ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 29 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 41 46 53
Rank change year-on-year +5 +7 +8
Contract jobs citing ITIL 1,958 2,826 4,128
As % of all contract jobs advertised in the UK 4.49% 4.73% 4.65%
As % of the Processes & Methodologies category 5.20% 5.27% 5.13%
Number of daily rates quoted 1,315 1,995 2,811
10th Percentile £205 £204 £178
25th Percentile £325 £333 £315
Median daily rate (50th Percentile) £495 £470 £450
Median % change year-on-year +5.32% +4.44% +5.88%
75th Percentile £588 £575 £575
90th Percentile £688 £675 £650
UK excluding London median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +6.25%
Number of hourly rates quoted 152 162 229
10th Percentile £14.00 £13.41 £13.20
25th Percentile £14.16 £14.25 £13.25
Median hourly rate £17.69 £20.00 £16.25
Median % change year-on-year -11.55% +23.08% -13.33%
75th Percentile £25.00 £47.75 £21.88
90th Percentile £49.64 £65.75 £34.64
UK excluding London median hourly rate £17.69 £18.50 £15.50
% change year-on-year -4.38% +19.35% -16.22%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 37,621 53,662 80,392
As % of all contract IT jobs advertised in the UK 86.30% 89.91% 90.59%
Number of daily rates quoted 24,254 37,244 56,449
10th Percentile £300 £325 £340
25th Percentile £413 £438 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +7.69%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £475
% change year-on-year - +5.26% +9.20%
Number of hourly rates quoted 2,437 1,746 1,925
10th Percentile £12.75 £11.00 £12.50
25th Percentile £16.00 £16.25 £15.25
Median hourly rate £35.50 £37.30 £25.00
Median % change year-on-year -4.83% +49.20% -
75th Percentile £59.95 £65.00 £49.25
90th Percentile £72.50 £75.00 £64.32
UK excluding London median hourly rate £36.50 £36.00 £20.00
% change year-on-year +1.39% +80.00% -7.24%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 29 April 2024.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 29 April 2024.

Hourly rate histogram for ITIL in the UK

ITIL
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +8 1,780 £500 +5.26% 779
UK excluding London -1 1,211 £475 +5.56% 603
London +10 632 £500 +1.01% 230
Work from Home +14 596 £500 +4.17% 311
South East -1 330 £488 +7.14% 143
South West +12 276 £500 -1.96% 74
North of England -7 248 £475 +2.70% 165
Midlands +1 144 £450 - 105
North West -16 137 £487 +0.52% 97
East of England -12 123 £425 +21.43% 59
West Midlands +21 119 £450 -10.00% 69
Yorkshire +16 103 £475 +18.75% 39
Scotland -12 84 £420 -1.18% 49
East Midlands -30 22 £540 +54.29% 35
North East +24 20 £488 +5.41% 30
Wales -26 6 £278 +0.91% 13
Isle of Man - 3 - - 3

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 132 (6.74%) Microsoft Exchange
2 123 (6.28%) SharePoint
3 65 (3.32%) Confluence
4 42 (2.15%) SharePoint Server
5 23 (1.17%) Skype for Business
6 9 (0.46%) CMS
6 9 (0.46%) Exchange Server 2007
7 8 (0.41%) IBM HTTP Server
7 8 (0.41%) WebSphere
7 8 (0.41%) WebSphere Application Server
7 8 (0.41%) WebSphere Portal
8 7 (0.36%) nginx
8 7 (0.36%) SharePoint 2010
9 5 (0.26%) Exchange Server 2010
9 5 (0.26%) IIS
10 4 (0.20%) Exchange Server 2013
10 4 (0.20%) MQSeries
11 3 (0.15%) Adobe Experience Manager
11 3 (0.15%) Drupal
11 3 (0.15%) SAS
Applications
1 177 (9.04%) Microsoft Office
2 72 (3.68%) Microsoft Excel
3 30 (1.53%) Microsoft PowerPoint
4 12 (0.61%) MS Visio
5 10 (0.51%) Microsoft Project
6 5 (0.26%) Spreadsheet
7 3 (0.15%) SPSS
8 1 (0.051%) Adobe Creative Suite
8 1 (0.051%) AutoCAD
8 1 (0.051%) Chatbot
Business Applications
1 37 (1.89%) Remedy ITSM
2 17 (0.87%) SAP S/4HANA
3 5 (0.26%) Aladdin
3 5 (0.26%) SimCorp Dimension
4 3 (0.15%) Dynamics GP
4 3 (0.15%) OPENHousing
4 3 (0.15%) Sage X3
4 3 (0.15%) SAP HCM
4 3 (0.15%) SAP Oil and Gas
4 3 (0.15%) SAP PM
4 3 (0.15%) Shopify
4 3 (0.15%) Sparx Enterprise Architect
5 2 (0.10%) assyst
5 2 (0.10%) Dynamics CRM
5 2 (0.10%) ION MarketView
5 2 (0.10%) Remedy AR System
5 2 (0.10%) Salesforce CRM
5 2 (0.10%) SAP WM
5 2 (0.10%) SystmOne
6 1 (0.051%) Oracle EBS
Cloud Services
1 317 (16.19%) Microsoft 365
2 316 (16.14%) Azure
3 114 (5.82%) AWS
4 73 (3.73%) Power Platform
5 66 (3.37%) Entra ID
6 38 (1.94%) Azure Stack
7 32 (1.63%) OneDrive
8 29 (1.48%) GCP
9 27 (1.38%) SaaS
10 26 (1.33%) Azure Monitor
11 25 (1.28%) IaaS
11 25 (1.28%) PaaS
12 24 (1.23%) Azure DevOps
13 17 (0.87%) PowerApps
14 16 (0.82%) Azure Storage
15 14 (0.72%) OCI
16 13 (0.66%) Serverless
17 11 (0.56%) Mimecast
18 10 (0.51%) Microsoft Purview
18 10 (0.51%) Power Automate
Communications & Networking
1 188 (9.60%) Firewall
2 110 (5.62%) DNS
3 93 (4.75%) WAN
4 88 (4.49%) LAN
5 84 (4.29%) DHCP
6 80 (4.09%) SAN
7 69 (3.52%) VPN
8 63 (3.22%) BGP
8 63 (3.22%) Wi-Fi
9 45 (2.30%) TCP/IP
10 44 (2.25%) Network Security
11 37 (1.89%) Wireless
12 30 (1.53%) Cisco ASA
13 28 (1.43%) OSPF
14 27 (1.38%) Skype
15 25 (1.28%) Cisco ISE
15 25 (1.28%) IPsec
16 24 (1.23%) VoIP
17 23 (1.17%) SNMP
18 22 (1.12%) Cisco Firepower
Database & Business Intelligence
1 51 (2.60%) Power BI
2 36 (1.84%) SQL Server
3 13 (0.66%) Big Data
3 13 (0.66%) Data Lake
3 13 (0.66%) SQL Server Reporting Services
4 11 (0.56%) MySQL
4 11 (0.56%) Sybase ASE
4 11 (0.56%) Tableau
5 10 (0.51%) Relational Database
6 8 (0.41%) Metadata
7 7 (0.36%) Elasticsearch
7 7 (0.36%) PowerPivot
8 6 (0.31%) Data Mining
8 6 (0.31%) Microsoft Power View
9 5 (0.26%) Crystal Reports
10 4 (0.20%) Data Warehouse
10 4 (0.20%) DB2
10 4 (0.20%) Oracle Database 10g
10 4 (0.20%) Oracle Reports
10 4 (0.20%) RDBMS
Development Applications
1 103 (5.26%) JIRA
2 24 (1.23%) Rational DOORS
3 17 (0.87%) Jenkins
4 11 (0.56%) Git
5 10 (0.51%) Artifactory
6 8 (0.41%) Subversion
7 6 (0.31%) IBM UrbanCode
7 6 (0.31%) Selenium
8 5 (0.26%) Bitbucket
8 5 (0.26%) GitLab
8 5 (0.26%) Visual Studio
9 4 (0.20%) Oracle Forms
10 3 (0.15%) Maven
11 2 (0.10%) JMeter
11 2 (0.10%) MSI
11 2 (0.10%) SoapUI
11 2 (0.10%) Sonatype Nexus
12 1 (0.051%) Axure RP
12 1 (0.051%) Team Foundation Server
12 1 (0.051%) Zephyr
General
1 692 (35.34%) Social Skills
2 312 (15.93%) Finance
3 250 (12.77%) Public Sector
4 231 (11.80%) Analytical Skills
5 117 (5.98%) Telecoms
6 97 (4.95%) Banking
7 86 (4.39%) Organisational Skills
8 63 (3.22%) Presentation Skills
9 50 (2.55%) Manufacturing
10 48 (2.45%) Retail
11 47 (2.40%) Legal
12 44 (2.25%) Marketing
13 32 (1.63%) Influencing Skills
14 30 (1.53%) Documentation Skills
15 22 (1.12%) Electronics
16 21 (1.07%) Law
17 17 (0.87%) Police
18 16 (0.82%) Front Office
19 15 (0.77%) Financial Institution
20 14 (0.72%) Inclusion and Diversity
Job Titles
1 396 (20.22%) Analyst
2 206 (10.52%) Architect
3 185 (9.45%) Service Analyst
4 165 (8.43%) Senior
5 141 (7.20%) Service Desk Analyst
6 125 (6.38%) Service Manager
7 122 (6.23%) Support Engineer
8 95 (4.85%) Developer
9 79 (4.03%) Lead
10 77 (3.93%) Support Analyst
11 75 (3.83%) Infrastructure Engineer
12 70 (3.58%) Consultant
13 64 (3.27%) IT Support
14 63 (3.22%) Desktop Support
14 63 (3.22%) Network Engineer
15 62 (3.17%) IT Analyst
16 53 (2.71%) Solutions Architect
17 50 (2.55%) ServiceNow Architect
18 49 (2.50%) IT Manager
18 49 (2.50%) Project Manager
Libraries, Frameworks & Software Standards
1 37 (1.89%) Middleware
2 32 (1.63%) CSS
3 29 (1.48%) Web Services
4 26 (1.33%) .NET
5 24 (1.23%) HTML
6 21 (1.07%) REST
7 19 (0.97%) LDAP
8 15 (0.77%) ARM Templates
9 12 (0.61%) Jinja
10 11 (0.56%) J2EE
11 10 (0.51%) Kafka
12 9 (0.46%) AngularJS
12 9 (0.46%) Elastic Stack
12 9 (0.46%) SailPoint
12 9 (0.46%) XML
13 8 (0.41%) ActiveMQ
13 8 (0.41%) SOAP
14 7 (0.36%) Software Packaging
15 6 (0.31%) .NET Framework
15 6 (0.31%) jQuery
Miscellaneous
1 116 (5.92%) Management Information System
2 89 (4.55%) Data Centre
3 82 (4.19%) CMDB
4 62 (3.17%) Self-Motivation
5 59 (3.01%) Driving Licence
6 48 (2.45%) PKI
7 44 (2.25%) Video Conferencing
8 42 (2.15%) Private Cloud
9 26 (1.33%) Virtual Team
10 22 (1.12%) iPhone
11 19 (0.97%) Hedge funds
11 19 (0.97%) Public Cloud
11 19 (0.97%) Security Operations Centre
12 18 (0.92%) Blackberry
12 18 (0.92%) Clustering
12 18 (0.92%) CSOC
12 18 (0.92%) Onboarding
13 17 (0.87%) Data Protection Act
13 17 (0.87%) Product Ownership
14 15 (0.77%) Replication
Operating Systems
1 552 (28.19%) Windows
2 210 (10.73%) Windows 10
3 192 (9.81%) Linux
4 172 (8.78%) Windows Server
5 86 (4.39%) Windows Server 2016
6 74 (3.78%) Windows Server 2019
7 67 (3.42%) Unix
8 63 (3.22%) Windows 7
9 59 (3.01%) Windows Server 2012
10 29 (1.48%) Ubuntu
11 26 (1.33%) Apple iOS
12 25 (1.28%) Android
13 24 (1.23%) Mac OS
14 21 (1.07%) Windows NT
15 20 (1.02%) Debian
16 15 (0.77%) Solaris
17 13 (0.66%) Red Hat Enterprise Linux
17 13 (0.66%) Windows XP
18 10 (0.51%) Windows Server 2008
19 8 (0.41%) VMS
Processes & Methodologies
1 604 (30.85%) Service Management
2 447 (22.83%) ITSM
3 394 (20.12%) Problem-Solving
4 375 (19.15%) Customer Service
5 356 (18.18%) Agile
6 269 (13.74%) Service Delivery
7 266 (13.59%) Change Management
8 235 (12.00%) Incident Management
9 218 (11.13%) Problem Management
10 182 (9.30%) Continuous Improvement
11 179 (9.14%) Project Management
12 166 (8.48%) DevOps
13 149 (7.61%) Stakeholder Management
14 120 (6.13%) Configuration Management
15 116 (5.92%) Project Delivery
16 110 (5.62%) Customer Requirements
17 108 (5.52%) Disaster Recovery
18 107 (5.46%) Service Design
19 105 (5.36%) Infrastructure Engineering
19 105 (5.36%) PRINCE2
Programming Languages
1 174 (8.89%) PowerShell
2 105 (5.36%) SQL
3 85 (4.34%) Python
4 40 (2.04%) C#
5 37 (1.89%) JavaScript
6 31 (1.58%) Perl
7 22 (1.12%) Java
8 20 (1.02%) VBScript
9 18 (0.92%) VB
10 17 (0.87%) Bash
11 15 (0.77%) Bicep
11 15 (0.77%) Shell Script
12 12 (0.61%) Tcl
13 8 (0.41%) C++
13 8 (0.41%) VB.NET
14 7 (0.36%) Go
14 7 (0.36%) VBA
15 5 (0.26%) COBOL
15 5 (0.26%) DCL
16 4 (0.20%) ABAP
Qualifications
1 630 (32.18%) Security Cleared
2 420 (21.45%) SC Cleared
3 314 (16.04%) Degree
4 267 (13.64%) DV Cleared
5 171 (8.73%) ITIL Certification
6 119 (6.08%) Microsoft Certification
7 111 (5.67%) Cisco Certification
8 84 (4.29%) CCNA
9 65 (3.32%) ITIL Foundation Certificate
10 57 (2.91%) A+ Certification
11 53 (2.71%) CCNP
11 53 (2.71%) MCP
12 48 (2.45%) Computer Science Degree
13 47 (2.40%) MCSA
14 42 (2.15%) MCSE
15 37 (1.89%) BPSS Clearance
16 21 (1.07%) Azure Certification
17 20 (1.02%) TOGAF Certification
18 16 (0.82%) AWS Certification
18 16 (0.82%) PMP
Quality Assurance & Compliance
1 162 (8.27%) SLA
2 78 (3.98%) QA
3 43 (2.20%) ISO/IEC 27001
4 38 (1.94%) ISO/IEC 20000
5 36 (1.84%) Government Security Classifications
6 32 (1.63%) GDPR
7 24 (1.23%) COBIT
8 22 (1.12%) NIST
9 17 (0.87%) NCSC
10 14 (0.72%) Data Quality
11 13 (0.66%) Cyber Essentials
12 12 (0.61%) Disclosure Scotland
13 11 (0.56%) PCI DSS
14 8 (0.41%) ISO 9001
14 8 (0.41%) PMO
15 5 (0.26%) Accessibility
15 5 (0.26%) GRC
16 3 (0.15%) Cyber Essentials PLUS
16 3 (0.15%) HMG Security Policy Framework
16 3 (0.15%) ISO 22301
System Software
1 343 (17.52%) Active Directory
2 114 (5.82%) VMware Infrastructure
3 54 (2.76%) Firmware
4 38 (1.94%) Hyper-V
5 30 (1.53%) Virtual Desktop
6 27 (1.38%) Virtual Machines
6 27 (1.38%) VMware ESXi
7 22 (1.12%) Virtual Servers
8 19 (0.97%) VMware NSX
8 19 (0.97%) vSphere
9 7 (0.36%) VMware Workstation
10 5 (0.26%) BitLocker
10 5 (0.26%) Microsoft Virtual Server
11 4 (0.20%) Docker
11 4 (0.20%) Samba
11 4 (0.20%) Veritas Cluster Server
11 4 (0.20%) XenApp
12 3 (0.15%) Microsoft App-V
12 3 (0.15%) XenDesktop
13 1 (0.051%) Snort
Systems Management
1 182 (9.30%) SCCM
2 103 (5.26%) Microsoft Intune
3 83 (4.24%) Ansible
4 71 (3.63%) SCOM
5 66 (3.37%) WSUS
6 30 (1.53%) Terraform
7 27 (1.38%) Kubernetes
8 26 (1.33%) NetBackup
9 25 (1.28%) Puppet
10 23 (1.17%) Active Directory Federation Services
10 23 (1.17%) vCenter Server
11 21 (1.07%) Sysprep
12 20 (1.02%) EMC NetWorker
12 20 (1.02%) Single Sign-On
13 16 (0.82%) Jamf Pro
14 9 (0.46%) AirWatch
14 9 (0.46%) Rancher
15 8 (0.41%) Control-M
15 8 (0.41%) PingFederate
16 6 (0.31%) Nagios
Vendors
1 599 (30.59%) Microsoft
2 401 (20.48%) ServiceNow
3 176 (8.99%) VMware
4 167 (8.53%) Cisco
5 150 (7.66%) Citrix
6 93 (4.75%) HP
7 66 (3.37%) SAP
8 54 (2.76%) Palo Alto
9 52 (2.66%) Oracle
10 49 (2.50%) Atlassian
11 48 (2.45%) Remedy
12 47 (2.40%) Juniper
13 44 (2.25%) IBM
14 42 (2.15%) Red Hat
15 39 (1.99%) EMC
16 38 (1.94%) SolarWinds
17 37 (1.89%) Dell
18 31 (1.58%) Veeam
19 28 (1.43%) Google
19 28 (1.43%) Symantec