Support Engineer
UK

The median Support Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 99 156 257
Rank change year-on-year +57 +101 -88
Permanent jobs requiring a Support Engineer 2,672 2,375 2,466
As % of all permanent jobs advertised in the UK 2.70% 2.34% 1.57%
As % of the Job Titles category 2.85% 2.56% 1.64%
Number of salaries quoted 2,367 1,896 2,163
10th Percentile £24,240 £25,400 £24,000
25th Percentile £26,750 £27,750 £27,125
Median annual salary (50th Percentile) £32,500 £33,745 £33,196
Median % change year-on-year -3.69% +1.65% -2.36%
75th Percentile £42,125 £40,563 £43,750
90th Percentile £51,750 £52,000 £57,500
UK excluding London median annual salary £32,000 £32,000 £31,500
% change year-on-year - +1.59% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,776 92,678 150,788
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,209 58,362 84,200
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 9 May 2024.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +59 2,449 £32,500 -2.99% 621
UK excluding London +41 2,235 £32,000 - 519
South East +17 648 £34,500 +9.52% 140
Work from Home +18 606 £35,000 - 164
Midlands +65 413 £30,000 - 95
North of England +46 402 £30,000 -3.70% 107
London +8 398 £40,000 +5.26% 124
South West +22 363 £33,000 +1.54% 95
West Midlands +75 230 £30,000 -7.69% 46
East of England +28 220 £31,000 -3.13% 60
East Midlands +32 178 £30,000 +8.11% 49
Yorkshire +75 173 £32,500 +5.69% 31
North West +7 172 £28,000 -8.77% 67
Scotland -52 87 £28,500 -13.64% 20
Wales +36 58 £27,500 -14.06% 10
North East +32 57 £32,500 -5.80% 10
Northern Ireland +34 34 £35,000 - 9
Isle of Man - 12 £43,750 -

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 1,409 (52.73%) Windows
2 1,214 (45.43%) Microsoft
3 1,170 (43.79%) Microsoft 365
4 1,034 (38.70%) Active Directory
5 822 (30.76%) Social Skills
6 818 (30.61%) Azure
7 625 (23.39%) Windows Server
8 566 (21.18%) Customer Service
9 535 (20.02%) Problem-Solving
10 479 (17.93%) Firewall
11 466 (17.44%) VMware
12 427 (15.98%) Microsoft Exchange
13 414 (15.49%) Windows 10
14 408 (15.27%) ITIL
15 387 (14.48%) Microsoft Office
16 347 (12.99%) Degree
17 339 (12.69%) SharePoint
18 331 (12.39%) VMware Infrastructure
19 323 (12.09%) Finance
20 314 (11.75%) SQL
21 312 (11.68%) Hyper-V
22 307 (11.49%) Microsoft Intune
23 303 (11.34%) Entra ID
24 292 (10.93%) Linux
25 258 (9.66%) DNS
26 229 (8.57%) Cisco
27 227 (8.50%) Driving Licence
28 217 (8.12%) SLA
29 216 (8.08%) SQL Server
30 205 (7.67%) Analytical Skills

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 427 (15.98%) Microsoft Exchange
2 339 (12.69%) SharePoint
3 31 (1.16%) Confluence
3 31 (1.16%) IIS
4 28 (1.05%) Skype for Business
5 25 (0.94%) Exchange Server 2013
6 24 (0.90%) Apache
7 21 (0.79%) Exchange Server 2010
8 14 (0.52%) Exchange Server 2007
9 11 (0.41%) CMS
9 11 (0.41%) SharePoint 2010
9 11 (0.41%) SharePoint 2013
9 11 (0.41%) Tomcat
10 9 (0.34%) WebSphere
11 6 (0.22%) Exchange Server 2000
11 6 (0.22%) WordPress
12 4 (0.15%) JBoss
12 4 (0.15%) Jupyter
12 4 (0.15%) SAS
13 2 (0.075%) Blackberry Enterprise Server
Applications
1 387 (14.48%) Microsoft Office
2 99 (3.71%) Microsoft Excel
3 42 (1.57%) Microsoft PowerPoint
4 8 (0.30%) Spreadsheet
5 4 (0.15%) Microsoft Project
6 3 (0.11%) InfoPath
6 3 (0.11%) SPSS
6 3 (0.11%) Trello
7 2 (0.075%) AutoCAD
7 2 (0.075%) Revit
8 1 (0.037%) MS Visio
Business Applications
1 8 (0.30%) Dynamics CRM
2 5 (0.19%) Sage X3
3 4 (0.15%) Salesforce CRM
4 3 (0.11%) Eikon
5 2 (0.075%) Oracle Receivables
6 1 (0.037%) Carpe Diem
6 1 (0.037%) Dynamics AX
6 1 (0.037%) Dynamics NAV
6 1 (0.037%) Elite 3E
6 1 (0.037%) Endur
6 1 (0.037%) Findur
6 1 (0.037%) JDE EnterpriseOne
6 1 (0.037%) Payment Gateway
6 1 (0.037%) Remedy ITSM
6 1 (0.037%) SAP ERP
Cloud Services
1 1,170 (43.79%) Microsoft 365
2 818 (30.61%) Azure
3 303 (11.34%) Entra ID
4 150 (5.61%) AWS
5 132 (4.94%) OneDrive
6 60 (2.25%) GCP
7 57 (2.13%) SaaS
8 43 (1.61%) Mimecast
9 33 (1.24%) IaaS
10 32 (1.20%) Google Workspace
11 31 (1.16%) Power Platform
12 29 (1.09%) Dynamics 365
13 24 (0.90%) WhatsApp
14 21 (0.79%) PaaS
15 17 (0.64%) OpenShift
16 11 (0.41%) Azure Sentinel
17 10 (0.37%) Power Automate
18 9 (0.34%) Amazon EC2
18 9 (0.34%) Azure DevOps
18 9 (0.34%) PowerApps
Communications & Networking
1 479 (17.93%) Firewall
2 258 (9.66%) DNS
3 193 (7.22%) DHCP
4 179 (6.70%) WAN
5 177 (6.62%) Wi-Fi
6 169 (6.32%) TCP/IP
7 168 (6.29%) LAN
8 165 (6.18%) VPN
9 137 (5.13%) Wireless
10 132 (4.94%) VoIP
11 119 (4.45%) SAN
12 113 (4.23%) VLAN
13 78 (2.92%) Remote Desktop
14 67 (2.51%) Internet
15 53 (1.98%) Network Security
16 37 (1.38%) PBX
17 33 (1.24%) Skype
18 32 (1.20%) Cisco IOS
19 25 (0.94%) NAS
20 24 (0.90%) Ethernet
Database & Business Intelligence
1 216 (8.08%) SQL Server
2 75 (2.81%) MySQL
3 57 (2.13%) Amazon RDS
4 40 (1.50%) PostgreSQL
5 22 (0.82%) MongoDB
6 19 (0.71%) Relational Database
7 11 (0.41%) Power BI
8 10 (0.37%) DB2
8 10 (0.37%) MariaDB
9 6 (0.22%) SQL Server Analysis Services
9 6 (0.22%) SQL Server Reporting Services
10 5 (0.19%) Azure SQL Database
10 5 (0.19%) Pentaho
11 4 (0.15%) GIS
11 4 (0.15%) Metabase
11 4 (0.15%) Oracle Database
11 4 (0.15%) SQL Server Integration Services
12 3 (0.11%) Big Data
12 3 (0.11%) EDRMS
12 3 (0.11%) RDBMS
Development Applications
1 82 (3.07%) JIRA
2 22 (0.82%) Bitbucket
3 17 (0.64%) IBM UrbanCode
4 16 (0.60%) Jenkins
5 14 (0.52%) Eclipse
6 10 (0.37%) Git
7 9 (0.34%) Visual Studio
8 4 (0.15%) GitLab
8 4 (0.15%) Visual Studio Code
9 3 (0.11%) MSI
9 3 (0.11%) Octopus Deploy
9 3 (0.11%) TeamCity
10 2 (0.075%) HP UFT
10 2 (0.075%) Hudson
10 2 (0.075%) IntelliJ
10 2 (0.075%) JMeter
10 2 (0.075%) LoadRunner
10 2 (0.075%) MSTest
10 2 (0.075%) Selenium
10 2 (0.075%) Team Foundation Server
General
1 822 (30.76%) Social Skills
2 323 (12.09%) Finance
3 205 (7.67%) Analytical Skills
4 173 (6.47%) Telecoms
5 139 (5.20%) Organisational Skills
6 131 (4.90%) Manufacturing
7 93 (3.48%) Law
8 57 (2.13%) Documentation Skills
9 56 (2.10%) Public Sector
10 55 (2.06%) Retail
11 52 (1.95%) Banking
11 52 (1.95%) Inclusion and Diversity
12 51 (1.91%) Marketing
13 49 (1.83%) Electronics
14 47 (1.76%) Legal
15 40 (1.50%) Automotive
16 33 (1.24%) Pharmaceutical
17 25 (0.94%) Military
18 22 (0.82%) Games
18 22 (0.82%) Presentation Skills
Libraries, Frameworks & Software Standards
1 58 (2.17%) .NET
2 50 (1.87%) REST
3 47 (1.76%) Web Services
4 42 (1.57%) SOAP
5 36 (1.35%) CSS
6 32 (1.20%) HTML
7 26 (0.97%) XML
8 13 (0.49%) Ajax
8 13 (0.49%) AngularJS
8 13 (0.49%) JDBC
8 13 (0.49%) JSON
8 13 (0.49%) ODBC
8 13 (0.49%) XHTML
9 11 (0.41%) Kafka
10 9 (0.34%) .NET Framework
10 9 (0.34%) LAPP Stack
10 9 (0.34%) LDAP
11 8 (0.30%) ADSI
11 8 (0.30%) ASP.NET
12 7 (0.26%) XSLT
Miscellaneous
1 227 (8.50%) Driving Licence
2 85 (3.18%) Self-Motivation
3 60 (2.25%) Replication
4 59 (2.21%) Onboarding
5 56 (2.10%) Data Centre
6 52 (1.95%) Management Information System
7 47 (1.76%) Clustering
8 45 (1.68%) Video Conferencing
9 34 (1.27%) Fat Client
9 34 (1.27%) Public Cloud
9 34 (1.27%) Thin Client
10 33 (1.24%) Smartphone
11 32 (1.20%) EPoS
12 31 (1.16%) CCTV
12 31 (1.16%) Enterprise Storage
13 29 (1.09%) Enterprise Software
14 21 (0.79%) iPhone
15 20 (0.75%) Client/Server
15 20 (0.75%) iPad
16 17 (0.64%) Foreign Exchange (FX)
Operating Systems
1 1,409 (52.73%) Windows
2 625 (23.39%) Windows Server
3 414 (15.49%) Windows 10
4 292 (10.93%) Linux
5 149 (5.58%) Mac OS
6 131 (4.90%) Windows Server 2012
7 94 (3.52%) Windows Server 2016
8 86 (3.22%) Windows 7
9 81 (3.03%) Windows Server 2019
10 77 (2.88%) Android
11 71 (2.66%) Apple iOS
12 43 (1.61%) Windows Server 2008
13 42 (1.57%) Unix
14 35 (1.31%) AIX
15 27 (1.01%) Mac OS X
16 24 (0.90%) CentOS
17 21 (0.79%) Windows 8
18 18 (0.67%) Ubuntu
19 11 (0.41%) VMS
20 9 (0.34%) Debian
Processes & Methodologies
1 566 (21.18%) Customer Service
2 535 (20.02%) Problem-Solving
3 408 (15.27%) ITIL
4 190 (7.11%) Infrastructure Engineering
5 112 (4.19%) Cybersecurity
6 111 (4.15%) Incident Management
6 111 (4.15%) Mentoring
7 105 (3.93%) Service Delivery
8 101 (3.78%) Continuous Improvement
9 100 (3.74%) Customer Experience
9 100 (3.74%) Service Management
10 90 (3.37%) Agile
11 84 (3.14%) Computer Science
12 82 (3.07%) Customer Requirements
12 82 (3.07%) Time Management
13 70 (2.62%) Asset Management
14 66 (2.47%) Change Management
14 66 (2.47%) Migration
15 64 (2.40%) ITSM
15 64 (2.40%) Project Delivery
Programming Languages
1 314 (11.75%) SQL
2 186 (6.96%) PowerShell
3 75 (2.81%) C#
4 74 (2.77%) Python
5 72 (2.69%) Java
6 39 (1.46%) VB
7 38 (1.42%) Bash
8 35 (1.31%) JavaScript
9 32 (1.20%) C++
10 28 (1.05%) C
11 18 (0.67%) T-SQL
12 17 (0.64%) Groovy
13 16 (0.60%) PL/SQL
14 14 (0.52%) Perl
15 10 (0.37%) ActionScript
15 10 (0.37%) Shell Script
16 9 (0.34%) PHP
17 7 (0.26%) XPath
18 5 (0.19%) VBA
19 4 (0.15%) VBScript
Qualifications
1 347 (12.99%) Degree
2 186 (6.96%) Microsoft Certification
3 177 (6.62%) Security Cleared
4 100 (3.74%) Cisco Certification
5 96 (3.59%) CCNA
6 86 (3.22%) SC Cleared
7 73 (2.73%) DBS Check
8 67 (2.51%) Computer Science Degree
9 53 (1.98%) Azure Certification
10 52 (1.95%) A+ Certification
11 49 (1.83%) ITIL Certification
12 48 (1.80%) MCP
13 46 (1.72%) DV Cleared
14 42 (1.57%) Network+ Certification
15 36 (1.35%) MCSE
16 34 (1.27%) HNC
16 34 (1.27%) ITIL Foundation Certificate
17 29 (1.09%) Master's Degree
18 22 (0.82%) MBA
19 21 (0.79%) MCITP
Quality Assurance & Compliance
1 217 (8.12%) SLA
2 58 (2.17%) GDPR
3 20 (0.75%) Cyber Essentials
3 20 (0.75%) PCI DSS
4 15 (0.56%) ISO/IEC 27001
5 7 (0.26%) QA
6 5 (0.19%) Accessibility
7 3 (0.11%) ISO 9001
8 2 (0.075%) ISO 14001
8 2 (0.075%) NIST
9 1 (0.037%) Cyber Essentials PLUS
9 1 (0.037%) GxP
System Software
1 1,034 (38.70%) Active Directory
2 331 (12.39%) VMware Infrastructure
3 312 (11.68%) Hyper-V
4 92 (3.44%) VMware ESXi
5 46 (1.72%) vSphere
6 33 (1.24%) XenApp
7 30 (1.12%) Virtual Desktop
8 23 (0.86%) Virtual Machines
9 22 (0.82%) KVM
10 21 (0.79%) Firmware
11 20 (0.75%) XenDesktop
12 17 (0.64%) Terminal Services
13 13 (0.49%) Docker
14 9 (0.34%) OpenSSH
15 8 (0.30%) NFS
15 8 (0.30%) VMware Workstation
16 6 (0.22%) Virtual Servers
16 6 (0.22%) VMware NSX
17 4 (0.15%) Citrix Hypervisor
18 3 (0.11%) GPFS
Systems Management
1 307 (11.49%) Microsoft Intune
2 158 (5.91%) SCCM
3 35 (1.31%) vCenter Server
4 31 (1.16%) Jamf Pro
5 27 (1.01%) Terraform
6 22 (0.82%) Ansible
7 19 (0.71%) Backup Exec
8 18 (0.67%) Progress Chef
9 16 (0.60%) NetBackup
10 15 (0.56%) Cisco CUCM
11 13 (0.49%) ServiceCenter
11 13 (0.49%) WMI
12 11 (0.41%) Autotask
13 10 (0.37%) Failover Clustering
13 10 (0.37%) Grafana
13 10 (0.37%) SCOM
14 9 (0.34%) IBM BigFix
14 9 (0.34%) Kubernetes
14 9 (0.34%) PowerCLI
15 8 (0.30%) Microsoft Data Protection Manager
Vendors
1 1,214 (45.43%) Microsoft
2 466 (17.44%) VMware
3 229 (8.57%) Cisco
4 191 (7.15%) Citrix
5 142 (5.31%) Apple
6 125 (4.68%) Veeam
7 107 (4.00%) HP
8 83 (3.11%) Dell
9 78 (2.92%) Oracle
10 74 (2.77%) Google
11 68 (2.54%) Sophos
12 54 (2.02%) Meraki
13 49 (1.83%) IBM
14 40 (1.50%) ServiceNow
15 38 (1.42%) SAP
16 36 (1.35%) ConnectWise
17 34 (1.27%) Palo Alto
18 33 (1.24%) Draytek
19 32 (1.20%) Fortinet
20 28 (1.05%) SolarWinds