Service Design Contracts

Service Design
UK

The following table provides summary statistics for contract job vacancies with a requirement for Service Design skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Design over the 6 months to 15 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
15 May 2024
Same period 2023 Same period 2022
Rank 200 160 154
Rank change year-on-year -40 -6 +8
Contract jobs citing Service Design 489 926 1,620
As % of all contract jobs advertised in the UK 1.15% 1.62% 1.85%
As % of the Processes & Methodologies category 1.33% 1.81% 2.04%
Number of daily rates quoted 330 705 1,157
10th Percentile £400 £413 £413
25th Percentile £450 £463 £475
Median daily rate (50th Percentile) £525 £550 £550
Median % change year-on-year -4.55% - +11.11%
75th Percentile £600 £650 £613
90th Percentile £707 £743 £675
UK excluding London median daily rate £550 £540 £538
% change year-on-year +1.85% +0.47% +13.16%
Number of hourly rates quoted 11 1 14
10th Percentile - - £25.15
25th Percentile £17.80 £56.25 £32.37
Median hourly rate £33.07 £57.50 £40.04
Median % change year-on-year -42.50% +43.62% -15.71%
75th Percentile £34.53 £58.75 £60.58
90th Percentile £72.90 - £66.00
UK excluding London median hourly rate £33.07 - £41.13
% change year-on-year - - +29.96%

All Process and Methodology Skills
UK

Service Design is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,687 51,295 79,236
As % of all contract IT jobs advertised in the UK 86.22% 89.83% 90.60%
Number of daily rates quoted 23,611 35,552 55,630
10th Percentile £300 £325 £343
25th Percentile £413 £438 £430
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +8.16%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £476
% change year-on-year - +5.04% +8.51%
Number of hourly rates quoted 2,428 1,693 1,906
10th Percentile £12.75 £10.77 £12.50
25th Percentile £16.00 £16.13 £15.63
Median hourly rate £36.05 £36.00 £25.68
Median % change year-on-year +0.13% +40.19% +4.82%
75th Percentile £60.00 £65.00 £49.52
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £37.50 £35.00 £20.00
% change year-on-year +7.14% +75.00% -6.98%

Service Design
Job Vacancy Trend

Job postings citing Service Design as a proportion of all IT jobs advertised.

Job vacancy trend for Service Design in the UK

Service Design
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Design.

Daily rate trend for Service Design in the UK

Service Design
Daily Rate Histogram

Daily rate distribution for jobs citing Service Design over the 6 months to 15 May 2024.

Daily rate histogram for Service Design in the UK

Service Design
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Design.

Hourly rate trend for Service Design in the UK

Service Design
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Design over the 6 months to 15 May 2024.

Hourly rate histogram for Service Design in the UK

Service Design
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Design within the UK over the 6 months to 15 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -60 389 £545 -3.54% 119
London -15 225 £525 -7.89% 42
Work from Home -21 204 £548 -0.45% 53
UK excluding London -50 193 £550 +1.85% 89
North of England -10 52 £525 -4.55% 26
Scotland 0 51 £480 -5.51% 10
South East -14 40 £600 +23.08% 9
North West +8 29 £450 -18.18% 13
Yorkshire +10 23 £525 -4.55% 9
Midlands +26 21 £688 +44.74% 18
South West -8 21 £525 -19.23% 14
West Midlands +15 19 £850 +78.95% 15
East of England +8 12 £750 +11.61% 7
Wales +15 2 £569 +13.75% 4
East Midlands +14 2 £500 -6.54% 3
North East +2 2 - - 4

Service Design
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (3.68%) Confluence
2 7 (1.43%) SharePoint
3 4 (0.82%) govService
4 3 (0.61%) Adobe Experience Manager
5 2 (0.41%) WordPress
6 1 (0.20%) Apache Spark
6 1 (0.20%) ArcGIS
6 1 (0.20%) Cloud Foundry
6 1 (0.20%) CMS
6 1 (0.20%) Microsoft Exchange
6 1 (0.20%) SAS
Applications
1 7 (1.43%) Microsoft Office
1 7 (1.43%) Sketch
2 6 (1.23%) Microsoft Project
3 5 (1.02%) InVision
3 5 (1.02%) Microsoft Excel
3 5 (1.02%) Microsoft PowerPoint
4 3 (0.61%) Adobe Creative Suite
4 3 (0.61%) MS Visio
5 2 (0.41%) Adobe XD
5 2 (0.41%) Zeplin
6 1 (0.20%) SPSS
6 1 (0.20%) UserZoom
Business Applications
1 16 (3.27%) SAP S/4HANA
2 5 (1.02%) Dynamics CRM
3 3 (0.61%) Shopify
4 1 (0.20%) Oracle AGIS
4 1 (0.20%) Oracle Applications
4 1 (0.20%) Oracle Assets
4 1 (0.20%) Oracle Cash Management
4 1 (0.20%) Oracle EBS
4 1 (0.20%) Oracle Financials
4 1 (0.20%) Oracle Payables
4 1 (0.20%) Oracle Procure-to-Pay
4 1 (0.20%) Oracle Receivables
4 1 (0.20%) Oracle Retail
4 1 (0.20%) Remedy ITSM
Cloud Services
1 62 (12.68%) Azure
2 47 (9.61%) AWS
3 38 (7.77%) Azure DevOps
4 21 (4.29%) Amazon S3
5 16 (3.27%) Figma
6 15 (3.07%) Serverless
7 11 (2.25%) Amazon CloudWatch
7 11 (2.25%) Amazon EC2
7 11 (2.25%) Amazon EKS
7 11 (2.25%) Route 53
7 11 (2.25%) SaaS
7 11 (2.25%) Virtual Private Cloud
8 10 (2.04%) AWS CloudFormation
8 10 (2.04%) AWS Lambda
9 7 (1.43%) OpenShift
9 7 (1.43%) Textract
10 6 (1.23%) Power Platform
11 5 (1.02%) Azure Logic Apps
11 5 (1.02%) Power Automate
11 5 (1.02%) PowerApps
Communications & Networking
1 11 (2.25%) Network Security
2 8 (1.64%) VPN
3 7 (1.43%) WAN
4 5 (1.02%) MPLS
5 3 (0.61%) Intranet
6 2 (0.41%) BGP
6 2 (0.41%) DNS
7 1 (0.20%) 5G
7 1 (0.20%) Firewall
7 1 (0.20%) Internet
7 1 (0.20%) Intrusion Detection
7 1 (0.20%) IP Telephony
7 1 (0.20%) NAS
7 1 (0.20%) PBX
7 1 (0.20%) SD-WAN
7 1 (0.20%) SMS
7 1 (0.20%) VoIP
Database & Business Intelligence
1 12 (2.45%) Amazon RDS
2 11 (2.25%) Amazon Aurora
3 10 (2.04%) PostgreSQL
4 8 (1.64%) Big Data
4 8 (1.64%) SQL Server
5 6 (1.23%) Data Warehouse
6 5 (1.02%) Azure SQL Database
6 5 (1.02%) Data Lake
6 5 (1.02%) OLTP
7 4 (0.82%) MySQL
8 1 (0.20%) Apache Hive
8 1 (0.20%) DB2
8 1 (0.20%) GIS
8 1 (0.20%) Hadoop
8 1 (0.20%) HBase
8 1 (0.20%) MariaDB
8 1 (0.20%) Oracle BI Publisher
8 1 (0.20%) Power BI
8 1 (0.20%) Relational Database
8 1 (0.20%) SAP HANA
Development Applications
1 21 (4.29%) JIRA
2 19 (3.89%) Git
3 15 (3.07%) Jenkins
4 5 (1.02%) Visual Studio Team System
5 3 (0.61%) Maven
5 3 (0.61%) webpack
6 2 (0.41%) Axure RP
7 1 (0.20%) Bitbucket
7 1 (0.20%) Burp Suite
7 1 (0.20%) Postman
7 1 (0.20%) Selenium
7 1 (0.20%) SoapUI
General
1 126 (25.77%) Public Sector
2 92 (18.81%) Social Skills
3 65 (13.29%) Finance
4 34 (6.95%) Analytical Skills
5 23 (4.70%) Influencing Skills
6 11 (2.25%) Banking
6 11 (2.25%) Marketing
7 10 (2.04%) Inclusion and Diversity
7 10 (2.04%) Presentation Skills
7 10 (2.04%) Retail
8 9 (1.84%) Legal
9 8 (1.64%) Local Government
10 7 (1.43%) Law
10 7 (1.43%) Organisational Skills
10 7 (1.43%) Pharmaceutical
10 7 (1.43%) Police
11 6 (1.23%) Telecoms
12 5 (1.02%) Manufacturing
13 4 (0.82%) Electronics
14 3 (0.61%) Billing
Job Titles
1 113 (23.11%) Designer
2 98 (20.04%) Architect
3 88 (18.00%) Service Designer
4 58 (11.86%) Service Manager
5 46 (9.41%) Senior
6 41 (8.38%) Solutions Architect
7 38 (7.77%) Lead
8 35 (7.16%) Analyst
8 35 (7.16%) Service Transition Manager
8 35 (7.16%) Transition Manager
9 33 (6.75%) Service Design Manager
10 26 (5.32%) Service Architect
11 21 (4.29%) Business Analyst
12 20 (4.09%) User Researcher
13 18 (3.68%) Developer
14 17 (3.48%) Delivery Manager
14 17 (3.48%) Senior Designer
15 11 (2.25%) Consultant
15 11 (2.25%) DevOps Engineer
15 11 (2.25%) UX Designer
Libraries, Frameworks & Software Standards
1 11 (2.25%) .NET
2 10 (2.04%) AWS CDK
2 10 (2.04%) CSS
2 10 (2.04%) HTML
2 10 (2.04%) Web Services
3 8 (1.64%) REST
4 5 (1.02%) AngularJS
4 5 (1.02%) ARM Templates
4 5 (1.02%) JSON
4 5 (1.02%) OpenAPI
4 5 (1.02%) Swagger
4 5 (1.02%) XML
5 3 (0.61%) J2EE
5 3 (0.61%) PyTorch
5 3 (0.61%) React
5 3 (0.61%) Redux
5 3 (0.61%) SpaCy
5 3 (0.61%) Spring
5 3 (0.61%) Spring MVC
5 3 (0.61%) VML
Miscellaneous
1 16 (3.27%) Hybrid Cloud
1 16 (3.27%) Product Ownership
2 12 (2.45%) Onboarding
2 12 (2.45%) Self-Motivation
3 8 (1.64%) CMDB
3 8 (1.64%) Data Centre
3 8 (1.64%) Management Information System
4 7 (1.43%) Greenfield Project
4 7 (1.43%) Virtual Team
5 6 (1.23%) Data Protection Act
5 6 (1.23%) Mobile App
6 4 (0.82%) Public Cloud
7 3 (0.61%) Blog
7 3 (0.61%) Educational Technology
8 2 (0.41%) Analytical Mindset
8 2 (0.41%) Enterprise Software
8 2 (0.41%) Legacy Applications
8 2 (0.41%) NHS
8 2 (0.41%) Replication
9 1 (0.20%) Video Conferencing
Operating Systems
1 7 (1.43%) Linux
2 5 (1.02%) Windows
3 3 (0.61%) Unix
4 1 (0.20%) Android
4 1 (0.20%) Apple iOS
4 1 (0.20%) Windows 10
4 1 (0.20%) Windows Server
Processes & Methodologies
1 208 (42.54%) Agile
2 108 (22.09%) ITIL
3 103 (21.06%) Service Management
4 87 (17.79%) User Research
5 83 (16.97%) User Experience
6 77 (15.75%) DevOps
7 76 (15.54%) Project Delivery
8 61 (12.47%) Roadmaps
9 58 (11.86%) Problem-Solving
10 55 (11.25%) Stakeholder Management
11 54 (11.04%) Migration
12 50 (10.22%) Continuous Improvement
12 50 (10.22%) Project Management
13 49 (10.02%) User-Centered Design (UCD)
14 48 (9.82%) Change Management
15 42 (8.59%) User Stories
15 42 (8.59%) UX Design
16 41 (8.38%) Customer Experience
16 41 (8.38%) Workshop Facilitation
17 38 (7.77%) Architectural Design
Programming Languages
1 29 (5.93%) Python
2 26 (5.32%) Java
3 13 (2.66%) TypeScript
4 8 (1.64%) C#
5 7 (1.43%) JavaScript
6 6 (1.23%) PowerShell
7 4 (0.82%) SQL
8 3 (0.61%) Bash
9 2 (0.41%) Go
9 2 (0.41%) Scala
9 2 (0.41%) Shell Script
10 1 (0.20%) Groovy
10 1 (0.20%) PL/SQL
10 1 (0.20%) R
10 1 (0.20%) T-SQL
Qualifications
1 105 (21.47%) Security Cleared
2 70 (14.31%) SC Cleared
3 54 (11.04%) Degree
4 13 (2.66%) BPSS Clearance
5 12 (2.45%) DV Cleared
6 11 (2.25%) ITIL Certification
7 7 (1.43%) Six Sigma Black Belt
7 7 (1.43%) Six Sigma Green Belt
8 6 (1.23%) Cisco Certification
8 6 (1.23%) Master's Degree
9 5 (1.02%) CCIE
9 5 (1.02%) CTC Cleared
10 4 (0.82%) DBS Check
11 3 (0.61%) IIBA
11 3 (0.61%) ISEB
12 2 (0.41%) Computer Science Degree
12 2 (0.41%) PMI Certification
13 1 (0.20%) CCNP
13 1 (0.20%) ISTQB
13 1 (0.20%) PMP
Quality Assurance & Compliance
1 41 (8.38%) Accessibility
2 16 (3.27%) ISO/IEC 20000
3 12 (2.45%) WCAG
4 10 (2.04%) SLA
5 8 (1.64%) Actionable Recommendations
6 6 (1.23%) Disclosure Scotland
6 6 (1.23%) QA
7 3 (0.61%) Data Quality
7 3 (0.61%) ISO/IEC 27001
7 3 (0.61%) NIST
7 3 (0.61%) PMO
8 2 (0.41%) COBIT
8 2 (0.41%) GRC
9 1 (0.20%) Cyber Essentials
9 1 (0.20%) JSP 440
9 1 (0.20%) RMADS
System Software
1 19 (3.89%) Docker
2 5 (1.02%) Active Directory
3 2 (0.41%) PowerDNS
3 2 (0.41%) Virtual Machines
4 1 (0.20%) Apache ZooKeeper
4 1 (0.20%) HDFS
4 1 (0.20%) Virtual Desktop
4 1 (0.20%) VMware Infrastructure
Systems Management
1 21 (4.29%) Grafana
2 19 (3.89%) Kubernetes
3 16 (3.27%) Terraform
4 11 (2.25%) Prometheus
5 3 (0.61%) Ansible
6 1 (0.20%) Hadoop YARN
6 1 (0.20%) ITRS Geneos
Vendors
1 32 (6.54%) SAP
2 23 (4.70%) Microsoft
3 19 (3.89%) ServiceNow
4 10 (2.04%) Adobe
5 9 (1.84%) Cadence
6 7 (1.43%) Google
6 7 (1.43%) Oracle
7 6 (1.23%) Atlassian
7 6 (1.23%) F5
8 5 (1.02%) Cisco
8 5 (1.02%) Salesforce
9 4 (0.82%) CheckPoint
9 4 (0.82%) Citrix
9 4 (0.82%) Fortinet
9 4 (0.82%) Zscaler
10 3 (0.61%) Ariba
10 3 (0.61%) Dell
10 3 (0.61%) Intel
10 3 (0.61%) Sitecore
11 2 (0.41%) Sophos