Ticket Management Jobs in England

Ticket Management
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 2 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 658 622 862
Rank change year-on-year -36 +240 -89
Permanent jobs citing Ticket Management 192 317 312
As % of all permanent jobs advertised in England 0.21% 0.38% 0.22%
As % of the Processes & Methodologies category 0.25% 0.39% 0.23%
Number of salaries quoted 170 128 169
10th Percentile £25,759 £25,000 £23,000
25th Percentile £28,343 £26,250 £26,250
Median annual salary (50th Percentile) £39,750 £42,500 £33,000
Median % change year-on-year -6.47% +28.79% -4.35%
75th Percentile £57,500 £50,625 £43,750
90th Percentile £68,775 £70,000 £70,750
UK median annual salary £37,500 £40,000 £33,000
% change year-on-year -6.25% +21.21% -4.35%

All Process and Methodology Skills
England

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 76,200 80,466 135,750
As % of all permanent jobs advertised in England 83.51% 95.48% 95.97%
Number of salaries quoted 55,193 48,975 73,419
10th Percentile £29,022 £34,324 £33,262
25th Percentile £40,000 £46,000 £44,075
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £72,500 £82,500 £80,000
90th Percentile £92,500 £102,500 £97,500
UK median annual salary £55,000 £60,899 £60,000
% change year-on-year -9.69% +1.50% +9.09%

Ticket Management
Job Vacancy Trend in England

Job postings citing Ticket Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Ticket Management in England

Ticket Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Ticket Management in England.

Salary trend for Ticket Management in England

Ticket Management
Salary Histogram in England

Salary distribution for jobs citing Ticket Management in England over the 6 months to 2 June 2024.

Salary histogram for Ticket Management in England

Ticket Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the England region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +116 49 £52,501 +2.44% 5
South East +2 45 £55,000 +54.93% 4
South West -12 30 £30,000 -27.71% 3
Midlands -39 29 £32,500 +30.00% 10
East of England +4 24 £31,000 -27.06% 7
West Midlands -11 16 £35,000 -12.50% 5
East Midlands -42 13 £24,750 -1.00% 5
North of England -105 13 £50,000 +11.11% 6
Yorkshire -17 8 £45,000 +5.88% 1
North East -17 4 £60,000 +41.18%
North West -70 1 £42,500 -5.56% 5
Ticket Management
UK

Ticket Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (17.19%) SharePoint
2 29 (15.10%) Microsoft Exchange
3 5 (2.60%) Confluence
4 4 (2.08%) Exchange Server 2007
4 4 (2.08%) Exchange Server 2010
4 4 (2.08%) Exchange Server 2013
5 2 (1.04%) WordPress
Applications
1 30 (15.63%) Microsoft Office
2 23 (11.98%) Microsoft Excel
3 20 (10.42%) Microsoft PowerPoint
4 12 (6.25%) MS Visio
Business Applications
1 18 (9.38%) Dynamics CRM
2 4 (2.08%) Sage 200
3 3 (1.56%) Carpe Diem
Cloud Services
1 85 (44.27%) Microsoft 365
2 55 (28.65%) Azure
3 32 (16.67%) Entra ID
4 20 (10.42%) OneDrive
5 18 (9.38%) Dynamics 365
5 18 (9.38%) Power Automate
6 8 (4.17%) AWS
7 7 (3.65%) GitHub
8 4 (2.08%) Mimecast
9 2 (1.04%) Google Workspace
9 2 (1.04%) Power Platform
9 2 (1.04%) SaaS
10 1 (0.52%) SAP Fieldglass
10 1 (0.52%) WhatsApp
Communications & Networking
1 35 (18.23%) VPN
2 33 (17.19%) Firewall
3 26 (13.54%) Remote Desktop
4 24 (12.50%) LAN
5 21 (10.94%) DNS
6 18 (9.38%) WAN
7 16 (8.33%) Wireless
8 13 (6.77%) DHCP
8 13 (6.77%) Wi-Fi
9 9 (4.69%) Network Security
10 7 (3.65%) TCP/IP
11 6 (3.13%) Wireshark
12 5 (2.60%) SAN
13 4 (2.08%) VLAN
14 3 (1.56%) SD-WAN
14 3 (1.56%) Skype
14 3 (1.56%) VoIP
15 2 (1.04%) 3G
15 2 (1.04%) 4G
15 2 (1.04%) Converged Networks
Database & Business Intelligence
1 8 (4.17%) SQL Server
2 4 (2.08%) MySQL
3 2 (1.04%) Power BI
Development Applications
1 17 (8.85%) JIRA
General
1 77 (40.10%) Social Skills
2 32 (16.67%) Analytical Skills
3 30 (15.63%) Law
4 19 (9.90%) Finance
5 8 (4.17%) Telecoms
6 4 (2.08%) Automotive
6 4 (2.08%) Legal
7 3 (1.56%) Presentation Skills
7 3 (1.56%) Retail
8 2 (1.04%) Back Office
8 2 (1.04%) Documentation Skills
8 2 (1.04%) Manufacturing
8 2 (1.04%) Military
8 2 (1.04%) Tech for Good
9 1 (0.52%) Banking
9 1 (0.52%) Games
9 1 (0.52%) Inclusion and Diversity
9 1 (0.52%) Retail Banking
Job Titles
1 43 (22.40%) Analyst
1 43 (22.40%) Support Engineer
2 23 (11.98%) Consultant
3 20 (10.42%) IT Support
3 20 (10.42%) Service Analyst
3 20 (10.42%) Service Desk Analyst
4 19 (9.90%) Desktop Engineer
5 17 (8.85%) Lead
6 16 (8.33%) Desktop Support
6 16 (8.33%) Senior
7 15 (7.81%) Desktop Support Engineer
7 15 (7.81%) Dynamics 365 Consultant
7 15 (7.81%) IT Analyst
8 13 (6.77%) Support Analyst
8 13 (6.77%) Technical Support
9 12 (6.25%) CRM Consultant
9 12 (6.25%) Microsoft Consultant
9 12 (6.25%) Service Desk Engineer
10 9 (4.69%) Team Leader
10 9 (4.69%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 4 (2.08%) HTML
2 1 (0.52%) EDI
2 1 (0.52%) Spring
Miscellaneous
1 14 (7.29%) Management Information System
2 12 (6.25%) Replication
3 7 (3.65%) CCTV
3 7 (3.65%) Onboarding
4 6 (3.13%) Cyber Threat
4 6 (3.13%) Video Conferencing
5 5 (2.60%) Driving Licence
6 4 (2.08%) FMCG
7 3 (1.56%) Data Centre
7 3 (1.56%) iPad
7 3 (1.56%) iPhone
8 2 (1.04%) Digital Signage
9 1 (0.52%) Cloud Native
9 1 (0.52%) Public Cloud
9 1 (0.52%) Security Operations Centre
9 1 (0.52%) Self-Motivation
Operating Systems
1 92 (47.92%) Windows
2 28 (14.58%) Windows Server
3 22 (11.46%) Linux
4 11 (5.73%) Apple iOS
5 8 (4.17%) Android
5 8 (4.17%) Windows 10
6 7 (3.65%) Unix
6 7 (3.65%) Windows 7
7 6 (3.13%) Mac OS
8 5 (2.60%) CentOS
8 5 (2.60%) Red Hat Enterprise Linux
8 5 (2.60%) SUSE
8 5 (2.60%) Ubuntu
9 4 (2.08%) Windows Server 2008
9 4 (2.08%) Windows Server 2012
9 4 (2.08%) Windows Server 2016
9 4 (2.08%) Windows Server 2019
10 1 (0.52%) VMS
10 1 (0.52%) Windows 8
Processes & Methodologies
1 48 (25.00%) Customer Service
2 47 (24.48%) ITIL
2 47 (24.48%) Problem-Solving
3 23 (11.98%) Break/Fix
4 22 (11.46%) Problem Management
5 20 (10.42%) Asset Management
5 20 (10.42%) CRM
5 20 (10.42%) Service Delivery
6 19 (9.90%) Continuous Improvement
7 18 (9.38%) Build Automation
7 18 (9.38%) Continuous Integration
7 18 (9.38%) Data Modelling
7 18 (9.38%) DevOps
7 18 (9.38%) Incident Management
7 18 (9.38%) ITSM
7 18 (9.38%) Test Automation
8 17 (8.85%) Mentoring
9 15 (7.81%) Service Management
10 14 (7.29%) Change Management
10 14 (7.29%) Cybersecurity
Programming Languages
1 15 (7.81%) SQL
2 8 (4.17%) Java
3 7 (3.65%) PowerShell
4 4 (2.08%) PHP
Qualifications
1 24 (12.50%) Degree
2 7 (3.65%) Security Cleared
3 6 (3.13%) A+ Certification
3 6 (3.13%) CCNA
3 6 (3.13%) Cisco Certification
4 5 (2.60%) CCA
4 5 (2.60%) Citrix Certification
4 5 (2.60%) MCP
4 5 (2.60%) Network+ Certification
5 2 (1.04%) DBS Check
5 2 (1.04%) ITIL Foundation Certificate
5 2 (1.04%) SC Cleared
6 1 (0.52%) Computer Science Degree
6 1 (0.52%) ITIL Certification
6 1 (0.52%) JNCIA
Quality Assurance & Compliance
1 41 (21.35%) SLA
2 7 (3.65%) ISO/IEC 27001
2 7 (3.65%) NCSC
3 6 (3.13%) GDPR
3 6 (3.13%) GRC
3 6 (3.13%) PCI DSS
3 6 (3.13%) QA
4 5 (2.60%) Accessibility
5 2 (1.04%) Cyber Essentials
System Software
1 87 (45.31%) Active Directory
2 13 (6.77%) Hyper-V
3 9 (4.69%) VMware Infrastructure
4 7 (3.65%) vSphere
5 5 (2.60%) XenApp
5 5 (2.60%) XenDesktop
6 3 (1.56%) Virtual Desktop
Systems Management
1 45 (23.44%) Microsoft Intune
2 9 (4.69%) SCCM
3 6 (3.13%) CSIRT
4 5 (2.60%) Backup Exec
4 5 (2.60%) Opsgenie
4 5 (2.60%) Symantec Endpoint Protection
5 4 (2.08%) Jamf Pro
6 3 (1.56%) AirWatch
7 1 (0.52%) Autotask
7 1 (0.52%) Single Sign-On
Vendors
1 87 (45.31%) Microsoft
2 22 (11.46%) Citrix
3 20 (10.42%) VMware
4 15 (7.81%) Cisco
5 14 (7.29%) ServiceNow
6 12 (6.25%) Veeam
7 11 (5.73%) iManage
8 10 (5.21%) Red Hat
9 8 (4.17%) Fortinet
10 7 (3.65%) Aderant
10 7 (3.65%) AppDynamics
10 7 (3.65%) Dell
11 6 (3.13%) Qualys
11 6 (3.13%) WatchGuard
12 5 (2.60%) N-able
12 5 (2.60%) Symantec
12 5 (2.60%) Veritas
13 4 (2.08%) Avaya
13 4 (2.08%) Sage
14 3 (1.56%) Apple