Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 10 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
10 May 2024
Same period 2023 Same period 2022
Rank 200 264 273
Rank change year-on-year +64 +9 -30
Permanent jobs requiring a Support Analyst 1,498 1,413 2,327
As % of all permanent jobs advertised in the UK 1.51% 1.40% 1.48%
As % of the Job Titles category 1.60% 1.53% 1.54%
Number of salaries quoted 1,156 1,140 1,938
10th Percentile £24,287 £24,000 £23,250
25th Percentile £27,500 £27,000 £26,250
Median annual salary (50th Percentile) £35,000 £34,000 £32,500
Median % change year-on-year +2.94% +4.62% -
75th Percentile £47,500 £45,000 £43,000
90th Percentile £58,125 £61,250 £57,500
UK excluding London median annual salary £32,121 £30,500 £28,500
% change year-on-year +5.31% +7.02% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,878 92,381 151,160
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,248 58,258 84,340
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,000 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 10 May 2024.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +79 1,348 £35,000 +2.94% 188
UK excluding London +38 1,027 £32,121 +5.31% 121
London +78 442 £45,000 +7.14% 75
Work from Home +26 434 £42,500 +21.43% 57
South East +71 316 £32,500 +6.56% 30
North of England +56 246 £32,500 -2.99% 23
Midlands -8 161 £30,000 -1.64% 28
North West +14 141 £32,500 -2.99% 12
Yorkshire +90 99 £31,500 -3.08% 9
East of England +35 93 £30,000 +5.26% 15
West Midlands -11 91 £34,000 +4.62% 13
South West -24 90 £32,250 +7.50% 16
East Midlands +1 70 £27,000 -1.82% 15
Scotland -41 70 £40,000 +37.93% 10
Wales +10 46 £36,750 +22.50% 4
North East -8 6 £30,500 -18.67% 2
Northern Ireland +20 5 £44,500 +30.88% 1
Channel Islands - 1 - -

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 10 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 516 (34.45%) Social Skills
2 488 (32.58%) Windows
3 472 (31.51%) Microsoft
4 392 (26.17%) Microsoft 365
5 385 (25.70%) SQL
6 363 (24.23%) Active Directory
7 343 (22.90%) ITIL
8 330 (22.03%) Problem-Solving
9 325 (21.70%) Customer Service
10 309 (20.63%) Finance
11 263 (17.56%) Azure
12 256 (17.09%) Microsoft Office
13 239 (15.95%) Degree
14 205 (13.68%) Windows 10
15 201 (13.42%) Analytical Skills
16 192 (12.82%) SLA
17 177 (11.82%) Microsoft Exchange
18 165 (11.01%) Incident Management
19 159 (10.61%) ITSM
20 156 (10.41%) Service Management
20 156 (10.41%) SQL Server
21 155 (10.35%) Linux
22 137 (9.15%) Windows Server
23 131 (8.74%) Oracle
24 129 (8.61%) Unix
25 122 (8.14%) ERP
26 121 (8.08%) SharePoint
27 107 (7.14%) Security Cleared
28 99 (6.61%) Actionable Insight
29 95 (6.34%) VMware

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 177 (11.82%) Microsoft Exchange
2 121 (8.08%) SharePoint
3 71 (4.74%) WebLogic
4 44 (2.94%) Oracle Service Bus
5 9 (0.60%) CMS
5 9 (0.60%) IIS
6 8 (0.53%) Confluence
7 4 (0.27%) Exchange Server 2010
7 4 (0.27%) Exchange Server 2013
7 4 (0.27%) Oracle Workflow
7 4 (0.27%) Skype for Business
8 3 (0.20%) Apache
8 3 (0.20%) EPiServer
8 3 (0.20%) GlassFish
8 3 (0.20%) JBoss
8 3 (0.20%) Moodle
8 3 (0.20%) Tomcat
9 2 (0.13%) WebSphere
10 1 (0.067%) SharePoint 2013
Applications
1 256 (17.09%) Microsoft Office
2 86 (5.74%) Microsoft Excel
3 51 (3.40%) MS Visio
4 9 (0.60%) Microsoft PowerPoint
5 6 (0.40%) LightWave 3D
6 2 (0.13%) S-PLUS
6 2 (0.13%) Spreadsheet
7 1 (0.067%) Microsoft Project
7 1 (0.067%) Trello
Business Applications
1 62 (4.14%) Dynamics CRM
2 44 (2.94%) Remedy ITSM
3 21 (1.40%) Dynamics NAV
4 20 (1.34%) PlanetPress Connect
5 14 (0.93%) Dynamics GP
6 13 (0.87%) NEC Housing
7 12 (0.80%) SAP S/4HANA
8 11 (0.73%) Elite 3E
8 11 (0.73%) Fidessa
9 8 (0.53%) Epicor Tropos
9 8 (0.53%) Oracle ERP
10 7 (0.47%) Endur
11 6 (0.40%) Carpe Diem
11 6 (0.40%) Infor SunSystems
11 6 (0.40%) ION MarketView
12 5 (0.33%) NetSuite
12 5 (0.33%) Oracle EBS R12
13 4 (0.27%) Dynamics AX
13 4 (0.27%) SAP MM
13 4 (0.27%) thinkFolio
Cloud Services
1 392 (26.17%) Microsoft 365
2 263 (17.56%) Azure
3 70 (4.67%) Dynamics 365
3 70 (4.67%) Entra ID
4 58 (3.87%) AWS
5 51 (3.40%) Power Platform
6 50 (3.34%) SaaS
7 16 (1.07%) Google Workspace
7 16 (1.07%) WhatsApp
8 13 (0.87%) Power Automate
9 11 (0.73%) Mimecast
10 10 (0.67%) OneDrive
10 10 (0.67%) PowerApps
11 7 (0.47%) Amazon CloudWatch
11 7 (0.47%) GCP
12 6 (0.40%) Azure Data Factory
12 6 (0.40%) IaaS
13 5 (0.33%) Google Sheets
14 4 (0.27%) Azure DevOps
14 4 (0.27%) PaaS
Communications & Networking
1 95 (6.34%) DNS
2 78 (5.21%) DHCP
3 76 (5.07%) Firewall
4 64 (4.27%) WAN
5 59 (3.94%) LAN
5 59 (3.94%) VPN
6 56 (3.74%) TCP/IP
7 32 (2.14%) Internet
8 31 (2.07%) VoIP
9 30 (2.00%) Wi-Fi
10 20 (1.34%) Wireless
11 14 (0.93%) Remote Desktop
11 14 (0.93%) VLAN
12 13 (0.87%) Cisco IOS
13 11 (0.73%) FIX Connectivity
13 11 (0.73%) WLAN
14 10 (0.67%) Intranet
15 8 (0.53%) Broadband
16 7 (0.47%) Network Security
16 7 (0.47%) SAN
Database & Business Intelligence
1 156 (10.41%) SQL Server
2 59 (3.94%) Oracle Database
3 44 (2.94%) Oracle Database 10g
3 44 (2.94%) Oracle Database 11g
3 44 (2.94%) VLDB
4 36 (2.40%) Power BI
5 30 (2.00%) SQL Server Integration Services
6 27 (1.80%) Elasticsearch
7 26 (1.74%) SQL Server Reporting Services
8 23 (1.54%) Data Warehouse
9 13 (0.87%) MySQL
10 11 (0.73%) Oracle Reports
11 10 (0.67%) Relational Database
12 5 (0.33%) BusinessObjects
13 4 (0.27%) Crystal Reports
14 3 (0.20%) Amazon RDS
14 3 (0.20%) Oracle Database 12c
14 3 (0.20%) SAP HANA
14 3 (0.20%) Tableau
15 2 (0.13%) NoSQL
Development Applications
1 52 (3.47%) JIRA
2 20 (1.34%) SQL Server Management Studio (SSMS)
3 12 (0.80%) Eclipse
4 5 (0.33%) Visual Studio
5 4 (0.27%) Jenkins
5 4 (0.27%) Postman
5 4 (0.27%) Toad
6 3 (0.20%) Octopus Deploy
6 3 (0.20%) TeamCity
General
1 516 (34.45%) Social Skills
2 309 (20.63%) Finance
3 201 (13.42%) Analytical Skills
4 90 (6.01%) Law
5 75 (5.01%) Legal
6 66 (4.41%) Manufacturing
7 61 (4.07%) Banking
8 58 (3.87%) Front Office
9 53 (3.54%) Retail
10 34 (2.27%) Telecoms
11 32 (2.14%) Marketing
12 30 (2.00%) Public Sector
13 26 (1.74%) Inclusion and Diversity
14 22 (1.47%) Police
15 19 (1.27%) Military
16 17 (1.13%) Back Office
17 16 (1.07%) Organisational Skills
18 12 (0.80%) Documentation Skills
18 12 (0.80%) Presentation Skills
19 11 (0.73%) Billing
Libraries, Frameworks & Software Standards
1 34 (2.27%) .NET
2 29 (1.94%) FIX Protocol
3 27 (1.80%) J2EE
3 27 (1.80%) Java EE
3 27 (1.80%) Spring
4 10 (0.67%) Oracle Fusion
4 10 (0.67%) REST
5 8 (0.53%) JSON
5 8 (0.53%) Web Services
6 7 (0.47%) ASP.NET
6 7 (0.47%) HTML
6 7 (0.47%) Middleware
7 6 (0.40%) OLE
8 5 (0.33%) XML
9 4 (0.27%) .NET Framework
9 4 (0.27%) SAML
10 3 (0.20%) CSS
10 3 (0.20%) SOAP
10 3 (0.20%) Software Packaging
10 3 (0.20%) XSLT
Miscellaneous
1 46 (3.07%) Driving Licence
2 39 (2.60%) Management Information System
3 38 (2.54%) Self-Motivation
4 30 (2.00%) Onboarding
4 30 (2.00%) Video Conferencing
5 22 (1.47%) Enterprise Software
6 18 (1.20%) Product Ownership
7 17 (1.13%) Replication
8 16 (1.07%) Foreign Exchange (FX)
9 15 (1.00%) CCTV
9 15 (1.00%) iPad
10 13 (0.87%) Mobile App
11 12 (0.80%) iPhone
12 11 (0.73%) Analytical Mindset
12 11 (0.73%) e-Learning
12 11 (0.73%) Eurex
12 11 (0.73%) Life Science
13 10 (0.67%) Housing Association
14 9 (0.60%) Smartphone
15 8 (0.53%) Greenfield Project
Operating Systems
1 488 (32.58%) Windows
2 205 (13.68%) Windows 10
3 155 (10.35%) Linux
4 137 (9.15%) Windows Server
5 129 (8.61%) Unix
6 58 (3.87%) Solaris
7 51 (3.40%) Apple iOS
8 37 (2.47%) Android
9 29 (1.94%) Mac OS
10 24 (1.60%) Windows Server 2019
11 23 (1.54%) Windows Server 2016
12 22 (1.47%) Mac OS X
13 19 (1.27%) Windows 7
14 14 (0.93%) Windows Server 2012
15 11 (0.73%) CentOS
15 11 (0.73%) Ubuntu
16 10 (0.67%) Windows Server 2008
17 6 (0.40%) Red Hat Enterprise Linux
18 3 (0.20%) AIX
19 2 (0.13%) Windows Vista
Processes & Methodologies
1 343 (22.90%) ITIL
2 330 (22.03%) Problem-Solving
3 325 (21.70%) Customer Service
4 165 (11.01%) Incident Management
5 159 (10.61%) ITSM
6 156 (10.41%) Service Management
7 122 (8.14%) ERP
8 99 (6.61%) Actionable Insight
9 92 (6.14%) Change Management
10 91 (6.07%) CRM
11 90 (6.01%) Service Delivery
12 70 (4.67%) Release Management
13 62 (4.14%) Agile
14 56 (3.74%) Continuous Improvement
15 54 (3.60%) Problem Management
16 53 (3.54%) Performance Tuning
17 52 (3.47%) Performance Monitoring
18 51 (3.40%) Project Management
19 45 (3.00%) Business Intelligence
20 44 (2.94%) Capacity Planning
Programming Languages
1 385 (25.70%) SQL
2 72 (4.81%) T-SQL
3 63 (4.21%) PL/SQL
3 63 (4.21%) PowerShell
4 43 (2.87%) Java
5 34 (2.27%) C#
6 33 (2.20%) Shell Script
7 27 (1.80%) Python
8 22 (1.47%) JavaScript
9 17 (1.13%) Bash
9 17 (1.13%) Perl
10 11 (0.73%) Ruby
11 8 (0.53%) C
12 7 (0.47%) VBA
13 4 (0.27%) R
14 3 (0.20%) COBOL
14 3 (0.20%) XPath
15 2 (0.13%) VB
16 1 (0.067%) PHP
16 1 (0.067%) VB.NET
Qualifications
1 239 (15.95%) Degree
2 107 (7.14%) Security Cleared
3 83 (5.54%) SC Cleared
4 36 (2.40%) Microsoft Certification
5 24 (1.60%) Computer Science Degree
6 21 (1.40%) A+ Certification
7 14 (0.93%) CISM
7 14 (0.93%) CISSP
7 14 (0.93%) GCIA
7 14 (0.93%) GCIH
7 14 (0.93%) GREM
8 11 (0.73%) DV Cleared
9 10 (0.67%) MCP
10 9 (0.60%) ITIL Certification
10 9 (0.60%) MCSA
11 8 (0.53%) PRINCE2 Practitioner
12 7 (0.47%) DBS Check
12 7 (0.47%) MCDST
12 7 (0.47%) Network+ Certification
12 7 (0.47%) NVQ Level 3
Quality Assurance & Compliance
1 192 (12.82%) SLA
2 14 (0.93%) ISO/IEC 27001
3 12 (0.80%) Cyber Essentials
4 11 (0.73%) PMO
5 9 (0.60%) Data Quality
6 5 (0.33%) GDPR
7 4 (0.27%) QA
8 3 (0.20%) Disclosure Scotland
8 3 (0.20%) ISO 9001
9 2 (0.13%) PCI DSS
9 2 (0.13%) Sarbanes-Oxley
10 1 (0.067%) Accessibility
10 1 (0.067%) Cyber Essentials PLUS
10 1 (0.067%) HMG Security Policy Framework
System Software
1 363 (24.23%) Active Directory
2 69 (4.61%) VMware Infrastructure
3 44 (2.94%) Oracle RAC
4 30 (2.00%) Hyper-V
5 15 (1.00%) Virtual Desktop
6 7 (0.47%) vSphere
7 6 (0.40%) XenApp
7 6 (0.40%) XenDesktop
8 4 (0.27%) Microsoft Virtual Server
8 4 (0.27%) Virtual Servers
8 4 (0.27%) VMware Workstation
9 3 (0.20%) VMware ESXi
10 2 (0.13%) Virtual Machines
Systems Management
1 89 (5.94%) Microsoft Intune
2 69 (4.61%) SCCM
3 44 (2.94%) Data Guard
3 44 (2.94%) Oracle RMAN
4 32 (2.14%) Single Sign-On
5 27 (1.80%) OpenSSO
6 26 (1.74%) Jamf Pro
7 7 (0.47%) WSUS
8 5 (0.33%) PaperCut
8 5 (0.33%) Progress Chef
8 5 (0.33%) Systems Management Server (SMS)
9 4 (0.27%) AirWatch
9 4 (0.27%) Backup Exec
9 4 (0.27%) Control-M
9 4 (0.27%) Grafana
9 4 (0.27%) McAfee ePO
9 4 (0.27%) WhatsUp Gold
10 3 (0.20%) Nessus
10 3 (0.20%) Oracle Statspack
10 3 (0.20%) ZENworks
Vendors
1 472 (31.51%) Microsoft
2 131 (8.74%) Oracle
3 95 (6.34%) VMware
4 76 (5.07%) Remedy
5 64 (4.27%) Cisco
6 47 (3.14%) Sun
7 45 (3.00%) Citrix
8 44 (2.94%) Bloomberg
8 44 (2.94%) ServiceNow
9 40 (2.67%) Apple
10 34 (2.27%) Dell
11 33 (2.20%) SAP
12 28 (1.87%) Veeam
13 25 (1.67%) ION Trading
14 24 (1.60%) Google
15 20 (1.34%) FNZ
15 20 (1.34%) HP
16 19 (1.27%) iManage
16 19 (1.27%) Meraki
16 19 (1.27%) Palo Alto