Service Analyst Contracts

Service Analyst
UK

The median Service Analyst daily rate in the UK is £200 according to job vacancies posted during the 6 months to 15 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
15 May 2024
Same period 2023 Same period 2022
Rank 185 228 230
Rank change year-on-year +43 +2 +44
Contract jobs requiring a Service Analyst 527 682 1,128
As % of all contract jobs advertised in the UK 1.24% 1.19% 1.29%
As % of the Job Titles category 1.33% 1.26% 1.35%
Number of daily rates quoted 233 413 677
10th Percentile £133 £128 £120
25th Percentile £158 £159 £150
Median daily rate (50th Percentile) £200 £225 £200
Median % change year-on-year -11.11% +12.50% +33.33%
75th Percentile £358 £425 £450
90th Percentile £550 £538 £563
UK excluding London median daily rate £175 £175 £164
% change year-on-year - +6.87% +31.00%
Number of hourly rates quoted 202 126 211
10th Percentile £12.86 £12.56 £11.15
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £14.84 £15.50 £14.50
Median % change year-on-year -4.26% +6.90% +3.72%
75th Percentile £19.81 £18.75 £17.50
90th Percentile £21.46 £20.56 £20.75
UK excluding London median hourly rate £14.80 £15.50 £14.50
% change year-on-year -4.52% +6.90% +5.53%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,476 54,050 83,442
% of contract IT jobs with a recognized job title 92.77% 94.65% 95.41%
Number of daily rates quoted 25,679 37,739 58,629
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.35%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,653 1,507 2,053
10th Percentile £12.83 £14.25 £12.50
25th Percentile £16.30 £19.45 £15.88
Median hourly rate £36.50 £45.00 £24.00
Median % change year-on-year -18.89% +87.50% +6.67%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £73.70 £76.10 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Analyst.

Daily rate trend for Service Analyst in the UK

Service Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Service Analyst over the 6 months to 15 May 2024.

Daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Analyst.

Hourly rate trend for Service Analyst in the UK

Service Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Analyst over the 6 months to 15 May 2024.

Hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 6 months to 15 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +35 485 £200 -11.11% 119
UK excluding London +24 373 £175 - 115
East of England +15 140 £158 -10.00% 20
London +6 128 £325 +12.07% 15
Work from Home +33 123 £190 -5.00% 37
South West +55 73 £275 +66.67% 12
North of England +12 67 £158 -30.00% 29
North West +23 42 £200 - 17
South East +1 41 £170 -21.84% 23
Midlands -4 34 £155 +8.77% 23
Yorkshire +7 25 £150 -42.86% 10
West Midlands -6 19 £150 -16.67% 13
Scotland +11 16 £180 +9.09% 8
East Midlands +2 15 £160 +31.15% 10
Wales +17 3 - - 5
Northern Ireland +2 1 - - 1

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 15 May 2024, Service Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Analyst in the job title.

1 241 (45.73%) Customer Service
2 177 (33.59%) ITIL
3 153 (29.03%) Windows
3 153 (29.03%) Microsoft
4 144 (27.32%) Social Skills
5 143 (27.13%) Microsoft 365
6 139 (26.38%) Problem-Solving
7 131 (24.86%) Active Directory
8 129 (24.48%) Security Cleared
9 124 (23.53%) Incident Management
10 105 (19.92%) ServiceNow
11 102 (19.35%) SC Cleared
12 98 (18.60%) Finance
13 85 (16.13%) SLA
14 84 (15.94%) Windows 10
15 80 (15.18%) Microsoft Office
16 74 (14.04%) Service Management
17 70 (13.28%) ITSM
18 63 (11.95%) Service Delivery
18 63 (11.95%) Citrix
19 61 (11.57%) Microsoft Excel
20 55 (10.44%) Public Sector
20 55 (10.44%) Analytical Skills
21 52 (9.87%) Banking
22 51 (9.68%) Microsoft PowerPoint
23 50 (9.49%) Microsoft Certification
24 43 (8.16%) Mathematics
24 43 (8.16%) A+ Certification
24 43 (8.16%) Wi-Fi
25 41 (7.78%) MCSA

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (7.02%) Microsoft Exchange
2 19 (3.61%) SharePoint
3 7 (1.33%) Confluence
4 5 (0.95%) SharePoint Server
5 1 (0.19%) Apache
5 1 (0.19%) Apache Spark
5 1 (0.19%) JBoss
5 1 (0.19%) nginx
5 1 (0.19%) SAS
5 1 (0.19%) Skype for Business
5 1 (0.19%) Tomcat
Applications
1 80 (15.18%) Microsoft Office
2 61 (11.57%) Microsoft Excel
3 51 (9.68%) Microsoft PowerPoint
4 5 (0.95%) MS Visio
5 1 (0.19%) Chatbot
5 1 (0.19%) Microsoft Project
Business Applications
1 5 (0.95%) Remedy ITSM
2 1 (0.19%) SAP MM
2 1 (0.19%) Temenos T24
Cloud Services
1 143 (27.13%) Microsoft 365
2 29 (5.50%) Azure
3 13 (2.47%) Power Platform
4 12 (2.28%) Entra ID
5 6 (1.14%) OneDrive
5 6 (1.14%) WhatsApp
6 5 (0.95%) AWS
6 5 (0.95%) Azure Stack
7 4 (0.76%) IBM Blueworks
7 4 (0.76%) Lucidchart
8 3 (0.57%) Google Workspace
8 3 (0.57%) Slack
9 2 (0.38%) Cloud Computing
9 2 (0.38%) Dynamics 365
9 2 (0.38%) Mimecast
9 2 (0.38%) SaaS
10 1 (0.19%) Collibra
10 1 (0.19%) Datadog
10 1 (0.19%) IaaS
10 1 (0.19%) Power Automate
Communications & Networking
1 43 (8.16%) Wi-Fi
2 20 (3.80%) VPN
3 14 (2.66%) Firewall
3 14 (2.66%) Wireless
4 10 (1.90%) DNS
5 9 (1.71%) DHCP
6 5 (0.95%) BGP
6 5 (0.95%) Internet
6 5 (0.95%) WAN
7 4 (0.76%) LAN
7 4 (0.76%) TCP/IP
8 3 (0.57%) Remote Desktop
8 3 (0.57%) Structured Cabling
9 2 (0.38%) VoIP
10 1 (0.19%) Broadband
10 1 (0.19%) Cisco IOS
10 1 (0.19%) MPLS
10 1 (0.19%) Skype
10 1 (0.19%) Unified Communications
Database & Business Intelligence
1 13 (2.47%) Power BI
2 3 (0.57%) Oracle Reports
3 2 (0.38%) Relational Database
3 2 (0.38%) SQL Server
4 1 (0.19%) Data Warehouse
4 1 (0.19%) Hadoop
4 1 (0.19%) PostgreSQL
4 1 (0.19%) RDBMS
4 1 (0.19%) SAS Enterprise Guide
4 1 (0.19%) Tableau
Development Applications
1 11 (2.09%) JIRA
2 1 (0.19%) GitLab
General
1 144 (27.32%) Social Skills
2 98 (18.60%) Finance
3 55 (10.44%) Analytical Skills
3 55 (10.44%) Public Sector
4 52 (9.87%) Banking
5 40 (7.59%) Retail
6 14 (2.66%) Organisational Skills
7 12 (2.28%) Legal
8 9 (1.71%) Financial Institution
9 6 (1.14%) Advertising
9 6 (1.14%) Telecoms
10 4 (0.76%) Documentation Skills
11 3 (0.57%) Aerospace
11 3 (0.57%) Inclusion and Diversity
11 3 (0.57%) Manufacturing
12 2 (0.38%) Automotive
12 2 (0.38%) Back Office
12 2 (0.38%) Billing
12 2 (0.38%) Front Office
12 2 (0.38%) Law
Libraries, Frameworks & Software Standards
1 1 (0.19%) IBM Integration Bus
1 1 (0.19%) Middleware
1 1 (0.19%) SAP PI
Miscellaneous
1 33 (6.26%) Management Information System
2 18 (3.42%) NHS
3 9 (1.71%) Analytical Mindset
4 8 (1.52%) Hedge funds
5 7 (1.33%) iPhone
6 6 (1.14%) CMDB
6 6 (1.14%) Onboarding
6 6 (1.14%) Self-Motivation
7 5 (0.95%) iPad
7 5 (0.95%) Private Cloud
7 5 (0.95%) Video Conferencing
8 4 (0.76%) Product Ownership
9 3 (0.57%) BYOD
9 3 (0.57%) Derivative
10 2 (0.38%) Legacy Systems
10 2 (0.38%) Smartphone
10 2 (0.38%) SWIFT Messaging Network
11 1 (0.19%) Data Centre
11 1 (0.19%) Driving Licence
11 1 (0.19%) Enterprise Software
Operating Systems
1 153 (29.03%) Windows
2 84 (15.94%) Windows 10
3 14 (2.66%) Windows 7
4 9 (1.71%) Android
4 9 (1.71%) Apple iOS
4 9 (1.71%) Windows Server
5 7 (1.33%) Linux
6 6 (1.14%) Unix
7 5 (0.95%) Mac OS
8 3 (0.57%) Windows Server 2008
8 3 (0.57%) Windows Server 2012
9 2 (0.38%) Windows Server 2016
9 2 (0.38%) Windows Server 2019
10 1 (0.19%) Mac OS X
10 1 (0.19%) Red Hat Enterprise Linux
10 1 (0.19%) VMS
10 1 (0.19%) Windows Server 2003
10 1 (0.19%) Windows XP
Processes & Methodologies
1 241 (45.73%) Customer Service
2 177 (33.59%) ITIL
3 139 (26.38%) Problem-Solving
4 124 (23.53%) Incident Management
5 74 (14.04%) Service Management
6 70 (13.28%) ITSM
7 63 (11.95%) Service Delivery
8 43 (8.16%) Mathematics
9 33 (6.26%) Change Management
10 28 (5.31%) Problem Management
11 19 (3.61%) Asset Management
11 19 (3.61%) Continuous Improvement
11 19 (3.61%) Line Management
12 18 (3.42%) Migration
13 16 (3.04%) GAP Analysis
14 15 (2.85%) Time Management
15 14 (2.66%) Decision-Making
15 14 (2.66%) User Stories
16 13 (2.47%) Agile
16 13 (2.47%) Stakeholder Management
Programming Languages
1 6 (1.14%) SQL
2 4 (0.76%) Python
3 2 (0.38%) Bash
3 2 (0.38%) PowerShell
4 1 (0.19%) Google Apps Script
4 1 (0.19%) Scala
4 1 (0.19%) Shell Script
Qualifications
1 129 (24.48%) Security Cleared
2 102 (19.35%) SC Cleared
3 50 (9.49%) Microsoft Certification
4 43 (8.16%) A+ Certification
5 41 (7.78%) MCSA
6 36 (6.83%) DV Cleared
7 35 (6.64%) Degree
7 35 (6.64%) MCP
8 11 (2.09%) ITIL Certification
9 10 (1.90%) CCNA
9 10 (1.90%) Cisco Certification
10 7 (1.33%) ITIL Foundation Certificate
11 6 (1.14%) BPSS Clearance
12 5 (0.95%) Computer Science Degree
13 3 (0.57%) ECDL
13 3 (0.57%) MCSE
14 2 (0.38%) CISA
14 2 (0.38%) CISM
14 2 (0.38%) CISSP
14 2 (0.38%) MOS
Quality Assurance & Compliance
1 85 (16.13%) SLA
2 15 (2.85%) Disclosure Scotland
3 9 (1.71%) QA
4 6 (1.14%) Data Quality
5 5 (0.95%) Government Security Classifications
6 4 (0.76%) PMO
7 3 (0.57%) ISO/IEC 27001
8 2 (0.38%) EMIR
8 2 (0.38%) ISO 9001
8 2 (0.38%) ISO/IEC 20000
8 2 (0.38%) MiFID
9 1 (0.19%) GDPR
9 1 (0.19%) ISO 22301
System Software
1 131 (24.86%) Active Directory
2 5 (0.95%) BitLocker
3 3 (0.57%) Virtual Desktop
4 2 (0.38%) Terminal Services
4 2 (0.38%) VMware Infrastructure
5 1 (0.19%) vSphere
Systems Management
1 22 (4.17%) SCCM
2 12 (2.28%) Microsoft Intune
3 5 (0.95%) IBM BigFix
3 5 (0.95%) Tivoli
4 2 (0.38%) Jamf Pro
5 1 (0.19%) Single Sign-On
Vendors
1 153 (29.03%) Microsoft
2 105 (19.92%) ServiceNow
3 63 (11.95%) Citrix
4 12 (2.28%) Sun
5 8 (1.52%) Apple
5 8 (1.52%) Remedy
6 7 (1.33%) Oracle
7 5 (0.95%) Atlassian
7 5 (0.95%) Cisco
8 4 (0.76%) NetApp
9 3 (0.57%) BMC
9 3 (0.57%) Kofax
9 3 (0.57%) Mitel
9 3 (0.57%) SAP
10 2 (0.38%) Bloomberg
10 2 (0.38%) Google
10 2 (0.38%) HP
10 2 (0.38%) McAfee
10 2 (0.38%) Sophos
10 2 (0.38%) VMware