Support Engineer
UK

The median Support Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 99 157 265
Rank change year-on-year +58 +108 -92
Permanent jobs requiring a Support Engineer 2,664 2,336 2,518
As % of all permanent jobs advertised in the UK 2.67% 2.35% 1.55%
As % of the Job Titles category 2.82% 2.57% 1.61%
Number of salaries quoted 2,355 1,868 2,201
10th Percentile £24,240 £25,420 £24,250
25th Percentile £26,750 £27,750 £27,500
Median annual salary (50th Percentile) £32,500 £33,500 £33,500
Median % change year-on-year -2.99% - -1.47%
75th Percentile £41,500 £40,500 £43,750
90th Percentile £51,250 £52,238 £57,500
UK excluding London median annual salary £32,000 £32,000 £31,500
% change year-on-year - +1.59% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,627 91,047 156,403
% of permanent jobs with a recognized job title 94.71% 91.54% 96.08%
Number of salaries quoted 67,562 57,571 85,106
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,750 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 20 May 2024.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +62 2,441 £32,500 -2.99% 693
UK excluding London +45 2,237 £32,000 - 580
South East +21 635 £34,500 +9.52% 196
Work from Home +31 596 £35,500 +1.43% 193
Midlands +61 421 £30,000 - 94
North of England +43 410 £30,000 -2.25% 119
London -1 391 £40,000 +5.26% 160
South West +24 365 £32,500 +0.78% 88
West Midlands +76 230 £30,000 -7.69% 51
East of England +27 218 £31,000 -2.92% 55
East Midlands +30 186 £30,000 +8.11% 43
Yorkshire +72 175 £32,500 +11.11% 43
North West -1 175 £28,000 -8.77% 67
Scotland -48 86 £28,500 -13.64% 29
North East +38 60 £32,500 -5.80% 9
Wales +39 58 £27,500 -8.33% 11
Northern Ireland +39 34 £35,000 -4.76% 6
Isle of Man - 12 £43,750 -

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 May 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 1,400 (52.55%) Windows
2 1,208 (45.35%) Microsoft
3 1,159 (43.51%) Microsoft 365
4 1,026 (38.51%) Active Directory
5 824 (30.93%) Azure
5 824 (30.93%) Social Skills
6 624 (23.42%) Windows Server
7 559 (20.98%) Customer Service
8 534 (20.05%) Problem-Solving
9 480 (18.02%) Firewall
10 456 (17.12%) VMware
11 420 (15.77%) Microsoft Exchange
12 410 (15.39%) Windows 10
13 404 (15.17%) ITIL
14 377 (14.15%) Microsoft Office
15 345 (12.95%) Degree
16 341 (12.80%) SharePoint
17 322 (12.09%) VMware Infrastructure
18 321 (12.05%) SQL
19 316 (11.86%) Hyper-V
20 314 (11.79%) Finance
21 311 (11.67%) Microsoft Intune
22 304 (11.41%) Entra ID
23 288 (10.81%) Linux
24 256 (9.61%) DNS
25 231 (8.67%) Driving Licence
26 230 (8.63%) Cisco
27 217 (8.15%) SQL Server
28 215 (8.07%) SLA
29 205 (7.70%) Analytical Skills

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 420 (15.77%) Microsoft Exchange
2 341 (12.80%) SharePoint
3 34 (1.28%) IIS
4 29 (1.09%) Confluence
4 29 (1.09%) Skype for Business
5 25 (0.94%) Exchange Server 2013
6 24 (0.90%) Apache
7 21 (0.79%) Exchange Server 2010
8 14 (0.53%) Exchange Server 2007
9 12 (0.45%) SharePoint 2010
9 12 (0.45%) SharePoint 2013
10 11 (0.41%) Tomcat
11 9 (0.34%) CMS
11 9 (0.34%) WebSphere
12 6 (0.23%) Exchange Server 2000
12 6 (0.23%) WordPress
13 4 (0.15%) JBoss
13 4 (0.15%) Jupyter
13 4 (0.15%) SAS
14 2 (0.075%) Exchange Server 2003
Applications
1 377 (14.15%) Microsoft Office
2 98 (3.68%) Microsoft Excel
3 42 (1.58%) Microsoft PowerPoint
4 7 (0.26%) Spreadsheet
5 4 (0.15%) Microsoft Project
6 3 (0.11%) InfoPath
6 3 (0.11%) SPSS
6 3 (0.11%) Trello
7 2 (0.075%) AutoCAD
7 2 (0.075%) Revit
8 1 (0.038%) MS Visio
Business Applications
1 8 (0.30%) Dynamics CRM
2 5 (0.19%) Sage X3
2 5 (0.19%) Salesforce CRM
3 3 (0.11%) Eikon
4 2 (0.075%) Oracle Receivables
5 1 (0.038%) Carpe Diem
5 1 (0.038%) Dynamics AX
5 1 (0.038%) Dynamics NAV
5 1 (0.038%) Elite 3E
5 1 (0.038%) Endur
5 1 (0.038%) Findur
5 1 (0.038%) JDE EnterpriseOne
5 1 (0.038%) Payment Gateway
5 1 (0.038%) Remedy ITSM
Cloud Services
1 1,159 (43.51%) Microsoft 365
2 824 (30.93%) Azure
3 304 (11.41%) Entra ID
4 147 (5.52%) AWS
5 136 (5.11%) OneDrive
6 58 (2.18%) SaaS
7 57 (2.14%) GCP
8 39 (1.46%) Mimecast
9 35 (1.31%) IaaS
10 33 (1.24%) Dynamics 365
11 32 (1.20%) Power Platform
12 31 (1.16%) Google Workspace
13 22 (0.83%) PaaS
13 22 (0.83%) WhatsApp
14 17 (0.64%) OpenShift
15 11 (0.41%) Azure Sentinel
16 10 (0.38%) Power Automate
17 9 (0.34%) Amazon EC2
17 9 (0.34%) Cloud Computing
17 9 (0.34%) PowerApps
Communications & Networking
1 480 (18.02%) Firewall
2 256 (9.61%) DNS
3 187 (7.02%) DHCP
4 178 (6.68%) Wi-Fi
5 172 (6.46%) WAN
6 170 (6.38%) TCP/IP
6 170 (6.38%) VPN
7 157 (5.89%) LAN
8 137 (5.14%) Wireless
9 130 (4.88%) VoIP
10 121 (4.54%) SAN
11 111 (4.17%) VLAN
12 75 (2.82%) Remote Desktop
13 68 (2.55%) Internet
14 54 (2.03%) Network Security
15 35 (1.31%) PBX
16 34 (1.28%) Skype
17 32 (1.20%) Cisco IOS
18 25 (0.94%) NAS
19 24 (0.90%) Ethernet
Database & Business Intelligence
1 217 (8.15%) SQL Server
2 73 (2.74%) MySQL
3 57 (2.14%) Amazon RDS
4 40 (1.50%) PostgreSQL
5 22 (0.83%) MongoDB
6 19 (0.71%) Relational Database
7 11 (0.41%) Power BI
8 10 (0.38%) DB2
8 10 (0.38%) MariaDB
9 6 (0.23%) Oracle Database
10 5 (0.19%) Pentaho
10 5 (0.19%) SQL Server Analysis Services
10 5 (0.19%) SQL Server Reporting Services
11 4 (0.15%) Azure SQL Database
11 4 (0.15%) Data Lake
11 4 (0.15%) GIS
11 4 (0.15%) Metabase
11 4 (0.15%) SQL Server Integration Services
12 3 (0.11%) Big Data
12 3 (0.11%) EDRMS
Development Applications
1 81 (3.04%) JIRA
2 20 (0.75%) Bitbucket
3 17 (0.64%) IBM UrbanCode
4 14 (0.53%) Eclipse
4 14 (0.53%) Jenkins
5 10 (0.38%) Git
6 9 (0.34%) Visual Studio
7 4 (0.15%) GitLab
7 4 (0.15%) Visual Studio Code
8 3 (0.11%) MSI
8 3 (0.11%) Octopus Deploy
8 3 (0.11%) TeamCity
9 2 (0.075%) HP UFT
9 2 (0.075%) Hudson
9 2 (0.075%) IntelliJ
9 2 (0.075%) JMeter
9 2 (0.075%) LoadRunner
9 2 (0.075%) MSTest
9 2 (0.075%) Selenium
9 2 (0.075%) Team Foundation Server
General
1 824 (30.93%) Social Skills
2 314 (11.79%) Finance
3 205 (7.70%) Analytical Skills
4 171 (6.42%) Telecoms
5 139 (5.22%) Organisational Skills
6 132 (4.95%) Manufacturing
7 93 (3.49%) Law
8 57 (2.14%) Documentation Skills
9 54 (2.03%) Public Sector
10 53 (1.99%) Retail
11 52 (1.95%) Inclusion and Diversity
12 51 (1.91%) Banking
13 48 (1.80%) Electronics
13 48 (1.80%) Marketing
14 42 (1.58%) Legal
15 40 (1.50%) Automotive
16 32 (1.20%) Pharmaceutical
17 25 (0.94%) Military
18 22 (0.83%) Games
18 22 (0.83%) Presentation Skills
Libraries, Frameworks & Software Standards
1 60 (2.25%) .NET
2 50 (1.88%) REST
3 48 (1.80%) Web Services
4 42 (1.58%) SOAP
5 38 (1.43%) CSS
6 34 (1.28%) HTML
7 26 (0.98%) XML
8 13 (0.49%) Ajax
8 13 (0.49%) AngularJS
8 13 (0.49%) JDBC
8 13 (0.49%) JSON
8 13 (0.49%) ODBC
8 13 (0.49%) XHTML
9 10 (0.38%) .NET Framework
9 10 (0.38%) Kafka
10 9 (0.34%) ASP.NET
10 9 (0.34%) LAPP Stack
10 9 (0.34%) LDAP
11 8 (0.30%) ADSI
11 8 (0.30%) HTML5
Miscellaneous
1 231 (8.67%) Driving Licence
2 86 (3.23%) Self-Motivation
3 61 (2.29%) Replication
4 59 (2.21%) Onboarding
5 56 (2.10%) Data Centre
6 54 (2.03%) Management Information System
7 50 (1.88%) Clustering
8 45 (1.69%) Video Conferencing
9 36 (1.35%) Smartphone
10 33 (1.24%) Fat Client
10 33 (1.24%) Public Cloud
10 33 (1.24%) Thin Client
11 32 (1.20%) Enterprise Storage
12 31 (1.16%) EPoS
13 30 (1.13%) CCTV
14 29 (1.09%) Enterprise Software
15 20 (0.75%) iPad
15 20 (0.75%) iPhone
16 19 (0.71%) Client/Server
17 17 (0.64%) Foreign Exchange (FX)
Operating Systems
1 1,400 (52.55%) Windows
2 624 (23.42%) Windows Server
3 410 (15.39%) Windows 10
4 288 (10.81%) Linux
5 144 (5.41%) Mac OS
6 131 (4.92%) Windows Server 2012
7 96 (3.60%) Windows Server 2016
8 86 (3.23%) Windows 7
9 82 (3.08%) Windows Server 2019
10 76 (2.85%) Android
11 71 (2.67%) Apple iOS
12 44 (1.65%) Windows Server 2008
13 43 (1.61%) Unix
14 35 (1.31%) AIX
15 31 (1.16%) Mac OS X
16 25 (0.94%) CentOS
17 19 (0.71%) Windows 8
18 17 (0.64%) Ubuntu
19 11 (0.41%) VMS
20 10 (0.38%) Debian
Processes & Methodologies
1 559 (20.98%) Customer Service
2 534 (20.05%) Problem-Solving
3 404 (15.17%) ITIL
4 193 (7.24%) Infrastructure Engineering
5 112 (4.20%) Cybersecurity
6 108 (4.05%) Incident Management
7 107 (4.02%) Mentoring
8 103 (3.87%) Service Management
9 101 (3.79%) Continuous Improvement
9 101 (3.79%) Customer Experience
10 99 (3.72%) Service Delivery
11 91 (3.42%) Agile
12 88 (3.30%) Time Management
13 84 (3.15%) Computer Science
14 83 (3.12%) Customer Requirements
15 70 (2.63%) Asset Management
16 66 (2.48%) Migration
17 64 (2.40%) Change Management
18 63 (2.36%) ITSM
18 63 (2.36%) Project Delivery
Programming Languages
1 321 (12.05%) SQL
2 176 (6.61%) PowerShell
3 73 (2.74%) C#
4 70 (2.63%) Java
4 70 (2.63%) Python
5 40 (1.50%) VB
6 37 (1.39%) JavaScript
7 35 (1.31%) Bash
8 31 (1.16%) C++
9 28 (1.05%) C
10 20 (0.75%) T-SQL
11 17 (0.64%) Groovy
12 15 (0.56%) PL/SQL
13 14 (0.53%) Perl
14 11 (0.41%) ActionScript
15 10 (0.38%) Shell Script
16 9 (0.34%) PHP
17 7 (0.26%) XPath
18 5 (0.19%) VBA
19 4 (0.15%) VBScript
Qualifications
1 345 (12.95%) Degree
2 182 (6.83%) Microsoft Certification
3 174 (6.53%) Security Cleared
4 94 (3.53%) Cisco Certification
5 90 (3.38%) CCNA
6 86 (3.23%) SC Cleared
7 74 (2.78%) DBS Check
8 66 (2.48%) Computer Science Degree
9 50 (1.88%) A+ Certification
9 50 (1.88%) Azure Certification
9 50 (1.88%) ITIL Certification
10 48 (1.80%) MCP
11 41 (1.54%) DV Cleared
12 38 (1.43%) MCSE
12 38 (1.43%) Network+ Certification
13 34 (1.28%) HNC
13 34 (1.28%) ITIL Foundation Certificate
14 29 (1.09%) Master's Degree
15 22 (0.83%) MBA
16 21 (0.79%) BPSS Clearance
Quality Assurance & Compliance
1 215 (8.07%) SLA
2 58 (2.18%) GDPR
3 20 (0.75%) Cyber Essentials
3 20 (0.75%) PCI DSS
4 15 (0.56%) ISO/IEC 27001
5 7 (0.26%) QA
6 5 (0.19%) Accessibility
7 3 (0.11%) ISO 9001
8 2 (0.075%) ISO 14001
8 2 (0.075%) NIST
9 1 (0.038%) Cyber Essentials PLUS
9 1 (0.038%) GxP
System Software
1 1,026 (38.51%) Active Directory
2 322 (12.09%) VMware Infrastructure
3 316 (11.86%) Hyper-V
4 87 (3.27%) VMware ESXi
5 46 (1.73%) vSphere
6 34 (1.28%) XenApp
7 29 (1.09%) Virtual Desktop
8 23 (0.86%) KVM
8 23 (0.86%) Virtual Machines
9 21 (0.79%) XenDesktop
10 19 (0.71%) Firmware
11 17 (0.64%) Terminal Services
12 12 (0.45%) Docker
13 10 (0.38%) OpenSSH
14 8 (0.30%) NFS
14 8 (0.30%) VMware Workstation
15 6 (0.23%) Virtual Servers
15 6 (0.23%) VMware NSX
16 4 (0.15%) Citrix Hypervisor
17 2 (0.075%) VMware Server
Systems Management
1 311 (11.67%) Microsoft Intune
2 162 (6.08%) SCCM
3 33 (1.24%) vCenter Server
4 31 (1.16%) Jamf Pro
5 25 (0.94%) Terraform
6 20 (0.75%) Ansible
7 19 (0.71%) Backup Exec
8 18 (0.68%) NetBackup
8 18 (0.68%) Progress Chef
9 15 (0.56%) Cisco CUCM
10 13 (0.49%) ServiceCenter
10 13 (0.49%) WMI
11 11 (0.41%) Autotask
12 10 (0.38%) Failover Clustering
12 10 (0.38%) Grafana
12 10 (0.38%) IBM BigFix
12 10 (0.38%) PowerCLI
12 10 (0.38%) SCOM
13 8 (0.30%) Microsoft Clustering
13 8 (0.30%) Microsoft Data Protection Manager
Vendors
1 1,208 (45.35%) Microsoft
2 456 (17.12%) VMware
3 230 (8.63%) Cisco
4 193 (7.24%) Citrix
5 139 (5.22%) Apple
6 125 (4.69%) Veeam
7 101 (3.79%) HP
8 80 (3.00%) Dell
8 80 (3.00%) Oracle
9 74 (2.78%) Google
10 66 (2.48%) Sophos
11 54 (2.03%) Meraki
12 50 (1.88%) IBM
13 42 (1.58%) ServiceNow
14 35 (1.31%) Palo Alto
14 35 (1.31%) SAP
15 34 (1.28%) ConnectWise
15 34 (1.28%) Fortinet
16 33 (1.24%) Draytek
17 26 (0.98%) Splunk