Ticket Management Contracts in England

Ticket Management
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Ticket Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Ticket Management over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 495 547 688
Rank change year-on-year +52 +141 -64
Contract jobs citing Ticket Management 56 90 89
As % of all contract jobs advertised in England 0.15% 0.19% 0.13%
As % of the Processes & Methodologies category 0.18% 0.21% 0.14%
Number of daily rates quoted 39 68 49
10th Percentile £163 £154 £152
25th Percentile £190 £207 £213
Median daily rate (50th Percentile) £215 £275 £400
Median % change year-on-year -21.82% -31.25% -3.03%
75th Percentile £298 £375 £488
90th Percentile £440 £491 £604
UK median daily rate £213 £275 £400
% change year-on-year -22.73% -31.25% -4.48%
Number of hourly rates quoted 7 7 4
10th Percentile £13.11 £17.25 £12.23
25th Percentile - £17.72 £14.81
Median hourly rate £13.18 £20.64 £16.50
Median % change year-on-year -36.14% +25.09% +26.92%
75th Percentile £14.60 £24.38 £17.06
90th Percentile £14.70 £26.48 £17.63
UK median hourly rate £13.84 £20.64 £16.50
% change year-on-year -32.95% +25.09% +26.92%

All Process and Methodology Skills
England

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 31,623 42,710 64,053
As % of all contract IT jobs advertised in England 85.71% 89.97% 90.85%
Number of daily rates quoted 20,632 29,989 45,672
10th Percentile £300 £325 £338
25th Percentile £413 £445 £431
Median daily rate (50th Percentile) £525 £550 £545
Median % change year-on-year -4.55% +0.92% +9.00%
75th Percentile £650 £675 £650
90th Percentile £750 £768 £750
UK median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 2,323 1,520 1,714
10th Percentile £12.86 £10.63 £12.50
25th Percentile £16.00 £15.74 £15.25
Median hourly rate £37.50 £37.32 £25.00
Median % change year-on-year +0.48% +49.28% +11.11%
75th Percentile £61.30 £65.00 £49.48
90th Percentile £72.50 £75.05 £65.00
UK median hourly rate £36.50 £36.25 £25.68
% change year-on-year +0.69% +41.16% +9.74%

Ticket Management
Job Vacancy Trend in England

Job postings citing Ticket Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Ticket Management in England

Ticket Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Ticket Management in England.

Daily rate trend for Ticket Management in England

Ticket Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Ticket Management in England over the 6 months to 1 June 2024.

Daily rate histogram for Ticket Management in England

Ticket Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Ticket Management in England.

Hourly rate trend for Ticket Management in England

Ticket Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Ticket Management within the England region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +81 21 £215 -4.44% 4
Midlands +34 17 £205 -20.00% 10
West Midlands +22 13 £200 -38.46% 5
East of England -6 7 £183 -33.64% 7
South East +1 6 £305 +10.91% 4
East Midlands +15 4 £210 +12.00% 5
Yorkshire +12 2 £200 -20.00% 1
North of England +10 2 £200 -30.43% 6
South West +7 2 £184 - 3
Ticket Management
UK

Ticket Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.36%) Adobe Experience Manager
1 3 (5.36%) Confluence
2 2 (3.57%) SharePoint
3 1 (1.79%) Microsoft Exchange
Applications
1 11 (19.64%) Microsoft Office
2 5 (8.93%) Microsoft Excel
3 2 (3.57%) Microsoft PowerPoint
3 2 (3.57%) MS Visio
Business Applications
1 3 (5.36%) SAP Hybris
Cloud Services
1 15 (26.79%) Microsoft 365
2 4 (7.14%) WhatsApp
3 3 (5.36%) SAP Commerce Cloud
3 3 (5.36%) Slack
4 2 (3.57%) Adobe Analytics
4 2 (3.57%) Google Workspace
5 1 (1.79%) Cloud Computing
5 1 (1.79%) GitHub
5 1 (1.79%) OneDrive
Communications & Networking
1 4 (7.14%) Ethernet
1 4 (7.14%) SAN
1 4 (7.14%) TCP/IP
2 3 (5.36%) Remote Desktop
2 3 (5.36%) Wi-Fi
3 2 (3.57%) VPN
4 1 (1.79%) Bluetooth
4 1 (1.79%) Firewall
4 1 (1.79%) WebEx
Development Applications
1 11 (19.64%) JIRA
General
1 25 (44.64%) Social Skills
2 5 (8.93%) Analytical Skills
2 5 (8.93%) Legal
3 4 (7.14%) Finance
4 3 (5.36%) Inclusion and Diversity
4 3 (5.36%) Marketing
4 3 (5.36%) Retail
5 2 (3.57%) Influencing Skills
5 2 (3.57%) Manufacturing
5 2 (3.57%) Public Sector
6 1 (1.79%) Arabic Language
6 1 (1.79%) Banking
6 1 (1.79%) Documentation Skills
6 1 (1.79%) French Language
6 1 (1.79%) German Language
6 1 (1.79%) Organisational Skills
6 1 (1.79%) Spanish Language
Job Titles
1 15 (26.79%) Analyst
2 14 (25.00%) Support Engineer
3 10 (17.86%) Service Analyst
3 10 (17.86%) Service Desk Analyst
4 6 (10.71%) 2nd Line Support
5 5 (8.93%) 2nd Line Engineer
5 5 (8.93%) 2nd Line Support Engineer
5 5 (8.93%) Legal Analyst
6 4 (7.14%) Active Directory Engineer
6 4 (7.14%) Active Directory Support
6 4 (7.14%) Active Directory Support Engineer
6 4 (7.14%) Business Analyst
6 4 (7.14%) Desktop Engineer
6 4 (7.14%) Desktop Support
6 4 (7.14%) Desktop Support Engineer
6 4 (7.14%) Mac Engineer
6 4 (7.14%) Product Manager
6 4 (7.14%) Windows Engineer
6 4 (7.14%) Windows Support Engineer
7 3 (5.36%) Printer Engineer
Libraries, Frameworks & Software Standards
1 3 (5.36%) HTML
1 3 (5.36%) JSON
1 3 (5.36%) XML
Miscellaneous
1 3 (5.36%) Management Information System
2 2 (3.57%) Data Centre
2 2 (3.57%) Distributed Systems
2 2 (3.57%) Enterprise Storage
2 2 (3.57%) Product Ownership
2 2 (3.57%) Social Media
2 2 (3.57%) Video Conferencing
3 1 (1.79%) BYOD
3 1 (1.79%) Chip and PIN
3 1 (1.79%) Onboarding
3 1 (1.79%) Self-Motivation
3 1 (1.79%) Virtual Team
Operating Systems
1 23 (41.07%) Windows
2 11 (19.64%) Windows 10
3 7 (12.50%) Android
3 7 (12.50%) Apple iOS
4 4 (7.14%) Windows Server
4 4 (7.14%) Windows Server 2012
5 3 (5.36%) Mac OS
6 2 (3.57%) Linux
6 2 (3.57%) Unix
7 1 (1.79%) Mac OS X
Processes & Methodologies
1 21 (37.50%) Customer Service
2 8 (14.29%) Roadmaps
3 7 (12.50%) Agile
3 7 (12.50%) Customer Experience
3 7 (12.50%) Incident Management
3 7 (12.50%) Stakeholder Management
4 6 (10.71%) Continuous Improvement
4 6 (10.71%) ITSM
4 6 (10.71%) Multi-Factor Authentication
4 6 (10.71%) Problem-Solving
4 6 (10.71%) Service Delivery
4 6 (10.71%) Service Design
4 6 (10.71%) Service Management
4 6 (10.71%) User Experience
5 5 (8.93%) Case Management
5 5 (8.93%) Change Management
5 5 (8.93%) ITIL
6 4 (7.14%) Product Management
7 3 (5.36%) Content Management
7 3 (5.36%) E-Commerce
Programming Languages
1 3 (5.36%) JavaScript
2 1 (1.79%) SQL
Qualifications
1 6 (10.71%) Security Cleared
2 4 (7.14%) Degree
3 2 (3.57%) A+ Certification
3 2 (3.57%) MCP
3 2 (3.57%) Microsoft Certification
3 2 (3.57%) SC Cleared
3 2 (3.57%) Server+ Certification
4 1 (1.79%) DV Cleared
Quality Assurance & Compliance
1 12 (21.43%) SLA
2 2 (3.57%) PMO
System Software
1 14 (25.00%) Active Directory
2 1 (1.79%) VMware Infrastructure
2 1 (1.79%) vSphere
Systems Management
1 4 (7.14%) Autotask
2 1 (1.79%) Microsoft Intune
Vendors
1 13 (23.21%) Microsoft
2 4 (7.14%) Adobe
2 4 (7.14%) Cisco
2 4 (7.14%) Remedy
3 3 (5.36%) Google
3 3 (5.36%) SAP
3 3 (5.36%) VMware
4 2 (3.57%) Apple
4 2 (3.57%) NetApp
4 2 (3.57%) Okta
4 2 (3.57%) ServiceNow
5 1 (1.79%) Atlassian
5 1 (1.79%) Avaya
5 1 (1.79%) Citrix
5 1 (1.79%) Dell
5 1 (1.79%) HP
5 1 (1.79%) Ivanti
5 1 (1.79%) Sun