Services Manager
UK

The median Services Manager salary in the UK is £53,635 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 342 463 519
Rank change year-on-year +121 +56 -84
Permanent jobs requiring a Service Manager 829 643 1,009
As % of all permanent jobs advertised in the UK 0.84% 0.63% 0.64%
As % of the Job Titles category 0.88% 0.69% 0.67%
Number of salaries quoted 599 508 849
10th Percentile £36,250 £39,748 £41,250
25th Percentile £42,500 £46,031 £46,250
Median annual salary (50th Percentile) £53,635 £60,000 £56,485
Median % change year-on-year -10.61% +6.22% +12.73%
75th Percentile £65,000 £71,250 £68,750
90th Percentile £77,500 £85,000 £77,500
UK excluding London median annual salary £50,000 £54,300 £53,574
% change year-on-year -7.92% +1.36% +17.74%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,776 92,678 150,788
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,209 58,362 84,200
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Manager.

Salary trend for Service Manager in the UK

Service Manager
Salary Histogram

Salary distribution for jobs citing Service Manager over the 6 months to 9 May 2024.

Salary histogram for Service Manager in the UK

Service Manager
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +156 787 £55,000 -8.33% 199
UK excluding London +77 533 £50,000 -7.92% 150
London +152 267 £68,000 +0.74% 60
Work from Home +28 217 £55,000 -8.33% 52
North of England +105 188 £47,500 -4.04% 44
South East +26 125 £50,000 -16.67% 38
Yorkshire +115 93 £50,000 -10.71% 11
Midlands +15 89 £54,650 +4.10% 32
South West +12 82 £50,000 -4.76% 14
North West +31 73 £47,500 - 31
West Midlands +30 58 £60,000 +9.09% 21
East Midlands -10 29 £40,000 -10.88% 11
East of England +7 26 £42,500 -19.05% 15
North East +13 22 £45,000 -17.43% 2
Scotland -62 20 £47,500 -5.00% 5
Wales -9 3 £47,500 -20.83% 6

Service Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2024, Service Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Manager in the job title.

1 482 (58.14%) Service Delivery
2 357 (43.06%) ITIL
3 340 (41.01%) Social Skills
4 272 (32.81%) Service Management
5 251 (30.28%) Microsoft
6 235 (28.35%) Finance
7 223 (26.90%) SLA
8 193 (23.28%) ITSM
9 180 (21.71%) Mentoring
10 154 (18.58%) ServiceNow
11 127 (15.32%) Performance Management
12 125 (15.08%) Customer Service
13 122 (14.72%) Contract Negotiation
14 117 (14.11%) Law
15 114 (13.75%) SaaS
15 114 (13.75%) Inclusion and Diversity
16 109 (13.15%) Problem-Solving
17 104 (12.55%) Incident Management
18 101 (12.18%) Microsoft 365
19 99 (11.94%) Azure
20 98 (11.82%) Continuous Improvement
21 95 (11.46%) Dell
22 91 (10.98%) Stakeholder Management
23 90 (10.86%) Degree
24 89 (10.74%) Project Management
25 82 (9.89%) Problem Management
26 75 (9.05%) ITIL Certification
27 74 (8.93%) Line Management
28 68 (8.20%) Cybersecurity
29 67 (8.08%) Analytical Skills

Service Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (1.57%) Microsoft Exchange
2 11 (1.33%) SharePoint
3 9 (1.09%) Confluence
Applications
1 38 (4.58%) Microsoft Office
2 28 (3.38%) Microsoft Excel
3 14 (1.69%) Microsoft PowerPoint
Business Applications
1 8 (0.97%) Dynamics CRM
2 5 (0.60%) SAP ERP
3 2 (0.24%) iTrent
3 2 (0.24%) Oracle ERP
3 2 (0.24%) Raiser’s Edge
4 1 (0.12%) Oracle EBS
4 1 (0.12%) Remedy ITSM
4 1 (0.12%) SAP HR
4 1 (0.12%) SmartPlant
Cloud Services
1 114 (13.75%) SaaS
2 101 (12.18%) Microsoft 365
3 99 (11.94%) Azure
4 33 (3.98%) Cloud Computing
5 22 (2.65%) AWS
6 20 (2.41%) Power Platform
7 16 (1.93%) Entra ID
8 6 (0.72%) GCP
9 5 (0.60%) Dynamics 365
10 4 (0.48%) Mimecast
11 3 (0.36%) Amazon EC2
11 3 (0.36%) Amazon S3
11 3 (0.36%) AWS Lambda
11 3 (0.36%) MailChimp
11 3 (0.36%) Route 53
11 3 (0.36%) Serverless
11 3 (0.36%) WhatsApp
11 3 (0.36%) Zapier
12 2 (0.24%) Google Docs
12 2 (0.24%) Google Workspace
Communications & Networking
1 23 (2.77%) WAN
2 19 (2.29%) LAN
3 12 (1.45%) Wi-Fi
4 11 (1.33%) Firewall
5 9 (1.09%) DHCP
5 9 (1.09%) DNS
6 7 (0.84%) Network Security
6 7 (0.84%) Remote Desktop
6 7 (0.84%) VPN
7 6 (0.72%) Internet
8 5 (0.60%) Wireless
9 4 (0.48%) SD-WAN
10 3 (0.36%) VoIP
10 3 (0.36%) WLAN
11 2 (0.24%) NAS
12 1 (0.12%) Cisco IOS
12 1 (0.12%) TCP/IP
12 1 (0.12%) VSAT
Database & Business Intelligence
1 19 (2.29%) Power BI
2 14 (1.69%) SQL Server
3 8 (0.97%) Data Warehouse
4 6 (0.72%) SAP HANA
4 6 (0.72%) SQL Server Reporting Services
5 5 (0.60%) RDBMS
5 5 (0.60%) Relational Database
6 3 (0.36%) Amazon RDS
7 2 (0.24%) Oracle Reports
8 1 (0.12%) PowerPivot
Development Applications
1 13 (1.57%) JIRA
2 2 (0.24%) Bitbucket
2 2 (0.24%) GitLab
General
1 340 (41.01%) Social Skills
2 235 (28.35%) Finance
3 117 (14.11%) Law
4 114 (13.75%) Inclusion and Diversity
5 67 (8.08%) Analytical Skills
6 43 (5.19%) Public Sector
7 40 (4.83%) Presentation Skills
8 38 (4.58%) Retail
9 33 (3.98%) Banking
10 32 (3.86%) Influencing Skills
11 24 (2.90%) Telecoms
12 16 (1.93%) Legal
13 15 (1.81%) Spanish Language
14 14 (1.69%) Manufacturing
15 12 (1.45%) Billing
16 11 (1.33%) Organisational Skills
17 10 (1.21%) Advertising
17 10 (1.21%) French Language
17 10 (1.21%) Front Office
17 10 (1.21%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 16 (1.93%) EDI
2 10 (1.21%) Middleware
3 4 (0.48%) .NET
3 4 (0.48%) CSS
4 2 (0.24%) RESTful
Miscellaneous
1 24 (2.90%) Onboarding
2 23 (2.77%) Self-Motivation
3 19 (2.29%) Management Information System
4 17 (2.05%) Driving Licence
5 11 (1.33%) Virtual Team
6 9 (1.09%) NHS
6 9 (1.09%) PKI
6 9 (1.09%) Product Ownership
7 7 (0.84%) CMDB
7 7 (0.84%) Data Centre
8 6 (0.72%) Enterprise Software
9 5 (0.60%) Data Structures
9 5 (0.60%) Public Cloud
9 5 (0.60%) Reinsurance
9 5 (0.60%) Team-Oriented Environment
10 4 (0.48%) Cloud Native
10 4 (0.48%) Cyber Threat
10 4 (0.48%) PMI
11 3 (0.36%) FMCG
11 3 (0.36%) Greenfield Project
Operating Systems
1 66 (7.96%) Windows
2 21 (2.53%) Windows Server
3 7 (0.84%) Windows 10
4 4 (0.48%) Android
4 4 (0.48%) Linux
4 4 (0.48%) Mac OS
5 3 (0.36%) Windows Server 2008
6 1 (0.12%) Apple iOS
6 1 (0.12%) Windows Server 2016
Processes & Methodologies
1 482 (58.14%) Service Delivery
2 357 (43.06%) ITIL
3 272 (32.81%) Service Management
4 193 (23.28%) ITSM
5 180 (21.71%) Mentoring
6 127 (15.32%) Performance Management
7 125 (15.08%) Customer Service
8 122 (14.72%) Contract Negotiation
9 109 (13.15%) Problem-Solving
10 104 (12.55%) Incident Management
11 98 (11.82%) Continuous Improvement
12 91 (10.98%) Stakeholder Management
13 89 (10.74%) Project Management
14 82 (9.89%) Problem Management
15 74 (8.93%) Line Management
16 68 (8.20%) Cybersecurity
17 67 (8.08%) Change Management
18 65 (7.84%) Coaching
19 63 (7.60%) Agile
20 54 (6.51%) People Management
Programming Languages
1 10 (1.21%) C#
1 10 (1.21%) Java
2 9 (1.09%) SQL
3 8 (0.97%) Python
4 4 (0.48%) PowerShell
5 2 (0.24%) JavaScript
Qualifications
1 90 (10.86%) Degree
2 75 (9.05%) ITIL Certification
3 36 (4.34%) Security Cleared
4 22 (2.65%) Computer Science Degree
5 20 (2.41%) Cisco Certification
6 18 (2.17%) CCNP
7 17 (2.05%) Azure Certification
7 17 (2.05%) CCNA
8 12 (1.45%) DBS Check
9 11 (1.33%) Microsoft Certification
10 10 (1.21%) APMP
11 9 (1.09%) SC Cleared
12 5 (0.60%) A+ Certification
12 5 (0.60%) ITIL Foundation Certificate
12 5 (0.60%) PMI Certification
13 4 (0.48%) MCP
13 4 (0.48%) PMP
13 4 (0.48%) PRINCE2 Certification
14 3 (0.36%) Master's Degree
14 3 (0.36%) MCSE
Quality Assurance & Compliance
1 223 (26.90%) SLA
2 37 (4.46%) Cyber Essentials
3 34 (4.10%) ISO/IEC 27001
4 21 (2.53%) Accessibility
4 21 (2.53%) GDPR
5 13 (1.57%) PMO
6 9 (1.09%) QA
7 8 (0.97%) ISO 22301
8 5 (0.60%) Data Quality
8 5 (0.60%) NIST
9 4 (0.48%) Cyber Essentials PLUS
10 2 (0.24%) COBIT
11 1 (0.12%) ISO 9001
11 1 (0.12%) ISO/IEC 20000
11 1 (0.12%) NEBOSH
11 1 (0.12%) NIST 800
11 1 (0.12%) PCI DSS
11 1 (0.12%) SOC 2
System Software
1 34 (4.10%) Active Directory
2 11 (1.33%) IAG
3 8 (0.97%) VMware Infrastructure
4 3 (0.36%) Hyper-V
4 3 (0.36%) Virtual Servers
5 2 (0.24%) Virtual Machines
5 2 (0.24%) VMware Workstation
Systems Management
1 26 (3.14%) Microsoft Intune
2 4 (0.48%) Autotask
2 4 (0.48%) SCCM
3 3 (0.36%) Jamf Pro
3 3 (0.36%) Terraform
4 1 (0.12%) Ansible
4 1 (0.12%) WMI
Vendors
1 251 (30.28%) Microsoft
2 154 (18.58%) ServiceNow
3 95 (11.46%) Dell
4 26 (3.14%) Cisco
5 20 (2.41%) Salesforce
6 19 (2.29%) SAP
7 15 (1.81%) Apple
7 15 (1.81%) Fortinet
8 13 (1.57%) VMware
9 11 (1.33%) Oracle
10 8 (0.97%) Google
11 7 (0.84%) Remedy
12 5 (0.60%) Genesys
12 5 (0.60%) HubSpot
12 5 (0.60%) Meraki
13 4 (0.48%) Computacenter
13 4 (0.48%) ConnectWise
13 4 (0.48%) Qualys
13 4 (0.48%) Sophos
14 3 (0.36%) Citrix