Support Analyst Contracts

Support Analyst
UK

The median Support Analyst daily rate in the UK is £225 according to job vacancies posted during the 6 months to 15 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
15 May 2024
Same period 2023 Same period 2022
Rank 296 273 297
Rank change year-on-year -23 +24 +68
Contract jobs requiring a Support Analyst 299 557 821
As % of all contract jobs advertised in the UK 0.70% 0.98% 0.94%
As % of the Job Titles category 0.76% 1.03% 0.98%
Number of daily rates quoted 220 424 573
10th Percentile £155 £145 £128
25th Percentile £180 £179 £163
Median daily rate (50th Percentile) £225 £268 £250
Median % change year-on-year -15.89% +7.00% +19.05%
75th Percentile £354 £575 £400
90th Percentile £500 £688 £563
UK excluding London median daily rate £193 £200 £200
% change year-on-year -3.75% - +29.03%
Number of hourly rates quoted 28 40 68
10th Percentile £12.62 £14.22 £12.21
25th Percentile £17.54 £18.25 £15.00
Median hourly rate £21.25 £23.15 £17.54
Median % change year-on-year -8.21% +31.98% +7.94%
75th Percentile £23.75 £27.50 £22.31
90th Percentile - £34.00 £30.25
UK excluding London median hourly rate £21.50 £23.15 £17.52
% change year-on-year -7.13% +32.13% +15.83%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,476 54,050 83,442
% of contract IT jobs with a recognized job title 92.77% 94.65% 95.41%
Number of daily rates quoted 25,679 37,739 58,629
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.35%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,653 1,507 2,053
10th Percentile £12.83 £14.25 £12.50
25th Percentile £16.30 £19.45 £15.88
Median hourly rate £36.50 £45.00 £24.00
Median % change year-on-year -18.89% +87.50% +6.67%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £73.70 £76.10 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Analyst.

Daily rate trend for Support Analyst in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 15 May 2024.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Analyst.

Hourly rate trend for Support Analyst in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 15 May 2024.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 15 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -39 261 £228 -24.17% 196
UK excluding London -39 161 £193 -3.75% 132
London -8 133 £325 -40.91% 70
Work from Home +9 56 £200 -37.98% 119
Midlands +35 31 £185 -1.33% 31
North of England -17 30 £200 -15.79% 24
West Midlands +26 29 £185 -2.63% 15
Scotland +26 29 £175 - 9
South East -43 26 £168 -25.97% 33
South West +28 25 £225 +45.16% 22
East of England +9 18 £325 +58.54% 13
North West -4 15 £200 -27.27% 12
Yorkshire +8 11 £205 +2.50% 9
Wales +20 5 £190 -7.32% 4
North East +9 4 £190 -20.00% 3
East Midlands +11 2 £210 +79.87% 16

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 15 May 2024, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 128 (42.81%) Windows
2 120 (40.13%) Microsoft
3 118 (39.46%) Social Skills
4 84 (28.09%) Microsoft 365
5 79 (26.42%) Active Directory
6 74 (24.75%) ITIL
7 70 (23.41%) Microsoft Office
8 66 (22.07%) Customer Service
9 65 (21.74%) Windows 10
10 46 (15.38%) Finance
11 45 (15.05%) Problem-Solving
12 39 (13.04%) Azure
13 34 (11.37%) Service Management
14 31 (10.37%) ServiceNow
15 30 (10.03%) SQL
16 29 (9.70%) Security Cleared
17 26 (8.70%) SC Cleared
18 23 (7.69%) Apple
19 22 (7.36%) Microsoft Intune
19 22 (7.36%) Apple iOS
20 21 (7.02%) Analytical Skills
20 21 (7.02%) Public Sector
20 21 (7.02%) Asset Management
20 21 (7.02%) Linux
21 20 (6.69%) ITSM
21 20 (6.69%) Incident Management
22 19 (6.35%) Python
22 19 (6.35%) Microsoft Exchange
22 19 (6.35%) Windows Server
23 18 (6.02%) Android

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (6.35%) Microsoft Exchange
2 14 (4.68%) CMS
3 12 (4.01%) SharePoint
4 8 (2.68%) Skype for Business
5 3 (1.00%) Apache
6 2 (0.67%) Appian
6 2 (0.67%) Confluence
7 1 (0.33%) JBoss
7 1 (0.33%) nginx
7 1 (0.33%) Tomcat
Applications
1 70 (23.41%) Microsoft Office
2 14 (4.68%) MS Visio
3 9 (3.01%) Microsoft Excel
4 4 (1.34%) Microsoft PowerPoint
4 4 (1.34%) Spreadsheet
5 2 (0.67%) Acrobat
6 1 (0.33%) AutoCAD
Business Applications
1 6 (2.01%) Markit EDM
1 6 (2.01%) thinkFolio
2 5 (1.67%) Odoo
3 3 (1.00%) Endur
3 3 (1.00%) Oracle EBS
3 3 (1.00%) Oracle EBS R12
3 3 (1.00%) SAP S/4HANA
4 2 (0.67%) Oracle Assets
4 2 (0.67%) Oracle Cash Management
4 2 (0.67%) Oracle General Ledger
4 2 (0.67%) Oracle Internet Expenses
4 2 (0.67%) Oracle iProcurement
4 2 (0.67%) Oracle Payables
4 2 (0.67%) Oracle Procure-to-Pay
4 2 (0.67%) Oracle Receivables
5 1 (0.33%) Maximo
5 1 (0.33%) Oracle Applications
5 1 (0.33%) Oracle E-Business Tax
5 1 (0.33%) Oracle ERP
5 1 (0.33%) Oracle Financials
Cloud Services
1 84 (28.09%) Microsoft 365
2 39 (13.04%) Azure
3 11 (3.68%) OneDrive
4 9 (3.01%) Entra ID
5 8 (2.68%) Google Workspace
6 3 (1.00%) AWS
7 2 (0.67%) Cloud Computing
7 2 (0.67%) OCI
7 2 (0.67%) SaaS
8 1 (0.33%) Asana
8 1 (0.33%) Dynamics 365
8 1 (0.33%) Slack
8 1 (0.33%) WhatsApp
8 1 (0.33%) Yammer
Communications & Networking
1 11 (3.68%) Firewall
2 9 (3.01%) VPN
2 9 (3.01%) Wireless
3 8 (2.68%) LAN
3 8 (2.68%) Skype
4 7 (2.34%) DNS
4 7 (2.34%) WAN
5 6 (2.01%) Internet
6 5 (1.67%) DHCP
7 4 (1.34%) Remote Desktop
8 3 (1.00%) TCP/IP
9 2 (0.67%) Intranet
9 2 (0.67%) VoIP
9 2 (0.67%) Wi-Fi
10 1 (0.33%) HTTP
10 1 (0.33%) IP Telephony
10 1 (0.33%) VLAN
Database & Business Intelligence
1 11 (3.68%) Relational Database
2 8 (2.68%) SQL Server
3 3 (1.00%) Data Vault
3 3 (1.00%) NonStop SQL
4 2 (0.67%) Oracle Reports
4 2 (0.67%) RDBMS
5 1 (0.33%) Data Warehouse
5 1 (0.33%) GIS
5 1 (0.33%) PostgreSQL
5 1 (0.33%) SAP BW
Development Applications
1 10 (3.34%) JIRA
2 2 (0.67%) Git
2 2 (0.67%) Toad
General
1 118 (39.46%) Social Skills
2 46 (15.38%) Finance
3 21 (7.02%) Analytical Skills
3 21 (7.02%) Public Sector
4 18 (6.02%) Back Office
5 17 (5.69%) Front Office
6 15 (5.02%) Banking
7 8 (2.68%) Local Government
8 7 (2.34%) Investment Banking
8 7 (2.34%) Organisational Skills
9 6 (2.01%) Billing
9 6 (2.01%) Inclusion and Diversity
9 6 (2.01%) Law
10 4 (1.34%) Pharmaceutical
10 4 (1.34%) Presentation Skills
10 4 (1.34%) Telecoms
11 2 (0.67%) Digital Economy
11 2 (0.67%) Legal
12 1 (0.33%) Advertising
12 1 (0.33%) Manufacturing
Libraries, Frameworks & Software Standards
1 4 (1.34%) FIX Protocol
2 3 (1.00%) Middleware
3 2 (0.67%) XML
4 1 (0.33%) CSS
4 1 (0.33%) HTML
4 1 (0.33%) IBM Integration Bus
4 1 (0.33%) JSON
4 1 (0.33%) RESTful
4 1 (0.33%) SAML
Miscellaneous
1 14 (4.68%) iPhone
2 12 (4.01%) Driving Licence
3 9 (3.01%) Derivative
4 8 (2.68%) CMDB
5 6 (2.01%) Equities
5 6 (2.01%) Video Conferencing
6 5 (1.67%) iPad
6 5 (1.67%) OTC Derivatives
6 5 (1.67%) Self-Motivation
6 5 (1.67%) SWIFT Messaging Network
7 4 (1.34%) Analytical Mindset
7 4 (1.34%) AS400
7 4 (1.34%) EPoS
7 4 (1.34%) Fixed Income
7 4 (1.34%) Foreign Exchange (FX)
8 3 (1.00%) Greenfield Project
9 2 (0.67%) Clustering
9 2 (0.67%) Management Information System
9 2 (0.67%) Onboarding
9 2 (0.67%) SCADA
Operating Systems
1 128 (42.81%) Windows
2 65 (21.74%) Windows 10
3 22 (7.36%) Apple iOS
4 21 (7.02%) Linux
5 19 (6.35%) Windows Server
6 18 (6.02%) Android
7 16 (5.35%) Windows Server 2016
8 11 (3.68%) Mac OS
9 9 (3.01%) Windows Server 2012
10 7 (2.34%) Unix
11 6 (2.01%) Windows Server 2019
12 2 (0.67%) Red Hat Enterprise Linux
12 2 (0.67%) Windows Server 2008
13 1 (0.33%) Mac OS X
13 1 (0.33%) Windows Phone
Processes & Methodologies
1 74 (24.75%) ITIL
2 66 (22.07%) Customer Service
3 45 (15.05%) Problem-Solving
4 34 (11.37%) Service Management
5 21 (7.02%) Asset Management
6 20 (6.69%) Incident Management
6 20 (6.69%) ITSM
7 18 (6.02%) Risk Management
8 14 (4.68%) Project Management
9 13 (4.35%) Problem Management
10 11 (3.68%) Agile
10 11 (3.68%) Data Management
10 11 (3.68%) ERP
10 11 (3.68%) Mobile Device Management
10 11 (3.68%) Service Delivery
11 10 (3.34%) Batch Scheduling
11 10 (3.34%) Proactive Monitoring
12 9 (3.01%) Continuous Improvement
12 9 (3.01%) Release Management
12 9 (3.01%) Waterfall
Programming Languages
1 30 (10.03%) SQL
2 19 (6.35%) Python
3 15 (5.02%) PowerShell
4 9 (3.01%) Shell Script
5 3 (1.00%) C#
6 2 (0.67%) Bash
6 2 (0.67%) Perl
7 1 (0.33%) C
7 1 (0.33%) Java
7 1 (0.33%) JavaScript
7 1 (0.33%) T-SQL
7 1 (0.33%) VBA
Qualifications
1 29 (9.70%) Security Cleared
2 26 (8.70%) SC Cleared
3 7 (2.34%) DV Cleared
3 7 (2.34%) MCP
4 6 (2.01%) Cisco Certification
4 6 (2.01%) Degree
4 6 (2.01%) Microsoft Certification
5 4 (1.34%) A+ Certification
5 4 (1.34%) BPSS Clearance
5 4 (1.34%) HNC
6 2 (0.67%) (ISC)2 CCSP
6 2 (0.67%) CCENT
6 2 (0.67%) CISSP
6 2 (0.67%) CRISC
6 2 (0.67%) DBS Check
7 1 (0.33%) ACCA
7 1 (0.33%) CIMA
7 1 (0.33%) ECDL
7 1 (0.33%) ITIL Certification
7 1 (0.33%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 15 (5.02%) SLA
2 6 (2.01%) ISO/IEC 27001
3 5 (1.67%) Disclosure Scotland
4 3 (1.00%) PMO
5 2 (0.67%) Data Quality
6 1 (0.33%) ISO 15022
System Software
1 79 (26.42%) Active Directory
2 6 (2.01%) Firmware
3 5 (1.67%) Hyper-V
4 4 (1.34%) VMware Infrastructure
5 2 (0.67%) Terminal Services
5 2 (0.67%) Virtual Desktop
5 2 (0.67%) Virtual Machines
6 1 (0.33%) Virtual Servers
6 1 (0.33%) VMware Server
Systems Management
1 22 (7.36%) Microsoft Intune
2 16 (5.35%) SCCM
3 8 (2.68%) Grafana
3 8 (2.68%) ITRS Geneos
3 8 (2.68%) Jamf Pro
4 7 (2.34%) Control-M
5 5 (1.67%) WSUS
6 3 (1.00%) Single Sign-On
6 3 (1.00%) Thomson Reuters DACS
7 2 (0.67%) Ansible
7 2 (0.67%) Microsoft Clustering
8 1 (0.33%) Systems Management Server (SMS)
Vendors
1 120 (40.13%) Microsoft
2 31 (10.37%) ServiceNow
3 23 (7.69%) Apple
4 16 (5.35%) Citrix
5 12 (4.01%) Oracle
6 11 (3.68%) SAP
7 10 (3.34%) IBM
8 8 (2.68%) Dynatrace
8 8 (2.68%) Google
9 7 (2.34%) Bloomberg
10 6 (2.01%) Cisco
10 6 (2.01%) Refinitiv
10 6 (2.01%) VMware
11 5 (1.67%) HP
11 5 (1.67%) Okta
12 4 (1.34%) Salesforce
12 4 (1.34%) Veeam
13 3 (1.00%) Dell
13 3 (1.00%) OpenLink
13 3 (1.00%) Sybase