ServiceNow Contracts

ServiceNow
UK

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 14 May 2024 with a comparison to the same period in the previous 2 years.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 81 109 148
Rank change year-on-year +28 +39 +28
Contract jobs citing ServiceNow 1,110 1,342 1,682
As % of all contract jobs advertised in the UK 2.60% 2.33% 1.91%
As % of the Vendors category 6.12% 5.42% 4.78%
Number of daily rates quoted 631 910 1,109
10th Percentile £165 £200 £188
25th Percentile £325 £352 £363
Median daily rate (50th Percentile) £500 £500 £500
Median % change year-on-year - - +5.26%
75th Percentile £600 £590 £600
90th Percentile £703 £700 £675
UK excluding London median daily rate £450 £464 £450
% change year-on-year -2.96% +3.06% +1.41%
Number of hourly rates quoted 115 53 61
10th Percentile £14.29 - £13.25
25th Percentile £16.00 £15.25 £15.25
Median hourly rate £16.30 £17.72 £15.50
Median % change year-on-year -8.01% +14.32% +3.33%
75th Percentile £21.37 £38.75 £23.75
90th Percentile £25.00 £46.35 £48.75
UK excluding London median hourly rate £16.30 £17.72 £15.50
% change year-on-year -8.01% +14.32% +3.33%

All Vendors
UK

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

Contract vacancies with a requirement for knowledge or experience of vendor products and services 18,149 24,781 35,225
As % of all contract IT jobs advertised in the UK 42.53% 42.99% 39.96%
Number of daily rates quoted 11,244 16,575 23,424
10th Percentile £263 £270 £298
25th Percentile £405 £413 £413
Median daily rate (50th Percentile) £515 £525 £525
Median % change year-on-year -1.90% - +10.53%
75th Percentile £630 £642 £637
90th Percentile £738 £740 £725
UK excluding London median daily rate £500 £500 £465
% change year-on-year - +7.53% +8.90%
Number of hourly rates quoted 1,116 681 898
10th Percentile £12.13 £15.21 £12.05
25th Percentile £14.48 £18.75 £15.25
Median hourly rate £22.00 £42.50 £21.50
Median % change year-on-year -48.24% +97.67% -3.91%
75th Percentile £57.50 £65.00 £47.50
90th Percentile £70.00 £75.00 £63.08
UK excluding London median hourly rate £21.46 £37.50 £19.00
% change year-on-year -42.77% +97.37% +2.70%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ServiceNow.

Daily rate trend for ServiceNow in the UK

ServiceNow
Daily Rate Histogram

Daily rate distribution for jobs citing ServiceNow over the 6 months to 14 May 2024.

Daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ServiceNow.

Hourly rate trend for ServiceNow in the UK

ServiceNow
Hourly Rate Histogram

Hourly rate distribution of jobs citing ServiceNow over the 6 months to 14 May 2024.

Hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +24 948 £500 - 219
UK excluding London +22 499 £450 -2.96% 142
London +28 460 £516 +3.25% 83
Work from Home +28 398 £525 - 107
North of England +28 188 £525 +5.00% 41
South East +28 122 £310 -27.06% 36
North West +3 100 £488 -4.88% 17
Yorkshire +43 91 £540 +23.43% 19
East of England +24 65 £600 +152.63% 13
Midlands -4 59 £425 -19.05% 25
West Midlands -5 45 £450 -14.29% 19
Scotland +21 43 £280 -36.00% 10
South West -29 26 £525 +2.44% 12
East Midlands +11 14 £313 -37.50% 6
North East +10 10 £715 +27.68% 5
Northern Ireland -1 1 £145 -64.85% 4

ServiceNow
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (2.88%) Confluence
2 23 (2.07%) Microsoft Exchange
3 19 (1.71%) SharePoint
4 16 (1.44%) Skype for Business
5 10 (0.90%) CMS
6 3 (0.27%) Appian
6 3 (0.27%) Drupal
6 3 (0.27%) Oracle Self-Service HR
7 2 (0.18%) nginx
7 2 (0.18%) Oracle Workflow
8 1 (0.090%) Blackberry Enterprise Server
Applications
1 98 (8.83%) Microsoft Office
2 50 (4.50%) Microsoft Excel
3 42 (3.78%) MS Visio
4 26 (2.34%) Microsoft PowerPoint
5 5 (0.45%) Microsoft Project
6 3 (0.27%) Adobe Creative Suite
7 2 (0.18%) AutoCAD
7 2 (0.18%) Spreadsheet
8 1 (0.090%) Chatbot
Business Applications
1 16 (1.44%) SAP S/4HANA
2 8 (0.72%) Remedy ITSM
2 8 (0.72%) Sparx Enterprise Architect
3 7 (0.63%) NetSuite
4 6 (0.54%) Aladdin
4 6 (0.54%) NEC Housing
4 6 (0.54%) SimCorp Dimension
5 3 (0.27%) Maximo
6 2 (0.18%) ION MarketView
7 1 (0.090%) Avolution ABACUS
7 1 (0.090%) Dynamics CRM
7 1 (0.090%) Dynamics NAV
7 1 (0.090%) SAP GRC
7 1 (0.090%) Unit4 Business World
Cloud Services
1 162 (14.59%) Microsoft 365
2 127 (11.44%) Azure
3 96 (8.65%) AWS
4 51 (4.59%) Power Platform
5 46 (4.14%) GCP
6 31 (2.79%) GitHub
7 27 (2.43%) SaaS
8 20 (1.80%) Taleo
9 19 (1.71%) Entra ID
10 18 (1.62%) Azure DevOps
11 13 (1.17%) Cloud Computing
11 13 (1.17%) SuccessFactors
12 9 (0.81%) IaaS
12 9 (0.81%) OneDrive
12 9 (0.81%) PaaS
13 6 (0.54%) Nutanix
13 6 (0.54%) Rubrik
14 5 (0.45%) Dynamics 365
14 5 (0.45%) PowerApps
14 5 (0.45%) WhatsApp
Communications & Networking
1 43 (3.87%) Wi-Fi
2 34 (3.06%) VPN
3 33 (2.97%) Firewall
4 24 (2.16%) LAN
5 20 (1.80%) DNS
6 18 (1.62%) Skype
7 16 (1.44%) TCP/IP
8 14 (1.26%) WAN
9 12 (1.08%) DHCP
9 12 (1.08%) SSL
9 12 (1.08%) Wireless
10 9 (0.81%) SAN
11 7 (0.63%) VLAN
11 7 (0.63%) VoIP
12 6 (0.54%) Cisco IOS
12 6 (0.54%) Kerberos
12 6 (0.54%) NAS
12 6 (0.54%) Remote Desktop
13 4 (0.36%) Network Security
14 3 (0.27%) SSH
Database & Business Intelligence
1 52 (4.68%) SQL Server
2 47 (4.23%) Power BI
3 36 (3.24%) MySQL
4 30 (2.70%) Oracle Reports
5 14 (1.26%) Relational Database
6 12 (1.08%) PostgreSQL
7 11 (0.99%) Qlik Sense
7 11 (0.99%) Tableau
8 10 (0.90%) Metadata
9 9 (0.81%) SQL Server Integration Services
10 8 (0.72%) Data Vault
10 8 (0.72%) NoSQL
10 8 (0.72%) Pentaho
10 8 (0.72%) QlikView
11 6 (0.54%) Crystal Reports
11 6 (0.54%) Data Lake
12 5 (0.45%) Data Mining
12 5 (0.45%) DB2
12 5 (0.45%) RDBMS
12 5 (0.45%) Sybase ASE
Development Applications
1 77 (6.94%) JIRA
2 13 (1.17%) Git
2 13 (1.17%) Jenkins
3 7 (0.63%) GitLab
4 6 (0.54%) TeamCity
5 5 (0.45%) Artifactory
5 5 (0.45%) Selenium
6 3 (0.27%) Sonatype Nexus
6 3 (0.27%) Subversion
7 1 (0.090%) Bitbucket
7 1 (0.090%) Cucumber
7 1 (0.090%) Postman
7 1 (0.090%) SoapUI
7 1 (0.090%) TestRail
7 1 (0.090%) Visual Studio
7 1 (0.090%) Zephyr
General
1 287 (25.86%) Social Skills
2 236 (21.26%) Finance
3 116 (10.45%) Public Sector
4 71 (6.40%) Banking
5 70 (6.31%) Analytical Skills
6 40 (3.60%) Retail
7 34 (3.06%) Telecoms
8 30 (2.70%) Financial Institution
9 21 (1.89%) Documentation Skills
9 21 (1.89%) Organisational Skills
10 19 (1.71%) Pharmaceutical
10 19 (1.71%) Presentation Skills
11 18 (1.62%) Legal
12 15 (1.35%) Manufacturing
13 14 (1.26%) Front Office
14 13 (1.17%) Marketing
15 9 (0.81%) Inclusion and Diversity
16 8 (0.72%) Electronics
16 8 (0.72%) Influencing Skills
16 8 (0.72%) Publishing
Job Titles
1 212 (19.10%) Analyst
2 186 (16.76%) Developer
3 158 (14.23%) Architect
3 158 (14.23%) ServiceNow Developer
4 105 (9.46%) Service Analyst
5 86 (7.75%) Consultant
6 85 (7.66%) ServiceNow Architect
7 83 (7.48%) Service Desk Analyst
8 78 (7.03%) Senior
9 52 (4.68%) Support Engineer
10 47 (4.23%) ServiceNow Manager
11 45 (4.05%) ServiceNow Consultant
12 41 (3.69%) Lead
13 37 (3.33%) Project Manager
14 36 (3.24%) Business Analyst
14 36 (3.24%) IT Support
14 36 (3.24%) Senior Developer
15 32 (2.88%) Solutions Architect
15 32 (2.88%) Support Analyst
16 28 (2.52%) Desktop Support
Libraries, Frameworks & Software Standards
1 85 (7.66%) HTML
2 76 (6.85%) SailPoint
3 71 (6.40%) Web Services
4 60 (5.41%) LDAP
5 56 (5.05%) SOAP
6 55 (4.95%) XML
7 42 (3.78%) CSS
8 40 (3.60%) JSP
8 40 (3.60%) Servlets
8 40 (3.60%) SPML
9 38 (3.42%) AngularJS
10 26 (2.34%) JDBC
11 22 (1.98%) REST
12 13 (1.17%) JSON
12 13 (1.17%) Node.js
13 10 (0.90%) XMPP
14 9 (0.81%) Ajax
14 9 (0.81%) SAML
15 8 (0.72%) ActiveMQ
15 8 (0.72%) Kafka
Miscellaneous
1 105 (9.46%) CMDB
2 62 (5.59%) Onboarding
3 42 (3.78%) Management Information System
4 23 (2.07%) iPhone
5 17 (1.53%) Data Centre
6 15 (1.35%) Video Conferencing
7 14 (1.26%) Hedge funds
7 14 (1.26%) Mainframe
8 13 (1.17%) Analytical Mindset
9 12 (1.08%) BYOD
9 12 (1.08%) Clustering
9 12 (1.08%) Product Ownership
10 11 (0.99%) Replication
10 11 (0.99%) Self-Motivation
11 9 (0.81%) Cloud Native
11 9 (0.81%) Operational Technology
12 8 (0.72%) Greenfield Project
12 8 (0.72%) Reference Data
13 6 (0.54%) Data Protection Act
13 6 (0.54%) Foreign Exchange (FX)
Operating Systems
1 189 (17.03%) Windows
2 97 (8.74%) Windows 10
3 45 (4.05%) Linux
4 36 (3.24%) Windows Server
5 32 (2.88%) Apple iOS
6 21 (1.89%) Mac OS
7 20 (1.80%) Windows 7
8 15 (1.35%) Unix
9 12 (1.08%) Android
10 8 (0.72%) Red Hat Enterprise Linux
11 7 (0.63%) Windows Server 2016
12 6 (0.54%) Oracle Linux
12 6 (0.54%) Solaris
13 4 (0.36%) Windows Server 2012
14 2 (0.18%) Mac OS X
14 2 (0.18%) Windows Server 2019
15 1 (0.090%) CentOS
15 1 (0.090%) Windows Server 2008
Processes & Methodologies
1 404 (36.40%) ITIL
2 278 (25.05%) ITSM
3 202 (18.20%) Customer Service
4 181 (16.31%) Service Management
5 147 (13.24%) Agile
6 136 (12.25%) Problem-Solving
7 119 (10.72%) Change Management
8 113 (10.18%) Service Delivery
9 109 (9.82%) Incident Management
10 84 (7.57%) Asset Management
11 79 (7.12%) DevOps
12 74 (6.67%) Migration
13 71 (6.40%) Roadmaps
14 57 (5.14%) Customer Requirements
14 57 (5.14%) Problem Management
15 54 (4.86%) Configuration Management
16 52 (4.68%) Project Management
17 50 (4.50%) Continuous Improvement
18 48 (4.32%) Project Delivery
19 47 (4.23%) CI/CD
Programming Languages
1 93 (8.38%) JavaScript
2 91 (8.20%) SQL
3 52 (4.68%) Java
4 43 (3.87%) PowerShell
5 36 (3.24%) Python
6 13 (1.17%) T-SQL
7 7 (0.63%) Bash
7 7 (0.63%) Perl
8 4 (0.36%) C#
9 3 (0.27%) ABAP
9 3 (0.27%) Go
10 2 (0.18%) C++
10 2 (0.18%) VB.NET
10 2 (0.18%) VBA
11 1 (0.090%) Apex Code
11 1 (0.090%) Bicep
11 1 (0.090%) Groovy
11 1 (0.090%) PL/SQL
11 1 (0.090%) R
11 1 (0.090%) TypeScript
Qualifications
1 133 (11.98%) Security Cleared
2 103 (9.28%) SC Cleared
3 95 (8.56%) Degree
4 55 (4.95%) Microsoft Certification
5 42 (3.78%) A+ Certification
6 41 (3.69%) MCSA
7 34 (3.06%) ITIL Certification
8 32 (2.88%) Computer Science Degree
9 27 (2.43%) BPSS Clearance
10 14 (1.26%) DV Cleared
11 11 (0.99%) MCSE
12 9 (0.81%) CCNA
12 9 (0.81%) Cisco Certification
13 6 (0.54%) MCP
14 5 (0.45%) Master's Degree
15 4 (0.36%) PMI Certification
15 4 (0.36%) PMP
16 3 (0.27%) AWS Certification
16 3 (0.27%) ISTQB
16 3 (0.27%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 95 (8.56%) SLA
2 43 (3.87%) QA
3 14 (1.26%) Data Quality
4 12 (1.08%) GDPR
4 12 (1.08%) GRC
5 11 (0.99%) Accessibility
5 11 (0.99%) ISO/IEC 27001
6 9 (0.81%) PMO
7 7 (0.63%) Sarbanes-Oxley
8 6 (0.54%) ISO/IEC 20000
9 5 (0.45%) Cyber Essentials
9 5 (0.45%) NIST
10 3 (0.27%) Disclosure Scotland
11 2 (0.18%) Cyber Essentials PLUS
11 2 (0.18%) HIPAA
11 2 (0.18%) ISO 9001
12 1 (0.090%) COBIT
12 1 (0.090%) GxP
12 1 (0.090%) PCI DSS
12 1 (0.090%) WCAG
System Software
1 193 (17.39%) Active Directory
2 41 (3.69%) IAG
3 38 (3.42%) ACF2
3 38 (3.42%) RACF
4 20 (1.80%) VMware Infrastructure
5 10 (0.90%) Docker
6 6 (0.54%) Virtual Desktop
7 5 (0.45%) Veritas Cluster Server
8 4 (0.36%) Firmware
9 3 (0.27%) XenApp
9 3 (0.27%) XenDesktop
10 1 (0.090%) Virtual Machines
Systems Management
1 40 (3.60%) SCCM
2 30 (2.70%) Ansible
3 28 (2.52%) Microsoft Intune
4 23 (2.07%) Single Sign-On
5 16 (1.44%) Jamf Pro
5 16 (1.44%) Terraform
6 11 (0.99%) Kubernetes
6 11 (0.99%) Tivoli
7 8 (0.72%) AirWatch
7 8 (0.72%) EMC NetWorker
8 7 (0.63%) Systems Management Server (SMS)
9 6 (0.54%) Netcool
9 6 (0.54%) Tivoli Storage Manager
10 5 (0.45%) IBM BigFix
11 4 (0.36%) Nagios
11 4 (0.36%) SCOM
11 4 (0.36%) ZABBIX
12 3 (0.27%) Puppet
12 3 (0.27%) RSA Archer
12 3 (0.27%) SolarWinds Orion
Vendors
1 208 (18.74%) Microsoft
2 76 (6.85%) Citrix
3 61 (5.50%) Oracle
4 46 (4.14%) CyberArk
5 44 (3.96%) SAP
6 35 (3.15%) Apple
6 35 (3.15%) BeyondTrust
7 34 (3.06%) VMware
8 33 (2.97%) Sybase
9 31 (2.79%) HP
10 29 (2.61%) Cisco
11 24 (2.16%) Snow
12 19 (1.71%) IBM
13 18 (1.62%) Salesforce
14 17 (1.53%) Dell
15 12 (1.08%) Remedy
16 9 (0.81%) Splunk
17 8 (0.72%) EMC
17 8 (0.72%) Solace
17 8 (0.72%) Workday