 (0.38%) Red Hat Enterprise Linux
18 7 (0.38%) VMS
Processes & Methodologies
1 550 (29.84%) Service Management
2 422 (22.90%) ITSM
3 350 (18.99%) Agile
4 344 (18.67%) Problem-Solving
5 330 (17.91%) Customer Service
6 256 (13.89%) Service Delivery
7 232 (12.59%) Change Management
8 230 (12.48%) Incident Management
9 186 (10.09%) Problem Management
10 173 (9.39%) Project Management
11 167 (9.06%) DevOps
12 162 (8.79%) Continuous Improvement
13 135 (7.33%) Stakeholder Management
14 116 (6.29%) Configuration Management
15 113 (6.13%) PRINCE2
16 105 (5.70%) Release Management
17 103 (5.59%) Asset Management
17 103 (5.59%) Project Delivery
18 102 (5.53%) Disaster Recovery
19 101 (5.48%) Service Design
Programming Languages
1 178 (9.66%) PowerShell
2 117 (6.35%) SQL
3 78 (4.23%) Python
4 46 (2.50%) JavaScript
5 43 (2.33%) C#
6 33 (1.79%) Perl
7 24 (1.30%) VBScript
8 22 (1.19%) VB
9 21 (1.14%) Bicep
9 21 (1.14%) Java
10 13 (0.71%) Shell Script
11 12 (0.65%) Bash
11 12 (0.65%) Tcl
12 8 (0.43%) C++
12 8 (0.43%) VB.NET
13 7 (0.38%) VBA
14 6 (0.33%) Apex Code
14 6 (0.33%) Go
15 5 (0.27%) T-SQL
16 4 (0.22%) ABAP
Qualifications
1 590 (32.01%) Security Cleared
2 404 (21.92%) SC Cleared
3 300 (16.28%) Degree
4 234 (12.70%) DV Cleared
5 157 (8.52%) ITIL Certification
6 128 (6.95%) Microsoft Certification
7 94 (5.10%) Cisco Certification
8 71 (3.85%) CCNA
9 65 (3.53%) A+ Certification
9 65 (3.53%) ITIL Foundation Certificate
10 51 (2.77%) Computer Science Degree
11 50 (2.71%) MCSA
12 46 (2.50%) MCP
12 46 (2.50%) MCSE
13 43 (2.33%) CCNP
14 36 (1.95%) BPSS Clearance
15 28 (1.52%) PMP
16 26 (1.41%) PMI Certification
17 20 (1.09%) Master's Degree
17 20 (1.09%) TOGAF Certification
Quality Assurance & Compliance
1 173 (9.39%) SLA
2 75 (4.07%) QA
3 32 (1.74%) ISO/IEC 20000
4 30 (1.63%) GDPR
4 30 (1.63%) Government Security Classifications
4 30 (1.63%) ISO/IEC 27001
5 21 (1.14%) COBIT
6 17 (0.92%) Data Quality
6 17 (0.92%) NIST
7 16 (0.87%) NCSC
8 11 (0.60%) Cyber Essentials
8 11 (0.60%) Disclosure Scotland
9 10 (0.54%) PCI DSS
10 9 (0.49%) PMO
11 8 (0.43%) ISO 9001
12 5 (0.27%) Accessibility
13 3 (0.16%) Cyber Essentials PLUS
13 3 (0.16%) GRC
13 3 (0.16%) ISO 22301
14 1 (0.054%) NEBOSH
System Software
1 349 (18.94%) Active Directory
2 105 (5.70%) VMware Infrastructure
3 45 (2.44%) Firmware
4 41 (2.22%) Hyper-V
5 37 (2.01%) Virtual Desktop
6 33 (1.79%) Virtual Machines
7 26 (1.41%) VMware ESXi
8 20 (1.09%) Virtual Servers
9 15 (0.81%) vSphere
10 13 (0.71%) VMware NSX
11 6 (0.33%) BitLocker
11 6 (0.33%) VMware Workstation
11 6 (0.33%) XenApp
11 6 (0.33%) XenDesktop
12 5 (0.27%) Microsoft Virtual Server
12 5 (0.27%) Veritas Cluster Server
13 4 (0.22%) Docker
13 4 (0.22%) Microsoft App-V
14 2 (0.11%) Samba
15 1 (0.054%) Snort
Systems Management
1 174 (9.44%) SCCM
2 87 (4.72%) Microsoft Intune
3 77 (4.18%) Ansible
4 70 (3.80%) SCOM
5 68 (3.69%) WSUS
6 31 (1.68%) Kubernetes
7 27 (1.47%) Active Directory Federation Services
8 26 (1.41%) NetBackup
9 23 (1.25%) vCenter Server
10 22 (1.19%) Puppet
10 22 (1.19%) Terraform
11 21 (1.14%) EMC NetWorker
12 20 (1.09%) Single Sign-On
13 16 (0.87%) Sysprep
14 12 (0.65%) Jamf Pro
15 9 (0.49%) Rancher
16 8 (0.43%) Control-M
16 8 (0.43%) Nagios
16 8 (0.43%) PingFederate
17 7 (0.38%) AirWatch
Vendors
1 560 (30.39%) Microsoft
2 375 (20.35%) ServiceNow
3 163 (8.84%) Cisco
4 159 (8.63%) VMware
5 149 (8.08%) Citrix
6 76 (4.12%) HP
7 59 (3.20%) Oracle
8 51 (2.77%) SAP
9 50 (2.71%) IBM
9 50 (2.71%) Palo Alto
10 47 (2.55%) Juniper
11 42 (2.28%) Remedy
12 40 (2.17%) EMC
13 39 (2.12%) Dell
14 37 (2.01%) Atlassian
15 35 (1.90%) SolarWinds
16 31 (1.68%) Red Hat
17 29 (1.57%) Symantec
18 27 (1.47%) Google
18 27 (1.47%) Veeam