2nd Line Support Engineer Jobs

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £31,000 per year according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 566 605 872
Rank change year-on-year +39 +267 -171
Permanent jobs requiring a 2nd Line Support Engineer 354 417 364
As % of all permanent jobs advertised in the UK 0.36% 0.41% 0.23%
As % of the Job Titles category 0.38% 0.45% 0.24%
Number of salaries quoted 340 383 346
10th Percentile £25,975 £26,250 £25,625
25th Percentile £26,750 £28,000 £26,250
Median annual salary (50th Percentile) £31,000 £32,500 £31,500
Median % change year-on-year -4.62% +3.17% +10.53%
75th Percentile £35,000 £37,000 £34,250
90th Percentile £38,750 £40,000 £38,750
UK excluding London median annual salary £30,000 £31,500 £30,000
% change year-on-year -4.76% +5.00% +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,899 92,293 151,422
% of permanent jobs with a recognized job title 94.62% 91.47% 96.10%
Number of salaries quoted 67,283 58,235 84,441
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,521
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,627 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 11 May 2024.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +33 333 £31,500 -3.08% 77
UK excluding London +12 294 £30,000 -4.76% 67
North of England +75 77 £30,000 +8.70% 9
South East -61 70 £30,000 -3.23% 21
Work from Home +69 69 £32,500 - 23
London +58 60 £34,000 -2.86% 10
East of England +41 51 £32,500 - 9
South West -27 46 £33,500 -8.84% 14
North West +19 37 £29,000 +0.87% 7
Midlands +4 32 £30,000 - 13
North East - 22 £32,250 -
West Midlands +20 21 £30,000 -3.23% 11
Yorkshire +82 18 £32,500 +17.75% 2
East Midlands -16 11 £32,500 +8.33% 2
Wales +14 10 £27,500 - 2
Scotland -57 6 £29,500 -7.81% 1
Northern Ireland +28 2 £38,750 +19.23%

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 11 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 261 (73.73%) Windows
2 245 (69.21%) Active Directory
3 244 (68.93%) Microsoft 365
4 240 (67.80%) Microsoft
5 166 (46.89%) Social Skills
6 159 (44.92%) Azure
7 122 (34.46%) Windows Server
8 120 (33.90%) Problem-Solving
9 113 (31.92%) Windows 10
10 102 (28.81%) VMware
11 101 (28.53%) SharePoint
12 95 (26.84%) Customer Service
13 92 (25.99%) Microsoft Exchange
14 87 (24.58%) Microsoft Office
14 87 (24.58%) Firewall
15 78 (22.03%) Microsoft Intune
16 73 (20.62%) VMware Infrastructure
17 61 (17.23%) Hyper-V
18 60 (16.95%) Microsoft Certification
18 60 (16.95%) Entra ID
19 56 (15.82%) ITIL
20 48 (13.56%) Wi-Fi
21 45 (12.71%) Degree
22 44 (12.43%) Analytical Skills
23 41 (11.58%) WAN
24 40 (11.30%) LAN
25 39 (11.02%) Citrix
26 38 (10.73%) DNS
27 36 (10.17%) Organisational Skills
28 35 (9.89%) Mac OS

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 101 (28.53%) SharePoint
2 92 (25.99%) Microsoft Exchange
3 11 (3.11%) SharePoint 2010
3 11 (3.11%) SharePoint 2013
4 6 (1.69%) Confluence
5 4 (1.13%) Jupyter
6 2 (0.56%) Exchange Server 2007
6 2 (0.56%) Exchange Server 2010
6 2 (0.56%) Exchange Server 2013
6 2 (0.56%) Skype for Business
7 1 (0.28%) IBM Notes
Applications
1 87 (24.58%) Microsoft Office
2 9 (2.54%) Microsoft Excel
3 3 (0.85%) Spreadsheet
Business Applications
1 1 (0.28%) Dynamics AX
1 1 (0.28%) Dynamics CRM
1 1 (0.28%) Remedy ITSM
Cloud Services
1 244 (68.93%) Microsoft 365
2 159 (44.92%) Azure
3 60 (16.95%) Entra ID
4 31 (8.76%) OneDrive
5 25 (7.06%) AWS
6 24 (6.78%) GCP
7 9 (2.54%) Dynamics 365
8 3 (0.85%) Azure Sentinel
8 3 (0.85%) Google Workspace
9 2 (0.56%) Mimecast
9 2 (0.56%) Power Platform
9 2 (0.56%) SaaS
10 1 (0.28%) Azure DevOps
10 1 (0.28%) IaaS
10 1 (0.28%) WhatsApp
Communications & Networking
1 87 (24.58%) Firewall
2 48 (13.56%) Wi-Fi
3 41 (11.58%) WAN
4 40 (11.30%) LAN
5 38 (10.73%) DNS
6 28 (7.91%) DHCP
7 25 (7.06%) VPN
8 23 (6.50%) VLAN
9 21 (5.93%) Network Security
10 19 (5.37%) SAN
11 18 (5.08%) TCP/IP
12 16 (4.52%) VoIP
13 14 (3.95%) Remote Desktop
14 13 (3.67%) Internet
15 7 (1.98%) NAS
16 6 (1.69%) Intranet
17 5 (1.41%) PBX
18 3 (0.85%) Ethernet
18 3 (0.85%) SMTP
18 3 (0.85%) Wireless
Database & Business Intelligence
1 28 (7.91%) SQL Server
2 14 (3.95%) Amazon RDS
3 8 (2.26%) MariaDB
3 8 (2.26%) MySQL
4 4 (1.13%) Metabase
5 1 (0.28%) Power BI
5 1 (0.28%) Relational Database
Development Applications
1 12 (3.39%) JIRA
2 4 (1.13%) Visual Studio Code
General
1 166 (46.89%) Social Skills
2 44 (12.43%) Analytical Skills
3 36 (10.17%) Organisational Skills
4 26 (7.34%) Finance
5 16 (4.52%) Manufacturing
6 15 (4.24%) Law
7 11 (3.11%) Legal
8 9 (2.54%) Documentation Skills
8 9 (2.54%) Telecoms
9 7 (1.98%) Retail
10 3 (0.85%) Inclusion and Diversity
11 2 (0.56%) Banking
11 2 (0.56%) Games
12 1 (0.28%) Advertising
12 1 (0.28%) Automotive
12 1 (0.28%) Electronics
12 1 (0.28%) Financial Institution
12 1 (0.28%) Marketing
12 1 (0.28%) Pharmaceutical
12 1 (0.28%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.13%) Cocoa
2 3 (0.85%) XML
3 2 (0.56%) .NET
3 2 (0.56%) JSON
4 1 (0.28%) ARM Templates
4 1 (0.28%) CSS
4 1 (0.28%) EDI
4 1 (0.28%) Web Services
Miscellaneous
1 27 (7.63%) Driving Licence
2 21 (5.93%) Onboarding
3 20 (5.65%) EPoS
4 11 (3.11%) Enterprise Storage
5 10 (2.82%) iPad
6 9 (2.54%) Self-Motivation
7 8 (2.26%) Clustering
8 6 (1.69%) Management Information System
8 6 (1.69%) Smartphone
8 6 (1.69%) Video Conferencing
9 5 (1.41%) Replication
10 4 (1.13%) Raspberry Pi
11 3 (0.85%) Apple TV
12 1 (0.28%) BYOD
12 1 (0.28%) Client/Server
12 1 (0.28%) Foreign Exchange (FX)
12 1 (0.28%) Hybrid Cloud
12 1 (0.28%) Linux Command Line
12 1 (0.28%) Public Cloud
12 1 (0.28%) Team-Oriented Environment
Operating Systems
1 261 (73.73%) Windows
2 122 (34.46%) Windows Server
3 113 (31.92%) Windows 10
4 35 (9.89%) Mac OS
5 31 (8.76%) Linux
6 28 (7.91%) Windows Server 2012
7 19 (5.37%) Apple iOS
8 13 (3.67%) Android
8 13 (3.67%) Windows Server 2019
9 8 (2.26%) Windows Server 2016
10 7 (1.98%) Windows 7
11 5 (1.41%) CentOS
11 5 (1.41%) Windows Server 2008
12 3 (0.85%) Mac OS X
13 1 (0.28%) Windows 8
13 1 (0.28%) Windows Mobile
Processes & Methodologies
1 120 (33.90%) Problem-Solving
2 95 (26.84%) Customer Service
3 56 (15.82%) ITIL
4 26 (7.34%) Mobile Device Management
5 25 (7.06%) Computer Science
6 23 (6.50%) Incident Management
7 19 (5.37%) Service Delivery
8 16 (4.52%) Infrastructure Engineering
9 14 (3.95%) Server Virtualisation
10 12 (3.39%) Mentoring
10 12 (3.39%) Project Delivery
10 12 (3.39%) Server Management
11 11 (3.11%) Antivirus Management
11 11 (3.11%) Desktop Virtualisation
11 11 (3.11%) Kalman Filter
11 11 (3.11%) Time Management
12 10 (2.82%) Continuous Improvement
13 9 (2.54%) Change Management
13 9 (2.54%) Disaster Recovery
13 9 (2.54%) Logistics
Programming Languages
1 25 (7.06%) PowerShell
2 15 (4.24%) SQL
3 3 (0.85%) Python
4 2 (0.56%) Bash
5 1 (0.28%) Bicep
5 1 (0.28%) C++
5 1 (0.28%) JavaScript
5 1 (0.28%) Perl
Qualifications
1 60 (16.95%) Microsoft Certification
2 45 (12.71%) Degree
3 30 (8.47%) Security Cleared
4 26 (7.34%) A+ Certification
5 25 (7.06%) DBS Check
6 23 (6.50%) Computer Science Degree
6 23 (6.50%) SC Cleared
7 21 (5.93%) MCP
8 14 (3.95%) Azure Certification
9 12 (3.39%) MCSE
10 11 (3.11%) MCITP
11 9 (2.54%) Network+ Certification
12 8 (2.26%) CompTIA Security+
13 6 (1.69%) CCNA
13 6 (1.69%) Cisco Certification
13 6 (1.69%) HND
14 4 (1.13%) MCDST
15 3 (0.85%) ITIL Certification
16 2 (0.56%) ITIL Foundation Certificate
17 1 (0.28%) AWS Certification
Quality Assurance & Compliance
1 26 (7.34%) SLA
2 1 (0.28%) Cyber Essentials
2 1 (0.28%) GDPR
2 1 (0.28%) ISO/IEC 27001
2 1 (0.28%) PCI DSS
System Software
1 245 (69.21%) Active Directory
2 73 (20.62%) VMware Infrastructure
3 61 (17.23%) Hyper-V
4 14 (3.95%) Virtual Desktop
5 13 (3.67%) VMware ESXi
6 11 (3.11%) XenApp
6 11 (3.11%) XenDesktop
7 8 (2.26%) vSphere
8 6 (1.69%) VMware Workstation
9 3 (0.85%) Terminal Services
10 1 (0.28%) Firmware
10 1 (0.28%) Virtual Servers
10 1 (0.28%) VMware NSX
Systems Management
1 78 (22.03%) Microsoft Intune
2 32 (9.04%) SCCM
3 8 (2.26%) Failover Clustering
3 8 (2.26%) Jamf Pro
4 7 (1.98%) Autotask
4 7 (1.98%) vCenter Server
5 6 (1.69%) SmoothWall
6 3 (0.85%) NetBackup
7 2 (0.56%) Single Sign-On
8 1 (0.28%) Ansible
8 1 (0.28%) Backup Exec
8 1 (0.28%) Dell DRAC
8 1 (0.28%) FortiGate
8 1 (0.28%) Opsgenie
8 1 (0.28%) Puppet
8 1 (0.28%) SCOM
8 1 (0.28%) SCVMM
Vendors
1 240 (67.80%) Microsoft
2 102 (28.81%) VMware
3 39 (11.02%) Citrix
4 30 (8.47%) Cisco
5 26 (7.34%) Apple
6 24 (6.78%) HP
7 23 (6.50%) Veeam
8 22 (6.21%) Google
9 20 (5.65%) Dell
10 19 (5.37%) Sophos
11 11 (3.11%) Symantec
12 10 (2.82%) Datto
13 6 (1.69%) ESET
13 6 (1.69%) Meraki
13 6 (1.69%) Remedy
14 5 (1.41%) Draytek
14 5 (1.41%) ServiceNow
15 4 (1.13%) Salesforce
15 4 (1.13%) Veritas
16 3 (0.85%) Sage