Incident Management Contracts

Incident Management
UK

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 5 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 158 146 218
Rank change year-on-year -12 +72 +37
Contract jobs citing Incident Management 671 1,113 1,208
As % of all contract jobs advertised in the UK 1.55% 1.88% 1.36%
As % of the Processes & Methodologies category 1.80% 2.10% 1.50%
Number of daily rates quoted 359 728 752
10th Percentile £199 £245 £193
25th Percentile £325 £350 £313
Median daily rate (50th Percentile) £510 £500 £475
Median % change year-on-year +2.00% +5.26% +5.56%
75th Percentile £600 £638 £576
90th Percentile £725 £700 £662
UK excluding London median daily rate £508 £450 £425
% change year-on-year +12.89% +5.88% +8.97%
Number of hourly rates quoted 135 116 159
10th Percentile £14.16 £13.35 -
25th Percentile £14.28 £13.41 £13.25
Median hourly rate £16.23 £19.81 £15.50
Median % change year-on-year -18.07% +27.81% -3.13%
75th Percentile £21.46 £23.35 £22.00
90th Percentile £38.28 £47.00 £26.95
UK excluding London median hourly rate £15.76 £19.81 £15.50
% change year-on-year -20.44% +27.81% +3.33%

All Process and Methodology Skills
UK

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 37,268 53,074 80,383
As % of all contract IT jobs advertised in the UK 86.35% 89.85% 90.59%
Number of daily rates quoted 24,016 36,805 56,451
10th Percentile £300 £325 £340
25th Percentile £413 £438 £425
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +8.72%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £475
% change year-on-year - +5.26% +8.57%
Number of hourly rates quoted 2,439 1,749 1,911
10th Percentile £12.75 £11.00 £12.50
25th Percentile £16.00 £16.25 £15.50
Median hourly rate £35.95 £35.80 £25.00
Median % change year-on-year +0.42% +43.20% +2.04%
75th Percentile £60.00 £65.00 £49.25
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £37.50 £35.00 £20.00
% change year-on-year +7.14% +75.00% -6.98%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Incident Management.

Daily rate trend for Incident Management in the UK

Incident Management
Daily Rate Histogram

Daily rate distribution for jobs citing Incident Management over the 6 months to 5 May 2024.

Daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Incident Management.

Hourly rate trend for Incident Management in the UK

Incident Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Incident Management over the 6 months to 5 May 2024.

Hourly rate histogram for Incident Management in the UK

Incident Management
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -7 605 £500 - 350
UK excluding London -5 429 £508 +12.89% 254
London -32 196 £500 -9.09% 112
Work from Home -26 152 £510 +2.00% 138
South East +1 99 £489 -2.25% 65
East of England -2 93 £301 -8.02% 36
North of England -31 81 £549 +9.80% 63
South West +62 80 £520 +15.56% 31
West Midlands +33 67 £438 -20.45% 31
Midlands +28 67 £438 -10.26% 40
Yorkshire +3 41 £591 +25.74% 25
North West -41 40 £527 +1.25% 30
Scotland +6 27 £515 +14.44% 14
Northern Ireland +3 6 - - 5
Wales +5 1 £190 -44.73% 11

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (2.53%) Microsoft Exchange
2 12 (1.79%) Apache
2 12 (1.79%) Confluence
2 12 (1.79%) nginx
2 12 (1.79%) SharePoint
3 9 (1.34%) JBoss
3 9 (1.34%) Tomcat
4 3 (0.45%) Skype for Business
5 1 (0.15%) Blackberry Enterprise Server
5 1 (0.15%) Oracle Application Server
5 1 (0.15%) Oracle Spatial
5 1 (0.15%) WebLogic
Applications
1 44 (6.56%) Microsoft Excel
2 41 (6.11%) Microsoft PowerPoint
3 29 (4.32%) Microsoft Office
4 1 (0.15%) Chatbot
4 1 (0.15%) MS Visio
Business Applications
1 9 (1.34%) Temenos T24
2 4 (0.60%) Remedy ITSM
3 3 (0.45%) SAP EWM
3 3 (0.45%) SAP S/4HANA
4 2 (0.30%) Fidessa
4 2 (0.30%) Remedy AR System
4 2 (0.30%) Salesforce CRM
4 2 (0.30%) SAP Retail
5 1 (0.15%) SAP SD
5 1 (0.15%) Unit4 Business World
Cloud Services
1 86 (12.82%) Microsoft 365
2 84 (12.52%) Azure
3 29 (4.32%) AWS
4 16 (2.38%) Azure DevOps
5 12 (1.79%) Serverless
6 11 (1.64%) Azure Monitor
7 10 (1.49%) Azure Functions
8 9 (1.34%) Azure Sentinel
8 9 (1.34%) Power Platform
9 8 (1.19%) Cloud Computing
10 5 (0.75%) Azure Data Factory
10 5 (0.75%) Azure Logic Apps
10 5 (0.75%) Entra ID
10 5 (0.75%) GitHub
10 5 (0.75%) Oracle Service Cloud
10 5 (0.75%) SaaS
11 4 (0.60%) Amazon CloudWatch
11 4 (0.60%) Mimecast
11 4 (0.60%) OneDrive
12 3 (0.45%) PaaS
Communications & Networking
1 48 (7.15%) Firewall
2 43 (6.41%) Wi-Fi
3 28 (4.17%) DNS
4 26 (3.87%) WAN
5 25 (3.73%) Network Security
6 21 (3.13%) VPN
7 14 (2.09%) SAN
7 14 (2.09%) Wireless
8 13 (1.94%) LAN
9 12 (1.79%) BGP
9 12 (1.79%) MPLS
10 11 (1.64%) Cisco ASA
10 11 (1.64%) DHCP
11 10 (1.49%) TCP/IP
12 9 (1.34%) IPsec
13 8 (1.19%) DWDM
13 8 (1.19%) SD-WAN
14 7 (1.04%) HTTP
14 7 (1.04%) VoIP
15 6 (0.89%) SSL
Database & Business Intelligence
1 22 (3.28%) Relational Database
2 21 (3.13%) SQL Server
3 14 (2.09%) RDBMS
4 10 (1.49%) Elasticsearch
5 7 (1.04%) Power BI
6 6 (0.89%) DB2
6 6 (0.89%) PostgreSQL
6 6 (0.89%) Sybase ASE
7 5 (0.75%) Azure SQL Database
7 5 (0.75%) Tableau
8 4 (0.60%) Apache Hive
8 4 (0.60%) Hadoop
9 3 (0.45%) MySQL
9 3 (0.45%) NoSQL
9 3 (0.45%) SQL Server Integration Services
10 2 (0.30%) DynamoDB
10 2 (0.30%) SAP HANA
11 1 (0.15%) MariaDB
11 1 (0.15%) Oracle Database 12c
11 1 (0.15%) Spatial Data
Development Applications
1 30 (4.47%) JIRA
2 11 (1.64%) Git
3 7 (1.04%) Jenkins
3 7 (1.04%) Selenium
4 6 (0.89%) Cypress.io
5 4 (0.60%) IDA Disassembler
5 4 (0.60%) Sonatype Nexus
6 3 (0.45%) Artifactory
6 3 (0.45%) Visual Studio
7 2 (0.30%) Bitbucket
7 2 (0.30%) CircleCI
7 2 (0.30%) JMeter
7 2 (0.30%) SpecFlow
8 1 (0.15%) FitNesse
8 1 (0.15%) GitLab
8 1 (0.15%) GoCD
8 1 (0.15%) HP UFT
8 1 (0.15%) JUnit
8 1 (0.15%) Oracle Forms
General
1 223 (33.23%) Social Skills
2 100 (14.90%) Finance
3 84 (12.52%) Analytical Skills
4 67 (9.99%) Public Sector
5 44 (6.56%) Telecoms
6 41 (6.11%) Retail
7 25 (3.73%) Banking
8 23 (3.43%) Legal
9 14 (2.09%) Investment Banking
10 13 (1.94%) Financial Institution
11 10 (1.49%) Manufacturing
12 8 (1.19%) German Language
13 6 (0.89%) Front Office
13 6 (0.89%) Influencing Skills
14 5 (0.75%) Electronics
14 5 (0.75%) Marketing
14 5 (0.75%) Organisational Skills
14 5 (0.75%) Presentation Skills
15 4 (0.60%) Automotive
15 4 (0.60%) Documentation Skills
Job Titles
1 239 (35.62%) Analyst
2 127 (18.93%) Service Analyst
3 110 (16.39%) Service Desk Analyst
4 52 (7.75%) Senior
5 39 (5.81%) Incident Manager
6 34 (5.07%) Support Engineer
7 33 (4.92%) Consultant
8 27 (4.02%) Customer Analyst
8 27 (4.02%) Customer Service Analyst
9 25 (3.73%) Applications Support
10 24 (3.58%) SOC Analyst
11 22 (3.28%) Lead
12 20 (2.98%) Developer
12 20 (2.98%) Support Analyst
13 18 (2.68%) Network Engineer
13 18 (2.68%) Security Analyst
13 18 (2.68%) Service Manager
14 17 (2.53%) IT Support
15 16 (2.38%) Applications Support Analyst
15 16 (2.38%) Cyber Defence Analyst
Libraries, Frameworks & Software Standards
1 15 (2.24%) FIX Protocol
2 13 (1.94%) .NET
3 11 (1.64%) CSS
3 11 (1.64%) Elastic Stack
3 11 (1.64%) XML
4 9 (1.34%) IBM Integration Bus
4 9 (1.34%) Middleware
5 8 (1.19%) REST
6 7 (1.04%) SOAP
7 6 (0.89%) Node.js
8 5 (0.75%) AngularJS
8 5 (0.75%) JSON
9 4 (0.60%) .NET Framework
9 4 (0.60%) HTML
9 4 (0.60%) OLE
9 4 (0.60%) Playwright
9 4 (0.60%) React
9 4 (0.60%) RESTful
9 4 (0.60%) Web Services
9 4 (0.60%) WebdriverIO
Miscellaneous
1 92 (13.71%) Management Information System
2 72 (10.73%) Cyber Kill Chain
3 66 (9.84%) Cyber Threat
4 64 (9.54%) Cyber Defence
5 19 (2.83%) PKI
6 18 (2.68%) Analytical Mindset
6 18 (2.68%) CMDB
6 18 (2.68%) Derivative
7 14 (2.09%) Self-Motivation
8 11 (1.64%) Data Centre
8 11 (1.64%) Security Operations Centre
9 10 (1.49%) Distributed Systems
9 10 (1.49%) Onboarding
9 10 (1.49%) Operational Technology
10 8 (1.19%) Data Protection Act
10 8 (1.19%) Hedge funds
10 8 (1.19%) Product Ownership
11 6 (0.89%) Linux Command Line
11 6 (0.89%) Replication
12 5 (0.75%) Cloud Native
Operating Systems
1 94 (14.01%) Windows
2 81 (12.07%) Linux
3 38 (5.66%) Unix
4 23 (3.43%) Windows Server
5 20 (2.98%) Windows 10
6 11 (1.64%) Mac OS X
6 11 (1.64%) Red Hat Enterprise Linux
7 10 (1.49%) Windows 7
8 7 (1.04%) Apple iOS
9 6 (0.89%) Android
10 5 (0.75%) Windows Server 2019
11 4 (0.60%) Windows Server 2016
12 3 (0.45%) Windows Server 2012
13 2 (0.30%) Mac OS
13 2 (0.30%) VMS
14 1 (0.15%) Ubuntu
14 1 (0.15%) zOS
Processes & Methodologies
1 233 (34.72%) ITIL
2 176 (26.23%) Problem-Solving
3 155 (23.10%) Customer Service
4 127 (18.93%) Problem Management
5 121 (18.03%) Cybersecurity
6 107 (15.95%) SIEM
7 98 (14.61%) Change Management
8 97 (14.46%) Service Management
9 96 (14.31%) Incident Response
10 94 (14.01%) Root Cause Analysis
11 93 (13.86%) Information Security
12 90 (13.41%) Service Delivery
13 75 (11.18%) MITRE ATT&CK
14 73 (10.88%) ITSM
15 66 (9.84%) Mentoring
15 66 (9.84%) Use Case
16 61 (9.09%) Agile
16 61 (9.09%) Mathematics
16 61 (9.09%) Protective Monitoring
17 60 (8.94%) Case Management
Programming Languages
1 44 (6.56%) PowerShell
2 41 (6.11%) Python
3 33 (4.92%) SQL
4 19 (2.83%) JavaScript
5 14 (2.09%) C#
6 13 (1.94%) Shell Script
7 10 (1.49%) Java
8 9 (1.34%) Perl
9 7 (1.04%) Bash
10 6 (0.89%) T-SQL
11 4 (0.60%) MATLAB
11 4 (0.60%) TypeScript
11 4 (0.60%) VB.NET
11 4 (0.60%) VBA
12 2 (0.30%) Korn
12 2 (0.30%) PHP
12 2 (0.30%) tcsh
13 1 (0.15%) Groovy
13 1 (0.15%) Ruby
13 1 (0.15%) XPath
Qualifications
1 176 (26.23%) Security Cleared
2 106 (15.80%) SC Cleared
3 68 (10.13%) DV Cleared
4 55 (8.20%) Degree
5 49 (7.30%) Microsoft Certification
6 42 (6.26%) A+ Certification
7 41 (6.11%) MCSA
8 27 (4.02%) Cisco Certification
9 26 (3.87%) MCP
10 23 (3.43%) ITIL Certification
11 22 (3.28%) CISSP
12 20 (2.98%) Computer Science Degree
13 18 (2.68%) CCNP
14 16 (2.38%) ITIL Foundation Certificate
15 12 (1.79%) CCNA
15 12 (1.79%) CEH
16 11 (1.64%) BPSS Clearance
17 7 (1.04%) CCSA
17 7 (1.04%) JNCIA
18 6 (0.89%) CCIE
Quality Assurance & Compliance
1 66 (9.84%) NIST
2 52 (7.75%) SLA
3 42 (6.26%) NIST 800
4 40 (5.96%) ISO/IEC 27001
5 18 (2.68%) GDPR
6 13 (1.94%) QA
7 12 (1.79%) HIPAA
8 11 (1.64%) California Consumer Privacy Act
9 9 (1.34%) HMG Security Policy Framework
10 5 (0.75%) Accessibility
11 4 (0.60%) Data Quality
11 4 (0.60%) Disclosure Scotland
12 3 (0.45%) NCSC
12 3 (0.45%) PCI DSS
13 2 (0.30%) Sarbanes-Oxley
14 1 (0.15%) COBIT
14 1 (0.15%) GRC
14 1 (0.15%) GxP
14 1 (0.15%) JSP 440
14 1 (0.15%) RMADS
System Software
1 49 (7.30%) Active Directory
2 8 (1.19%) Virtual Desktop
3 4 (0.60%) Docker
3 4 (0.60%) Snort
3 4 (0.60%) Veritas Cluster Server
4 3 (0.45%) BitLocker
4 3 (0.45%) Firmware
5 2 (0.30%) NFS
5 2 (0.30%) VMware Infrastructure
6 1 (0.15%) Postfix
6 1 (0.15%) Virtual Machines
6 1 (0.15%) VMware ESXi
Systems Management
1 19 (2.83%) ITRS Geneos
2 17 (2.53%) Ansible
3 13 (1.94%) Kibana
4 11 (1.64%) SCCM
4 11 (1.64%) Terraform
5 10 (1.49%) Microsoft Intune
6 9 (1.34%) Grafana
6 9 (1.34%) logstash
7 8 (1.19%) Kubernetes
8 6 (0.89%) Single Sign-On
9 5 (0.75%) SysTrack
10 3 (0.45%) Active Directory Federation Services
10 3 (0.45%) SCOM
11 2 (0.30%) Computer Emergency Response Teams
11 2 (0.30%) Microsoft Clustering
11 2 (0.30%) Nessus
11 2 (0.30%) Prometheus
11 2 (0.30%) systemd
11 2 (0.30%) ZABBIX
12 1 (0.15%) Jamf Pro
Vendors
1 196 (29.21%) Microsoft
2 108 (16.10%) ServiceNow
3 53 (7.90%) Citrix
4 40 (5.96%) Cisco
5 27 (4.02%) SAP
6 23 (3.43%) Juniper
6 23 (3.43%) Oracle
7 22 (3.28%) IBM
7 22 (3.28%) Splunk
8 16 (2.38%) CheckPoint
9 13 (1.94%) HP
10 12 (1.79%) Palo Alto
11 11 (1.64%) Dynatrace
12 10 (1.49%) Red Hat
13 9 (1.34%) Dell
13 9 (1.34%) F5
13 9 (1.34%) Sybase
13 9 (1.34%) Temenos
14 6 (0.89%) Blue Coat
14 6 (0.89%) Sun