Problem Management Contracts

Problem Management
UK

The following table provides summary statistics for contract job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 6 months to 15 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
15 May 2024
Same period 2023 Same period 2022
Rank 245 255 291
Rank change year-on-year +10 +36 +23
Contract jobs citing Problem Management 398 599 834
As % of all contract jobs advertised in the UK 0.94% 1.05% 0.95%
As % of the Processes & Methodologies category 1.08% 1.17% 1.05%
Number of daily rates quoted 235 358 561
10th Percentile £300 £296 £263
25th Percentile £400 £400 £400
Median daily rate (50th Percentile) £465 £500 £495
Median % change year-on-year -7.01% +1.01% +22.22%
75th Percentile £509 £613 £575
90th Percentile £600 £700 £650
UK excluding London median daily rate £475 £450 £450
% change year-on-year +5.56% - +20.00%
Number of hourly rates quoted 44 48 85
10th Percentile £13.29 £13.29 -
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £22.50 £13.66 £14.50
Median % change year-on-year +64.71% -5.79% -31.12%
75th Percentile £25.00 £49.94 £21.39
90th Percentile £26.90 £65.23 £34.97
UK excluding London median hourly rate £22.50 £13.66 £14.50
% change year-on-year +64.71% -5.79% -31.12%

All Process and Methodology Skills
UK

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,687 51,295 79,236
As % of all contract IT jobs advertised in the UK 86.22% 89.83% 90.60%
Number of daily rates quoted 23,611 35,552 55,630
10th Percentile £300 £325 £343
25th Percentile £413 £438 £430
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +8.16%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £476
% change year-on-year - +5.04% +8.51%
Number of hourly rates quoted 2,428 1,693 1,906
10th Percentile £12.75 £10.77 £12.50
25th Percentile £16.00 £16.13 £15.63
Median hourly rate £36.05 £36.00 £25.68
Median % change year-on-year +0.13% +40.19% +4.82%
75th Percentile £60.00 £65.00 £49.52
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £37.50 £35.00 £20.00
% change year-on-year +7.14% +75.00% -6.98%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Problem Management.

Daily rate trend for Problem Management in the UK

Problem Management
Daily Rate Histogram

Daily rate distribution for jobs citing Problem Management over the 6 months to 15 May 2024.

Daily rate histogram for Problem Management in the UK

Problem Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Problem Management.

Hourly rate trend for Problem Management in the UK

Problem Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Problem Management over the 6 months to 15 May 2024.

Hourly rate histogram for Problem Management in the UK

Problem Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 6 months to 15 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +13 342 £465 -11.43% 156
UK excluding London +21 271 £475 +5.56% 123
Work from Home +74 147 £465 -4.62% 61
London -18 97 £440 -20.00% 32
North of England +32 83 £493 +12.05% 26
South East -3 48 £450 -11.76% 41
North West +2 46 £493 +14.32% 11
South West +40 43 £520 -0.95% 13
Yorkshire +41 35 £430 -8.51% 13
Scotland +15 35 £483 +7.22% 8
Midlands +28 34 £450 +18.42% 21
East of England -7 27 £350 -36.36% 16
West Midlands +12 26 £450 -0.55% 10
East Midlands +17 8 - - 11
North East - 2 £488 - 2
Wales +18 1 £300 -29.41%

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (8.79%) Microsoft Exchange
2 28 (7.04%) Confluence
3 10 (2.51%) NetWeaver
4 6 (1.51%) SharePoint
5 5 (1.26%) IBM HTTP Server
5 5 (1.26%) SAS
5 5 (1.26%) WebSphere
5 5 (1.26%) WebSphere Application Server
5 5 (1.26%) WebSphere Portal
6 4 (1.01%) IIS
7 3 (0.75%) Apache
7 3 (0.75%) Appian
7 3 (0.75%) Tomcat
8 1 (0.25%) CMS
8 1 (0.25%) JBoss
8 1 (0.25%) Oracle Spatial
Applications
1 21 (5.28%) Microsoft Office
2 4 (1.01%) Microsoft Project
3 3 (0.75%) MS Visio
4 2 (0.50%) Microsoft Excel
5 1 (0.25%) Chatbot
Business Applications
1 10 (2.51%) SAP IBP
2 4 (1.01%) Remedy ITSM
3 2 (0.50%) Oracle Assets
3 2 (0.50%) Oracle Cash Management
3 2 (0.50%) Oracle Payables
3 2 (0.50%) Oracle Receivables
3 2 (0.50%) Oracle Subledger Accounting
3 2 (0.50%) Remedy AR System
4 1 (0.25%) Temenos T24
Cloud Services
1 59 (14.82%) Azure
2 31 (7.79%) Microsoft 365
3 28 (7.04%) AWS
4 20 (5.03%) GitHub
5 14 (3.52%) Power Platform
6 10 (2.51%) SaaS
7 9 (2.26%) Azure DevOps
8 7 (1.76%) Azure Functions
8 7 (1.76%) Azure Monitor
8 7 (1.76%) Serverless
9 6 (1.51%) GCP
9 6 (1.51%) OneDrive
10 5 (1.26%) Mimecast
11 4 (1.01%) Entra ID
11 4 (1.01%) OpenShift
12 3 (0.75%) Azure Sentinel
12 3 (0.75%) Oracle Service Cloud
12 3 (0.75%) PaaS
13 2 (0.50%) Azure Data Factory
13 2 (0.50%) Azure Service Bus
Communications & Networking
1 24 (6.03%) Firewall
2 20 (5.03%) DHCP
2 20 (5.03%) DNS
2 20 (5.03%) Wireless
3 19 (4.77%) LAN
4 18 (4.52%) VPN
5 16 (4.02%) WAN
6 8 (2.01%) Cisco Nexus
7 7 (1.76%) HTTP
7 7 (1.76%) IPsec
7 7 (1.76%) MPLS
7 7 (1.76%) TCP/IP
8 6 (1.51%) BGP
8 6 (1.51%) OSPF
8 6 (1.51%) SAN
8 6 (1.51%) VXLAN
9 5 (1.26%) Fibre Channel
9 5 (1.26%) Internet
9 5 (1.26%) SD-WAN
9 5 (1.26%) VLAN
Database & Business Intelligence
1 18 (4.52%) SQL Server
2 12 (3.02%) Power BI
3 10 (2.51%) SAP BW
3 10 (2.51%) SAP HANA
4 9 (2.26%) PostgreSQL
5 8 (2.01%) Data Warehouse
6 7 (1.76%) Metadata
6 7 (1.76%) Metadata Repository
7 5 (1.26%) Data Mining
7 5 (1.26%) MongoDB
8 4 (1.01%) DB2
9 2 (0.50%) Azure SQL Database
10 1 (0.25%) Amazon RDS
10 1 (0.25%) GIS
10 1 (0.25%) MariaDB
10 1 (0.25%) MySQL
10 1 (0.25%) Relational Database
10 1 (0.25%) Spatial Data
10 1 (0.25%) Tableau
Development Applications
1 41 (10.30%) JIRA
2 18 (4.52%) Jenkins
3 5 (1.26%) IBM UrbanCode
4 3 (0.75%) Git
5 2 (0.50%) Artifactory
5 2 (0.50%) Bitbucket
5 2 (0.50%) JMeter
5 2 (0.50%) Selenium
5 2 (0.50%) Sonatype Nexus
General
1 141 (35.43%) Social Skills
2 72 (18.09%) Finance
3 65 (16.33%) Analytical Skills
4 59 (14.82%) Public Sector
5 26 (6.53%) Banking
6 14 (3.52%) Legal
7 13 (3.27%) Telecoms
8 9 (2.26%) Front Office
9 8 (2.01%) Influencing Skills
10 7 (1.76%) Back Office
10 7 (1.76%) Manufacturing
11 5 (1.26%) Organisational Skills
12 4 (1.01%) Investment Banking
12 4 (1.01%) Marketing
13 3 (0.75%) Billing
13 3 (0.75%) Electronics
13 3 (0.75%) French Language
14 2 (0.50%) Automotive
14 2 (0.50%) Law
14 2 (0.50%) Military
Job Titles
1 57 (14.32%) Analyst
2 36 (9.05%) Senior
3 34 (8.54%) Problem Manager
4 28 (7.04%) Service Analyst
5 27 (6.78%) Incident Manager
6 26 (6.53%) Service Desk Analyst
7 21 (5.28%) Service Manager
8 20 (5.03%) Storage Manager
9 19 (4.77%) Administrator
9 19 (4.77%) Consultant
9 19 (4.77%) IT Support
10 17 (4.27%) Availability Manager
10 17 (4.27%) Capacity and Availability Manager
10 17 (4.27%) Capacity Manager
11 16 (4.02%) Support Specialist
12 14 (3.52%) Infrastructure Engineer
12 14 (3.52%) IT Support Specialist
12 14 (3.52%) Service Delivery Manager
13 13 (3.27%) Delivery Manager
13 13 (3.27%) Support Analyst
Libraries, Frameworks & Software Standards
1 18 (4.52%) YAML
2 10 (2.51%) SAP Basis
2 10 (2.51%) SAP Fiori
3 8 (2.01%) REST
4 7 (1.76%) Middleware
5 5 (1.26%) .NET
5 5 (1.26%) AngularJS
5 5 (1.26%) Flash
5 5 (1.26%) J2EE
5 5 (1.26%) POSIX
5 5 (1.26%) Web Services
6 4 (1.01%) CSS
6 4 (1.01%) HTML
6 4 (1.01%) SOAP
7 3 (0.75%) LDAP
8 2 (0.50%) Kafka
8 2 (0.50%) Oracle Fusion
8 2 (0.50%) RESTful
8 2 (0.50%) XML
8 2 (0.50%) XMPP
Miscellaneous
1 34 (8.54%) Management Information System
2 24 (6.03%) Data Centre
3 15 (3.77%) Virtual Team
4 13 (3.27%) CMDB
5 12 (3.02%) PKI
6 11 (2.76%) Onboarding
7 10 (2.51%) Product Ownership
8 8 (2.01%) Self-Motivation
9 7 (1.76%) Clustering
10 6 (1.51%) Video Conferencing
11 5 (1.26%) NVMe
12 4 (1.01%) Analytical Mindset
12 4 (1.01%) AS400
12 4 (1.01%) Client/Server
12 4 (1.01%) Handset
13 3 (0.75%) Data Protection Act
13 3 (0.75%) Replication
13 3 (0.75%) Security Operations Centre
14 2 (0.50%) Cloud Native
14 2 (0.50%) Driving Licence
Operating Systems
1 80 (20.10%) Windows
2 59 (14.82%) Linux
3 31 (7.79%) Windows Server
4 24 (6.03%) zOS
5 20 (5.03%) Unix
6 12 (3.02%) Windows 10
7 11 (2.76%) Apple iOS
8 6 (1.51%) Windows Server 2012
9 5 (1.26%) Red Hat Enterprise Linux
9 5 (1.26%) Windows Server 2016
10 4 (1.01%) Data ONTAP
11 3 (0.75%) VMS
11 3 (0.75%) Windows Server 2019
12 2 (0.50%) Android
12 2 (0.50%) CentOS
13 1 (0.25%) AIX
13 1 (0.25%) Windows Server 2008
Processes & Methodologies
1 190 (47.74%) ITIL
2 126 (31.66%) Incident Management
3 124 (31.16%) Problem-Solving
4 106 (26.63%) Service Management
5 85 (21.36%) Change Management
6 72 (18.09%) Agile
7 50 (12.56%) ITSM
8 49 (12.31%) Mentoring
9 45 (11.31%) Service Delivery
10 42 (10.55%) Root Cause Analysis
11 40 (10.05%) Customer Service
12 36 (9.05%) Capacity Management
12 36 (9.05%) Project Management
13 35 (8.79%) Decision-Making
14 34 (8.54%) Data Analysis
14 34 (8.54%) Stakeholder Management
15 33 (8.29%) Continuous Improvement
15 33 (8.29%) Storage Management
16 32 (8.04%) Statistics
17 31 (7.79%) Disaster Recovery
Programming Languages
1 51 (12.81%) PowerShell
2 38 (9.55%) Python
3 27 (6.78%) SQL
4 23 (5.78%) JCL
5 19 (4.77%) REXX
6 11 (2.76%) Java
7 8 (2.01%) Swift
8 6 (1.51%) JavaScript
8 6 (1.51%) T-SQL
9 5 (1.26%) Perl
10 3 (0.75%) C#
11 2 (0.50%) Shell Script
12 1 (0.25%) Bash
12 1 (0.25%) C
12 1 (0.25%) C++
12 1 (0.25%) Go
12 1 (0.25%) Ruby
Qualifications
1 116 (29.15%) Security Cleared
2 89 (22.36%) SC Cleared
3 49 (12.31%) Degree
4 25 (6.28%) DV Cleared
5 16 (4.02%) MCP
6 15 (3.77%) ITIL Foundation Certificate
7 14 (3.52%) ITIL Certification
8 10 (2.51%) Cisco Certification
9 9 (2.26%) Microsoft Certification
10 8 (2.01%) CCNP
10 8 (2.01%) MCSE
10 8 (2.01%) SAP Certification
11 7 (1.76%) Computer Science Degree
12 6 (1.51%) BPSS Clearance
13 4 (1.01%) CCNA
14 2 (0.50%) CCIE
14 2 (0.50%) Dell Certification
14 2 (0.50%) HNC
14 2 (0.50%) HND
14 2 (0.50%) ISEB
Quality Assurance & Compliance
1 36 (9.05%) SLA
2 7 (1.76%) QA
3 4 (1.01%) GDPR
4 3 (0.75%) Cyber Essentials
4 3 (0.75%) Data Quality
4 3 (0.75%) IASME
4 3 (0.75%) ISO/IEC 27001
5 1 (0.25%) Disclosure Scotland
5 1 (0.25%) GRC
5 1 (0.25%) NIST
System Software
1 45 (11.31%) Active Directory
2 27 (6.78%) NFS
3 23 (5.78%) Time Sharing Option
4 7 (1.76%) Docker
4 7 (1.76%) Firmware
4 7 (1.76%) Virtual Desktop
5 5 (1.26%) VMware Infrastructure
6 4 (1.01%) GPFS
7 3 (0.75%) Virtual Machines
7 3 (0.75%) vSphere
8 2 (0.50%) BitLocker
8 2 (0.50%) VMware ESXi
8 2 (0.50%) XenApp
9 1 (0.25%) Hyper-V
9 1 (0.25%) VMware NSX
Systems Management
1 25 (6.28%) Tivoli Storage Manager
2 21 (5.28%) Ansible
3 14 (3.52%) SCCM
4 10 (2.51%) Kubernetes
5 9 (2.26%) Active Directory Federation Services
6 8 (2.01%) Control-M
7 5 (1.26%) Microsoft Intune
7 5 (1.26%) SysTrack
7 5 (1.26%) Terraform
8 4 (1.01%) Veritas Storage Foundation
9 3 (0.75%) FortiGate
9 3 (0.75%) Single Sign-On
10 2 (0.50%) CEMLI
10 2 (0.50%) Grafana
10 2 (0.50%) Prometheus
10 2 (0.50%) SCOM
10 2 (0.50%) WSUS
11 1 (0.25%) EMC NetWorker
11 1 (0.25%) Nagios
11 1 (0.25%) ZABBIX
Vendors
1 71 (17.84%) Microsoft
2 57 (14.32%) ServiceNow
3 36 (9.05%) IBM
4 34 (8.54%) Dell
5 27 (6.78%) Broadcom
6 26 (6.53%) Brocade
7 25 (6.28%) Citrix
7 25 (6.28%) SAP
8 22 (5.53%) CA
9 19 (4.77%) Cisco
10 14 (3.52%) Atlassian
11 13 (3.27%) Remedy
12 12 (3.02%) HP
13 10 (2.51%) F5
13 10 (2.51%) VMware
14 8 (2.01%) Infoblox
14 8 (2.01%) NetApp
14 8 (2.01%) Okta
15 6 (1.51%) Oracle
16 5 (1.26%) Veritas