Ticket Management Contracts in the Midlands

Ticket Management
England > Midlands

The following table provides summary statistics for contract job vacancies advertised in the Midlands with a requirement for Ticket Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Ticket Management over the 6 months to 2 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 116 152 203
Rank change year-on-year +36 +51 -46
Contract jobs citing Ticket Management 17 6 6
As % of all contract jobs advertised in the Midlands 0.61% 0.18% 0.12%
As % of the Processes & Methodologies category 0.75% 0.21% 0.14%
Number of daily rates quoted 8 2 2
10th Percentile £153 £194 £151
25th Percentile £191 £214 £153
Median daily rate (50th Percentile) £205 £256 £155
Median % change year-on-year -20.00% +65.32% -65.56%
75th Percentile £241 £302 £158
90th Percentile £373 £323 £159
England median daily rate £215 £275 £400
% change year-on-year -21.82% -31.25% -3.03%
Number of hourly rates quoted 7 3 4
10th Percentile £13.11 £16.78 £12.23
25th Percentile - £17.13 £14.81
Median hourly rate £13.18 £17.72 £16.50
Median % change year-on-year -25.62% +7.39% +26.92%
75th Percentile £14.60 - £17.06
90th Percentile £14.70 - £17.63
England median hourly rate £13.18 £20.64 £16.50
% change year-on-year -36.14% +25.09% +26.92%

All Process and Methodology Skills
Midlands

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the Midlands with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 2,273 2,867 4,434
As % of all contract IT jobs advertised in the Midlands 81.41% 87.68% 87.96%
Number of daily rates quoted 1,528 2,015 3,259
10th Percentile £231 £263 £250
25th Percentile £358 £370 £375
Median daily rate (50th Percentile) £475 £500 £475
Median % change year-on-year -5.00% +5.26% +11.76%
75th Percentile £600 £600 £575
90th Percentile £688 £694 £671
England median daily rate £525 £550 £545
% change year-on-year -4.55% +0.92% +9.00%
Number of hourly rates quoted 173 97 135
10th Percentile £11.07 £12.30 £10.68
25th Percentile £14.00 £14.50 £13.94
Median hourly rate £19.00 £22.50 £18.00
Median % change year-on-year -15.56% +25.00% +20.00%
75th Percentile £35.00 £46.25 £24.25
90th Percentile £55.00 £60.50 £35.00
England median hourly rate £37.50 £37.15 £25.00
% change year-on-year +0.94% +48.60% +11.11%

Ticket Management
Job Vacancy Trend in the Midlands

Job postings citing Ticket Management as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Ticket Management in the Midlands

Ticket Management
Contractor Daily Rate Trend in the Midlands

3-month moving average daily rate quoted in jobs citing Ticket Management in the Midlands.

Daily rate trend for Ticket Management in the Midlands

Ticket Management
Daily Rate Histogram in the Midlands

Daily rate distribution for jobs citing Ticket Management in the Midlands over the 6 months to 2 June 2024.

Daily rate histogram for Ticket Management in the Midlands

Ticket Management
Contractor Hourly Rate Trend in the Midlands

3-month moving average hourly rates quoted in jobs citing Ticket Management in the Midlands.

Hourly rate trend for Ticket Management in the Midlands

Ticket Management
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Ticket Management within the Midlands region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +23 13 £200 -38.46% 5
East Midlands +13 4 £210 +12.00% 5
Ticket Management
England

Ticket Management
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.88%) SharePoint
Applications
1 1 (5.88%) Microsoft Excel
Cloud Services
1 4 (23.53%) Microsoft 365
Communications & Networking
1 3 (17.65%) Ethernet
1 3 (17.65%) TCP/IP
2 1 (5.88%) Bluetooth
2 1 (5.88%) Remote Desktop
2 1 (5.88%) Wi-Fi
Development Applications
1 3 (17.65%) JIRA
General
1 8 (47.06%) Social Skills
2 3 (17.65%) Finance
2 3 (17.65%) Inclusion and Diversity
3 1 (5.88%) Analytical Skills
Job Titles
1 4 (23.53%) 2nd Line Support
1 4 (23.53%) Analyst
2 3 (17.65%) 2nd Line Engineer
2 3 (17.65%) 2nd Line Support Engineer
2 3 (17.65%) Active Directory Engineer
2 3 (17.65%) Active Directory Support
2 3 (17.65%) Active Directory Support Engineer
2 3 (17.65%) IT Analyst
2 3 (17.65%) Printer Engineer
2 3 (17.65%) Printer Support
2 3 (17.65%) Service Analyst
2 3 (17.65%) Service Desk Analyst
2 3 (17.65%) Support Engineer
2 3 (17.65%) Windows Engineer
2 3 (17.65%) Windows Support Engineer
3 1 (5.88%) 2nd Line Support Analyst
3 1 (5.88%) Architect
3 1 (5.88%) Lead
3 1 (5.88%) Service Architect
3 1 (5.88%) Support Analyst
Miscellaneous
1 1 (5.88%) Chip and PIN
1 1 (5.88%) Product Ownership
Operating Systems
1 4 (23.53%) Windows
1 4 (23.53%) Windows 10
2 3 (17.65%) Windows Server
2 3 (17.65%) Windows Server 2012
3 1 (5.88%) Android
3 1 (5.88%) Apple iOS
Processes & Methodologies
1 12 (70.59%) Customer Service
2 2 (11.76%) Customer Experience
2 2 (11.76%) ITIL
3 1 (5.88%) Change Advisory Board
3 1 (5.88%) Customer Journey Map
3 1 (5.88%) Data Protection
3 1 (5.88%) Decision-Making
3 1 (5.88%) ITSM
3 1 (5.88%) Journey Map
3 1 (5.88%) Risk Register
3 1 (5.88%) Service Delivery
3 1 (5.88%) Service Design
3 1 (5.88%) Service Management
3 1 (5.88%) User Experience
3 1 (5.88%) UX Design
Programming Languages
1 1 (5.88%) SQL
Qualifications
1 1 (5.88%) Degree
Quality Assurance & Compliance
1 8 (47.06%) SLA
System Software
1 4 (23.53%) Active Directory
Systems Management
1 3 (17.65%) Autotask
Vendors
1 3 (17.65%) Cisco
1 3 (17.65%) Remedy
2 1 (5.88%) Microsoft
2 1 (5.88%) ServiceNow