Problem Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Problem Management over the 6 months to 10 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 371 346 422
Rank change year-on-year -25 +76 -2
Permanent jobs citing Problem Management 731 1,014 1,348
As % of all permanent jobs advertised in the UK 0.74% 1.00% 0.86%
As % of the Processes & Methodologies category 0.86% 1.05% 0.90%
Number of salaries quoted 516 696 933
10th Percentile £31,250 £31,250 £28,000
25th Percentile £40,000 £37,882 £37,500
Median annual salary (50th Percentile) £52,500 £50,000 £50,000
Median % change year-on-year +5.00% - +7.53%
75th Percentile £67,500 £65,600 £65,000
90th Percentile £87,500 £77,500 £78,750
UK excluding London median annual salary £50,000 £43,823 £45,000
% change year-on-year +14.10% -2.62% +1.12%

All Process and Methodology Skills
UK

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,917 96,578 150,488
As % of all permanent jobs advertised in the UK 85.59% 95.61% 95.67%
Number of salaries quoted 59,883 56,844 82,330
10th Percentile £29,008 £34,000 £33,515
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,190 £60,000
Median % change year-on-year -10.12% +1.98% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Salary Trend

3-month moving average salary quoted in jobs citing Problem Management.

Salary trend for Problem Management in the UK

Problem Management
Salary Histogram

Salary distribution for jobs citing Problem Management over the 6 months to 10 May 2024.

Salary histogram for Problem Management in the UK

Problem Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Problem Management within the UK over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -17 654 £52,500 +5.00% 159
UK excluding London -46 500 £50,000 +14.10% 127
Work from Home +8 338 £55,000 +4.46% 63
London +7 204 £70,000 +21.74% 36
South East 0 141 £48,250 +12.21% 39
North of England +29 136 £52,000 +15.56% 29
Midlands -31 97 £50,000 +11.11% 23
West Midlands -20 66 £54,000 +14.89% 11
North West -33 65 £57,500 +21.05% 13
South West -25 49 £42,500 +15.60% 13
Yorkshire +77 46 £57,500 +31.21% 13
East Midlands -14 31 £48,500 +14.12% 12
East of England -18 26 £45,000 -8.16% 16
North East +14 25 £42,925 -18.24% 3
Scotland -67 23 £55,000 - 8
Wales +19 20 £51,500 +66.13%
Isle of Man - 6 £36,000 -
Northern Ireland - 3 - - 1

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (4.10%) Microsoft Exchange
2 26 (3.56%) SharePoint
3 23 (3.15%) SAS
4 6 (0.82%) Exchange Server 2000
4 6 (0.82%) JBoss
5 5 (0.68%) Confluence
6 3 (0.41%) IBM Notes
6 3 (0.41%) IIS
7 2 (0.27%) Apache
7 2 (0.27%) Apache Spark
7 2 (0.27%) WebSphere
8 1 (0.14%) Oracle Spatial
8 1 (0.14%) Tomcat
8 1 (0.14%) WebLogic
Applications
1 55 (7.52%) Microsoft Office
2 27 (3.69%) Microsoft Excel
3 9 (1.23%) Microsoft PowerPoint
4 4 (0.55%) MS Visio
5 1 (0.14%) Spreadsheet
Business Applications
1 19 (2.60%) NEC Housing
2 6 (0.82%) Aladdin
2 6 (0.82%) Dynamics CRM
2 6 (0.82%) thinkFolio
3 5 (0.68%) Remedy ITSM
3 5 (0.68%) Temenos T24
4 4 (0.55%) Dynamics NAV
5 3 (0.41%) Oracle ERP
6 2 (0.27%) Elite 3E
6 2 (0.27%) SAP EWM
7 1 (0.14%) Carpe Diem
7 1 (0.14%) Oracle EBS
Cloud Services
1 198 (27.09%) Azure
2 171 (23.39%) Microsoft 365
3 58 (7.93%) Power Platform
4 42 (5.75%) AWS
5 33 (4.51%) GCP
6 31 (4.24%) Entra ID
7 30 (4.10%) SaaS
8 27 (3.69%) Azure DevOps
8 27 (3.69%) Dynamics 365
8 27 (3.69%) PowerApps
9 26 (3.56%) Azure Logic Apps
10 25 (3.42%) IaaS
11 22 (3.01%) PaaS
12 17 (2.33%) Azure Monitor
12 17 (2.33%) OpenShift
13 16 (2.19%) Azure Data Factory
14 15 (2.05%) Azure Service Bus
14 15 (2.05%) Serverless
15 13 (1.78%) Azure Functions
15 13 (1.78%) Power Automate
Communications & Networking
1 58 (7.93%) Firewall
2 52 (7.11%) DNS
3 32 (4.38%) LAN
4 27 (3.69%) DHCP
5 24 (3.28%) VPN
5 24 (3.28%) Wireless
6 23 (3.15%) Remote Desktop
7 22 (3.01%) WAN
8 15 (2.05%) SAN
8 15 (2.05%) TCP/IP
9 14 (1.92%) Internet
10 11 (1.50%) Wi-Fi
11 6 (0.82%) VLAN
11 6 (0.82%) VoIP
11 6 (0.82%) Wireshark
12 5 (0.68%) Network Security
12 5 (0.68%) SD-WAN
13 4 (0.55%) 5G
13 4 (0.55%) Fibre Channel
13 4 (0.55%) WLAN
Database & Business Intelligence
1 36 (4.92%) SQL Server
2 31 (4.24%) Relational Database
3 25 (3.42%) MySQL
4 24 (3.28%) Oracle Database
5 23 (3.15%) Power BI
6 20 (2.74%) PostgreSQL
6 20 (2.74%) RDBMS
7 19 (2.60%) Oracle Database 12c
8 10 (1.37%) Azure SQL Database
9 7 (0.96%) Data Warehouse
10 6 (0.82%) Data Lake
11 2 (0.27%) Apache Cassandra
11 2 (0.27%) Big Data
11 2 (0.27%) Hadoop
11 2 (0.27%) Metadata
11 2 (0.27%) Qlik Sense
11 2 (0.27%) SQL Server Integration Services
11 2 (0.27%) Tableau
12 1 (0.14%) Oracle Reports
12 1 (0.14%) SQL Server Reporting Services
Development Applications
1 22 (3.01%) Jenkins
2 17 (2.33%) IBM UrbanCode
3 12 (1.64%) JIRA
4 4 (0.55%) Bitbucket
4 4 (0.55%) Postman
5 3 (0.41%) Git
6 2 (0.27%) Visual Studio
7 1 (0.14%) Mercurial
7 1 (0.14%) MSI
7 1 (0.14%) Snyk
General
1 303 (41.45%) Social Skills
2 240 (32.83%) Finance
3 117 (16.01%) Analytical Skills
4 48 (6.57%) Law
5 44 (6.02%) Banking
6 34 (4.65%) Public Sector
7 33 (4.51%) Legal
8 27 (3.69%) Presentation Skills
9 26 (3.56%) Local Government
10 25 (3.42%) Organisational Skills
11 23 (3.15%) Inclusion and Diversity
12 22 (3.01%) Back Office
13 19 (2.60%) Police
14 18 (2.46%) Telecoms
15 15 (2.05%) Retail
16 13 (1.78%) Documentation Skills
16 13 (1.78%) Financial Institution
17 12 (1.64%) Investment Banking
18 11 (1.50%) Manufacturing
19 10 (1.37%) Games
Job Titles
1 154 (21.07%) Analyst
2 104 (14.23%) Senior
3 81 (11.08%) Service Manager
4 63 (8.62%) IT Manager
5 57 (7.80%) Support Engineer
6 54 (7.39%) Support Analyst
7 51 (6.98%) IT Support
8 50 (6.84%) Infrastructure Engineer
9 45 (6.16%) Developer
10 42 (5.75%) Administrator
11 41 (5.61%) DBA
11 41 (5.61%) Lead
12 39 (5.34%) Problem Manager
13 38 (5.20%) Oracle DBA
14 37 (5.06%) IT Services Manager
15 35 (4.79%) IT Analyst
16 26 (3.56%) Service Analyst
17 25 (3.42%) Delivery Manager
17 25 (3.42%) Problem Analyst
17 25 (3.42%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 29 (3.97%) Web Services
2 25 (3.42%) .NET
3 22 (3.01%) AngularJS
3 22 (3.01%) CSS
3 22 (3.01%) HTML
3 22 (3.01%) Twitter Bootstrap
4 5 (0.68%) REST
5 4 (0.55%) Software Packaging
5 4 (0.55%) YAML
6 3 (0.41%) .NET Framework
6 3 (0.41%) ARM Templates
6 3 (0.41%) AWS CDK
6 3 (0.41%) EDI
6 3 (0.41%) JSON
7 2 (0.27%) Middleware
7 2 (0.27%) Node.js
8 1 (0.14%) RESTful
8 1 (0.14%) SAML
8 1 (0.14%) XML
8 1 (0.14%) XSLT
Miscellaneous
1 81 (11.08%) Management Information System
2 46 (6.29%) Self-Motivation
3 37 (5.06%) CMDB
4 35 (4.79%) Driving Licence
5 32 (4.38%) Data Centre
6 29 (3.97%) Product Ownership
7 23 (3.15%) Legacy Systems
8 22 (3.01%) PKI
9 18 (2.46%) Enterprise Software
10 17 (2.33%) Cyber Threat
10 17 (2.33%) Public Cloud
11 16 (2.19%) Clustering
12 15 (2.05%) Hedge funds
13 13 (1.78%) Enterprise Cloud
14 11 (1.50%) Replication
15 10 (1.37%) Security Operations Centre
16 8 (1.09%) Hybrid Cloud
17 7 (0.96%) Cyber Kill Chain
18 6 (0.82%) Cyber Defence
19 5 (0.68%) Low-Code
Operating Systems
1 235 (32.15%) Windows
2 83 (11.35%) Linux
2 83 (11.35%) Windows Server
3 52 (7.11%) Unix
4 47 (6.43%) Windows 10
5 31 (4.24%) Windows Server 2012
6 26 (3.56%) Windows 7
7 24 (3.28%) Windows Server 2019
8 23 (3.15%) Windows Server 2016
9 9 (1.23%) AIX
9 9 (1.23%) Android
10 8 (1.09%) Apple iOS
11 7 (0.96%) Mac OS
12 4 (0.55%) Red Hat Enterprise Linux
13 3 (0.41%) CentOS
13 3 (0.41%) Windows Server 2003
13 3 (0.41%) Windows Server 2008
13 3 (0.41%) zOS
14 2 (0.27%) Ubuntu
14 2 (0.27%) Windows 8
Processes & Methodologies
1 436 (59.64%) ITIL
2 272 (37.21%) Service Management
3 271 (37.07%) Change Management
4 220 (30.10%) Incident Management
5 161 (22.02%) Customer Service
6 148 (20.25%) ITSM
6 148 (20.25%) Service Delivery
7 143 (19.56%) Problem-Solving
8 121 (16.55%) Continuous Improvement
9 116 (15.87%) Root Cause Analysis
10 115 (15.73%) Agile
11 85 (11.63%) Cybersecurity
12 79 (10.81%) DevOps
13 70 (9.58%) Infrastructure Engineering
14 69 (9.44%) Mentoring
14 69 (9.44%) Roadmaps
15 60 (8.21%) Trend Analysis
16 52 (7.11%) Information Security
16 52 (7.11%) Process Improvement
17 50 (6.84%) Configuration Management
Programming Languages
1 85 (11.63%) SQL
2 66 (9.03%) PowerShell
3 31 (4.24%) Python
4 26 (3.56%) C#
5 17 (2.33%) Groovy
6 13 (1.78%) Java
7 11 (1.50%) ActionScript
8 10 (1.37%) VB
9 8 (1.09%) Bash
10 6 (0.82%) Perl
10 6 (0.82%) T-SQL
11 3 (0.41%) JCL
11 3 (0.41%) TypeScript
12 2 (0.27%) C++
12 2 (0.27%) JavaScript
12 2 (0.27%) PL/SQL
12 2 (0.27%) Shell Script
13 1 (0.14%) ActionScript 2.0
13 1 (0.14%) C
13 1 (0.14%) REXX
Qualifications
1 122 (16.69%) Degree
2 99 (13.54%) Security Cleared
3 50 (6.84%) SC Cleared
4 39 (5.34%) ITIL Certification
5 26 (3.56%) CISSP
6 20 (2.74%) CISM
7 19 (2.60%) Microsoft Certification
7 19 (2.60%) Oracle Certification
8 17 (2.33%) HNC
8 17 (2.33%) ITIL Foundation Certificate
9 12 (1.64%) CRISC
9 12 (1.64%) GIAC
9 12 (1.64%) ISSMP
10 11 (1.50%) Azure Certification
10 11 (1.50%) Cisco Certification
10 11 (1.50%) Computer Science Degree
10 11 (1.50%) DV Cleared
11 10 (1.37%) CCNA
12 7 (0.96%) A+ Certification
12 7 (0.96%) MCP
Quality Assurance & Compliance
1 112 (15.32%) SLA
2 38 (5.20%) ISO/IEC 27001
3 22 (3.01%) Accessibility
4 20 (2.74%) PCI DSS
5 17 (2.33%) COBIT
6 12 (1.64%) Cyber Essentials
7 11 (1.50%) GDPR
8 10 (1.37%) Data Quality
9 8 (1.09%) NIST
10 7 (0.96%) NCSC
10 7 (0.96%) SOC 1
11 6 (0.82%) GRC
11 6 (0.82%) QA
12 5 (0.68%) HIPAA
13 4 (0.55%) ISO 9001
13 4 (0.55%) ITGC
13 4 (0.55%) PMO
14 3 (0.41%) ISO 14000
15 1 (0.14%) ISO/IEC 20000
15 1 (0.14%) SOC 2
System Software
1 123 (16.83%) Active Directory
2 50 (6.84%) VMware Infrastructure
3 20 (2.74%) VMware ESXi
4 19 (2.60%) Hyper-V
5 18 (2.46%) vSphere
6 10 (1.37%) OpenSSH
6 10 (1.37%) XenApp
7 7 (0.96%) Terminal Services
8 6 (0.82%) Virtual Desktop
9 3 (0.41%) Docker
9 3 (0.41%) NFS
9 3 (0.41%) Time Sharing Option
10 1 (0.14%) Citrix Hypervisor
10 1 (0.14%) DFS Replication
10 1 (0.14%) Virtual Machines
Systems Management
1 59 (8.07%) Microsoft Intune
2 55 (7.52%) SCCM
3 33 (4.51%) Ansible
4 27 (3.69%) Terraform
5 18 (2.46%) Progress Chef
6 17 (2.33%) vCenter Server
7 10 (1.37%) IBM BigFix
7 10 (1.37%) PowerCLI
8 7 (0.96%) SCOM
9 6 (0.82%) AirWatch
9 6 (0.82%) CSIRT
10 4 (0.55%) Active Directory Federation Services
10 4 (0.55%) Kubernetes
10 4 (0.55%) Microsoft Clustering
11 2 (0.27%) Single Sign-On
12 1 (0.14%) Jamf Pro
12 1 (0.14%) McAfee ePO
12 1 (0.14%) Opsgenie
12 1 (0.14%) Puppet
12 1 (0.14%) vRealize
Vendors
1 229 (31.33%) Microsoft
2 91 (12.45%) VMware
3 75 (10.26%) ServiceNow
4 65 (8.89%) Oracle
5 39 (5.34%) Dell
6 37 (5.06%) HP
7 34 (4.65%) IBM
8 32 (4.38%) Citrix
8 32 (4.38%) Google
9 24 (3.28%) Cisco
10 19 (2.60%) iManage
10 19 (2.60%) NEC
11 16 (2.19%) Remedy
12 13 (1.78%) Aderant
13 12 (1.64%) Alibaba
14 9 (1.23%) Bloomberg
14 9 (1.23%) BT
14 9 (1.23%) SAP
14 9 (1.23%) SolarWinds
15 8 (1.09%) Qualys