1 to 25 of 31 Problem Management Jobs in London

and associated procedures for the transitioning of new and modified services into live operations managed by IHQ-IT. The role involves: Service Transition Change Management Problem Management Asset and Configuration Management Service Continuity Management Continual Service Improvement Service Reporting Supplier Management and Global Procurement … About You The successful candidate will have: Proven IT Service Transition experience of operating key ITIL processes including but not limited to:- Transition Management, Change Management and Problem Management. Proven global procurement experience, establishing Global procurement process where needed, whilst addressing all aspects of incoterms deliverables with … and clients. Proven experience of leading invite to tenders whilst coordinating internal teams and suppliers deliverables. Experience of working with one or more Service management product e.g. Freshdesk, Jira Experience of successful delivery of one or more Service Improvement initiative/project. ITIL Foundation Certificate (V3 or V4). more »

closely with MSP's and ideally showing the work with a small to medium sized MSP. Please also share examples of where you have problem solved with these organisations to achieve positive outcomes. This is a Hybrid role with 2 days a week in the office (SE1). The … a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime … relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and manage more »

Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely … Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance forSAP operations Perform detailed … planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be carried out more »

support. Become familiar with technical troubleshooting of both hardware and software issues. Adhere to established processes centred around the service desk such as access management, incident management, service management, problem management and change management. Actively participate in continued development as agreed with the training provider … Duration 18 Months Positions Available 2 Closing Date Friday, 7th June 2024 Start Date Sunday, 1st September 2024 Desired Skills Communication skills Organisation skills Problem solving skills Team working A keen interest in technology Worked with IT equipment Passion for IT Interpersonal skills Multi-tasking skills Qualifications 5 GCSE … and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential) About the Employer Royal Bank of Canada RBC BlueBay Asset Management represents RBC Global Asset Management, the asset management division of Royal Bank of Canada outside North America. RBC is among the world more »

MI has had a review and has a report Ensuring that all departments and suppliers have reviews and reports Process Improvements for Incident and Problem Management. Ensuring that every incident is linked, where appropriate to a change, another incident or a problem Championing best practice Continue to embed … the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following a Major Incidents are adhered to, for example, Major Incident Review is held and documented, client Incident Reports are created and … distributed, Problem tickets are raised within TOPdesk and relevant actions captured. Cross train in other Governance areas. Provide monthly reports for internal and external review meetings. Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing reporting from TOPdesk on Incidents and Problems. Act more »

see the full range of benefits we offer please see our Moorfields benefits document. Job description Job responsibilities Skills needed for this role Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. Problem management: You can investigate … problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. Change management: You can implement simple changes based on requests for change. You know how to … apply change control procedures. Asset and configuration management: You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. Availability and capacity management: You know how to manage service components to ensure they meet business more »

of detection engineering and associated technologies. Conducting operational and threat malware analysis for the organization. Offering security insights and maintaining relationships with the Service Management function concerning change management, problem management, and incident management. Handling level 2/3 operational cyber incident response. Promptly escalating any more »

and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber incident … of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you more »

Level Designs and technical specifications · Office 365 · MS Endpoint Manager (Intune/Autopilot) · Windows Server 2019/2022 · Server build process · Powershell · Design and Management of Virtual Desktop Infrastructure · Windows 11 · VMware including ESXi/vCentre · Windows Server and Desktop migration experience · Strong understanding of designing to meet security … compliance · Application \ Infrastructure migration skills Desirable Skills · Ensure our internal systems are managed to the highest standard by following industry best practice · Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes · Actively contribute to the development of existing and more »

and associated technologies. ● Responsible for the operational and threat malware analysis for the group. ● Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. ● Responsible for the level 2 3 operational Cyber incident response. … of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IMMIM teams (where required) and recording of all key security decisions. What youll need: ● Knowledge more »

to join us as we are growing and expanding through new products, markets and partnerships. The Role To run the service desk and incident management, mentoring the desktop support lead. To run the sys admin team who perform the rates process, and look after orders hitting the back end … the windows 11 migration project, ensuring best practice is adhered to and Role base builds locked down. Governance Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following … Major Incidents are adhered to, for example, Major Incident Review is held and documented, client Incident Reports are created and distributed, Problem tickets are raised within TOPdesk and relevant actions captured. Reporting Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing reporting from more »

Have previous production or application support experience, preferably with large-scale distributed systems. The ideal candidate will have the following: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a fast … paced environment. Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.) Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker, etc.) Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc. Understanding of KPIs, metrics and … importantly, a passion for ensuring our customers and stakeholders always get the best possible experience. Competencies : Well organised, learning on the fly, self-development, problem-solving, functional/technical skills. Prior experience as an SRE, System Administrator, Application Support, or similar role. more »

Role: Site Reliability Engineer Job Type: Permanent Location: London, UK Ready to utilise your skills and experience in configuration and deployment management? Are you passionate about front line production support and quality assurance? Join us as a Site Reliability Engineer! Careers at TCS: It means more. TCS is a … purchasing, and the entire architecture throughout it, so you can help our teams ensure the quality of our customer experience. Gain experience in partner management, interacting with many of our partners, such as Visa, MasterCard, and American Express. Obtain insight into our integration work with new partners in supporting … level of understanding and support of our application and its server infrastructure. Your Profile Key Skills/Knowledge/Experience: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a fast more »

estate for Operational, Business and Functional areas within Finance. Provide expert 2nd line functional support in iProcurement, General Ledger, Purchasing, Payables, iExpense, Receivables, Cash Management Inventory and System Administration modules in Oracle EBS R12 in accordance with agreed SLA?s to ensure customer expectations are met. They will need … to have good technical knowledge about ERP technical tables and interfaces. Coordinate and support testing, incident management, and problem management and run/coordinate small-scale projects and deliverables across the financial application suite. As part of their role, they will have to identify system improvement opportunities … Tax, Purchasing, iProcurement and Workflow experience Demonstrateable record of operationally supporting and/or delivering an ERP solution in a large organisation. Good stakeholder management skills and excellent problem-solving skills High motivation and a self-starter, attention to detail Good Team player, Serve as SME and coordinate more »

remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and manage service trends and risks and recommend interventions before problems impact … service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the established incident management procedures and best practices, and ensure compliance … with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions, and identify trends and patterns Evaluate and improve the incident management process and tools, and provide feedback and more »

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … NPS) and sentiment scores. Aim to reduce the overall IT incident per user ratio within BDO, enhancing system reliability and user satisfaction. Oversee the management of the Nexthink platform, ensuring it is effectively deployed, configured, and maintained to monitor our IT infrastructure and end-user devices. Lead proactive resolutions … analysis and reporting, using insights from Nexthink to identify trends and areas for improvement within our IT landscape. You will prepare detailed reports for management, contributing to problem management and change processes. Engage in continuous improvement initiatives, recommending and implementing enhancements to our IT infrastructure, security measures more »

Analyst to join their team in London. A candidate in this role interfaces with all EMEA based trading teams, Technology teams, External vendors, Risk Management, Operations, Brokers. This firm are looking for a L1/L2 Trading Applications Support Analyst – FIC to provide trade support to all EMEA Trading … requirements, marketing & implementing the algos with PM teams. Level 2 support – assist with automating processes to increase efficiency and streamline trade support Incident & Change management Document and create new knowledge base to provide the most effective solutions to trading issues Manage communications with wide range of stakeholders (firm management, brokers, development teams, risk management) Trading Platform Onboarding and Management: Platform onboarding : coordinate with vendors/internal application owner and tradefloor support to ensure trading platforms are correctly installed, configured, and tested User onboarding : responsible for the setup of new users, configuring accounts, product permissions, coordinate with more »

their specialist markets. My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with … operational excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success. Your New Role Initiate proactive strategies more »

Capital is urgently looking for a Technical Product Manager to join our high profile client. The Company is a global provider of Enterprise Data Management (EDM) and Market Data solutions dedicated exclusively to the financial services industry The candidate should be adept at problem solving through innovation, making … Deliver service improvement initiatives to standardize and harden a Managed Services business Includes the technical infrastructure, application and Service delivery Drive capacity and availability management initiatives Mentor and help the team to grow in DevOps, CloudOps & SRE principles Support the sale of existing Managed Services Support the delivery teams … in delivery and with oversight of some critical activities Audits, reviews, problem management etc. Research and recommend new Managed Services Refinements to existing offerings Perform cost analysis and recommend areas for efficiency improvement Oversight customer contractual services and service level from pre-Sales to post production BAU Perform more »

including process enhancements, SWAT analyses, dedicated support improvements, and strategic planning for new campus transitions. - Foster a culture of innovation and continuous improvement. - Project Management: - Plan, initiate, and manage IT projects, coordinating efforts across team members and third-party contractors. - Ensure project delivery according to plan. Stakeholder Management … complete projects within timelines and budgets. - Transformation Leadership: - Drive initiatives to streamline operations and enhance service delivery across the international spectrum of Site Services. Problem Management: - Address and resolve complex issues affecting project operations, effectiveness, and efficiency. - Reporting and Analysis: - Develop comprehensive reports on project progress, hurdles, milestones … and strategic recommendations. Requirements: - Minimum 7 years in program management, preferably in a technology-driven environment. - Proven track record of managing complex international projects and leading transformation initiatives. - Skills: - Strong analytical and problem-solving abilities, including SWAT analyses. - Exceptional communication and interpersonal skills (fluency in English; additional languages more »

is expected to have the experience and background to perform all the duties described below for engagements that are focused on consulting/delivery management within the defined subject matter area, including resource management, deliverables development, project planning and executions, adherence to contract attributes and costing, customer interaction … from a delivery perspective Help define the team's performance metrics in alignment to customers KPIs and OKRs Identify opportunities for service improvement through problem management, service optimization, automation, etc. Pre-Sales Support Work with Solution Architects and Solution Executives, when needed, to develop scope, prepare estimates, prepare … Director to improve and implement changes to project delivery processes, methodology, and back office procedures Stay informed with regards to developments in the application management industry and maintain current knowledge of the generally accepted best practices in service transition and management Minimum Qualifications: Bachelor's in Computer Science more »

London - £85k A Technology Vendor Manager is required by a leading Financial Client based in London. Reporting to the Head of Procurement and Vendor Management this is a permanent role based in London requiring 2 days in the office per week. This role's main objective is to maximize … this clients strategic Third Parties' performance and value while minimizing risks through contractual and relationship management monitoring. It also assists Technology with compliance with the Third Party Management Policy. You will be tasked with developing internal relationships and external relationships with third parties, creating scorecards for the maintenance … of all vendor portfolios, and ultimately monitoring and managing the governance of the relationships Key Skills: IT Vendor Management in a similar environment Strong Communications both written and verbal Problem Management experience Understanding of a Regulated Financial services sector In return the client will offer a starting more »

system configuration across environments Continuous improvements of the production service and team effectiveness Participating in Client Service and Technology meetings Handle production incidents and problem management activities related to the incidents TECH STACK: Linux, Apache, MySQL, OO Perl AWS CloudWatch Monitoring and Alerting Systems Ticketing/workflow Systems more »

years experience in (terminal)/testing exposure in the electronic payment industry highly preferred Knowledge of e-commerce, mPOS, Integrated Payments, DCC and key management is a plus. Knowledge of ISO8583 Messaging is essential Strong communication skills as will be expected to speak to stakeholder Excellent analytical and technical … problem management skills Compensation: Competitive day rate + Hybrid working How to apply: Please apply through the link on this page, or send your application to mohima.ali@lafosse.com more »

you will provide technical support to a large user base of EMEA staff, delivering on telephony/voice initiatives/projects and innovation including Problem management, showcasing your ability of working with stakeholders to innovate/improve in this domain. In this role, you will provide analysis, diagnosis … implemented in a safe and controlled manner. Maintain and ensure high levels of network/voice availability and resilience. Oversee the day-to-day management of the Voice estate, and proactively recommend areas where improvements and additional functionality may be appropriate. Implement change in an appropriate, controlled manner. Make … sure that CMDB (change management database)/documentation is kept up to date and fit for purpose. Ensure work is carried out to the appropriate quality and company standards and timescales. Deploy and maintain corporate standards. Any additional duties & responsibilities that may reasonably be expected to be undertaken. Carry more »