ISO/IEC 20000 Contracts

ISO/IEC 20000 (supersedes BS 15000)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 14 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 541 654 790
Rank change year-on-year +113 +136 -126
Contract jobs citing ISO/IEC 20000 46 52 41
As % of all contract jobs advertised in the UK 0.11% 0.090% 0.047%
As % of the Quality Assurance & Compliance category 0.75% 0.67% 0.35%
Number of daily rates quoted 40 39 29
10th Percentile £450 £350 £372
25th Percentile £500 £453 £379
Median daily rate (50th Percentile) £600 £550 £450
Median % change year-on-year +9.09% +22.22% +4.01%
75th Percentile - £594 £488
90th Percentile £644 £658 £605
UK excluding London median daily rate £600 £550 £425
% change year-on-year +9.09% +29.41% -12.82%
Number of hourly rates quoted 0 4 0
Median hourly rate - £50.00 -
UK excluding London median hourly rate - £48.75 -

All Quality Assurance and Compliance Skills
UK

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 6,099 7,708 11,680
As % of all contract IT jobs advertised in the UK 14.29% 13.37% 13.25%
Number of daily rates quoted 3,878 5,287 7,989
10th Percentile £285 £281 £300
25th Percentile £401 £413 £405
Median daily rate (50th Percentile) £513 £525 £514
Median % change year-on-year -2.38% +2.24% +8.11%
75th Percentile £625 £638 £625
90th Percentile £750 £738 £713
UK excluding London median daily rate £484 £479 £450
% change year-on-year +0.94% +6.44% +5.88%
Number of hourly rates quoted 380 235 315
10th Percentile £10.95 £13.29 £12.03
25th Percentile £13.18 £18.50 £17.13
Median hourly rate £21.06 £35.00 £32.37
Median % change year-on-year -39.84% +8.12% +54.14%
75th Percentile £45.00 £62.00 £50.00
90th Percentile £68.75 £77.50 £68.75
UK excluding London median hourly rate £18.27 £34.19 £22.55
% change year-on-year -46.57% +51.66% +7.36%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ISO/IEC 20000.

Daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Daily Rate Histogram

Daily rate distribution for jobs citing ISO/IEC 20000 over the 6 months to 14 May 2024.

Daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ISO/IEC 20000.

Hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +113 40 £578 +5.00% 17
UK excluding London +59 28 £600 +9.09% 15
Work from Home +108 20 £575 +4.55% 11
South East +31 20 £600 +26.32% 2
London +84 10 £575 +4.55% 4
South West +5 3 £575 +24.32% 2
Scotland - 2 £600 - 1
Midlands +23 1 £700 +30.23% 2
West Midlands +20 1 £700 +30.23% 2
North West +17 1 £350 -39.13% 1
East of England +14 1 £625 -3.85% 3
North of England +14 1 £350 -39.13% 4

ISO/IEC 20000
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.52%) SharePoint
Applications
1 1 (2.17%) Microsoft Office
Business Applications
1 5 (10.87%) Sparx Enterprise Architect
2 2 (4.35%) Remedy ITSM
Cloud Services
1 4 (8.70%) Azure
1 4 (8.70%) Microsoft 365
2 1 (2.17%) Azure Synapse Analytics
2 1 (2.17%) OCI
Communications & Networking
1 3 (6.52%) DHCP
1 3 (6.52%) DNS
1 3 (6.52%) TCP/IP
2 2 (4.35%) Firewall
3 1 (2.17%) LAN
3 1 (2.17%) WAN
Database & Business Intelligence
1 1 (2.17%) Tableau
General
1 11 (23.91%) Public Sector
2 10 (21.74%) Local Government
2 10 (21.74%) Social Skills
3 3 (6.52%) Front Office
3 3 (6.52%) Presentation Skills
3 3 (6.52%) Telecoms
4 2 (4.35%) Analytical Skills
4 2 (4.35%) Finance
4 2 (4.35%) Legal
4 2 (4.35%) Organisational Skills
5 1 (2.17%) Influencing Skills
Job Titles
1 24 (52.17%) Architect
2 15 (32.61%) Service Architect
3 10 (21.74%) Service Manager
4 6 (13.04%) Solutions Architect
5 5 (10.87%) Service Transition Manager
5 5 (10.87%) Transition Manager
6 3 (6.52%) Analyst
6 3 (6.52%) Data Engineer
6 3 (6.52%) Infrastructure Engineer
6 3 (6.52%) IT Manager
6 3 (6.52%) IT Services Manager
6 3 (6.52%) Security Architect
6 3 (6.52%) Service Design Manager
7 2 (4.35%) Senior
7 2 (4.35%) Senior Infrastructure Engineer
7 2 (4.35%) Service Analyst
7 2 (4.35%) Service Desk Analyst
7 2 (4.35%) Supplier Manager
8 1 (2.17%) Lead
8 1 (2.17%) Oracle Solutions Architect
Libraries, Frameworks & Software Standards
1 3 (6.52%) .NET
2 1 (2.17%) Oracle Fusion
Miscellaneous
1 4 (8.70%) Management Information System
2 3 (6.52%) Algorithms
3 2 (4.35%) Onboarding
3 2 (4.35%) Self-Motivation
Operating Systems
1 5 (10.87%) Linux
1 5 (10.87%) Unix
1 5 (10.87%) Windows
2 3 (6.52%) Ubuntu
Processes & Methodologies
1 37 (80.43%) ITIL
2 29 (63.04%) Service Management
3 16 (34.78%) Service Design
4 12 (26.09%) IT4IT
5 10 (21.74%) Project Delivery
6 9 (19.57%) PRINCE2
7 8 (17.39%) Data Management
7 8 (17.39%) Service Delivery
7 8 (17.39%) TOGAF
8 7 (15.22%) Continuous Improvement
8 7 (15.22%) Customer Service
8 7 (15.22%) SFIA
9 6 (13.04%) Computer Science
10 5 (10.87%) ArchiMate
10 5 (10.87%) BPMN
10 5 (10.87%) Business Case
10 5 (10.87%) Cybersecurity
10 5 (10.87%) Enterprise Modelling
10 5 (10.87%) Performance Management
10 5 (10.87%) Technical Architecture
Programming Languages
1 3 (6.52%) PowerShell
1 3 (6.52%) VB.NET
2 2 (4.35%) C++
2 2 (4.35%) SQL
3 1 (2.17%) Python
Qualifications
1 15 (32.61%) Security Cleared
2 8 (17.39%) Degree
3 7 (15.22%) DV Cleared
4 6 (13.04%) SC Cleared
5 5 (10.87%) ITIL Certification
6 3 (6.52%) (ISC)2 CCSP
6 3 (6.52%) CCSK
6 3 (6.52%) Cisco Certification
6 3 (6.52%) CISSP
6 3 (6.52%) Microsoft Certification
7 1 (2.17%) Oracle Certification
Quality Assurance & Compliance
1 15 (32.61%) ISO/IEC 27001
2 9 (19.57%) ISO 22301
3 7 (15.22%) SLA
4 6 (13.04%) NIST
5 5 (10.87%) COBIT
5 5 (10.87%) ISO 9001
6 4 (8.70%) Cyber Essentials
7 3 (6.52%) NCSC
8 1 (2.17%) PMO
System Software
1 5 (10.87%) Active Directory
2 3 (6.52%) Hyper-V
2 3 (6.52%) Virtual Machines
2 3 (6.52%) VMware Infrastructure
2 3 (6.52%) vSphere
Systems Management
1 3 (6.52%) WSUS
2 2 (4.35%) IBM BigFix
2 2 (4.35%) Tivoli
3 1 (2.17%) Microsoft Intune
Vendors
1 11 (23.91%) Microsoft
2 6 (13.04%) ServiceNow
3 5 (10.87%) Sparx
4 3 (6.52%) Oracle
4 3 (6.52%) VMware
5 2 (4.35%) Remedy
6 1 (2.17%) Qualys