Ticket Management Contracts

Ticket Management
UK

The following table provides summary statistics for contract job vacancies with a requirement for Ticket Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Ticket Management over the 6 months to 18 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 516 579 727
Rank change year-on-year +63 +148 -42
Contract jobs citing Ticket Management 55 108 117
As % of all contract jobs advertised in the UK 0.13% 0.19% 0.13%
As % of the Processes & Methodologies category 0.15% 0.21% 0.15%
Number of daily rates quoted 42 84 72
10th Percentile £163 £159 £153
25th Percentile £183 £160 £213
Median daily rate (50th Percentile) £213 £250 £400
Median % change year-on-year -15.00% -37.50% -11.11%
75th Percentile £299 £278 £488
90th Percentile £449 £468 £648
UK excluding London median daily rate £200 £250 £225
% change year-on-year -20.00% +11.11% -50.00%
Number of hourly rates quoted 8 8 5
10th Percentile £13.00 £17.37 £12.32
25th Percentile £13.14 £17.72 £15.04
Median hourly rate £13.18 £20.32 £16.50
Median % change year-on-year -35.14% +23.15% -
75th Percentile £14.55 £24.06 £16.75
90th Percentile £14.70 £26.11 £18.70
UK excluding London median hourly rate £13.18 £20.00 £16.18
% change year-on-year -34.10% +23.61% -

All Process and Methodology Skills
UK

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,673 51,121 79,325
As % of all contract IT jobs advertised in the UK 86.13% 89.77% 90.61%
Number of daily rates quoted 23,631 35,432 55,673
10th Percentile £300 £325 £344
25th Percentile £413 £438 £430
Median daily rate (50th Percentile) £525 £550 £530
Median % change year-on-year -4.55% +3.77% +7.07%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £480
% change year-on-year - +4.17% +9.09%
Number of hourly rates quoted 2,440 1,683 1,892
10th Percentile £12.75 £10.63 £12.50
25th Percentile £15.99 £16.01 £15.50
Median hourly rate £36.05 £36.00 £25.68
Median % change year-on-year +0.13% +40.19% +7.00%
75th Percentile £60.00 £65.00 £49.54
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £37.50 £35.00 £20.00
% change year-on-year +7.14% +75.00% -4.99%

Ticket Management
Job Vacancy Trend

Job postings citing Ticket Management as a proportion of all IT jobs advertised.

Job vacancy trend for Ticket Management in the UK

Ticket Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Ticket Management.

Daily rate trend for Ticket Management in the UK

Ticket Management
Daily Rate Histogram

Daily rate distribution for jobs citing Ticket Management over the 6 months to 18 May 2024.

Daily rate histogram for Ticket Management in the UK

Ticket Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Ticket Management.

Hourly rate trend for Ticket Management in the UK

Ticket Management
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Ticket Management within the UK over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +72 54 £215 -14.00% 41
UK excluding London +20 32 £200 -20.00% 34
London +84 22 £215 -9.47% 7
Midlands +34 16 £205 +9.33% 8
West Midlands +32 13 £200 - 3
Work from Home +108 11 £305 -12.86% 76
South East +24 6 £310 +12.73% 5
East of England -8 6 £183 -27.00% 10
East Midlands +16 3 £210 +12.00% 5
North of England +21 2 £200 -20.00% 3
Yorkshire +10 2 £200 -20.00%
Scotland +32 1 £175 +9.38%
South West +6 1 £143 +9.62% 6

Ticket Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.45%) Adobe Experience Manager
1 3 (5.45%) Confluence
2 1 (1.82%) Microsoft Exchange
2 1 (1.82%) SharePoint
Applications
1 13 (23.64%) Microsoft Office
2 3 (5.45%) Microsoft Excel
3 2 (3.64%) Microsoft PowerPoint
3 2 (3.64%) MS Visio
Business Applications
1 3 (5.45%) SAP Hybris
Cloud Services
1 16 (29.09%) Microsoft 365
2 4 (7.27%) Slack
3 3 (5.45%) SAP Commerce Cloud
3 3 (5.45%) WhatsApp
4 2 (3.64%) Adobe Analytics
4 2 (3.64%) Cloud Computing
5 1 (1.82%) Entra ID
5 1 (1.82%) GitHub
5 1 (1.82%) Google Workspace
Communications & Networking
1 4 (7.27%) Ethernet
1 4 (7.27%) SAN
1 4 (7.27%) TCP/IP
2 2 (3.64%) Remote Desktop
3 1 (1.82%) Cisco ASA
3 1 (1.82%) Firewall
3 1 (1.82%) LAN
3 1 (1.82%) VPN
3 1 (1.82%) WAN
3 1 (1.82%) WebEx
3 1 (1.82%) Wireless
Development Applications
1 11 (20.00%) JIRA
General
1 27 (49.09%) Social Skills
2 8 (14.55%) Legal
3 4 (7.27%) Analytical Skills
4 3 (5.45%) Finance
4 3 (5.45%) Retail
5 2 (3.64%) Inclusion and Diversity
5 2 (3.64%) Influencing Skills
5 2 (3.64%) Manufacturing
5 2 (3.64%) Marketing
5 2 (3.64%) Public Sector
6 1 (1.82%) Arabic Language
6 1 (1.82%) Banking
6 1 (1.82%) Documentation Skills
6 1 (1.82%) French Language
6 1 (1.82%) German Language
6 1 (1.82%) Law
6 1 (1.82%) Organisational Skills
6 1 (1.82%) Spanish Language
Job Titles
1 15 (27.27%) Analyst
2 12 (21.82%) Support Engineer
3 10 (18.18%) Service Analyst
3 10 (18.18%) Service Desk Analyst
4 7 (12.73%) Legal Analyst
5 5 (9.09%) 2nd Line Engineer
5 5 (9.09%) 2nd Line Support
5 5 (9.09%) 2nd Line Support Engineer
6 4 (7.27%) Active Directory Engineer
6 4 (7.27%) Active Directory Support
6 4 (7.27%) Active Directory Support Engineer
6 4 (7.27%) Business Analyst
6 4 (7.27%) Product Manager
6 4 (7.27%) Windows Engineer
6 4 (7.27%) Windows Support Engineer
7 3 (5.45%) Desktop Engineer
7 3 (5.45%) Desktop Support
7 3 (5.45%) Desktop Support Engineer
7 3 (5.45%) Printer Engineer
7 3 (5.45%) Service Desk Engineer
Libraries, Frameworks & Software Standards
1 3 (5.45%) HTML
1 3 (5.45%) JSON
1 3 (5.45%) XML
Miscellaneous
1 5 (9.09%) Management Information System
2 2 (3.64%) Data Centre
2 2 (3.64%) Distributed Systems
2 2 (3.64%) Enterprise Storage
2 2 (3.64%) Product Ownership
2 2 (3.64%) Video Conferencing
3 1 (1.82%) Self-Motivation
3 1 (1.82%) Social Media
Operating Systems
1 23 (41.82%) Windows
2 13 (23.64%) Windows 10
3 5 (9.09%) Apple iOS
3 5 (9.09%) Windows Server
4 4 (7.27%) Android
4 4 (7.27%) Windows Server 2012
5 3 (5.45%) Mac OS
6 2 (3.64%) Linux
6 2 (3.64%) Mac OS X
6 2 (3.64%) Unix
Processes & Methodologies
1 20 (36.36%) Customer Service
2 8 (14.55%) Incident Management
2 8 (14.55%) Roadmaps
2 8 (14.55%) Service Management
3 7 (12.73%) Agile
3 7 (12.73%) Customer Experience
3 7 (12.73%) ITSM
3 7 (12.73%) Multi-Factor Authentication
3 7 (12.73%) Problem-Solving
4 6 (10.91%) Continuous Improvement
4 6 (10.91%) ITIL
4 6 (10.91%) Service Delivery
4 6 (10.91%) Service Design
4 6 (10.91%) Stakeholder Management
4 6 (10.91%) User Experience
5 5 (9.09%) Case Management
5 5 (9.09%) Change Management
6 4 (7.27%) Product Management
7 3 (5.45%) Mobile Device Management
7 3 (5.45%) User Stories
Programming Languages
1 3 (5.45%) JavaScript
Qualifications
1 7 (12.73%) Security Cleared
2 3 (5.45%) A+ Certification
2 3 (5.45%) Degree
2 3 (5.45%) SC Cleared
3 2 (3.64%) MCP
3 2 (3.64%) Microsoft Certification
3 2 (3.64%) Server+ Certification
4 1 (1.82%) BPSS Clearance
4 1 (1.82%) CCNA
4 1 (1.82%) CCNP
4 1 (1.82%) Cisco Certification
4 1 (1.82%) DV Cleared
Quality Assurance & Compliance
1 13 (23.64%) SLA
2 2 (3.64%) PMO
System Software
1 16 (29.09%) Active Directory
2 2 (3.64%) VMware Infrastructure
2 2 (3.64%) vSphere
Systems Management
1 4 (7.27%) Autotask
2 1 (1.82%) Microsoft Intune
Vendors
1 14 (25.45%) Microsoft
2 5 (9.09%) Cisco
3 4 (7.27%) Remedy
3 4 (7.27%) VMware
4 3 (5.45%) Adobe
4 3 (5.45%) Google
4 3 (5.45%) Okta
4 3 (5.45%) SAP
5 2 (3.64%) Apple
5 2 (3.64%) Atlassian
5 2 (3.64%) NetApp
6 1 (1.82%) Avaya
6 1 (1.82%) Citrix
6 1 (1.82%) Dell
6 1 (1.82%) HP
6 1 (1.82%) Ivanti
6 1 (1.82%) ServiceNow
6 1 (1.82%) Sun