SLA Contracts in England

Service Level Agreement (SLA)
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 18 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
18 May 2024		 Same period 2023 Same period 2022
Rank 128 164 163
Rank change year-on-year +36 -1 +25
Contract jobs citing SLA 650 752 1,217
As % of all contract jobs advertised in England 1.78% 1.56% 1.73%
As % of the Quality Assurance & Compliance category 12.70% 11.69% 13.18%
Number of daily rates quoted 305 419 784
10th Percentile £150 £139 £135
25th Percentile £206 £190 £183
Median daily rate (50th Percentile) £330 £300 £350
Median % change year-on-year +10.00% -14.29% -6.67%
75th Percentile £493 £490 £525
90th Percentile £582 £590 £625
UK median daily rate £330 £300 £375
% change year-on-year +10.00% -20.00% -5.89%
Number of hourly rates quoted 85 63 87
10th Percentile £11.07 £12.74 £11.12
25th Percentile £12.82 £15.11 £12.31
Median hourly rate £14.50 £18.50 £16.50
Median % change year-on-year -21.62% +12.12% +17.86%
75th Percentile £23.80 £29.30 £20.00
90th Percentile £32.50 £44.50 £33.00
UK median hourly rate £14.70 £18.50 £16.50
% change year-on-year -20.54% +12.12% +17.86%

All Quality Assurance and Compliance Skills
England

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 5,119 6,433 9,233
As % of all contract IT jobs advertised in England 14.05% 13.35% 13.12%
Number of daily rates quoted 3,281 4,363 6,339
10th Percentile £300 £300 £290
25th Percentile £406 £413 £406
Median daily rate (50th Percentile) £525 £525 £525
Median % change year-on-year - - +10.53%
75th Percentile £638 £650 £625
90th Percentile £750 £750 £725
UK median daily rate £510 £525 £515
% change year-on-year -2.86% +1.94% +8.42%
Number of hourly rates quoted 348 217 261
10th Percentile £10.95 £15.21 £12.02
25th Percentile £13.18 £20.00 £16.25
Median hourly rate £22.42 £37.50 £29.12
Median % change year-on-year -40.21% +28.78% +38.67%
75th Percentile £45.00 £63.75 £49.25
90th Percentile £68.75 £79.85 £69.83
UK median hourly rate £21.00 £35.00 £31.00
% change year-on-year -40.00% +12.90% +47.62%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing SLA in England.

Daily rate trend for SLA in England

SLA
Daily Rate Histogram in England

Daily rate distribution for jobs citing SLA in England over the 6 months to 18 May 2024.

Daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing SLA in England.

Hourly rate trend for SLA in England

SLA
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing SLA in England over the 6 months to 18 May 2024.

Hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +83 215 £400 +6.67% 127
South East +3 147 £285 +18.75% 112
North of England +20 131 £493 +31.47% 90
North West +42 99 £520 +12.43% 59
South West +37 67 £275 +74.60% 37
Midlands +12 58 £240 -23.20% 80
West Midlands +13 46 £240 -32.39% 53
Yorkshire -22 31 £450 +80.00% 25
East of England -40 22 £258 -6.36% 60
East Midlands +11 12 £270 +42.11% 27
North East +11 1 - - 6
SLA
UK

SLA
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (5.08%) Microsoft Exchange
2 21 (3.23%) SharePoint
3 3 (0.46%) Adobe Experience Manager
3 3 (0.46%) IIS
4 2 (0.31%) Alfresco
4 2 (0.31%) Confluence
4 2 (0.31%) Exchange Server 2007
4 2 (0.31%) JBoss
4 2 (0.31%) OpenStack
5 1 (0.15%) Exchange Server 2010
5 1 (0.15%) Exchange Server 2013
5 1 (0.15%) Red Hat Fuse
5 1 (0.15%) Skype for Business
5 1 (0.15%) Tomcat
Applications
1 90 (13.85%) Microsoft Office
2 61 (9.38%) Microsoft Excel
3 24 (3.69%) Microsoft PowerPoint
4 12 (1.85%) MS Visio
5 6 (0.92%) Spreadsheet
6 3 (0.46%) Adobe Creative Suite
7 1 (0.15%) SPSS
Business Applications
1 7 (1.08%) Remedy ITSM
1 7 (1.08%) SAP S/4HANA
2 3 (0.46%) NEC Housing
2 3 (0.46%) Oracle General Ledger
2 3 (0.46%) Shopify
3 2 (0.31%) Oracle Procure-to-Pay
4 1 (0.15%) Dynamics GP
4 1 (0.15%) Oracle AGIS
4 1 (0.15%) Oracle Applications
4 1 (0.15%) Oracle Assets
4 1 (0.15%) Oracle Cash Management
4 1 (0.15%) Oracle Financials
4 1 (0.15%) Oracle Payables
4 1 (0.15%) Oracle Receivables
4 1 (0.15%) Oracle Subledger Accounting
4 1 (0.15%) Temenos T24
Cloud Services
1 117 (18.00%) Microsoft 365
2 52 (8.00%) Azure
3 33 (5.08%) AWS
3 33 (5.08%) Power Platform
4 15 (2.31%) Entra ID
5 14 (2.15%) OneDrive
6 12 (1.85%) SuccessFactors
7 7 (1.08%) Dynamics 365
7 7 (1.08%) GCP
8 6 (0.92%) IaaS
8 6 (0.92%) WhatsApp
9 5 (0.77%) Lucidchart
9 5 (0.77%) PaaS
9 5 (0.77%) Power Automate
9 5 (0.77%) SaaS
9 5 (0.77%) Serverless
10 4 (0.62%) IBM Blueworks
11 3 (0.46%) Amazon EKS
11 3 (0.46%) Cloud Computing
11 3 (0.46%) Mimecast
Communications & Networking
1 54 (8.31%) LAN
2 49 (7.54%) VPN
3 39 (6.00%) WAN
4 38 (5.85%) Wireless
5 36 (5.54%) Firewall
6 15 (2.31%) TCP/IP
7 14 (2.15%) Internet
7 14 (2.15%) SAN
8 13 (2.00%) MPLS
9 12 (1.85%) DNS
9 12 (1.85%) Wi-Fi
10 11 (1.69%) Remote Desktop
11 10 (1.54%) DHCP
11 10 (1.54%) PSTN
11 10 (1.54%) VoIP
12 9 (1.38%) BGP
12 9 (1.38%) IPsec
12 9 (1.38%) SD-WAN
13 8 (1.23%) DWDM
14 7 (1.08%) Network Security
Database & Business Intelligence
1 19 (2.92%) Power BI
2 13 (2.00%) SQL Server
3 9 (1.38%) Data Warehouse
4 8 (1.23%) SQL Server Integration Services
5 7 (1.08%) SQL Server Reporting Services
5 7 (1.08%) Tableau
6 5 (0.77%) PostgreSQL
7 3 (0.46%) MySQL
7 3 (0.46%) Oracle Reports
8 2 (0.31%) Amazon RDS
8 2 (0.31%) Big Data
8 2 (0.31%) Data Lake
8 2 (0.31%) Data Mining
8 2 (0.31%) GIS
9 1 (0.15%) Elasticsearch
9 1 (0.15%) HDInsight
9 1 (0.15%) InterSystems Cache
9 1 (0.15%) MongoDB
9 1 (0.15%) Relational Database
9 1 (0.15%) SQL Server Analysis Services
Development Applications
1 5 (0.77%) Git
2 4 (0.62%) Mocha
3 3 (0.46%) JIRA
3 3 (0.46%) Maven
4 1 (0.15%) Bitbucket
4 1 (0.15%) Cypress.io
4 1 (0.15%) GoCD
4 1 (0.15%) Jenkins
4 1 (0.15%) JUnit
4 1 (0.15%) Octopus Deploy
4 1 (0.15%) TeamCity
4 1 (0.15%) Visual Studio
4 1 (0.15%) Yeoman
General
1 281 (43.23%) Social Skills
2 121 (18.62%) Finance
3 108 (16.62%) Analytical Skills
4 60 (9.23%) Public Sector
5 30 (4.62%) Banking
6 29 (4.46%) Telecoms
7 23 (3.54%) Organisational Skills
8 22 (3.38%) Retail
9 21 (3.23%) Marketing
10 16 (2.46%) Legal
11 12 (1.85%) Financial Institution
11 12 (1.85%) Police
11 12 (1.85%) Presentation Skills
12 10 (1.54%) Investment Banking
12 10 (1.54%) Manufacturing
13 7 (1.08%) Electronics
13 7 (1.08%) French Language
14 6 (0.92%) Advertising
14 6 (0.92%) Front Office
14 6 (0.92%) Influencing Skills
Job Titles
1 131 (20.15%) Analyst
2 83 (12.77%) Service Analyst
3 70 (10.77%) Service Desk Analyst
4 55 (8.46%) Support Engineer
5 47 (7.23%) Service Desk Agent
6 33 (5.08%) Lead
7 32 (4.92%) 1st Line Support
8 28 (4.31%) IT Support
9 27 (4.15%) Architect
10 26 (4.00%) Network Engineer
11 25 (3.85%) Senior
12 24 (3.69%) Technical Support
13 22 (3.38%) IT Engineer
13 22 (3.38%) Service Manager
14 20 (3.08%) Delivery Manager
15 19 (2.92%) 2nd Line Support
16 18 (2.77%) Desktop Support
17 17 (2.62%) Support Specialist
18 16 (2.46%) Consultant
19 15 (2.31%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 6 (0.92%) .NET
1 6 (0.92%) Web Services
2 5 (0.77%) Jest
2 5 (0.77%) Node.js
2 5 (0.77%) React
2 5 (0.77%) REST
2 5 (0.77%) XMPP
3 4 (0.62%) AngularJS
3 4 (0.62%) Redux
3 4 (0.62%) Spring
4 3 (0.46%) CSS
4 3 (0.46%) J2EE
4 3 (0.46%) jQuery
4 3 (0.46%) Ruby on Rails
4 3 (0.46%) Sass
4 3 (0.46%) Software Packaging
4 3 (0.46%) Spring Boot
4 3 (0.46%) Spring MVC
4 3 (0.46%) Twitter Bootstrap
4 3 (0.46%) VML
Miscellaneous
1 38 (5.85%) Management Information System
2 25 (3.85%) Data Centre
3 12 (1.85%) Self-Motivation
4 11 (1.69%) Distributed Systems
5 10 (1.54%) BYOD
6 9 (1.38%) Analytical Mindset
6 9 (1.38%) Video Conferencing
7 8 (1.23%) CMDB
7 8 (1.23%) FMCG
7 8 (1.23%) Hedge funds
7 8 (1.23%) Virtual Team
8 7 (1.08%) Digital Signage
8 7 (1.08%) Driving Licence
9 5 (0.77%) Data Protection Act
9 5 (0.77%) Onboarding
9 5 (0.77%) PKI
9 5 (0.77%) Public Cloud
10 4 (0.62%) CCTV
10 4 (0.62%) Security Operations Centre
10 4 (0.62%) Security Posture
Operating Systems
1 188 (28.92%) Windows
2 86 (13.23%) Windows 10
3 33 (5.08%) Windows 7
4 31 (4.77%) Linux
5 27 (4.15%) Unix
6 24 (3.69%) Windows Server
7 22 (3.38%) Apple iOS
8 15 (2.31%) Mac OS
9 8 (1.23%) Android
10 3 (0.46%) Red Hat Enterprise Linux
10 3 (0.46%) Ubuntu
10 3 (0.46%) Windows Server 2012
11 2 (0.31%) Mac OS X
11 2 (0.31%) Windows Server 2016
12 1 (0.15%) AIX
12 1 (0.15%) Windows Server 2019
12 1 (0.15%) Windows XP
Processes & Methodologies
1 213 (32.77%) Problem-Solving
2 198 (30.46%) Customer Service
3 147 (22.62%) ITIL
4 104 (16.00%) Service Delivery
5 65 (10.00%) Agile
6 57 (8.77%) ITSM
7 50 (7.69%) Continuous Improvement
8 49 (7.54%) Incident Management
9 47 (7.23%) Service Management
10 43 (6.62%) Time Management
11 42 (6.46%) Customer Requirements
12 40 (6.15%) Change Management
13 39 (6.00%) Stakeholder Management
14 36 (5.54%) Customer Experience
15 33 (5.08%) Problem Management
16 28 (4.31%) Business Case
17 27 (4.15%) Coaching
17 27 (4.15%) Workflow
18 26 (4.00%) Project Management
19 25 (3.85%) Asset Management
Programming Languages
1 37 (5.69%) SQL
2 30 (4.62%) PowerShell
3 15 (2.31%) Java
4 10 (1.54%) Python
5 7 (1.08%) JavaScript
5 7 (1.08%) T-SQL
6 6 (0.92%) C#
7 4 (0.62%) Kusto Query Language
7 4 (0.62%) Search Processing Language
8 3 (0.46%) C++
8 3 (0.46%) Ruby
8 3 (0.46%) VB.NET
9 2 (0.31%) VBScript
10 1 (0.15%) R
10 1 (0.15%) TypeScript
10 1 (0.15%) VB
Qualifications
1 176 (27.08%) Security Cleared
2 115 (17.69%) SC Cleared
3 63 (9.69%) Degree
4 49 (7.54%) DV Cleared
5 34 (5.23%) Cisco Certification
6 27 (4.15%) BPSS Clearance
7 24 (3.69%) CCNP
8 23 (3.54%) CCNA
9 22 (3.38%) ITIL Certification
10 15 (2.31%) Microsoft Certification
11 11 (1.69%) MCSE
12 9 (1.38%) Computer Science Degree
13 5 (0.77%) CCSA
13 5 (0.77%) JNCIA
14 4 (0.62%) BC Cleared
14 4 (0.62%) MCSA
15 3 (0.46%) JNCIS
15 3 (0.46%) Master's Degree
16 2 (0.31%) Server+ Certification
16 2 (0.31%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 16 (2.46%) QA
2 9 (1.38%) Data Quality
2 9 (1.38%) Disclosure Scotland
3 5 (0.77%) GDPR
4 4 (0.62%) ISO/IEC 20000
4 4 (0.62%) NIST
5 3 (0.46%) Accessibility
5 3 (0.46%) ISO 9001
6 2 (0.31%) Actionable Recommendations
7 1 (0.15%) Cyber Essentials
7 1 (0.15%) ISO/IEC 27001
System Software
1 99 (15.23%) Active Directory
2 27 (4.15%) VMware Infrastructure
3 14 (2.15%) Hyper-V
4 8 (1.23%) Firmware
5 7 (1.08%) Virtual Machines
6 5 (0.77%) Virtual Desktop
6 5 (0.77%) vSphere
7 4 (0.62%) BitLocker
8 3 (0.46%) Microsoft Virtual Server
8 3 (0.46%) Virtual Servers
9 2 (0.31%) Microsoft App-V
10 1 (0.15%) Docker
10 1 (0.15%) KVM
10 1 (0.15%) vCloud
Systems Management
1 53 (8.15%) SCCM
2 25 (3.85%) Microsoft Intune
3 7 (1.08%) AirWatch
4 6 (0.92%) Active Directory Federation Services
4 6 (0.92%) Kubernetes
4 6 (0.92%) SCOM
4 6 (0.92%) Systems Management Server (SMS)
5 5 (0.77%) WSUS
6 4 (0.62%) Ansible
6 4 (0.62%) Single Sign-On
6 4 (0.62%) WhatsUp Gold
7 3 (0.46%) OPNET
7 3 (0.46%) Terraform
8 2 (0.31%) Jamf Pro
8 2 (0.31%) NetBackup
8 2 (0.31%) Progress Chef
8 2 (0.31%) Puppet
8 2 (0.31%) Salt
8 2 (0.31%) SysTrack
8 2 (0.31%) VxRail
Vendors
1 223 (34.31%) Microsoft
2 86 (13.23%) ServiceNow
3 47 (7.23%) Cisco
4 34 (5.23%) SAP
4 34 (5.23%) VMware
5 27 (4.15%) HP
6 19 (2.92%) Apple
7 16 (2.46%) Juniper
8 15 (2.31%) Dell
9 14 (2.15%) Citrix
10 12 (1.85%) BT
10 12 (1.85%) F5
11 11 (1.69%) Remedy
12 10 (1.54%) Cadence
13 9 (1.38%) Infoblox
13 9 (1.38%) Palo Alto
14 8 (1.23%) Avaya
14 8 (1.23%) Blue Coat
14 8 (1.23%) CheckPoint
14 8 (1.23%) Computacenter
563 SLA jobs Nationwide