Incident Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 10 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 217 239 275
Rank change year-on-year +22 +36 +18
Permanent jobs citing Incident Management 1,363 1,571 2,305
As % of all permanent jobs advertised in the UK 1.37% 1.56% 1.47%
As % of the Processes & Methodologies category 1.61% 1.63% 1.53%
Number of salaries quoted 984 991 1,646
10th Percentile £28,500 £27,500 £24,563
25th Percentile £32,500 £36,250 £32,500
Median annual salary (50th Percentile) £50,000 £52,500 £47,500
Median % change year-on-year -4.76% +10.53% -9.52%
75th Percentile £68,000 £72,250 £63,750
90th Percentile £87,500 £87,500 £80,000
UK excluding London median annual salary £43,500 £45,000 £42,500
% change year-on-year -3.33% +5.88% -5.56%

All Process and Methodology Skills
UK

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,917 96,578 150,488
As % of all permanent jobs advertised in the UK 85.59% 95.61% 95.67%
Number of salaries quoted 59,883 56,844 82,330
10th Percentile £29,008 £34,000 £33,515
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,190 £60,000
Median % change year-on-year -10.12% +1.98% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 10 May 2024.

Salary histogram for Incident Management in the UK

Incident Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +26 1,188 £50,000 -4.76% 330
UK excluding London -12 976 £43,500 -3.33% 239
Work from Home -41 435 £52,500 -4.55% 134
London +69 353 £68,750 +5.77% 92
North of England -18 270 £43,500 -8.42% 60
South East +9 230 £43,500 -3.33% 51
South West +55 159 £49,000 +36.11% 29
North West -9 126 £44,274 -6.79% 28
Midlands -20 113 £47,500 +26.67% 51
Yorkshire -32 92 £44,637 -0.81% 23
West Midlands +3 91 £46,500 +9.41% 36
Wales +20 67 £65,000 +136.36% 6
East of England -23 55 £32,000 -41.82% 39
North East +21 52 £32,500 -17.72% 11
Scotland -43 51 £47,500 -25.81% 9
Northern Ireland - 25 £35,000 - 3
East Midlands -28 21 £55,357 +70.33% 15
Isle of Man - 6 £36,000 -

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 76 (5.58%) Microsoft Exchange
2 70 (5.14%) WebLogic
3 58 (4.26%) SharePoint
4 43 (3.15%) Oracle Service Bus
5 22 (1.61%) SAS
6 16 (1.17%) Skype for Business
7 9 (0.66%) Confluence
7 9 (0.66%) IIS
8 4 (0.29%) CMS
9 3 (0.22%) IBM Notes
10 2 (0.15%) Apache
10 2 (0.15%) Liferay
10 2 (0.15%) Magnolia
10 2 (0.15%) nginx
10 2 (0.15%) Sitecore CMS
10 2 (0.15%) WordPress
11 1 (0.073%) Oracle Spatial
Applications
1 136 (9.98%) Microsoft Office
2 83 (6.09%) Microsoft Excel
3 53 (3.89%) MS Visio
4 19 (1.39%) Microsoft PowerPoint
5 4 (0.29%) Microsoft Project
6 3 (0.22%) Spreadsheet
7 2 (0.15%) Adobe Creative Suite
Business Applications
1 59 (4.33%) Remedy ITSM
2 13 (0.95%) Dynamics CRM
3 9 (0.66%) SAP S/4HANA
4 6 (0.44%) Elite 3E
5 5 (0.37%) Fidessa
5 5 (0.37%) Oracle ERP
5 5 (0.37%) Workday HCM
6 4 (0.29%) Dynamics NAV
6 4 (0.29%) NEC Housing
7 3 (0.22%) SAP HCM
7 3 (0.22%) SAP MM
8 2 (0.15%) iTrent
8 2 (0.15%) NetSuite
8 2 (0.15%) SAP PP
8 2 (0.15%) SAP SCM
8 2 (0.15%) SAP WM
9 1 (0.073%) Carpe Diem
9 1 (0.073%) Endur
9 1 (0.073%) Oracle EBS
9 1 (0.073%) SAP Payroll
Cloud Services
1 305 (22.38%) Azure
2 258 (18.93%) Microsoft 365
3 108 (7.92%) AWS
4 55 (4.04%) Entra ID
5 46 (3.37%) SaaS
6 31 (2.27%) PaaS
7 25 (1.83%) Azure DevOps
8 24 (1.76%) IaaS
9 23 (1.69%) Serverless
10 20 (1.47%) Power Platform
11 19 (1.39%) Azure Functions
11 19 (1.39%) GCP
12 18 (1.32%) Cloud Computing
13 15 (1.10%) Azure Data Factory
14 14 (1.03%) Mimecast
15 13 (0.95%) Azure Logic Apps
15 13 (0.95%) Azure Monitor
15 13 (0.95%) Azure Service Bus
15 13 (0.95%) Azure Storage
16 11 (0.81%) PowerApps
Communications & Networking
1 157 (11.52%) Firewall
2 92 (6.75%) DNS
3 75 (5.50%) Network Security
4 65 (4.77%) LAN
5 54 (3.96%) WAN
6 49 (3.60%) DHCP
7 46 (3.37%) VPN
8 45 (3.30%) Wireless
9 43 (3.15%) SAN
10 41 (3.01%) TCP/IP
11 25 (1.83%) Wi-Fi
12 23 (1.69%) Internet
13 19 (1.39%) Remote Desktop
14 18 (1.32%) VoIP
15 16 (1.17%) Intrusion Detection
15 16 (1.17%) SD-WAN
16 14 (1.03%) IP Telephony
17 13 (0.95%) MPLS
18 12 (0.88%) Cisco ASA
19 11 (0.81%) VLAN
Database & Business Intelligence
1 66 (4.84%) SQL Server
2 53 (3.89%) Oracle Database
3 43 (3.15%) Oracle Database 10g
3 43 (3.15%) Oracle Database 11g
3 43 (3.15%) VLDB
4 30 (2.20%) MySQL
5 27 (1.98%) Elasticsearch
6 23 (1.69%) RDBMS
6 23 (1.69%) Relational Database
7 13 (0.95%) Amazon RDS
8 11 (0.81%) SQL Server Integration Services
9 10 (0.73%) Azure SQL Database
9 10 (0.73%) Power BI
10 7 (0.51%) Redis
11 3 (0.22%) SAP HANA
12 2 (0.15%) Crystal Reports
12 2 (0.15%) DB2
12 2 (0.15%) NoSQL
12 2 (0.15%) PostgreSQL
12 2 (0.15%) SQL Server Reporting Services
Development Applications
1 51 (3.74%) JIRA
2 8 (0.59%) GitLab
2 8 (0.59%) Jenkins
3 5 (0.37%) Git
3 5 (0.37%) HP UFT
3 5 (0.37%) JMeter
3 5 (0.37%) LoadRunner
3 5 (0.37%) MSTest
3 5 (0.37%) Postman
3 5 (0.37%) Selenium
3 5 (0.37%) Team Foundation Server
4 3 (0.22%) Burp Suite
4 3 (0.22%) Metasploit
4 3 (0.22%) Sonatype Nexus
4 3 (0.22%) sqlmap
5 2 (0.15%) Bower
5 2 (0.15%) git-flow
5 2 (0.15%) gulp
5 2 (0.15%) Moq
5 2 (0.15%) Visual Studio
General
1 502 (36.83%) Social Skills
2 273 (20.03%) Finance
3 266 (19.52%) Analytical Skills
4 63 (4.62%) Organisational Skills
5 61 (4.48%) Telecoms
6 59 (4.33%) Law
7 57 (4.18%) Legal
7 57 (4.18%) Military
8 51 (3.74%) Public Sector
9 50 (3.67%) Banking
10 39 (2.86%) Retail
11 34 (2.49%) Inclusion and Diversity
11 34 (2.49%) Manufacturing
12 28 (2.05%) Police
13 27 (1.98%) Marketing
14 24 (1.76%) Documentation Skills
14 24 (1.76%) Electronics
15 20 (1.47%) Presentation Skills
16 15 (1.10%) Financial Institution
17 14 (1.03%) Influencing Skills
Job Titles
1 379 (27.81%) Analyst
2 165 (12.11%) Support Analyst
3 155 (11.37%) Senior
4 112 (8.22%) Applications Support
5 110 (8.07%) Lead
6 109 (8.00%) Support Engineer
7 104 (7.63%) Service Manager
8 93 (6.82%) IT Support
9 89 (6.53%) Applications Support Analyst
10 82 (6.02%) Service Analyst
11 78 (5.72%) Security Analyst
12 74 (5.43%) Incident Manager
13 73 (5.36%) IT Analyst
14 71 (5.21%) Senior Analyst
15 69 (5.06%) Service Desk Analyst
16 68 (4.99%) Consultant
17 60 (4.40%) Team Leader
18 58 (4.26%) IT Engineer
19 55 (4.04%) Infrastructure Engineer
20 54 (3.96%) Security Consultant
Libraries, Frameworks & Software Standards
1 40 (2.93%) .NET
2 35 (2.57%) CSS
3 29 (2.13%) Web Services
4 28 (2.05%) HTML
4 28 (2.05%) Spring
5 27 (1.98%) J2EE
5 27 (1.98%) Java EE
6 25 (1.83%) Elastic Stack
6 25 (1.83%) FIX Protocol
7 24 (1.76%) AngularJS
8 22 (1.61%) Twitter Bootstrap
9 21 (1.54%) .NET Framework
10 7 (0.51%) ARM Templates
10 7 (0.51%) JSON
10 7 (0.51%) Node.js
11 6 (0.44%) ASP.NET
11 6 (0.44%) Middleware
11 6 (0.44%) XML
12 5 (0.37%) Oracle Fusion
12 5 (0.37%) WebdriverIO
Miscellaneous
1 150 (11.01%) Management Information System
2 67 (4.92%) Data Centre
3 41 (3.01%) Security Operations Centre
4 36 (2.64%) Self-Motivation
5 34 (2.49%) Driving Licence
6 30 (2.20%) Cyber Kill Chain
7 29 (2.13%) Enterprise Storage
8 28 (2.05%) CMDB
8 28 (2.05%) Onboarding
8 28 (2.05%) Security Posture
9 26 (1.91%) Cyber Threat
10 24 (1.76%) Legacy Systems
11 18 (1.32%) Cyber Defence
12 14 (1.03%) Cyberattack
13 13 (0.95%) Public Cloud
14 12 (0.88%) Analytical Mindset
14 12 (0.88%) Foreign Exchange (FX)
15 11 (0.81%) Cloud Native
15 11 (0.81%) Product Ownership
16 10 (0.73%) Linux Command Line
Operating Systems
1 360 (26.41%) Windows
2 168 (12.33%) Linux
3 130 (9.54%) Unix
4 123 (9.02%) Windows Server
5 81 (5.94%) Windows 10
6 43 (3.15%) Solaris
7 24 (1.76%) Windows Server 2016
8 22 (1.61%) Windows Server 2019
9 21 (1.54%) Mac OS X
10 15 (1.10%) Apple iOS
11 14 (1.03%) Android
12 9 (0.66%) Windows Server 2003
13 8 (0.59%) CentOS
13 8 (0.59%) Ubuntu
13 8 (0.59%) Windows 7
14 5 (0.37%) Kali Linux
15 4 (0.29%) Windows 8
15 4 (0.29%) Windows Server 2012
16 3 (0.22%) Mac OS
16 3 (0.22%) Windows Server 2008
Processes & Methodologies
1 513 (37.64%) ITIL
2 335 (24.58%) Problem-Solving
3 303 (22.23%) Service Management
4 268 (19.66%) Change Management
5 246 (18.05%) Cybersecurity
6 220 (16.14%) Problem Management
7 211 (15.48%) ITSM
8 208 (15.26%) Customer Service
9 203 (14.89%) Service Delivery
10 180 (13.21%) Incident Response
11 179 (13.13%) Information Security
12 171 (12.55%) Continuous Improvement
13 151 (11.08%) Actionable Insight
14 150 (11.01%) Security Operations
15 130 (9.54%) Mentoring
15 130 (9.54%) Root Cause Analysis
16 109 (8.00%) SIEM
17 108 (7.92%) Major Incident Management
18 100 (7.34%) Risk Management
19 99 (7.26%) Agile
Programming Languages
1 142 (10.42%) SQL
2 96 (7.04%) PowerShell
3 61 (4.48%) Python
4 51 (3.74%) Java
4 51 (3.74%) PL/SQL
5 37 (2.71%) C#
6 32 (2.35%) JavaScript
7 29 (2.13%) Shell Script
8 28 (2.05%) Bash
9 13 (0.95%) VBA
10 12 (0.88%) MATLAB
10 12 (0.88%) VB.NET
11 11 (0.81%) T-SQL
12 5 (0.37%) Perl
12 5 (0.37%) Ruby
13 4 (0.29%) VB
14 3 (0.22%) TypeScript
15 2 (0.15%) Go
15 2 (0.15%) Kotlin
15 2 (0.15%) PHP
Qualifications
1 251 (18.42%) Security Cleared
2 236 (17.31%) Degree
3 180 (13.21%) SC Cleared
4 122 (8.95%) CISSP
5 83 (6.09%) CISM
6 73 (5.36%) DV Cleared
6 73 (5.36%) ITIL Certification
7 64 (4.70%) Microsoft Certification
8 59 (4.33%) Azure Certification
9 51 (3.74%) Cisco Certification
10 39 (2.86%) CISA
11 36 (2.64%) Computer Science Degree
12 33 (2.42%) CCNP
13 27 (1.98%) CCNA
14 24 (1.76%) CRISC
15 21 (1.54%) ITIL Foundation Certificate
16 19 (1.39%) A+ Certification
16 19 (1.39%) ISO 27001 Lead Auditor
17 17 (1.25%) AWS Certification
18 16 (1.17%) MCSE
Quality Assurance & Compliance
1 244 (17.90%) SLA
2 112 (8.22%) ISO/IEC 27001
3 76 (5.58%) NIST
4 36 (2.64%) Cyber Essentials
5 30 (2.20%) GDPR
6 23 (1.69%) PCI DSS
7 20 (1.47%) JSP 440
8 16 (1.17%) QA
9 15 (1.10%) GRC
10 12 (0.88%) PMO
11 10 (0.73%) Accessibility
12 9 (0.66%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 8 (0.59%) Cyber Essentials PLUS
13 8 (0.59%) HIPAA
14 7 (0.51%) ISO 22301
15 6 (0.44%) ISO 9001
15 6 (0.44%) NIST 800
15 6 (0.44%) SOC 2
16 4 (0.29%) California Consumer Privacy Act
16 4 (0.29%) NCSC
System Software
1 272 (19.96%) Active Directory
2 72 (5.28%) VMware Infrastructure
3 70 (5.14%) Hyper-V
4 43 (3.15%) Oracle RAC
5 42 (3.08%) vSphere
6 19 (1.39%) Docker
7 12 (0.88%) Firmware
7 12 (0.88%) Virtual Machines
7 12 (0.88%) VMware ESXi
8 8 (0.59%) Virtual Desktop
9 6 (0.44%) VMware NSX
10 2 (0.15%) Terminal Services
10 2 (0.15%) VMware Workstation
11 1 (0.073%) BitLocker
11 1 (0.073%) NFS
11 1 (0.073%) Virtual Servers
Systems Management
1 63 (4.62%) SCCM
2 52 (3.82%) Microsoft Intune
3 45 (3.30%) Data Guard
4 43 (3.15%) Oracle RMAN
5 32 (2.35%) Single Sign-On
6 30 (2.20%) Terraform
7 27 (1.98%) OpenSSO
8 25 (1.83%) vCenter Server
9 18 (1.32%) Kubernetes
10 17 (1.25%) Ansible
11 12 (0.88%) QRadar
12 11 (0.81%) SCOM
13 8 (0.59%) WSUS
14 7 (0.51%) NetBackup
15 6 (0.44%) Cisco Prime
15 6 (0.44%) NetCrunch
15 6 (0.44%) VxRail
16 5 (0.37%) Grafana
16 5 (0.37%) Kibana
16 5 (0.37%) Suricata
Vendors
1 437 (32.06%) Microsoft
2 139 (10.20%) Cisco
3 137 (10.05%) VMware
4 126 (9.24%) ServiceNow
5 114 (8.36%) Oracle
6 96 (7.04%) Remedy
7 52 (3.82%) Dell
8 43 (3.15%) Citrix
8 43 (3.15%) Sun
9 40 (2.93%) SAP
10 36 (2.64%) SolarWinds
11 32 (2.35%) Splunk
12 25 (1.83%) Tanium
12 25 (1.83%) Tripwire
13 23 (1.69%) HP
14 22 (1.61%) Meraki
14 22 (1.61%) Palo Alto
15 21 (1.54%) Mitel
16 19 (1.39%) BMC
17 16 (1.17%) Google