Incident Management Jobs with Work from Home Options

Incident Management
UK > Work from Home

The table below provides summary statistics for permanent job vacancies with an option to work from home (WFH) and a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 20 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 235 214 305
Rank change year-on-year -21 +91 +54
Permanent jobs citing Incident Management 440 651 867
As % of all permanent jobs with a WFH option 1.30% 1.60% 1.22%
As % of the Processes & Methodologies category 1.43% 1.67% 1.25%
Number of salaries quoted 319 384 699
10th Percentile £30,000 £32,825 £28,000
25th Percentile £37,500 £40,938 £38,750
Median annual salary (50th Percentile) £52,500 £57,000 £50,000
Median % change year-on-year -7.89% +14.00% +4.17%
75th Percentile £72,500 £74,000 £65,000
90th Percentile £87,500 £85,875 £80,000
UK median annual salary £50,000 £52,500 £47,500
% change year-on-year -4.76% +10.53% -9.52%

All Process and Methodology Skills
Work from Home

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a WFH option and a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 30,838 38,971 69,157
As % of all permanent jobs with a WFH option 91.21% 96.04% 97.04%
Number of salaries quoted 23,338 27,094 41,652
10th Percentile £33,750 £37,500 £36,250
25th Percentile £42,500 £47,500 £45,750
Median annual salary (50th Percentile) £57,500 £62,500 £60,000
Median % change year-on-year -8.00% +4.17% +9.09%
75th Percentile £75,000 £82,500 £80,000
90th Percentile £95,000 £100,000 £95,000
UK median annual salary £55,000 £61,180 £60,000
% change year-on-year -10.10% +1.97% +9.09%

Incident Management
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Incident Management as a proportion of all IT jobs advertised.

Incident Management trend for jobs with a WFH option

Incident Management
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing Incident Management.

Incident Management salary trend for jobs with a WFH option

Incident Management
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing Incident Management over the 6 months to 20 May 2024.

Incident Management salary histogram for jobs with a WFH option

Incident Management
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (5.00%) SAS
2 12 (2.73%) Microsoft Exchange
3 8 (1.82%) SharePoint
4 5 (1.14%) IIS
5 3 (0.68%) Confluence
5 3 (0.68%) WordPress
6 2 (0.45%) CMS
6 2 (0.45%) Oracle Service Bus
6 2 (0.45%) WebLogic
Applications
1 27 (6.14%) Microsoft Office
2 12 (2.73%) Microsoft Excel
3 7 (1.59%) MS Visio
4 2 (0.45%) Adobe Creative Suite
4 2 (0.45%) Microsoft PowerPoint
5 1 (0.23%) Spreadsheet
Business Applications
1 11 (2.50%) Remedy ITSM
2 9 (2.05%) Dynamics CRM
3 6 (1.36%) SAP S/4HANA
4 5 (1.14%) Oracle ERP
5 3 (0.68%) NEC Housing
5 3 (0.68%) SAP HCM
5 3 (0.68%) SAP MM
6 2 (0.45%) iTrent
6 2 (0.45%) NetSuite
6 2 (0.45%) SAP PP
6 2 (0.45%) SAP SCM
6 2 (0.45%) SAP WM
7 1 (0.23%) Dynamics NAV
7 1 (0.23%) Oracle EBS
7 1 (0.23%) SAP HR
7 1 (0.23%) SAP Payroll
7 1 (0.23%) SAP SD
Cloud Services
1 120 (27.27%) Azure
2 64 (14.55%) Microsoft 365
3 26 (5.91%) AWS
4 20 (4.55%) SaaS
5 17 (3.86%) Serverless
6 15 (3.41%) Azure Data Factory
6 15 (3.41%) Entra ID
6 15 (3.41%) Power Platform
7 14 (3.18%) Azure Functions
7 14 (3.18%) Azure Logic Apps
7 14 (3.18%) Azure Service Bus
8 10 (2.27%) Azure DevOps
9 9 (2.05%) PowerApps
10 7 (1.59%) Azure Monitor
10 7 (1.59%) Azure Storage
10 7 (1.59%) GCP
10 7 (1.59%) PaaS
11 6 (1.36%) Amazon EC2
11 6 (1.36%) AWS CloudFormation
11 6 (1.36%) Virtual Private Cloud
Communications & Networking
1 41 (9.32%) Firewall
2 29 (6.59%) LAN
3 28 (6.36%) SAN
4 24 (5.45%) WAN
5 21 (4.77%) Wi-Fi
6 16 (3.64%) DNS
6 16 (3.64%) TCP/IP
7 12 (2.73%) DHCP
7 12 (2.73%) Network Security
8 7 (1.59%) MPLS
8 7 (1.59%) SD-WAN
8 7 (1.59%) VPN
9 6 (1.36%) Internet
9 6 (1.36%) Wireless
9 6 (1.36%) WLAN
10 5 (1.14%) 5G
10 5 (1.14%) BGP
10 5 (1.14%) Broadband
10 5 (1.14%) Remote Desktop
11 4 (0.91%) HTTPS
Database & Business Intelligence
1 46 (10.45%) SQL Server
2 26 (5.91%) MySQL
3 16 (3.64%) RDBMS
3 16 (3.64%) Relational Database
4 13 (2.95%) Amazon RDS
5 12 (2.73%) Oracle Database
6 10 (2.27%) Azure SQL Database
7 8 (1.82%) SQL Server Integration Services
8 6 (1.36%) Power BI
9 4 (0.91%) Redis
10 3 (0.68%) SAP HANA
11 2 (0.45%) Oracle Database 10g
11 2 (0.45%) Oracle Database 11g
11 2 (0.45%) PostgreSQL
11 2 (0.45%) VLDB
12 1 (0.23%) BusinessObjects XI
12 1 (0.23%) QlikView
Development Applications
1 23 (5.23%) JIRA
2 7 (1.59%) GitLab
3 4 (0.91%) Postman
4 3 (0.68%) Burp Suite
4 3 (0.68%) Git
4 3 (0.68%) Metasploit
4 3 (0.68%) sqlmap
5 2 (0.45%) HP UFT
5 2 (0.45%) JMeter
5 2 (0.45%) LoadRunner
5 2 (0.45%) MSTest
5 2 (0.45%) Selenium
5 2 (0.45%) Team Foundation Server
General
1 195 (44.32%) Social Skills
2 86 (19.55%) Analytical Skills
3 76 (17.27%) Finance
4 35 (7.95%) Organisational Skills
5 29 (6.59%) Legal
6 23 (5.23%) Public Sector
7 22 (5.00%) Law
8 16 (3.64%) Documentation Skills
8 16 (3.64%) Military
9 15 (3.41%) Banking
10 12 (2.73%) Front Office
11 11 (2.50%) Inclusion and Diversity
12 10 (2.27%) Manufacturing
13 9 (2.05%) Advertising
13 9 (2.05%) Retail
14 8 (1.82%) Back Office
15 7 (1.59%) Marketing
16 6 (1.36%) Fire and Rescue
16 6 (1.36%) Local Government
17 5 (1.14%) Financial Institution
Job Titles
1 125 (28.41%) Analyst
2 65 (14.77%) Support Analyst
3 44 (10.00%) IT Support
3 44 (10.00%) Support Engineer
4 37 (8.41%) Developer
4 37 (8.41%) IT Engineer
5 31 (7.05%) Applications Support
6 30 (6.82%) IT Support Engineer
6 30 (6.82%) Security Analyst
7 29 (6.59%) Infrastructure Engineer
8 27 (6.14%) Consultant
9 24 (5.45%) Security Consultant
9 24 (5.45%) Service Manager
10 23 (5.23%) 3rd Line Support
11 22 (5.00%) 3rd Line Engineer
11 22 (5.00%) 3rd Line Support Engineer
11 22 (5.00%) Information Analyst
11 22 (5.00%) Information Security Analyst
11 22 (5.00%) ServiceNow Developer
12 21 (4.77%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 30 (6.82%) CSS
2 26 (5.91%) HTML
3 25 (5.68%) .NET
4 22 (5.00%) AngularJS
4 22 (5.00%) Twitter Bootstrap
4 22 (5.00%) Web Services
5 12 (2.73%) FIX Protocol
6 8 (1.82%) .NET Framework
7 6 (1.36%) Oracle Fusion
8 4 (0.91%) Node.js
8 4 (0.91%) WebdriverIO
9 3 (0.68%) ASP.NET
10 2 (0.45%) EDI
10 2 (0.45%) Middleware
10 2 (0.45%) SailPoint
10 2 (0.45%) Software Packaging
11 1 (0.23%) 802.1X
11 1 (0.23%) ARM Templates
11 1 (0.23%) JSON
11 1 (0.23%) RESTful
Miscellaneous
1 42 (9.55%) Management Information System
2 30 (6.82%) Driving Licence
3 28 (6.36%) CMDB
3 28 (6.36%) Enterprise Storage
4 24 (5.45%) Legacy Systems
5 19 (4.32%) Self-Motivation
6 14 (3.18%) Onboarding
7 10 (2.27%) Analytical Mindset
8 9 (2.05%) Cyber Threat
8 9 (2.05%) Data Centre
9 8 (1.82%) Housing Association
9 8 (1.82%) Public Cloud
9 8 (1.82%) Security Posture
10 7 (1.59%) Linux Command Line
11 5 (1.14%) Enterprise Software
11 5 (1.14%) Hybrid Cloud
11 5 (1.14%) Marketing Technology
12 4 (0.91%) Cloud Native
12 4 (0.91%) Data Protection Act
12 4 (0.91%) Distributed Denial-of-Service
Operating Systems
1 113 (25.68%) Windows
2 70 (15.91%) Linux
3 47 (10.68%) Unix
4 23 (5.23%) Windows Server
5 19 (4.32%) Mac OS X
6 16 (3.64%) Windows 10
7 6 (1.36%) Apple iOS
7 6 (1.36%) Ubuntu
8 3 (0.68%) Amazon Linux
8 3 (0.68%) Android
8 3 (0.68%) Mac OS
8 3 (0.68%) Windows 7
8 3 (0.68%) Windows Server 2008
9 2 (0.45%) Solaris
9 2 (0.45%) Windows 8
9 2 (0.45%) Windows Server 2012
9 2 (0.45%) Windows Server 2016
9 2 (0.45%) Windows Server 2019
9 2 (0.45%) Windows Vista
10 1 (0.23%) VMS
Processes & Methodologies
1 160 (36.36%) ITIL
2 111 (25.23%) Change Management
2 111 (25.23%) Service Management
3 95 (21.59%) Problem Management
4 90 (20.45%) Problem-Solving
5 80 (18.18%) Security Operations
6 78 (17.73%) Customer Service
7 77 (17.50%) Service Delivery
8 76 (17.27%) Incident Response
9 75 (17.05%) Cybersecurity
10 72 (16.36%) ITSM
11 67 (15.23%) Information Security
12 66 (15.00%) Continuous Improvement
13 57 (12.95%) Risk Management
14 56 (12.73%) Actionable Insight
15 52 (11.82%) Root Cause Analysis
16 51 (11.59%) DevOps
17 50 (11.36%) Mentoring
18 44 (10.00%) Infrastructure Engineering
19 39 (8.86%) Agile
Programming Languages
1 53 (12.05%) SQL
2 35 (7.95%) PowerShell
3 29 (6.59%) C#
4 19 (4.32%) Bash
4 19 (4.32%) Python
5 16 (3.64%) Java
6 15 (3.41%) JavaScript
7 10 (2.27%) PL/SQL
8 8 (1.82%) MATLAB
8 8 (1.82%) T-SQL
8 8 (1.82%) VB.NET
8 8 (1.82%) VBA
9 2 (0.45%) Kusto Query Language
9 2 (0.45%) VB
10 1 (0.23%) Ladder Logic
Qualifications
1 71 (16.14%) Degree
2 53 (12.05%) Security Cleared
3 36 (8.18%) SC Cleared
4 33 (7.50%) CISSP
5 32 (7.27%) CISM
6 28 (6.36%) Azure Certification
7 26 (5.91%) Microsoft Certification
8 22 (5.00%) ITIL Certification
9 17 (3.86%) CISA
10 14 (3.18%) GCIA
10 14 (3.18%) GCIH
10 14 (3.18%) GREM
11 10 (2.27%) Computer Science Degree
12 8 (1.82%) ISO 27001 Lead Auditor
13 7 (1.59%) CCNA
13 7 (1.59%) Cisco Certification
14 6 (1.36%) CCNP
15 5 (1.14%) DV Cleared
16 4 (0.91%) AWS Certification
16 4 (0.91%) BPSS Clearance
Quality Assurance & Compliance
1 54 (12.27%) ISO/IEC 27001
2 48 (10.91%) SLA
3 21 (4.77%) Cyber Essentials
4 20 (4.55%) JSP 440
5 19 (4.32%) NIST
6 15 (3.41%) GRC
7 10 (2.27%) GDPR
8 6 (1.36%) QA
9 5 (1.14%) Cyber Essentials PLUS
9 5 (1.14%) SOC 2
10 4 (0.91%) California Consumer Privacy Act
10 4 (0.91%) ISO 22301
11 2 (0.45%) Accessibility
11 2 (0.45%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 2 (0.45%) NCSC
12 1 (0.23%) GxP
12 1 (0.23%) HIPAA
12 1 (0.23%) ISO 9001
System Software
1 71 (16.14%) Active Directory
2 21 (4.77%) Hyper-V
3 15 (3.41%) VMware Infrastructure
4 9 (2.05%) Docker
5 6 (1.36%) vSphere
6 4 (0.91%) Virtual Machines
7 3 (0.68%) Firmware
8 2 (0.45%) Oracle RAC
8 2 (0.45%) Terminal Services
9 1 (0.23%) BitLocker
9 1 (0.23%) Virtual Desktop
9 1 (0.23%) Virtual Servers
9 1 (0.23%) VMware NSX
Systems Management
1 24 (5.45%) Microsoft Intune
2 10 (2.27%) Terraform
3 8 (1.82%) SCCM
4 7 (1.59%) QRadar
5 6 (1.36%) Ansible
6 5 (1.14%) Kubernetes
7 4 (0.91%) Data Guard
7 4 (0.91%) Grafana
7 4 (0.91%) Kibana
8 2 (0.45%) DatAdvantage
8 2 (0.45%) FortiGate
8 2 (0.45%) Oracle RMAN
8 2 (0.45%) Rundeck
8 2 (0.45%) Symantec Endpoint Protection
9 1 (0.23%) Cisco Prime
9 1 (0.23%) EMC NetWorker
9 1 (0.23%) Jamf Pro
9 1 (0.23%) NetCrunch
9 1 (0.23%) Thomson Reuters DACS
9 1 (0.23%) WSUS
Vendors
1 109 (24.77%) Microsoft
2 39 (8.86%) Oracle
2 39 (8.86%) VMware
3 37 (8.41%) ServiceNow
4 21 (4.77%) Dell
5 20 (4.55%) Cisco
6 15 (3.41%) SAP
7 13 (2.95%) IBM
8 12 (2.73%) BMC
9 11 (2.50%) Remedy
9 11 (2.50%) Splunk
10 10 (2.27%) Google
11 8 (1.82%) Algorithmics
11 8 (1.82%) ION Trading
12 7 (1.59%) HP
12 7 (1.59%) Meraki
13 6 (1.36%) Adobe
13 6 (1.36%) Ubiquiti
14 5 (1.14%) Dynatrace
14 5 (1.14%) Virgin Media