Support Engineer Contracts

Support Engineer
UK

The median Support Engineer daily rate in the UK is £210 according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 114 125 162
Rank change year-on-year +11 +37 +75
Contract jobs requiring a Support Engineer 858 1,236 1,598
As % of all contract jobs advertised in the UK 1.99% 2.09% 1.80%
As % of the Job Titles category 2.14% 2.21% 1.89%
Number of daily rates quoted 598 892 1,040
10th Percentile £140 £150 £131
25th Percentile £163 £180 £160
Median daily rate (50th Percentile) £210 £250 £210
Median % change year-on-year -16.00% +19.05% -
75th Percentile £300 £421 £311
90th Percentile £446 £650 £439
UK excluding London median daily rate £200 £213 £190
% change year-on-year -5.88% +11.84% -
Number of hourly rates quoted 53 60 128
10th Percentile £16.25 £13.62 £13.00
25th Percentile £17.72 £16.31 £15.50
Median hourly rate £20.82 £20.00 £17.50
Median % change year-on-year +4.08% +14.29% +9.38%
75th Percentile £28.75 £25.72 £21.43
90th Percentile £46.39 £38.75 £27.75
UK excluding London median hourly rate £18.00 £18.75 £17.50
% change year-on-year -4.00% +7.14% +10.41%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,029 55,895 84,701
% of contract IT jobs with a recognized job title 92.75% 94.62% 95.46%
Number of daily rates quoted 26,060 39,048 59,505
10th Percentile £280 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,665 1,566 2,078
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.11 £15.72
Median hourly rate £36.50 £45.00 £23.60
Median % change year-on-year -18.89% +90.68% +4.89%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.50 £76.00 £63.75
UK excluding London median hourly rate £40.00 £42.00 £19.52
% change year-on-year -4.76% +115.16% +2.74%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 5 May 2024.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 5 May 2024.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +9 751 £214 -14.50% 635
UK excluding London +1 497 £200 -5.88% 540
London +6 313 £255 -15.77% 131
Work from Home -11 154 £275 -21.43% 179
South East -2 130 £210 -12.50% 145
Midlands +6 87 £200 -20.00% 93
North of England -16 85 £190 -15.56% 107
South West +10 74 £188 -6.25% 96
West Midlands -6 48 £200 -20.00% 49
East of England -4 47 £225 +12.50% 64
North West -10 43 £160 -42.34% 67
Scotland +23 40 £225 +28.57% 26
East Midlands +16 39 £188 -21.05% 44
Yorkshire +4 34 £200 - 32
Wales +18 24 £145 -12.12% 15
Northern Ireland +4 12 £143 -32.94% 10
North East +9 8 £175 -17.16% 10

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 5 May 2024, Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 476 (55.48%) Windows
2 282 (32.87%) Microsoft
3 279 (32.52%) Social Skills
4 278 (32.40%) Active Directory
5 271 (31.59%) Microsoft 365
6 183 (21.33%) Windows 10
7 180 (20.98%) Customer Service
8 167 (19.46%) Security Cleared
9 166 (19.35%) Problem-Solving
10 150 (17.48%) Azure
11 142 (16.55%) SCCM
12 131 (15.27%) Finance
13 117 (13.64%) ITIL
14 107 (12.47%) SC Cleared
15 106 (12.35%) Microsoft Office
16 92 (10.72%) Microsoft Exchange
16 92 (10.72%) Windows Server
17 83 (9.67%) Public Sector
17 83 (9.67%) Degree
18 80 (9.32%) Linux
19 79 (9.21%) Cisco
20 74 (8.62%) VPN
21 72 (8.39%) PowerShell
22 71 (8.28%) Firewall
23 70 (8.16%) Microsoft Intune
24 69 (8.04%) Windows 7
25 66 (7.69%) Telecoms
25 66 (7.69%) SQL
26 65 (7.58%) SLA
27 61 (7.11%) VMware

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 92 (10.72%) Microsoft Exchange
2 42 (4.90%) SharePoint
3 21 (2.45%) Confluence
4 14 (1.63%) Skype for Business
5 12 (1.40%) IIS
6 10 (1.17%) Blackberry Enterprise Server
7 6 (0.70%) JBoss
7 6 (0.70%) Tomcat
8 4 (0.47%) CMS
9 3 (0.35%) Apache
10 2 (0.23%) Oracle SOA Suite
11 1 (0.12%) Exchange Server 2007
11 1 (0.12%) Exchange Server 2013
11 1 (0.12%) nginx
11 1 (0.12%) Red Hat Fuse
11 1 (0.12%) SAS
11 1 (0.12%) Site Server
Applications
1 106 (12.35%) Microsoft Office
2 31 (3.61%) Microsoft Excel
3 13 (1.52%) Microsoft PowerPoint
4 8 (0.93%) Microsoft Project
4 8 (0.93%) MS Visio
5 2 (0.23%) AutoCAD
6 1 (0.12%) Acrobat
6 1 (0.12%) Revit
Business Applications
1 12 (1.40%) Elite 3E
2 5 (0.58%) Actimize
2 5 (0.58%) Dynamics CRM
3 3 (0.35%) Endur
4 2 (0.23%) BusinessWorks
4 2 (0.23%) Global One
4 2 (0.23%) Oracle EBS
4 2 (0.23%) Shopify
4 2 (0.23%) SystmOne
5 1 (0.12%) Eikon
5 1 (0.12%) NetSuite
5 1 (0.12%) Oracle 11i
5 1 (0.12%) Oracle Applications
5 1 (0.12%) Oracle Assets
5 1 (0.12%) Oracle E-Business Tax
5 1 (0.12%) Oracle Financials
5 1 (0.12%) Oracle Payables
5 1 (0.12%) Oracle Receivables
5 1 (0.12%) thinkFolio
5 1 (0.12%) Unit4 Business World
Cloud Services
1 271 (31.59%) Microsoft 365
2 150 (17.48%) Azure
3 35 (4.08%) Entra ID
4 33 (3.85%) AWS
5 26 (3.03%) WhatsApp
6 14 (1.63%) Azure DevOps
6 14 (1.63%) Cloud Computing
6 14 (1.63%) OneDrive
7 12 (1.40%) Power Platform
8 5 (0.58%) Azure Cognitive Services
8 5 (0.58%) ChatGPT
8 5 (0.58%) Dynamics 365
8 5 (0.58%) OpenShift
8 5 (0.58%) Slack
9 4 (0.47%) Azure Monitor
9 4 (0.47%) GCP
10 3 (0.35%) Amazon EC2
10 3 (0.35%) Asana
10 3 (0.35%) PaaS
10 3 (0.35%) SaaS
Communications & Networking
1 74 (8.62%) VPN
2 71 (8.28%) Firewall
3 59 (6.88%) DNS
4 51 (5.94%) WAN
5 44 (5.13%) LAN
6 35 (4.08%) TCP/IP
7 34 (3.96%) DHCP
8 30 (3.50%) Wi-Fi
9 25 (2.91%) SAN
10 23 (2.68%) Internet
11 22 (2.56%) Wireless
12 21 (2.45%) BGP
13 19 (2.21%) IPsec
13 19 (2.21%) MPLS
13 19 (2.21%) VoIP
14 17 (1.98%) VLAN
15 14 (1.63%) HTTP
15 14 (1.63%) Network Security
15 14 (1.63%) Skype
16 13 (1.52%) Cisco IOS
Database & Business Intelligence
1 34 (3.96%) SQL Server
2 22 (2.56%) MySQL
3 13 (1.52%) PostgreSQL
4 12 (1.40%) Relational Database
5 10 (1.17%) Power BI
6 8 (0.93%) Elasticsearch
6 8 (0.93%) RDBMS
7 7 (0.82%) Data Warehouse
7 7 (0.82%) Oracle Database
8 6 (0.70%) MongoDB
9 2 (0.23%) DB2
9 2 (0.23%) MariaDB
9 2 (0.23%) Sybase ASE
9 2 (0.23%) Tableau
10 1 (0.12%) Data Lake
10 1 (0.12%) IDOL
10 1 (0.12%) Microsoft Analysis Services
10 1 (0.12%) MS Access
10 1 (0.12%) Sisense
10 1 (0.12%) SQL Server Reporting Services
Development Applications
1 47 (5.48%) JIRA
2 11 (1.28%) Git
3 7 (0.82%) Jenkins
4 5 (0.58%) Bitbucket Server
4 5 (0.58%) CA Release Automation
4 5 (0.58%) Hudson
4 5 (0.58%) SonarQube
4 5 (0.58%) Sonatype Nexus
4 5 (0.58%) TeamCity
5 1 (0.12%) GitLab
5 1 (0.12%) Selenium
5 1 (0.12%) SQL Server Management Studio (SSMS)
General
1 279 (32.52%) Social Skills
2 131 (15.27%) Finance
3 83 (9.67%) Public Sector
4 66 (7.69%) Telecoms
5 60 (6.99%) Analytical Skills
5 60 (6.99%) Manufacturing
6 47 (5.48%) Marketing
7 39 (4.55%) Electronics
8 38 (4.43%) Organisational Skills
9 36 (4.20%) Banking
10 31 (3.61%) Legal
11 29 (3.38%) Presentation Skills
12 12 (1.40%) Documentation Skills
13 11 (1.28%) Financial Institution
14 10 (1.17%) Law
15 7 (0.82%) Front Office
15 7 (0.82%) Retail
16 6 (0.70%) Japanese Language
16 6 (0.70%) Police
17 5 (0.58%) Investment Banking
Libraries, Frameworks & Software Standards
1 15 (1.75%) .NET
2 12 (1.40%) CSS
3 11 (1.28%) Web Services
4 10 (1.17%) REST
5 7 (0.82%) Elastic Stack
5 7 (0.82%) Spring Boot
5 7 (0.82%) XML
6 6 (0.70%) FIX Protocol
6 6 (0.70%) JSON
6 6 (0.70%) RESTful
7 5 (0.58%) Hugging Face
7 5 (0.58%) LangChain
7 5 (0.58%) Middleware
7 5 (0.58%) PyTorch
8 4 (0.47%) HTML
8 4 (0.47%) HTML5
9 3 (0.35%) LDAP
9 3 (0.35%) TIBCO EMS
9 3 (0.35%) XMPP
9 3 (0.35%) XSLT
Miscellaneous
1 53 (6.18%) Data Centre
2 39 (4.55%) Driving Licence
3 31 (3.61%) Video Conferencing
4 28 (3.26%) NHS
5 25 (2.91%) Management Information System
6 22 (2.56%) Self-Motivation
7 21 (2.45%) Onboarding
7 21 (2.45%) PKI
8 17 (1.98%) Clustering
8 17 (1.98%) iPad
8 17 (1.98%) iPhone
9 16 (1.86%) Data Protection Act
10 14 (1.63%) Replication
11 13 (1.52%) Blackberry
12 12 (1.40%) Smartphone
13 11 (1.28%) Linux Command Line
14 10 (1.17%) CMDB
15 7 (0.82%) BYOD
16 5 (0.58%) Analytical Mindset
16 5 (0.58%) Enterprise Software
Operating Systems
1 476 (55.48%) Windows
2 183 (21.33%) Windows 10
3 92 (10.72%) Windows Server
4 80 (9.32%) Linux
5 69 (8.04%) Windows 7
6 38 (4.43%) Android
7 35 (4.08%) Windows Server 2012
8 31 (3.61%) Windows Server 2016
9 28 (3.26%) Mac OS
10 27 (3.15%) Windows Server 2019
11 26 (3.03%) Apple iOS
12 24 (2.80%) Red Hat Enterprise Linux
13 15 (1.75%) Mac OS X
14 13 (1.52%) Unix
15 10 (1.17%) Windows 8
16 9 (1.05%) Windows Server 2008
17 6 (0.70%) CentOS
18 4 (0.47%) Solaris
18 4 (0.47%) VMS
18 4 (0.47%) Windows Vista
Processes & Methodologies
1 180 (20.98%) Customer Service
2 166 (19.35%) Problem-Solving
3 117 (13.64%) ITIL
4 52 (6.06%) Migration
5 48 (5.59%) Business Intelligence
6 47 (5.48%) Asset Management
7 39 (4.55%) Digital Marketing
7 39 (4.55%) Programme Management
8 38 (4.43%) Service Delivery
8 38 (4.43%) Service Management
9 37 (4.31%) Infrastructure Engineering
10 34 (3.96%) Incident Management
11 33 (3.85%) Mobile Device Management
12 32 (3.73%) Customer Experience
12 32 (3.73%) DevOps
13 28 (3.26%) Decision-Making
14 27 (3.15%) High Availability
15 26 (3.03%) Break/Fix
15 26 (3.03%) Disaster Recovery
15 26 (3.03%) Workflow
Programming Languages
1 72 (8.39%) PowerShell
2 66 (7.69%) SQL
3 38 (4.43%) Python
4 16 (1.86%) Java
5 14 (1.63%) C#
6 10 (1.17%) Shell Script
7 9 (1.05%) Kusto Query Language
7 9 (1.05%) Perl
8 8 (0.93%) Bash
8 8 (0.93%) JavaScript
9 6 (0.70%) VB
10 5 (0.58%) T-SQL
11 4 (0.47%) Korn
11 4 (0.47%) PHP
11 4 (0.47%) VBA
12 3 (0.35%) F#
12 3 (0.35%) XPath
13 2 (0.23%) Ruby
13 2 (0.23%) tcsh
13 2 (0.23%) VBScript
Qualifications
1 167 (19.46%) Security Cleared
2 107 (12.47%) SC Cleared
3 83 (9.67%) Degree
4 43 (5.01%) DV Cleared
5 35 (4.08%) Microsoft Certification
6 26 (3.03%) Cisco Certification
7 22 (2.56%) CCNA
8 17 (1.98%) DBS Check
9 14 (1.63%) MCSE
10 13 (1.52%) A+ Certification
10 13 (1.52%) BPSS Clearance
11 12 (1.40%) ITIL Certification
12 9 (1.05%) MCSA
13 7 (0.82%) CCNP
13 7 (0.82%) MCP
14 6 (0.70%) Computer Science Degree
15 4 (0.47%) Azure Certification
15 4 (0.47%) ITIL Foundation Certificate
16 3 (0.35%) RHCE
17 2 (0.23%) Dell Certification
Quality Assurance & Compliance
1 65 (7.58%) SLA
2 6 (0.70%) QA
3 5 (0.58%) GAMP
3 5 (0.58%) GxP
3 5 (0.58%) ISO 9000
3 5 (0.58%) ISO/IEC 27001
4 2 (0.23%) Accessibility
4 2 (0.23%) Cyber Essentials
4 2 (0.23%) Data Quality
5 1 (0.12%) COBIT
5 1 (0.12%) COPPA
5 1 (0.12%) GDPR
5 1 (0.12%) HIPAA
5 1 (0.12%) IASME
5 1 (0.12%) ISO 22301
5 1 (0.12%) NIST
5 1 (0.12%) NIST 800
System Software
1 278 (32.40%) Active Directory
2 52 (6.06%) VMware Infrastructure
3 22 (2.56%) Hyper-V
4 8 (0.93%) Docker
5 7 (0.82%) Firmware
5 7 (0.82%) Virtual Machines
6 6 (0.70%) vSphere
7 5 (0.58%) KVM
7 5 (0.58%) VMware ESXi
7 5 (0.58%) VMware Workstation
8 4 (0.47%) BitLocker
8 4 (0.47%) NFS
8 4 (0.47%) Virtual Desktop
8 4 (0.47%) XenApp
9 3 (0.35%) XenDesktop
10 2 (0.23%) VMware NSX
11 1 (0.12%) Citrix Hypervisor
11 1 (0.12%) Virtual Servers
Systems Management
1 142 (16.55%) SCCM
2 70 (8.16%) Microsoft Intune
3 15 (1.75%) Jamf Pro
3 15 (1.75%) WSUS
4 11 (1.28%) SCOM
5 10 (1.17%) Autotask
5 10 (1.17%) Kubernetes
6 8 (0.93%) Failover Clustering
7 7 (0.82%) Active Directory Federation Services
8 6 (0.70%) Ansible
8 6 (0.70%) Data Guard
8 6 (0.70%) Grafana
9 5 (0.58%) Kibana
9 5 (0.58%) OpenView
9 5 (0.58%) Progress Chef
9 5 (0.58%) vCenter Server
10 4 (0.47%) Nessus
10 4 (0.47%) Systems Management Server (SMS)
11 3 (0.35%) SCVMM
11 3 (0.35%) ZABBIX
Vendors
1 282 (32.87%) Microsoft
2 79 (9.21%) Cisco
3 61 (7.11%) VMware
4 58 (6.76%) Apple
5 56 (6.53%) Citrix
6 53 (6.18%) ServiceNow
7 44 (5.13%) HP
8 42 (4.90%) SAP
9 32 (3.73%) Red Hat
10 25 (2.91%) Oracle
11 23 (2.68%) Juniper
12 22 (2.56%) Bloomberg
13 19 (2.21%) Atlassian
14 16 (1.86%) CheckPoint
15 15 (1.75%) Avaya
16 13 (1.52%) Dell
16 13 (1.52%) EMC
17 12 (1.40%) Adobe
18 11 (1.28%) Google
18 11 (1.28%) Refinitiv