ITIL Contracts with Work from Home Options

ITIL (Information Technology Infrastructure Library)
UK > Work from Home

The table below provides summary statistics for contract job vacancies with an option to work from home (WFH) and a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 15 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
15 May 2024
Same period 2023 Same period 2022
Rank 46 59 66
Rank change year-on-year +13 +7 0
Contract jobs citing ITIL 578 956 1,722
As % of all contract jobs with a WFH option 3.90% 3.87% 3.92%
As % of the Processes & Methodologies category 4.43% 4.31% 4.30%
Number of daily rates quoted 422 692 1,267
10th Percentile £205 £213 £254
25th Percentile £410 £400 £382
Median daily rate (50th Percentile) £500 £486 £495
Median % change year-on-year +2.88% -1.82% +11.24%
75th Percentile £575 £586 £588
90th Percentile £650 £694 £672
UK median daily rate £475 £465 £465
% change year-on-year +2.15% - +9.41%
Number of hourly rates quoted 15 14 44
10th Percentile £13.55 £12.95 £15.00
25th Percentile £16.60 £16.16 £16.50
Median hourly rate £23.50 £21.71 £20.75
Median % change year-on-year +8.25% +4.63% +18.57%
75th Percentile £42.88 £45.63 £32.81
90th Percentile £59.06 £55.65 £76.75
UK median hourly rate £17.50 £18.25 £16.25
% change year-on-year -4.11% +12.31% -16.67%

All Process and Methodology Skills
Work from Home

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 13,053 22,182 40,030
As % of all contract jobs with a WFH option 88.02% 89.73% 91.05%
Number of daily rates quoted 8,754 15,684 29,076
10th Percentile £325 £363 £361
25th Percentile £425 £450 £431
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £631
90th Percentile £750 £750 £725
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.16%
Number of hourly rates quoted 566 510 541
10th Percentile £14.94 £18.63 £14.25
25th Percentile £24.44 £27.48 £20.75
Median hourly rate £43.00 £52.93 £37.78
Median % change year-on-year -18.75% +40.11% +54.18%
75th Percentile £60.00 £68.75 £57.50
90th Percentile £75.25 £80.00 £70.00
UK median hourly rate £36.05 £36.00 £25.68
% change year-on-year +0.13% +40.19% +4.82%

ITIL
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing ITIL as a proportion of all IT jobs advertised.

ITIL trend for jobs with a WFH option

ITIL
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing ITIL.

ITIL daily rate for jobs with a WFH option

ITIL
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing ITIL over the 6 months to 15 May 2024.

ITIL daily rate histogram for jobs with a WFH option

ITIL
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing ITIL.

ITIL hourly rate for jobs with a WFH option

ITIL
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing ITIL over the 6 months to 15 May 2024.

ITIL hourly rate histogram for jobs with a WFH option

ITIL
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (7.61%) Microsoft Exchange
2 28 (4.84%) Confluence
3 25 (4.33%) SharePoint
4 20 (3.46%) SharePoint Server
5 7 (1.21%) IBM HTTP Server
5 7 (1.21%) WebSphere
5 7 (1.21%) WebSphere Application Server
5 7 (1.21%) WebSphere Portal
6 3 (0.52%) Exchange Server 2007
6 3 (0.52%) SharePoint 2010
7 2 (0.35%) Adobe Experience Manager
7 2 (0.35%) CMS
7 2 (0.35%) Exchange Server 2010
7 2 (0.35%) IIS
8 1 (0.17%) Exchange Server 2013
8 1 (0.17%) Oracle Application Server
8 1 (0.17%) Red Hat Fuse
8 1 (0.17%) SAS
8 1 (0.17%) WebLogic
Applications
1 29 (5.02%) Microsoft Office
2 12 (2.08%) Microsoft Excel
3 3 (0.52%) Microsoft PowerPoint
4 2 (0.35%) Microsoft Project
5 1 (0.17%) Chatbot
5 1 (0.17%) MS Visio
5 1 (0.17%) SPSS
Business Applications
1 14 (2.42%) Remedy ITSM
2 3 (0.52%) SAP S/4HANA
3 2 (0.35%) SAP WM
3 2 (0.35%) Shopify
4 1 (0.17%) assyst
4 1 (0.17%) Dynamics GP
4 1 (0.17%) Fidessa
4 1 (0.17%) OPENHousing
4 1 (0.17%) Oracle AGIS
4 1 (0.17%) Oracle Assets
4 1 (0.17%) Oracle Cash Management
4 1 (0.17%) Oracle EBS
4 1 (0.17%) Oracle Financials
4 1 (0.17%) Oracle Payables
4 1 (0.17%) Oracle Procure-to-Pay
4 1 (0.17%) Oracle Receivables
4 1 (0.17%) Oracle Retail
4 1 (0.17%) SAP HCM
Cloud Services
1 108 (18.69%) Azure
2 73 (12.63%) Microsoft 365
3 36 (6.23%) Entra ID
4 32 (5.54%) AWS
5 31 (5.36%) Power Platform
6 19 (3.29%) IaaS
7 18 (3.11%) Azure Monitor
8 17 (2.94%) Azure Stack
8 17 (2.94%) Azure Storage
9 12 (2.08%) PaaS
10 7 (1.21%) SaaS
11 6 (1.04%) Azure DevOps
12 5 (0.87%) OneDrive
12 5 (0.87%) Serverless
13 4 (0.69%) GCP
13 4 (0.69%) Mimecast
14 3 (0.52%) Amazon EC2
14 3 (0.52%) Cloud Computing
14 3 (0.52%) Oracle Service Cloud
14 3 (0.52%) SuccessFactors
Communications & Networking
1 68 (11.76%) Firewall
2 34 (5.88%) DNS
3 27 (4.67%) DHCP
4 26 (4.50%) BGP
5 23 (3.98%) SAN
6 15 (2.60%) TCP/IP
7 12 (2.08%) Cisco ASA
7 12 (2.08%) WAN
8 9 (1.56%) EIGRP
8 9 (1.56%) HTTP
8 9 (1.56%) OSPF
9 8 (1.38%) Cisco Firepower
9 8 (1.38%) Cisco ISE
9 8 (1.38%) IPsec
9 8 (1.38%) NetScaler
9 8 (1.38%) Network Security
9 8 (1.38%) SNMP
9 8 (1.38%) Wi-Fi
10 7 (1.21%) HSRP
10 7 (1.21%) NAS
Database & Business Intelligence
1 20 (3.46%) Power BI
2 17 (2.94%) SQL Server
3 5 (0.87%) SQL Server Reporting Services
4 3 (0.52%) Amazon RDS
4 3 (0.52%) Metadata
4 3 (0.52%) MySQL
4 3 (0.52%) NonStop SQL
4 3 (0.52%) Oracle Database
4 3 (0.52%) Oracle Database 10g
4 3 (0.52%) Oracle Reports
4 3 (0.52%) PowerPivot
4 3 (0.52%) Relational Database
5 2 (0.35%) Azure SQL Database
5 2 (0.35%) Data Mining
5 2 (0.35%) Elasticsearch
5 2 (0.35%) Microsoft Power View
5 2 (0.35%) Oracle BI EE
6 1 (0.17%) SQL Server Analysis Services
6 1 (0.17%) SQL Server Integration Services
6 1 (0.17%) Sybase ASE
Development Applications
1 45 (7.79%) JIRA
2 10 (1.73%) Rational DOORS
3 5 (0.87%) IBM UrbanCode
4 3 (0.52%) Jenkins
4 3 (0.52%) Oracle Forms
4 3 (0.52%) Selenium
5 2 (0.35%) Artifactory
5 2 (0.35%) JMeter
5 2 (0.35%) Maven
5 2 (0.35%) SoapUI
5 2 (0.35%) Subversion
6 1 (0.17%) Git
6 1 (0.17%) Zephyr
General
1 198 (34.26%) Social Skills
2 108 (18.69%) Finance
3 79 (13.67%) Public Sector
4 64 (11.07%) Analytical Skills
5 41 (7.09%) Banking
6 37 (6.40%) Telecoms
7 26 (4.50%) Presentation Skills
8 22 (3.81%) Documentation Skills
9 17 (2.94%) Organisational Skills
10 12 (2.08%) Marketing
11 10 (1.73%) Influencing Skills
12 9 (1.56%) Manufacturing
12 9 (1.56%) Retail
13 7 (1.21%) Police
14 6 (1.04%) Publishing
15 5 (0.87%) Legal
16 4 (0.69%) Aeronautics
16 4 (0.69%) Aerospace
16 4 (0.69%) French Language
16 4 (0.69%) Law
Job Titles
1 77 (13.32%) Analyst
2 61 (10.55%) Architect
3 56 (9.69%) Senior
4 55 (9.52%) Service Manager
5 39 (6.75%) Developer
6 32 (5.54%) Consultant
7 31 (5.36%) Service Analyst
8 27 (4.67%) Business Analyst
8 27 (4.67%) Support Specialist
9 24 (4.15%) Project Manager
10 23 (3.98%) Infrastructure Engineer
10 23 (3.98%) Transition Manager
11 22 (3.81%) Lead
11 22 (3.81%) Service Desk Analyst
11 22 (3.81%) Service Transition Manager
12 21 (3.63%) ServiceNow Developer
13 20 (3.46%) IT Analyst
14 18 (3.11%) Microsoft Engineer
14 18 (3.11%) Service Architect
15 17 (2.94%) Active Directory Support
Libraries, Frameworks & Software Standards
1 20 (3.46%) Web Services
2 17 (2.94%) ARM Templates
3 14 (2.42%) Middleware
4 12 (2.08%) CSS
5 10 (1.73%) REST
6 9 (1.56%) HTML
6 9 (1.56%) J2EE
7 8 (1.38%) .NET
8 7 (1.21%) SOAP
9 6 (1.04%) Jinja
9 6 (1.04%) XML
10 3 (0.52%) Kafka
10 3 (0.52%) Oracle Fusion
11 2 (0.35%) AngularJS
11 2 (0.35%) Elastic Stack
11 2 (0.35%) jQuery
11 2 (0.35%) Sass
11 2 (0.35%) Spring MVC
11 2 (0.35%) Twitter Bootstrap
11 2 (0.35%) VML
Miscellaneous
1 30 (5.19%) Management Information System
2 27 (4.67%) Self-Motivation
3 26 (4.50%) PKI
4 23 (3.98%) CMDB
5 18 (3.11%) Private Cloud
6 16 (2.77%) Data Centre
7 10 (1.73%) Virtual Team
8 8 (1.38%) Clustering
8 8 (1.38%) Onboarding
9 7 (1.21%) Cyber Threat
9 7 (1.21%) Video Conferencing
10 5 (0.87%) Security Posture
11 4 (0.69%) Distributed Denial-of-Service
11 4 (0.69%) Linux Command Line
11 4 (0.69%) Operational Technology
12 3 (0.52%) Foreign Exchange (FX)
12 3 (0.52%) Legacy Systems
12 3 (0.52%) Product Ownership
12 3 (0.52%) Public Cloud
13 2 (0.35%) NHS
Operating Systems
1 132 (22.84%) Windows
2 60 (10.38%) Linux
3 48 (8.30%) Windows Server
4 29 (5.02%) Windows Server 2016
5 28 (4.84%) Windows 10
6 22 (3.81%) Unix
7 20 (3.46%) Windows Server 2019
8 14 (2.42%) Ubuntu
9 11 (1.90%) Debian
10 7 (1.21%) Android
11 6 (1.04%) Apple iOS
12 5 (0.87%) Mac OS
13 4 (0.69%) OpenVMS
13 4 (0.69%) Red Hat Enterprise Linux
13 4 (0.69%) Solaris
13 4 (0.69%) VMS
13 4 (0.69%) Windows Server 2012
14 3 (0.52%) AIX
15 2 (0.35%) Mac OS X
15 2 (0.35%) Windows Server 2003
Processes & Methodologies
1 232 (40.14%) Service Management
2 182 (31.49%) ITSM
3 122 (21.11%) Agile
4 96 (16.61%) Change Management
5 90 (15.57%) Problem-Solving
6 77 (13.32%) Service Delivery
7 72 (12.46%) DevOps
8 68 (11.76%) Customer Service
8 68 (11.76%) Problem Management
9 59 (10.21%) Incident Management
10 55 (9.52%) Continuous Improvement
11 52 (9.00%) Configuration Management
11 52 (9.00%) Service Design
11 52 (9.00%) Stakeholder Management
12 43 (7.44%) Project Management
13 35 (6.06%) Infrastructure Engineering
14 34 (5.88%) Asset Management
14 34 (5.88%) Migration
15 32 (5.54%) Customer Requirements
15 32 (5.54%) Disaster Recovery
Programming Languages
1 50 (8.65%) PowerShell
2 34 (5.88%) SQL
3 23 (3.98%) C#
4 21 (3.63%) Python
5 19 (3.29%) VBScript
6 17 (2.94%) Bicep
6 17 (2.94%) VB
7 14 (2.42%) JavaScript
8 8 (1.38%) Perl
9 6 (1.04%) Java
9 6 (1.04%) Tcl
10 4 (0.69%) Bash
10 4 (0.69%) C++
10 4 (0.69%) COBOL
10 4 (0.69%) DCL
11 3 (0.52%) VB.NET
12 2 (0.35%) Shell Script
13 1 (0.17%) ABAP
13 1 (0.17%) MATLAB
13 1 (0.17%) VBA
Qualifications
1 185 (32.01%) Security Cleared
2 150 (25.95%) SC Cleared
3 80 (13.84%) Degree
4 72 (12.46%) DV Cleared
5 61 (10.55%) ITIL Certification
6 28 (4.84%) ITIL Foundation Certificate
7 21 (3.63%) BPSS Clearance
7 21 (3.63%) Microsoft Certification
8 18 (3.11%) Cisco Certification
9 14 (2.42%) MCSE
10 12 (2.08%) CCNP
11 10 (1.73%) TOGAF Certification
12 9 (1.56%) CCNA
13 7 (1.21%) Azure Certification
13 7 (1.21%) Computer Science Degree
13 7 (1.21%) Master's Degree
14 6 (1.04%) PRINCE2 Certification
15 5 (0.87%) PMI Certification
15 5 (0.87%) PMP
16 4 (0.69%) ISEB
Quality Assurance & Compliance
1 67 (11.59%) SLA
2 18 (3.11%) Government Security Classifications
3 15 (2.60%) ISO/IEC 20000
4 14 (2.42%) QA
5 10 (1.73%) Disclosure Scotland
6 8 (1.38%) ISO/IEC 27001
7 7 (1.21%) PCI DSS
8 6 (1.04%) COBIT
9 3 (0.52%) Accessibility
9 3 (0.52%) PMO
10 2 (0.35%) Cyber Essentials
10 2 (0.35%) ISO 9001
10 2 (0.35%) NIST
11 1 (0.17%) Cyber Essentials PLUS
11 1 (0.17%) GDPR
11 1 (0.17%) ISO 22301
11 1 (0.17%) NCSC
System Software
1 87 (15.05%) Active Directory
2 22 (3.81%) Virtual Machines
2 22 (3.81%) VMware Infrastructure
3 20 (3.46%) Virtual Desktop
4 7 (1.21%) Firmware
4 7 (1.21%) Hyper-V
5 4 (0.69%) vSphere
6 3 (0.52%) BitLocker
7 1 (0.17%) Citrix Hypervisor
7 1 (0.17%) Snort
7 1 (0.17%) VMware NSX
7 1 (0.17%) XenApp
7 1 (0.17%) XenDesktop
Systems Management
1 41 (7.09%) SCCM
2 35 (6.06%) Microsoft Intune
2 35 (6.06%) SCOM
3 22 (3.81%) WSUS
4 21 (3.63%) Ansible
5 17 (2.94%) Active Directory Federation Services
5 17 (2.94%) Kubernetes
6 8 (1.38%) Control-M
7 6 (1.04%) AirWatch
7 6 (1.04%) Puppet
8 5 (0.87%) Single Sign-On
9 4 (0.69%) Terraform
10 3 (0.52%) EMC NetWorker
10 3 (0.52%) Progress Chef
11 2 (0.35%) BladeLogic
11 2 (0.35%) HP Data Protector
11 2 (0.35%) ITRS Geneos
11 2 (0.35%) Nagios
11 2 (0.35%) NetBackup
11 2 (0.35%) OpenView
Vendors
1 149 (25.78%) Microsoft
2 110 (19.03%) ServiceNow
3 47 (8.13%) VMware
4 37 (6.40%) Cisco
5 29 (5.02%) Citrix
6 22 (3.81%) Atlassian
7 16 (2.77%) Red Hat
7 16 (2.77%) Remedy
8 15 (2.60%) HP
9 14 (2.42%) IBM
9 14 (2.42%) Oracle
10 13 (2.25%) BT
10 13 (2.25%) Qualys
10 13 (2.25%) SolarWinds
11 12 (2.08%) Palo Alto
11 12 (2.08%) SAP
12 8 (1.38%) EMC
13 6 (1.04%) Google
13 6 (1.04%) Juniper
14 5 (0.87%) Apple