Service Desk Analyst Contracts

Service Desk Analyst
UK

The median Service Desk Analyst daily rate in the UK is £175, according to job vacancies posted in the 6 months leading up to 12 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
12 Jun 2024		 Same period 2023 Same period 2022
Rank 261 323 324
Rank change year-on-year +62 +1 +43
Contract jobs requiring a Service Desk Analyst 390 454 704
As % of all contract jobs advertised in the UK 0.89% 0.82% 0.81%
As % of the Job Titles category 0.96% 0.86% 0.85%
Number of daily rates quoted 165 244 396
10th Percentile £125 £118 £108
25th Percentile £150 £139 £131
Median daily rate (50th Percentile) £175 £175 £160
Median % change year-on-year - +9.38% +25.49%
75th Percentile £223 £219 £194
90th Percentile £327 £250 £238
UK excluding London median daily rate £175 £163 £151
% change year-on-year +7.36% +7.95% +25.83%
Number of hourly rates quoted 184 123 181
10th Percentile £12.86 £12.63 £12.50
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £16.00 £14.83 £15.00
Median % change year-on-year +7.89% -1.13% +9.09%
75th Percentile £21.37 £18.63 £17.50
90th Percentile £21.46 £20.56 £20.56
UK excluding London median hourly rate £15.76 £14.68 £15.00
% change year-on-year +7.36% -2.17% +10.09%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,557 52,491 83,111
% of contract IT jobs with a recognized job title 92.86% 94.51% 95.34%
Number of daily rates quoted 26,070 36,644 58,616
10th Percentile £280 £313 £318
25th Percentile £408 £425 £425
Median daily rate (50th Percentile) £525 £538 £525
Median % change year-on-year -2.42% +2.48% +6.06%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +8.57%
Number of hourly rates quoted 2,936 1,486 1,938
10th Percentile £12.86 £14.25 £12.75
25th Percentile £16.30 £19.42 £15.90
Median hourly rate £37.50 £45.00 £25.00
Median % change year-on-year -16.67% +80.00% +16.28%
75th Percentile £61.81 £65.75 £50.00
90th Percentile £73.75 £77.00 £65.00
UK excluding London median hourly rate £40.00 £42.08 £20.00
% change year-on-year -4.94% +110.39% +7.82%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Desk Analyst.

Daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Service Desk Analyst over the 6 months to 12 June 2024.

Daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst.

Hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Desk Analyst over the 6 months to 12 June 2024.

Hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England +58 362 £190 +5.56% 76
UK excluding London +16 338 £175 +7.36% 89
East of England +8 116 £178 +1.43% 15
Work from Home +50 69 £155 -11.43% 34
North of England +16 65 £170 -1.45% 23
South West +32 63 £275 +67.68% 7
London +34 49 £190 -5.00% 3
North West +17 39 £200 +14.29% 11
Midlands -1 36 £160 +23.08% 7
South East +14 33 £166 -11.33% 21
Yorkshire +13 26 £150 -7.12% 9
West Midlands +6 23 £170 -5.56% 3
Wales +26 13 £128 -5.19% 8
East Midlands +1 13 £160 +39.13% 4
Scotland +14 12 £175 +13.82% 6

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 12 June 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Analyst in the job title.

1 212 (54.36%) Customer Service
2 130 (33.33%) Windows
3 128 (32.82%) ITIL
4 127 (32.56%) Microsoft 365
5 115 (29.49%) Active Directory
6 111 (28.46%) Social Skills
7 110 (28.21%) Security Cleared
8 109 (27.95%) Microsoft
9 105 (26.92%) Problem-Solving
10 99 (25.38%) Incident Management
11 88 (22.56%) SC Cleared
12 79 (20.26%) ServiceNow
13 72 (18.46%) Windows 10
13 72 (18.46%) SLA
14 61 (15.64%) Microsoft Office
15 53 (13.59%) Public Sector
16 52 (13.33%) Citrix
17 48 (12.31%) Microsoft Certification
18 43 (11.03%) Wi-Fi
18 43 (11.03%) Analytical Skills
19 41 (10.51%) A+ Certification
19 41 (10.51%) MCSA
20 37 (9.49%) Service Delivery
21 34 (8.72%) Service Management
22 33 (8.46%) Microsoft Excel
22 33 (8.46%) Retail
23 30 (7.69%) ITSM
24 29 (7.44%) Microsoft PowerPoint
25 27 (6.92%) Microsoft Exchange
26 26 (6.67%) DV Cleared

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (6.92%) Microsoft Exchange
2 7 (1.79%) SharePoint
3 1 (0.26%) Confluence
3 1 (0.26%) Skype for Business
Applications
1 61 (15.64%) Microsoft Office
2 33 (8.46%) Microsoft Excel
3 29 (7.44%) Microsoft PowerPoint
4 1 (0.26%) Microsoft Project
Business Applications
1 3 (0.77%) Remedy ITSM
Cloud Services
1 127 (32.56%) Microsoft 365
2 13 (3.33%) Azure
3 10 (2.56%) Entra ID
4 6 (1.54%) OneDrive
5 5 (1.28%) WhatsApp
6 2 (0.51%) AWS
6 2 (0.51%) Dynamics 365
6 2 (0.51%) Google Workspace
6 2 (0.51%) Slack
7 1 (0.26%) Cloud Computing
7 1 (0.26%) IaaS
7 1 (0.26%) Mimecast
7 1 (0.26%) SaaS
7 1 (0.26%) Zapier
Communications & Networking
1 43 (11.03%) Wi-Fi
2 16 (4.10%) VPN
3 10 (2.56%) Wireless
4 8 (2.05%) DHCP
4 8 (2.05%) DNS
4 8 (2.05%) Firewall
5 5 (1.28%) TCP/IP
6 4 (1.03%) Internet
7 3 (0.77%) LAN
7 3 (0.77%) Remote Desktop
7 3 (0.77%) Structured Cabling
7 3 (0.77%) WAN
8 2 (0.51%) VoIP
9 1 (0.26%) Cisco IOS
9 1 (0.26%) Skype
Database & Business Intelligence
1 3 (0.77%) Oracle Reports
2 1 (0.26%) Tableau
Development Applications
1 3 (0.77%) JIRA
General
1 111 (28.46%) Social Skills
2 53 (13.59%) Public Sector
3 43 (11.03%) Analytical Skills
4 33 (8.46%) Retail
5 20 (5.13%) Finance
6 9 (2.31%) Organisational Skills
7 6 (1.54%) Financial Institution
7 6 (1.54%) Inclusion and Diversity
8 5 (1.28%) Legal
9 4 (1.03%) Advertising
10 3 (0.77%) Aerospace
10 3 (0.77%) Banking
10 3 (0.77%) Local Government
10 3 (0.77%) Manufacturing
11 2 (0.51%) Documentation Skills
11 2 (0.51%) Military
11 2 (0.51%) Telecoms
12 1 (0.26%) Automotive
12 1 (0.26%) French Language
12 1 (0.26%) Marketing
Miscellaneous
1 20 (5.13%) Management Information System
2 14 (3.59%) NHS
3 6 (1.54%) Analytical Mindset
3 6 (1.54%) Hedge funds
4 4 (1.03%) iPhone
4 4 (1.03%) Self-Motivation
5 3 (0.77%) BYOD
5 3 (0.77%) Data Protection Act
5 3 (0.77%) Linux Command Line
6 2 (0.51%) CMDB
6 2 (0.51%) Freedom of Information
6 2 (0.51%) iPad
7 1 (0.26%) Animation
7 1 (0.26%) Blackberry
7 1 (0.26%) Driving Licence
7 1 (0.26%) Enterprise Software
7 1 (0.26%) Handset
7 1 (0.26%) Onboarding
7 1 (0.26%) Product Ownership
7 1 (0.26%) Video Conferencing
Operating Systems
1 130 (33.33%) Windows
2 72 (18.46%) Windows 10
3 11 (2.82%) Windows 7
4 10 (2.56%) Android
5 7 (1.79%) Apple iOS
5 7 (1.79%) Windows Server
6 6 (1.54%) Linux
6 6 (1.54%) Unix
7 3 (0.77%) Mac OS
7 3 (0.77%) Windows Server 2012
8 2 (0.51%) Windows Server 2008
8 2 (0.51%) Windows Server 2016
8 2 (0.51%) Windows Server 2019
9 1 (0.26%) Mac OS X
9 1 (0.26%) VMS
Processes & Methodologies
1 212 (54.36%) Customer Service
2 128 (32.82%) ITIL
3 105 (26.92%) Problem-Solving
4 99 (25.38%) Incident Management
5 37 (9.49%) Service Delivery
6 34 (8.72%) Service Management
7 30 (7.69%) ITSM
8 25 (6.41%) Mathematics
9 20 (5.13%) Problem Management
10 18 (4.62%) Line Management
11 17 (4.36%) Time Management
12 13 (3.33%) Decision-Making
13 11 (2.82%) Ticket Management
14 10 (2.56%) User Experience
15 9 (2.31%) Asset Management
16 8 (2.05%) Migration
17 7 (1.79%) Agile
18 6 (1.54%) Mobile Device Management
18 6 (1.54%) Network Monitoring
19 5 (1.28%) Software Asset Management
Programming Languages
1 3 (0.77%) SQL
2 2 (0.51%) Bash
2 2 (0.51%) Python
3 1 (0.26%) Google Apps Script
Qualifications
1 110 (28.21%) Security Cleared
2 88 (22.56%) SC Cleared
3 48 (12.31%) Microsoft Certification
4 41 (10.51%) A+ Certification
4 41 (10.51%) MCSA
5 26 (6.67%) DV Cleared
6 24 (6.15%) MCP
7 21 (5.38%) Degree
8 7 (1.79%) ITIL Certification
8 7 (1.79%) ITIL Foundation Certificate
9 5 (1.28%) BPSS Clearance
9 5 (1.28%) CCNA
9 5 (1.28%) Cisco Certification
10 3 (0.77%) ECDL
10 3 (0.77%) ISEB
10 3 (0.77%) ISEB Practitioner
11 2 (0.51%) MCSE
12 1 (0.26%) AWS Certification
12 1 (0.26%) MOS
Quality Assurance & Compliance
1 72 (18.46%) SLA
2 15 (3.85%) Disclosure Scotland
3 3 (0.77%) ISO 9001
3 3 (0.77%) ISO/IEC 20000
3 3 (0.77%) ISO/IEC 27001
System Software
1 115 (29.49%) Active Directory
2 4 (1.03%) BitLocker
3 3 (0.77%) Virtual Desktop
4 2 (0.51%) Terminal Services
4 2 (0.51%) VMware Infrastructure
5 1 (0.26%) vSphere
Systems Management
1 10 (2.56%) Microsoft Intune
2 9 (2.31%) SCCM
3 4 (1.03%) IBM BigFix
3 4 (1.03%) Tivoli
4 2 (0.51%) Jamf Pro
5 1 (0.26%) ZABBIX
Vendors
1 109 (27.95%) Microsoft
2 79 (20.26%) ServiceNow
3 52 (13.33%) Citrix
4 12 (3.08%) Sun
5 8 (2.05%) Remedy
6 5 (1.28%) Apple
7 3 (0.77%) Cisco
7 3 (0.77%) Kofax
7 3 (0.77%) Mitel
7 3 (0.77%) Oracle
8 2 (0.51%) BMC
8 2 (0.51%) Dell
8 2 (0.51%) Google
8 2 (0.51%) NetApp
8 2 (0.51%) Okta
8 2 (0.51%) VMware
9 1 (0.26%) McAfee
9 1 (0.26%) Progress
9 1 (0.26%) SAP
9 1 (0.26%) Sophos
94 Service Desk Analyst jobs Nationwide