Service Delivery Manager Contracts

Service Delivery Manager
UK

The median Service Delivery Manager daily rate in the UK is £425 according to job vacancies posted during the 6 months to 16 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
16 May 2024
Same period 2023 Same period 2022
Rank 480 524 637
Rank change year-on-year +44 +113 -48
Contract jobs requiring a Service Delivery Manager 96 160 216
As % of all contract jobs advertised in the UK 0.23% 0.28% 0.25%
As % of the Job Titles category 0.24% 0.30% 0.26%
Number of daily rates quoted 57 125 144
10th Percentile £200 £363 £400
25th Percentile £300 £450 £413
Median daily rate (50th Percentile) £425 £540 £500
Median % change year-on-year -21.30% +8.00% +11.11%
75th Percentile £500 £625 £588
90th Percentile £650 £750 £644
UK excluding London median daily rate £493 £563 £498
% change year-on-year -12.36% +13.07% +10.56%
Number of hourly rates quoted 7 3 0
10th Percentile - - -
25th Percentile £29.75 - -
Median hourly rate £30.00 £12.95 -
Median % change year-on-year +131.66% - -
75th Percentile £51.57 £35.85 -
90th Percentile £72.90 £49.59 -
UK excluding London median hourly rate £30.00 £12.95 -
% change year-on-year +131.66% - -

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,484 53,902 83,447
% of contract IT jobs with a recognized job title 92.78% 94.62% 95.41%
Number of daily rates quoted 25,682 37,660 58,636
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £543 £525
Median % change year-on-year -3.23% +3.33% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,662 1,503 2,044
10th Percentile £12.82 £14.25 £12.50
25th Percentile £16.30 £19.38 £15.76
Median hourly rate £36.58 £45.00 £24.00
Median % change year-on-year -18.72% +87.50% +6.67%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £73.44 £76.20 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

Service Delivery Manager
Job Vacancy Trend

Job postings that featured Service Delivery Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery Manager in the UK

Service Delivery Manager
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Delivery Manager.

Daily rate trend for Service Delivery Manager in the UK

Service Delivery Manager
Daily Rate Histogram

Daily rate distribution for jobs citing Service Delivery Manager over the 6 months to 16 May 2024.

Daily rate histogram for Service Delivery Manager in the UK

Service Delivery Manager
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Delivery Manager.

Hourly rate trend for Service Delivery Manager in the UK

Service Delivery Manager
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Delivery Manager over the 6 months to 16 May 2024.

Hourly rate histogram for Service Delivery Manager in the UK

Service Delivery Manager
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery Manager within the UK over the 6 months to 16 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +56 84 £450 -17.05% 32
UK excluding London +26 43 £493 -12.36% 24
London +68 34 £450 -10.00% 11
Work from Home +80 20 £400 -23.81% 12
South West +18 14 £425 -30.61% 4
North of England +18 11 £493 -10.36% 3
Midlands +14 11 £545 -7.50% 5
North West +20 10 £493 -8.70% 1
East Midlands +5 8 - - 2
South East +4 8 £1,000 +90.48% 6
West Midlands +21 3 £545 +3.81% 3
Yorkshire +7 1 £450 -35.71% 2

Service Delivery Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 16 May 2024, Service Delivery Manager contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Delivery Manager in the job title.

1 96 (100.00%) Service Delivery
2 31 (32.29%) Security Cleared
3 28 (29.17%) Service Management
4 26 (27.08%) Finance
4 26 (27.08%) ITIL
5 25 (26.04%) SC Cleared
6 22 (22.92%) Social Skills
7 19 (19.79%) ITSM
8 18 (18.75%) Microsoft
9 17 (17.71%) SLA
10 15 (15.63%) Customer Service
10 15 (15.63%) Problem-Solving
11 14 (14.58%) Decision-Making
11 14 (14.58%) Change Management
11 14 (14.58%) Problem Management
12 13 (13.54%) Azure
13 12 (12.50%) Telecoms
13 12 (12.50%) SaaS
13 12 (12.50%) Continuous Improvement
13 12 (12.50%) Order Management
13 12 (12.50%) SD-WAN
13 12 (12.50%) Microsoft 365
13 12 (12.50%) Service Delivery Management
14 11 (11.46%) Performance Metrics
14 11 (11.46%) AWS
14 11 (11.46%) Legal
15 10 (10.42%) Migration
16 9 (9.38%) Information Security
16 9 (9.38%) People Management
16 9 (9.38%) Public Sector

Service Delivery Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.13%) Adobe Experience Manager
2 2 (2.08%) SharePoint
Applications
1 3 (3.13%) Microsoft Excel
2 2 (2.08%) Microsoft Office
2 2 (2.08%) Microsoft PowerPoint
Business Applications
1 3 (3.13%) SAP ERP
1 3 (3.13%) Shopify
2 1 (1.04%) Remedy ITSM
Cloud Services
1 13 (13.54%) Azure
2 12 (12.50%) Microsoft 365
2 12 (12.50%) SaaS
3 11 (11.46%) AWS
4 3 (3.13%) BigCommerce
5 2 (2.08%) Cloud Computing
6 1 (1.04%) Power Platform
6 1 (1.04%) PowerApps
Communications & Networking
1 12 (12.50%) SD-WAN
2 3 (3.13%) VPN
3 1 (1.04%) Intranet
Database & Business Intelligence
1 3 (3.13%) MySQL
Development Applications
1 3 (3.13%) Maven
General
1 26 (27.08%) Finance
2 22 (22.92%) Social Skills
3 12 (12.50%) Telecoms
4 11 (11.46%) Legal
5 9 (9.38%) Public Sector
6 5 (5.21%) Influencing Skills
6 5 (5.21%) Local Government
7 4 (4.17%) French Language
8 3 (3.13%) Analytical Skills
8 3 (3.13%) Billing
8 3 (3.13%) Marketing
8 3 (3.13%) Police
8 3 (3.13%) Presentation Skills
8 3 (3.13%) Retail
9 2 (2.08%) German Language
10 1 (1.04%) Automotive
10 1 (1.04%) Mandarin Language
10 1 (1.04%) Pharmaceutical
10 1 (1.04%) Publishing
Libraries, Frameworks & Software Standards
1 3 (3.13%) AngularJS
1 3 (3.13%) CSS
1 3 (3.13%) J2EE
1 3 (3.13%) jQuery
1 3 (3.13%) REST
1 3 (3.13%) Sass
1 3 (3.13%) Spring
1 3 (3.13%) Spring MVC
1 3 (3.13%) Twitter Bootstrap
1 3 (3.13%) VML
1 3 (3.13%) Web Services
Miscellaneous
1 6 (6.25%) Management Information System
2 2 (2.08%) Analytical Mindset
3 1 (1.04%) Cloud Native
3 1 (1.04%) CMDB
3 1 (1.04%) Onboarding
Operating Systems
1 8 (8.33%) Apple iOS
2 5 (5.21%) Windows
3 3 (3.13%) Linux
3 3 (3.13%) Unix
Processes & Methodologies
1 96 (100.00%) Service Delivery
2 28 (29.17%) Service Management
3 26 (27.08%) ITIL
4 19 (19.79%) ITSM
5 15 (15.63%) Customer Service
5 15 (15.63%) Problem-Solving
6 14 (14.58%) Change Management
6 14 (14.58%) Decision-Making
6 14 (14.58%) Problem Management
7 12 (12.50%) Continuous Improvement
7 12 (12.50%) Order Management
7 12 (12.50%) Service Delivery Management
8 11 (11.46%) Performance Metrics
9 10 (10.42%) Migration
10 9 (9.38%) Information Security
10 9 (9.38%) People Management
11 8 (8.33%) Business Analysis
11 8 (8.33%) IT Governance
11 8 (8.33%) Service Design
11 8 (8.33%) Stakeholder Management
Programming Languages
1 8 (8.33%) Swift
2 3 (3.13%) Java
2 3 (3.13%) JavaScript
Qualifications
1 31 (32.29%) Security Cleared
2 25 (26.04%) SC Cleared
3 7 (7.29%) Degree
4 4 (4.17%) ITIL Certification
5 2 (2.08%) BPSS Clearance
5 2 (2.08%) DV Cleared
6 1 (1.04%) PMI Certification
6 1 (1.04%) PMP
Quality Assurance & Compliance
1 17 (17.71%) SLA
2 1 (1.04%) ISO/IEC 20000
2 1 (1.04%) QA
Systems Management
1 1 (1.04%) Microsoft Intune
1 1 (1.04%) Terraform
Vendors
1 18 (18.75%) Microsoft
2 8 (8.33%) Okta
2 8 (8.33%) SAP
3 4 (4.17%) Salesforce
4 3 (3.13%) Adobe
4 3 (3.13%) Dell
4 3 (3.13%) Google
4 3 (3.13%) Intel
4 3 (3.13%) Sitecore
5 2 (2.08%) Cloudera
5 2 (2.08%) ServiceNow
6 1 (1.04%) Cadence
6 1 (1.04%) NEC
6 1 (1.04%) Oracle
6 1 (1.04%) Remedy