ServiceNow
UK

The table below provides summary statistics for permanent job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 9 May 2024 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 242 262 406
Rank change year-on-year +20 +144 -50
Permanent jobs citing ServiceNow 1,209 1,393 1,407
As % of all permanent jobs advertised in the UK 1.22% 1.37% 0.90%
As % of the Vendors category 3.31% 3.28% 2.31%
Number of salaries quoted 843 978 1,030
10th Percentile £29,440 £31,250 £26,662
25th Percentile £41,250 £42,500 £34,750
Median annual salary (50th Percentile) £60,918 £57,810 £52,500
Median % change year-on-year +5.38% +10.11% -4.55%
75th Percentile £82,548 £80,000 £72,500
90th Percentile £96,010 £90,225 £85,000
UK excluding London median annual salary £52,500 £55,000 £42,500
% change year-on-year -4.55% +29.41% -6.08%

All Vendors
UK

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services.

Permanent vacancies with a requirement for knowledge or experience of vendor products and services 36,515 42,452 61,028
As % of all permanent jobs advertised in the UK 36.84% 41.89% 38.90%
Number of salaries quoted 25,000 24,240 32,762
10th Percentile £26,700 £31,250 £30,000
25th Percentile £36,000 £41,250 £40,000
Median annual salary (50th Percentile) £50,000 £57,500 £55,000
Median % change year-on-year -13.04% +4.55% +4.76%
75th Percentile £68,750 £75,294 £75,000
90th Percentile £87,500 £92,500 £90,000
UK excluding London median annual salary £45,000 £50,000 £47,500
% change year-on-year -10.00% +5.26% +4.40%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Salary Trend

3-month moving average salary quoted in jobs citing ServiceNow.

Salary trend for ServiceNow in the UK

ServiceNow
Salary Histogram

Salary distribution for jobs citing ServiceNow over the 6 months to 9 May 2024.

Salary histogram for ServiceNow in the UK

ServiceNow
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +31 1,058 £60,000 +4.12% 194
UK excluding London +17 679 £52,500 -4.55% 114
Work from Home -16 468 £62,783 +8.60% 114
London +45 445 £80,000 +33.33% 80
North of England +35 219 £47,500 -20.20% 36
South East -11 146 £52,500 +16.67% 26
Midlands -32 118 £58,700 +2.09% 16
North West +16 102 £50,000 -16.67% 18
Yorkshire +60 96 £41,774 -24.05% 14
West Midlands -19 93 £63,750 +10.87% 11
South West +16 88 £58,700 +23.53% 14
Scotland -29 66 £75,669 +27.12% 8
East of England +2 35 £32,000 -24.26% 10
East Midlands -10 25 £25,000 -28.57% 5
North East +10 21 £42,500 -50.00% 4
Wales +10 8 £38,000 -30.91% 2
Northern Ireland +32 6 £38,750 - 3
Isle of Man - 4 - - 1

ServiceNow
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 81 (6.70%) Microsoft Exchange
2 66 (5.46%) SharePoint
3 55 (4.55%) Confluence
4 28 (2.32%) Captiva
4 28 (2.32%) FileNet
4 28 (2.32%) WebSphere
5 22 (1.82%) SAS
6 14 (1.16%) CMS
7 3 (0.25%) Skype for Business
8 2 (0.17%) IIS
8 2 (0.17%) SharePoint Server
9 1 (0.083%) Apache
9 1 (0.083%) IBM Domino
9 1 (0.083%) JOnAS
9 1 (0.083%) WebLogic
Applications
1 104 (8.60%) Microsoft Office
2 35 (2.89%) Microsoft Excel
3 30 (2.48%) Microsoft PowerPoint
4 12 (0.99%) Sketch
5 3 (0.25%) Chatbot
5 3 (0.25%) Microsoft Project
6 1 (0.083%) MS Visio
Business Applications
1 72 (5.96%) Remedy ITSM
2 10 (0.83%) Elite 3E
3 6 (0.50%) Dynamics CRM
3 6 (0.50%) Oracle EBS
4 3 (0.25%) SAP S/4HANA
5 2 (0.17%) assyst
5 2 (0.17%) BusinessWorks
5 2 (0.17%) SAP GRC
5 2 (0.17%) Sparx Enterprise Architect
6 1 (0.083%) Carpe Diem
6 1 (0.083%) Oracle Applications
6 1 (0.083%) Oracle ERP
6 1 (0.083%) Primavera
6 1 (0.083%) SAP CRM
Cloud Services
1 215 (17.78%) Microsoft 365
2 196 (16.21%) Azure
3 132 (10.92%) SaaS
4 79 (6.53%) Entra ID
5 63 (5.21%) GCP
6 62 (5.13%) AWS
7 38 (3.14%) GitHub
8 27 (2.23%) Power Platform
9 20 (1.65%) Dynamics 365
9 20 (1.65%) PaaS
10 16 (1.32%) IaaS
11 14 (1.16%) Azure DevOps
11 14 (1.16%) Mimecast
12 13 (1.08%) Azure Key Vault
13 12 (0.99%) AWS KMS
13 12 (0.99%) Cloud Computing
13 12 (0.99%) Figma
13 12 (0.99%) PowerApps
14 11 (0.91%) OneDrive
15 10 (0.83%) Azure Monitor
Communications & Networking
1 35 (2.89%) DNS
2 31 (2.56%) Firewall
2 31 (2.56%) VPN
3 24 (1.99%) LAN
4 16 (1.32%) WAN
4 16 (1.32%) Wireless
5 15 (1.24%) Network Security
6 14 (1.16%) SSL
7 13 (1.08%) TCP/IP
8 10 (0.83%) Internet
9 8 (0.66%) VoIP
10 7 (0.58%) DHCP
10 7 (0.58%) SD-WAN
11 6 (0.50%) Cisco ISE
11 6 (0.50%) SAN
11 6 (0.50%) Wi-Fi
12 5 (0.41%) VSAT
13 4 (0.33%) MPLS
13 4 (0.33%) Remote Desktop
14 3 (0.25%) Cisco Wireless
Database & Business Intelligence
1 34 (2.81%) SQL Server
2 21 (1.74%) Power BI
3 10 (0.83%) Relational Database
4 8 (0.66%) MySQL
5 7 (0.58%) SQL Server Integration Services
6 6 (0.50%) NoSQL
7 5 (0.41%) Redis
8 3 (0.25%) Data Warehouse
8 3 (0.25%) DTS
8 3 (0.25%) MongoDB
9 2 (0.17%) Azure SQL Database
9 2 (0.17%) Delta Lake
9 2 (0.17%) Metadata
9 2 (0.17%) Oracle Reports
9 2 (0.17%) SQL Server Reporting Services
10 1 (0.083%) Oracle Database
10 1 (0.083%) Oracle Database 11g
10 1 (0.083%) Oracle Database 12c
10 1 (0.083%) OrientDB
10 1 (0.083%) Tableau
Development Applications
1 169 (13.98%) JIRA
2 28 (2.32%) Oracle Forms
3 18 (1.49%) Jenkins
4 11 (0.91%) Robot Framework
5 6 (0.50%) Postman
6 5 (0.41%) GitLab
6 5 (0.41%) MSI
6 5 (0.41%) SonarQube
6 5 (0.41%) Visual Studio
7 4 (0.33%) AdminStudio
7 4 (0.33%) Eclipse
7 4 (0.33%) InstallShield
8 3 (0.25%) Git
8 3 (0.25%) Sonatype Nexus
8 3 (0.25%) Team Foundation Server
9 2 (0.17%) Burp Suite
9 2 (0.17%) SQL Server Management Studio (SSMS)
General
1 382 (31.60%) Social Skills
2 351 (29.03%) Finance
3 225 (18.61%) Inclusion and Diversity
4 159 (13.15%) Law
5 117 (9.68%) Banking
6 100 (8.27%) Analytical Skills
7 54 (4.47%) Public Sector
8 42 (3.47%) Legal
9 32 (2.65%) Presentation Skills
10 28 (2.32%) Documentation Skills
10 28 (2.32%) Influencing Skills
11 19 (1.57%) Retail
12 16 (1.32%) Marketing
12 16 (1.32%) Organisational Skills
13 15 (1.24%) Aerospace
14 11 (0.91%) Automotive
14 11 (0.91%) Billing
14 11 (0.91%) Telecoms
15 10 (0.83%) Front Office
16 9 (0.74%) Investment Banking
Job Titles
1 221 (18.28%) Senior
2 163 (13.48%) Analyst
3 154 (12.74%) Service Manager
4 151 (12.49%) Architect
5 145 (11.99%) Developer
6 137 (11.33%) Lead
7 132 (10.92%) ServiceNow Developer
8 128 (10.59%) ServiceNow Architect
9 125 (10.34%) Senior Manager
10 117 (9.68%) Delivery Manager
10 117 (9.68%) Service Delivery Manager
11 115 (9.51%) Senior Service Manager
12 112 (9.26%) Consultant
13 103 (8.52%) Senior Delivery Manager
13 103 (8.52%) Senior Service Delivery Manager
14 80 (6.62%) Service Analyst
15 72 (5.96%) ServiceNow Consultant
16 63 (5.21%) Service Desk Analyst
17 52 (4.30%) Technical Consultant
18 45 (3.72%) Support Analyst
Libraries, Frameworks & Software Standards
1 97 (8.02%) HTML
2 68 (5.62%) AngularJS
3 66 (5.46%) Web Services
4 64 (5.29%) CSS
5 61 (5.05%) XML
6 42 (3.47%) Twitter Bootstrap
7 39 (3.23%) SOAP
8 37 (3.06%) JSON
9 36 (2.98%) LDAP
10 35 (2.89%) REST
11 18 (1.49%) Middleware
12 17 (1.41%) SailPoint
13 13 (1.08%) .NET
14 8 (0.66%) Ajax
15 7 (0.58%) Microsoft Graph
15 7 (0.58%) RESTful
16 6 (0.50%) Kafka
16 6 (0.50%) React
17 5 (0.41%) Node.js
17 5 (0.41%) WebdriverIO
Miscellaneous
1 87 (7.20%) Management Information System
2 86 (7.11%) CMDB
3 55 (4.55%) Product Ownership
4 52 (4.30%) Data Centre
5 41 (3.39%) Legacy Systems
6 31 (2.56%) Private Cloud
7 28 (2.32%) DataPower
8 25 (2.07%) Onboarding
9 19 (1.57%) Clustering
10 18 (1.49%) iPhone
10 18 (1.49%) Public Cloud
10 18 (1.49%) Self-Motivation
11 15 (1.24%) PKI
12 14 (1.16%) Hybrid Cloud
13 13 (1.08%) Digital Signage
13 13 (1.08%) Enterprise Software
14 11 (0.91%) Linux Command Line
15 10 (0.83%) Cyber Threat
16 9 (0.74%) Greenfield Project
16 9 (0.74%) Robotics
Operating Systems
1 198 (16.38%) Windows
2 68 (5.62%) Windows Server
3 65 (5.38%) Linux
4 51 (4.22%) Windows 10
5 32 (2.65%) Unix
6 26 (2.15%) Android
7 15 (1.24%) Windows 7
7 15 (1.24%) Windows Server 2016
8 13 (1.08%) Windows Server 2019
9 9 (0.74%) Apple iOS
10 8 (0.66%) Windows Server 2012
11 5 (0.41%) Mac OS
12 4 (0.33%) Red Hat Enterprise Linux
13 3 (0.25%) Mac OS X
13 3 (0.25%) Windows Server 2003
14 2 (0.17%) CentOS
15 1 (0.083%) HPUX
15 1 (0.083%) Solaris
15 1 (0.083%) VMS
15 1 (0.083%) Windows XP
Processes & Methodologies
1 408 (33.75%) ITSM
2 350 (28.95%) ITIL
3 296 (24.48%) Service Management
4 273 (22.58%) Mentoring
5 252 (20.84%) Service Delivery
6 230 (19.02%) Agile
7 156 (12.90%) Change Management
8 154 (12.74%) Problem-Solving
9 145 (11.99%) Customer Service
10 134 (11.08%) DevOps
11 127 (10.50%) Incident Management
12 120 (9.93%) Performance Management
13 118 (9.76%) Coaching
14 109 (9.02%) Continuous Improvement
15 103 (8.52%) Contract Negotiation
16 96 (7.94%) Migration
17 90 (7.44%) Roadmaps
18 80 (6.62%) Service Catalogue
19 75 (6.20%) Problem Management
19 75 (6.20%) Project Management
Programming Languages
1 106 (8.77%) JavaScript
2 64 (5.29%) PowerShell
3 63 (5.21%) SQL
4 41 (3.39%) Java
5 32 (2.65%) Python
6 18 (1.49%) C#
7 13 (1.08%) Bash
8 12 (0.99%) Perl
9 11 (0.91%) T-SQL
10 5 (0.41%) Bicep
10 5 (0.41%) VB
11 4 (0.33%) Lua
11 4 (0.33%) Ruby
11 4 (0.33%) Tcl
12 3 (0.25%) VB.NET
13 2 (0.17%) R
14 1 (0.083%) BeanShell
14 1 (0.083%) C++
14 1 (0.083%) PL/SQL
14 1 (0.083%) ProC
Qualifications
1 146 (12.08%) Security Cleared
2 121 (10.01%) Degree
3 112 (9.26%) SC Cleared
4 38 (3.14%) ITIL Certification
5 33 (2.73%) DV Cleared
6 30 (2.48%) DBS Check
7 28 (2.32%) CISSP
8 21 (1.74%) CompTIA Security+
9 18 (1.49%) ITIL Foundation Certificate
10 16 (1.32%) Cisco Certification
10 16 (1.32%) CISM
10 16 (1.32%) CompTIA CySA+
10 16 (1.32%) CRISC
10 16 (1.32%) PMI Certification
10 16 (1.32%) PMP
11 14 (1.16%) CCNA
12 13 (1.08%) MCP
13 12 (0.99%) APMG
13 12 (0.99%) BPSS Clearance
14 11 (0.91%) Computer Science Degree
Quality Assurance & Compliance
1 176 (14.56%) SLA
2 46 (3.80%) QA
3 37 (3.06%) GDPR
4 36 (2.98%) COBIT
5 17 (1.41%) GRC
6 12 (0.99%) Data Quality
7 11 (0.91%) ISO/IEC 27001
7 11 (0.91%) NIST
8 9 (0.74%) NCSC
9 2 (0.17%) Accessibility
9 2 (0.17%) Cyber Essentials
9 2 (0.17%) Cyber Essentials PLUS
9 2 (0.17%) PMO
10 1 (0.083%) GxP
10 1 (0.083%) HIPAA
10 1 (0.083%) PMBOK
10 1 (0.083%) SOC 2
System Software
1 199 (16.46%) Active Directory
2 32 (2.65%) VMware Infrastructure
3 27 (2.23%) VMware ESXi
4 14 (1.16%) Docker
5 13 (1.08%) Virtual Desktop
6 11 (0.91%) Hyper-V
7 10 (0.83%) Virtual Machines
7 10 (0.83%) vSphere
8 4 (0.33%) Microsoft App-V
9 1 (0.083%) Oracle RAC
Systems Management
1 72 (5.96%) Microsoft Intune
2 56 (4.63%) Single Sign-On
3 55 (4.55%) SCCM
4 32 (2.65%) OpenView
5 25 (2.07%) Ansible
5 25 (2.07%) vCenter Server
6 24 (1.99%) Kubernetes
7 20 (1.65%) SCOM
8 18 (1.49%) Microsoft Clustering
9 14 (1.16%) Jamf Pro
10 12 (0.99%) CA Single Sign-On
10 12 (0.99%) Grafana
11 9 (0.74%) Progress Chef
11 9 (0.74%) ZABBIX
12 8 (0.66%) Nessus
12 8 (0.66%) SysTrack
12 8 (0.66%) vRealize
12 8 (0.66%) WSUS
13 7 (0.58%) Istio
13 7 (0.58%) Terraform
Vendors
1 364 (30.11%) Microsoft
2 127 (10.50%) Dell
3 99 (8.19%) HP
4 75 (6.20%) Remedy
5 72 (5.96%) BMC
6 69 (5.71%) VMware
7 53 (4.38%) SAP
8 48 (3.97%) Oracle
9 46 (3.80%) Cisco
10 37 (3.06%) IBM
11 33 (2.73%) Salesforce
12 29 (2.40%) Splunk
13 28 (2.32%) Kofax
13 28 (2.32%) Pega
14 25 (2.07%) Apple
15 23 (1.90%) CyberArk
16 20 (1.65%) Commvault
16 20 (1.65%) Sun
17 19 (1.57%) Dynatrace
18 17 (1.41%) Unisys