2nd Line Support Engineer Contracts

Second Line Support Engineer
UK

The median Second Line Support Engineer daily rate in the UK is £200 according to job vacancies posted during the 6 months to 15 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
15 May 2024		 Same period 2023 Same period 2022
Rank 463 511 580
Rank change year-on-year +48 +69 +42
Contract jobs requiring a 2nd Line Support Engineer 111 190 282
As % of all contract jobs advertised in the UK 0.26% 0.33% 0.32%
As % of the Job Titles category 0.28% 0.35% 0.34%
Number of daily rates quoted 84 138 199
10th Percentile £141 £160 £131
25th Percentile £174 £185 £163
Median daily rate (50th Percentile) £200 £211 £195
Median % change year-on-year -5.33% +8.33% +11.43%
75th Percentile £228 £275 £250
90th Percentile £288 £350 £300
UK excluding London median daily rate £200 £211 £188
% change year-on-year -5.33% +12.67% +19.05%
Number of hourly rates quoted 5 7 29
10th Percentile - - £14.26
25th Percentile £17.72 £20.00 £15.63
Median hourly rate £18.93 £23.50 £17.50
Median % change year-on-year -19.45% +34.29% +9.38%
75th Percentile £23.09 £25.13 £21.00
90th Percentile £23.49 £28.00 £23.91
UK excluding London median hourly rate £17.72 £20.00 £17.50
% change year-on-year -11.40% +14.29% +12.90%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,476 54,050 83,442
% of contract IT jobs with a recognized job title 92.77% 94.65% 95.41%
Number of daily rates quoted 25,679 37,739 58,629
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.35%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,653 1,507 2,053
10th Percentile £12.83 £14.25 £12.50
25th Percentile £16.30 £19.45 £15.88
Median hourly rate £36.50 £45.00 £24.00
Median % change year-on-year -18.89% +87.50% +6.67%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £73.70 £76.10 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 2nd Line Support Engineer.

Daily rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing 2nd Line Support Engineer over the 6 months to 15 May 2024.

Daily rate histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 2nd Line Support Engineer.

Hourly rate trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 15 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +23 106 £200 -5.88% 71
UK excluding London +12 82 £200 -5.33% 62
London +68 29 £200 -11.11% 12
Midlands +33 23 £200 -33.11% 11
North of England +27 17 £195 - 9
West Midlands +24 15 £200 +14.29% 9
South East -19 15 £188 -11.76% 21
South West +15 14 £190 -9.52% 10
Work from Home +72 9 £255 +22.10% 26
Yorkshire +26 8 £193 +1.32% 4
East Midlands +11 8 £205 -41.43% 2
East of England +7 8 £225 +12.50% 9
North West +19 7 £220 +9.73% 5
Scotland +45 2 £200 -11.11% 1
North East +12 2 £195 -
Northern Ireland - 2 £145 -
Wales - 1 £135 - 2

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 15 May 2024, 2nd Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support Engineer in the job title.

1 78 (70.27%) Windows
2 61 (54.95%) Active Directory
3 59 (53.15%) Microsoft 365
4 57 (51.35%) Microsoft
5 47 (42.34%) Social Skills
6 36 (32.43%) Windows 10
7 33 (29.73%) SCCM
8 32 (28.83%) Microsoft Office
9 31 (27.93%) Customer Service
10 23 (20.72%) Azure
11 21 (18.92%) Problem-Solving
11 21 (18.92%) ITIL
12 19 (17.12%) Degree
13 18 (16.22%) Microsoft Intune
14 17 (15.32%) Security Cleared
14 17 (15.32%) Microsoft Exchange
15 16 (14.41%) WAN
15 16 (14.41%) Windows Server
16 14 (12.61%) VPN
17 13 (11.71%) DNS
18 12 (10.81%) SLA
18 12 (10.81%) Apple
18 12 (10.81%) VMware
18 12 (10.81%) Firewall
18 12 (10.81%) Asset Management
18 12 (10.81%) Mac OS
18 12 (10.81%) Mobile Device Management
19 11 (9.91%) Analytical Skills
19 11 (9.91%) TCP/IP
20 10 (9.01%) Cisco

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (15.32%) Microsoft Exchange
2 6 (5.41%) SharePoint
3 1 (0.90%) Exchange Server 2007
3 1 (0.90%) Exchange Server 2013
Applications
1 32 (28.83%) Microsoft Office
2 4 (3.60%) Microsoft Excel
3 3 (2.70%) Microsoft PowerPoint
Cloud Services
1 59 (53.15%) Microsoft 365
2 23 (20.72%) Azure
3 4 (3.60%) OneDrive
3 4 (3.60%) WhatsApp
4 3 (2.70%) Asana
4 3 (2.70%) Entra ID
4 3 (2.70%) Slack
5 2 (1.80%) Google Workspace
6 1 (0.90%) AWS
6 1 (0.90%) Dynamics 365
Communications & Networking
1 16 (14.41%) WAN
2 14 (12.61%) VPN
3 13 (11.71%) DNS
4 12 (10.81%) Firewall
5 11 (9.91%) TCP/IP
6 9 (8.11%) LAN
6 9 (8.11%) VLAN
6 9 (8.11%) VoIP
6 9 (8.11%) Wi-Fi
7 8 (7.21%) SD-WAN
8 5 (4.50%) BGP
8 5 (4.50%) IPsec
8 5 (4.50%) MPLS
9 4 (3.60%) Internet
10 3 (2.70%) DHCP
10 3 (2.70%) Ethernet
10 3 (2.70%) FTP
10 3 (2.70%) Junos
10 3 (2.70%) Wireless
11 2 (1.80%) Intranet
Development Applications
1 7 (6.31%) JIRA
2 1 (0.90%) Hudson
General
1 47 (42.34%) Social Skills
2 11 (9.91%) Analytical Skills
3 9 (8.11%) Documentation Skills
3 9 (8.11%) Finance
3 9 (8.11%) Public Sector
4 8 (7.21%) Manufacturing
5 7 (6.31%) Marketing
6 6 (5.41%) Legal
6 6 (5.41%) Telecoms
7 5 (4.50%) Organisational Skills
7 5 (4.50%) Pharmaceutical
8 3 (2.70%) Electronics
8 3 (2.70%) Multimedia
9 2 (1.80%) Automotive
9 2 (1.80%) Banking
9 2 (1.80%) Law
9 2 (1.80%) Presentation Skills
10 1 (0.90%) Advertising
10 1 (0.90%) Aerospace
10 1 (0.90%) Financial Institution
Libraries, Frameworks & Software Standards
1 3 (2.70%) Middleware
2 1 (0.90%) CSS
2 1 (0.90%) Rendezvous
2 1 (0.90%) TIBCO EMS
2 1 (0.90%) XML
Miscellaneous
1 10 (9.01%) Driving Licence
2 8 (7.21%) Clustering
3 7 (6.31%) iPad
4 5 (4.50%) Onboarding
4 5 (4.50%) PKI
4 5 (4.50%) Smartphone
5 4 (3.60%) Management Information System
5 4 (3.60%) Self-Motivation
5 4 (3.60%) Video Conferencing
6 3 (2.70%) NHS
7 2 (1.80%) Enterprise Software
8 1 (0.90%) Blackberry
8 1 (0.90%) BYOD
8 1 (0.90%) Foreign Exchange (FX)
8 1 (0.90%) Social Media
8 1 (0.90%) Virtual Team
Operating Systems
1 78 (70.27%) Windows
2 36 (32.43%) Windows 10
3 16 (14.41%) Windows Server
4 12 (10.81%) Mac OS
5 10 (9.01%) Windows Server 2012
6 8 (7.21%) Windows Server 2019
7 6 (5.41%) Apple iOS
8 5 (4.50%) Linux
9 3 (2.70%) Windows 7
10 2 (1.80%) Android
11 1 (0.90%) Mac OS X
11 1 (0.90%) Unix
11 1 (0.90%) Windows Server 2008
11 1 (0.90%) Windows Server 2016
Processes & Methodologies
1 31 (27.93%) Customer Service
2 21 (18.92%) ITIL
2 21 (18.92%) Problem-Solving
3 12 (10.81%) Asset Management
3 12 (10.81%) Mobile Device Management
4 10 (9.01%) Service Management
5 8 (7.21%) Decision-Making
5 8 (7.21%) Proactive Monitoring
6 7 (6.31%) Service Delivery
7 6 (5.41%) PRINCE2
7 6 (5.41%) Quality Management
8 5 (4.50%) Customer Experience
8 5 (4.50%) Cybersecurity
8 5 (4.50%) Migration
8 5 (4.50%) Network Monitoring
8 5 (4.50%) Security Monitoring
8 5 (4.50%) Software Deployment
8 5 (4.50%) Ticket Management
9 4 (3.60%) Inventory Management
9 4 (3.60%) Patch Management
Programming Languages
1 10 (9.01%) PowerShell
2 4 (3.60%) JavaScript
3 3 (2.70%) Python
Qualifications
1 19 (17.12%) Degree
2 17 (15.32%) Security Cleared
3 9 (8.11%) SC Cleared
4 7 (6.31%) Microsoft Certification
5 5 (4.50%) CCNA
5 5 (4.50%) Cisco Certification
5 5 (4.50%) MCSA
5 5 (4.50%) MCSE
6 4 (3.60%) ITIL Certification
7 3 (2.70%) A+ Certification
7 3 (2.70%) MCP
8 2 (1.80%) DBS Check
Quality Assurance & Compliance
1 12 (10.81%) SLA
2 5 (4.50%) ISO 9000
System Software
1 61 (54.95%) Active Directory
2 10 (9.01%) VMware Infrastructure
3 9 (8.11%) Hyper-V
4 1 (0.90%) VMware ESXi
4 1 (0.90%) vSphere
Systems Management
1 33 (29.73%) SCCM
2 18 (16.22%) Microsoft Intune
3 9 (8.11%) Autotask
3 9 (8.11%) Jamf Pro
4 8 (7.21%) Failover Clustering
5 4 (3.60%) Systems Management Server (SMS)
6 2 (1.80%) WSUS
7 1 (0.90%) AirWatch
7 1 (0.90%) Nessus
7 1 (0.90%) PaperCut
7 1 (0.90%) Single Sign-On
Vendors
1 57 (51.35%) Microsoft
2 12 (10.81%) Apple
2 12 (10.81%) VMware
3 10 (9.01%) Cisco
4 7 (6.31%) ServiceNow
5 6 (5.41%) Datto
6 5 (4.50%) Juniper
7 4 (3.60%) Fujitsu
7 4 (3.60%) Remedy
8 3 (2.70%) Citrix
8 3 (2.70%) Palo Alto
8 3 (2.70%) SAP
8 3 (2.70%) Zscaler
9 2 (1.80%) Google
9 2 (1.80%) Veeam
10 1 (0.90%) Avaya
10 1 (0.90%) HP
10 1 (0.90%) IBM
10 1 (0.90%) NetApp
10 1 (0.90%) Qualys
74 2nd Line Support Engineer jobs Nationwide