IT ServiceDeskAnalyst £28,606 - £32,606 per annum (depending on experience) Hours: Full-time Location: Blended - Edinburgh Closing Date: 31 May 2024 Ref: GM 1226 This IT ServiceDeskAnalyst role is for anyone with a passion for IT, a desire to … of up to 9%, 11% or 13% (age-linked). Enhanced parental leave. Private BUPA insurance. 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period. Staff wellbeing allowance of up to £25 per month/£300 per … list of benefits we have to offer and why Energy Saving Trust is a great place to work. The team The team of four servicedesk analysts sits within the IT team and supports the internal IT requirements of the organisation. We work inclusively and collaboratively across our more »
and their key differentiator in their field, they are looking to expand their team due to a busy period through the addition of a ServiceDeskAnalyst on a day rate contract basis. Your new role As a servicedeskanalyst, you will be … IT support within the business. As part of your day to day tasks you will work as a team to clear ticket queues and service customer requests both online and over the phone, providing 1st time fixes where possible and escalating to various technical teams as necessary. What you … ll need to succeed The ideal candidate will have experience of the following; - Previous work as part of a busy servicedesk team clearing a high volume of tickets - Previous work doing basic to moderate diagnostic IT break fix work and able to resolve or escalate as required more »
the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. They are currently looking for potentially multiple ServiceDesk Analysts to join the team and help support the businesses. They are hoping to offer the successful candidate somewhere in the region … annum, but this is dependent on experience. Responsibilities: Timely Response: Address inbound technical helpdesk tickets and calls promptly within the agreed-upon timescales. Customer Service: Deliver exceptional customer service, ensuring consistent updates and clear communication regarding ticket resolution. Problem Resolution: Utilise tools to assist merchants/customers effectively … learn, grow and accelerate your career. Have 30 days holiday + 4 bank holidays Have employee private medical cover, access to a virtual GP service Access to discounts and cash backs on shopping * Purchase a range of flexible benefits through salary sacrifice Have an Income protection @ 67% of base more »
Perth, Perth and Kinross, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and … software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to more »