over 12,000 people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT ServiceDelivery Management will join the newly created IT Service Management function, will own the day-to-day execution … of ServiceDelivery and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across … Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative and effective approach to both ServiceDelivery and Major Incident Management. The Sr. Manager, Global IT ServiceDeliverymore »
Northampton, Northamptonshire, East Midlands, United Kingdom
Viqu Limited
Junior ServiceDeliveryManager Northampton (Hybrid) £27,000 - £33,000 VIQU are seeking a Junior ServiceDeliveryManager to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud … services and e-commerce solutions. The successful Junior ServiceDeliveryManager will focus on providing proactive and customer-focused engagement. The Junior ServiceDeliveryManager will oversee a collective inbox for client communication, resolving inquiries, requests, and queries. You will serve as the initial … their client base, managing all interactions to guarantee swift and proficient resolution. You should have a minimum of 2 years experience in a customer service role within an IT environment Responsibilities of the Junior ServiceDeliveryManager: - Oversee and regulate the collective inbox, monitoring inbound client more »
ServiceDeliveryManagerServiceDeliveryManager - Canary Wharf - London/1 day per week office based - to £75,000 plus bonus to 13%, annual salary review to 10% and great benefits! - Package to @£83,000 Global client has a great opportunity for a ServiceDeliveryManager (with experience or an interest in cyber security) to be responsible for the successful running and further development of a predominately outsourced Security Operations Centre (SOC). You will provide line management of a small team and the responsibilities include recommending what resources are needed. … The ideal candidate for this role will have a 80/20 mix of ServiceDelivery and Security experience As a ServiceDeliveryManager you will prepare regular reports to Program Office and stakeholders on performance, development and opportunities of the GSOC. With Vendor management more »
Northamptonshire, England, United Kingdom Hybrid / WFH Options
S-SA Digital
Junior IT ServiceDeliveryManager Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: ServiceDelivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management We're on the hunt for a … Junior ServiceDeliveryManager armed with exceptional customer service, organizational, and relationship-building skills. Basic IT knowledge is a must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You … ll be an integral part of our servicedelivery team, backed by the ServiceDelivery Manager. Collaboration is key as you'll work hand-in-hand with other departments to ensure seamless alignment of our servicedelivery function with our clients. This role thrives more »
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
STAFFORD-SHARP ASSOCIATES LTD
Junior IT ServiceDeliveryManager Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: ServiceDelivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management We're on the hunt for a … Junior ServiceDeliveryManager armed with exceptional customer service, organizational, and relationship-building skills. Basic IT knowledge is a must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You … ll be an integral part of our servicedelivery team, backed by the ServiceDelivery Manager. Collaboration is key as you'll work hand-in-hand with other departments to ensure seamless alignment of our servicedelivery function with our clients. This role thrives more »
Collingtree, England, United Kingdom Hybrid / WFH Options
STAFFORD-SHARP ASSOCIATES LTD
Junior IT ServiceDeliveryManager Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: ServiceDelivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management We're on the hunt for a … Junior ServiceDeliveryManager armed with exceptional customer service, organizational, and relationship-building skills. Basic IT knowledge is a must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You … ll be an integral part of our servicedelivery team, backed by the ServiceDelivery Manager. Collaboration is key as you'll work hand-in-hand with other departments to ensure seamless alignment of our servicedelivery function with our clients. This role thrives more »
The Associates are looking for an IT ServiceDeliverymanager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their … data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT ServiceDeliveryManager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or more »
Employment Type: Permanent
Salary: £60000 - £65000/annum Excellent Benefits including bonus
The Associates are looking for an IT ServiceDeliverymanager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their … data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT ServiceDeliveryManager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or more »
North London, London, United Kingdom Hybrid / WFH Options
Context
ServiceDeliveryManager - IT Managed Service Provider Hybrid working London ServiceDeliveryManager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees … sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional ServiceDeliverymore »
Job summary The post holder will work within the West Hertfordshire Teaching Hospitals NHS Trust ICT team. The ServiceDeliveryManager will manage ICT service escalations and service incidents and be responsible for the delivery and quality of the ICT service across the … whole Trust. This includes not only delivery of ICT services provided by internal resolver groups, but also external third parties. The overall goal is to maximise ICT service quality and consequently to improve the day-to-day operations of the Trust. Reporting to the Head of IT Service Engagement & Programme Delivery, the ServiceDeliveryManager will have highly developed specialist knowledge of and be an expert in ITIL Service Management disciplines, ICT Service management and supplier relationship management. The post-holder will also be responsible for ICT servicedeliverymore »
ServiceDeliveryManager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced ServiceDelivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and operational demands. … This role is central to managing and optimising relationships with outsourced IT service providers, ensuring these partnerships deliver exceptional value, performance, and compliance with the organisations standards. Through a deep understanding of advanced ITIL practices, the SDM will craft servicedelivery frameworks that enhance efficiency, resilience, and … customer satisfaction. In addition, the SDM will play a pivotal role in the strategic management of outsourced delivery models. This encompasses rigorous vendor management, ensuring outsourced services are not only compliant with regulatory standards but also aligned with the organisations ethos of delivering secure, scalable, and forward-thinking IT more »
Customer Success/ServiceDeliveryManager – Wales - £80k Managed Service Provider require an experienced Customer Success/ServiceDeliveryManager who thrives on building deep relationships whilst handholding customers/clients throughout their customer journey. This role sits within the service management … environment where new ideas are welcome. Collaboration is key to this organisation, so creative thinkers please do apply! Responsibilities of the Customer Success/ServiceDeliveryManager: Onboarding customers to the MSP/Service Continually improve the service Set up new processes, updates and functions … Liaising with multiple stakeholders Be the point of escalation for service issues Requirements of the Customer Success/ServiceDeliveryManager: Knowledge of service methodologies within IT or Technology Communication, presentation & relationship building skills Orientated and innovative thinker Project Management experience MSSP, IT, Technology or more »
Northamptonshire, England, United Kingdom Hybrid / WFH Options
IP Source Ltd
Junior ServiceDeliveryManager Northampton £27K - £33K + Company Benefits Our client is a top-tier IT service provider in Europe with 40 years of experience, known for their innovative and collaborative approach. Operating in 14 European countries and managing over 85 system houses and e … services. By focusing on accessibility and local presence, they provide extensive support through their global network of IT partners. The Role: As a Junior ServiceDeliveryManager, you will be a proactive and customer-focussed individual primarily responsible for managing a shared inbox for client inquiries, requests … as needed. Coordinate with internal teams to address client requests and resolve issues in a timely manner. Escalate complex issues or requests to Senior ServiceDelivery Managers or other relevant stakeholders as necessary. Maintain detailed records of client interactions and actions taken to ensure accountability and transparency. Collaborate more »
Network IT is currently recruiting for a ServiceDeliveryManager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and …/7 support offerings. The Role: This role is an excellent opportunity to build a career in ServiceDelivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of … contact within the account for ServiceDelivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem more »
career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of ServiceDeliveryManager, supporting delivery of our Subsurface Data Management services to existing Energy customers. We are looking for an experienced ServiceDeliveryManager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we are continually improving to meet their evolving needs whilst … developing the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At Sword, we are proud of more »
ServiceDeliveryManager (SDM- Hybrid) Islington, UK Monday to Friday Full Time, Permanent 37.5hrs per week £33-35,000 The ServiceDeliveryManager (SDM) is responsible for the performance & achievement of SLAs within a specific area, providing leadership to a team of Health Practitioners … contribute and challenge within a team/area to improve performance, along with the ability to communicate with peers and senior management. An effective ServiceDeliveryManager must demonstrate the following skills/behaviours:- Strong Initiative and driven, with a pro-active nature, keen to learn, personable … of SLAs and KPIs. Monthly 1-2-1 with team members. Cascading information to Team Members through Daily meetings/huddles with all staff3 Delivery of monthly team meetings including operational updates. To promote joint working and maximise the local relationshipsClinical and Non Clinical employees alongside theengagement structure. Responsible more »
ServiceManager £40k - £45k Remote - UK Benefits: Competitive salary and benefits package Opportunity to work on diverse and challenging projects Exposure to a variety of clients Chance to contribute to the company's success and growth Death in Service benefit Company Pension scheme 25 days annual leave … not including Bank Holidays) increasing with length of service SAGE Employee benefits SAGE Employee assistance program Our client are looking for a ServiceManager to further enhance our service to our clients. This is an exciting time to join our client as they grow to enhance … to join our team. Our client are looking for talented and motivated individuals who are eager to learn and grow. Key tasks and Responsibilities: ServiceDelivery Management: Own the Managed Service element within our contracts, on behalf of the General Manager and Senior Management Team, ensuring more »
We have an excellent opportunity for a Client Services DeliveryManager – Global Immigration & Mobility Services, to join a leading international consultancy. Applicants must have experience in the following: Designing, creating, implementing and managing performance metrics Proactively building and developing innovative ideas Proven track record of ensuring the team … delivers an efficient and effective service to clients Strong IT skills and ability to create reports, graphs and other metrics Sound knowledge of global immigration and mobility processes Leading by example with their knowledge and problem-solving skills Desire to grow and develop in a fast-growing company Proactive … and ambitious attitude At the heart of our client’s success is their commitment to exceptional client service. As the Client ServiceDeliveryManager, you'll play a key role in enhancing client services, ensuring the delivery of efficient and effective solutions across operations. This position more »
Position Name: ServiceDeliveryManager Permanent Location: Remote + some travel to Civica and customer sites Skills: ITIL, Servicedelivery, relationship management, forecasting/budgeting, service management *** Current/Active SC Clearance is essential for this role *** About Civica: We’re Civica and we … will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. The ServiceDeliveryManager leads a portfolio of Civica Managed Services to maximise quality of Service and Customer satisfaction whilst ensuring that the … Service is delivered successfully against SLA and within target cost and margin. Responsibilities - Successfully managing teams of Service Engineers to deliver Services against SLA, according to contract and within agreed target margin to the requisite Quality standards Extensive customer engagement to ensure customer satisfaction is consistently met or more »
Job DescriptionNetwork IT is currently recruiting for a ServiceDeliveryManager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and …/7 support offerings.The Role:This role is an excellent opportunity to build a career in ServiceDelivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business.You’ll be trusted as a single point of contact … within the account for ServiceDelivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking – all with an aim to provide the highest service standards to the customer account.As the SDM, you will take ownership of technical issues and problem management, working more »
Newcastle upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for a ServiceDeliveryManager to join our NHS Workforce Recruitment Services team. In this role you will provide clear leadership, be a change champion … and demonstrate flexibility while influencing others to work collaboratively. You will play a key role in creating sustainable improvements in both performance and servicedelivery for Workforce Recruitment Services. We have NHSBSA bases in Newcastle Upon Tyne, Wakefield, Fleetwood, Middlebrook and Eastbourne. Your base location would be closest … people who are dedicated to making positive changes to support healthcare related recruitment. What do we offer? 27 days leave (increasing with length of service) and 8 bank holidays Flexible working (we're happy to discuss options such as compressed hours) Hybrid working (we are currently working largely remotely more »
Job Title: ServiceDeliveryManager Who Are We? Join a dynamic waste management company committed to delivering excellence in service and sustainability. As a ServiceDeliveryManager, you'll play a pivotal role in ensuring efficient operations and exceptional customer service. Role Overview … The ServiceDeliveryManager will lead the daily operations of the office and collection drivers, ensuring tasks are completed in line with health and safety policies and profitability objectives. Working closely with the Service Leadership team, you'll strive to deliver a best-in-class service … Sign off new contracts, ensuring feasibility and location compatibility. Manage customer billing for extra waste collection. Keep the Depot Customer Hotlist updated and communicate service issues. Perform other reasonable tasks as required. Skills and Experience: Strong leadership and customer service skills. Extensive knowledge of the waste industry. Proficiency more »
Junior ServiceDeliveryManager Northampton (Hybrid) £27,000 - £33,000 VIQU are seeking a Junior ServiceDeliveryManager to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud … services and e-commerce solutions. The successful Junior ServiceDeliveryManager will focus on providing proactive an... APCT1_UKTJ more »
ServiceDeliveryManager Job Type : Full Time, Permanent Location: Oxford Salary: £30,000 - £40,000 per annum Key Responsibilities You will ensure compliance with standards and regulations related to service provision, including SLA adherence and maintaining quality standards. Collaborate with the operations manager to address … build and maintain high-performing team and to foster a positive working environment. Co-lead meetings with external entities and internal teams to discuss service issues, progress, and outcomes. Additionally, you will develop and present reports on servicedelivery performance to top management and the operations manager. … Facilitate effective communication between clients and the servicedelivery department, ensuring clarity and alignment of customer requirements and expectations. You will ensure that the delivery environment possesses the necessary technical skills and knowledge to meet client needs. Your focus will be on identifying areas for improvement and more »
Salary: £71,760 Join Our Team as a ServiceDeliveryManager! Are you ready to take the lead in ensuring top-notch servicedelivery and maintenance in the housing sector? We're seeking a dynamic and dedicated ServiceDeliveryManager to oversee … the daily operations in a defined area, delivering quality service to our customers and enhancing MTVH's reputation. Key Responsibilities and Outcomes: Deliver high-quality maintenance services in line with business objectives and targets across all our work streams. Plan, execute, control, and monitor day-to-day operations to … with health and safety regulations and external accreditation requirements. Promote a culture of continuous improvement, cost reduction, and value for money. Foster excellent customer service and collaborate with colleagues to provide integrated solutions. Make prompt and informed decisions to drive the company's competitiveness. Instill energy and dynamism into more »