8 Support Engineer Jobs in Wales

2nd Line Support Engineer £35,000 (DOE) + benefits North Wales (hybrid) Hyperloop Recruitment are looking for a 2nd Line Support Engineer to join a high-growth scale-up client based in the heart of North Wales. Our client are looking for someone with at least … years' commercial experience in IT Support, to work across 2nd and 3rd line application & infrastructure support, helping assist in solving some of the more complex technical problems facing the business. The role would suit an up-and-coming IT Support professional, looking for the next step in … system protocols. The role also offers some exciting opportunities to travel abroad. Key skills required: Minimum 2 years' commercial experience in IT 2nd line support Strong communication and customer service background Software support Linux Java AWS 3rd line experience (desirable) The role is paying up to more »

Lead Technical Support Engineer - £60,000 - £70,000 - Cardiff with WFH flexibility (2 days per week) Are you a Senior or Lead level Technical Support Engineer with a background in Networking/Infrastructure/Storage looking for something new? I'm working with an exciting business … who are looking to expand its award-winning engineering team that prides itself on delivering first-class support and service to their customers. This role will encompass a range of responsibilities, involving both software and hardware proficiencies across storage technologies, server maintenance, and network configuration. This is what you … ll be doing: Duties will include configuration, testing, providing support from initial troubleshooting to advanced levels, and occasional customer training. Formulating service procedures, policies, and standards. Enhancing functionality and resolving issues by upgrading both cloud and on-premise systems. Create scripts to automate routine tasks. Having an involvement from more »

Support Analyst - Cardiff 2 months initially but chance to interview for a permanent position if wanted £19.48p/h (insside IR35 and paid through an umbrella company) 2-3 days p/week onsite IntaPeople are urgently seeking a highly customer focussed 1st Line/Tier 1 Support Engineer for a short term contract in Cardiff. The organisation is very Windows focused so experience solving problems around Microsoft O365, Microsoft Entra ID/Active Directory - Dynamics 365 and/or Power Platform - Basic understanding of database concepts - Basic understanding of application lifecyle management (ALM) Skills: - Strong … important as you'll act as the face of the IT department and be involved in a mix of telephone, on-site and remote support for the whole organisation (multiple locations through the UK). You will be working in a fast-paced environment providing a comprehensive level of more »

First Line IT Support Engineer This is a great opportunity for a First Line Engineer to join an established MSP client I am working with closely in the Swansea region. As a company they can offer excellent career progression opportunity along with a generous benefits package. … Salary Hybrid working opportunities. Flexible hours Bonus scheme Training opportunities and professional development. The Role Provide support to customers remotely and on site when needed. Troubleshooting and diagnostics. Work with any customers 3rd party providers to create and update support cases. Escalate and handover tickets when required. Provide … regular and relevant updates to customers throughout the support process. Requirements Previous MSP Experience - Essential Driving License - Essential Right to work in the UK - Essential Minimum 1 year IT Support Experience IT Support Technician Skill Sets Previous Experience providing IT support. (essential) Microsoft 365 experience (essential) Troubleshooting more »

reputation for having high quality, industry-leading products. There is an opportunity to join this high-growth team as the Field Service and Customer Support Engineer to support and further strengthen existing customer relations. The successful applicant will be required to perform technical projects, such as, installing … and repair systems on-site and remotely via telephone/PC Have direct interaction with customers and be a point of contact for customer support queries Have a thorough understanding of all software packages to support any customer queries (training provided) Qualifications, Skills and Experience HNC, HND, degree more »

2nd Line IT Support Engineer I am working on behalf of a Large local MSP who are looking to grow their team by adding a 2nd Line Engineer. This vacancy presents a great opportunity for the right candidate to join a reputable company with an established client base more »

Job Description: Our company is looking for a Support Desk Engineer who can provide technical assistance and problem-solving for our customers who use Microsoft technologies, such as Azure/Microsoft Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365. The ideal candidate will have 2-3 years … of IT support experience, preferably in a Microsoft environment, and a desire to learn new skills and grow within a dynamic company. This role involves collaborating with our technical team, Solutions Architects, Delivery team, and other stakeholders to ensure the customer issues and queries are resolved. Will be an … core Solutions team and will have opportunities to work on developing customer solutions and customer facing opportunities. Key Responsibilities: • Provide first and second level support for customers using Microsoft technologies, such as Azure/Entra ID, SharePoint, Endpoint Manager, Microsoft Defender, and M365. • Diagnose and troubleshoot technical issues, using more »

Exellent opportunity to grow your IT skills - Bridgend - Hybrid working 3 days p/week onsite in Bridgend 1st Line Support role - £23 - £26k & benefits & training Intapeople are working with a well-established and thriving IT Provider, who are recruiting for experienced 1st Line Service Engineers to facilitate growth. … published SLAs and offering industry leading support. Key Duties/Responsibilities will include: Maintain an impeccable level of customer service and interaction for all support queries. Adhere to all Service management, security and quality management principles. Update support queries with comprehensive notes and time throughout your working day. … Update/manage customer documentation. Provide 1st Tier technical support, answering inbound support queries and returning calls to customers and other parties. Must Have: At least 1 years’ experience working for an IT helpdesk Exceptional communication skills both verbal and written Full and valid UK driving license Nice more »