Coventry, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Adecco
such ICT equipment conforms to the appropriate safety standards ** As part of the server team, you will ensure support requests are handled within agreed SLA timeframes and followed ITIL framework best practices. ** Utilising resources effectively and efficiently to achieve a quality service for the organisation ** Support and supervise more junior more »
training and guidance to the IT Systems Access Analysts.the creation and maintenance of procedures and system documentation.Requests are completed within agreed Service Levels Agreements (SLA’s).in project work and organise workload according to agreed project plans.and manage Team Workload including other systems access tasks as required.strong people managements skills more »
the IT Systems Access Analysts. Oversee the creation and maintenance of procedures and system documentation. Ensure Requests are completed within agreed Service Levels Agreements (SLA's). Assist in project work and organise workload according to agreed project plans. Review and manage Team Workload including other systems access tasks as more »
including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts more »
relating to an incident. Proactive problem management is an added advantage. Track the incidents/service requests/problem tickets to ensure resolution within SLA, escalate the unresolved incidents/problems as per the escalation mechanism, analyze the ticket trend and provide reports with improvement actions, create basic documents and more »
Sutton Coldfield, West Midlands, West Midlands (County), United Kingdom
Michael Page
support to the business through management of incidents and service requests raised through IT Service Desk. Ensure Service Desk tickets are resolved within target SLA and all Service Desk processes are followed. Provide remote and desk-side support to end users. Support both business and IT projects. Assist in ensuring more »
within a Service Desk environment delivering remote support to corporate clients Understanding of Incident/Request management and ticket handling Experience of working to SLA's and KPI measures Experience of using/contributing to a Knowledge base Understanding of ITIL is beneficial Strong interpersonal and relationship building skills. The more »
Coventry, England, United Kingdom Hybrid / WFH Options
Kapsch TrafficCom AG
potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary more »
Solihull, West Midlands, West Midlands (County), United Kingdom
Hunter Selection
solved or escalated to the correct members of the IT team. You will be required to be aware of and stick to the ServiceLevelAgreement and ensure that you do all in your power to meet these service levels. You will provide support to bespoke software and hardware devices more »
information relating to an incident. Proactive problem management is an added advantage.Track the incidents/service requests/problem tickets to ensure resolution within SLA, escalate the unresolved incidents/problems as per the escalation mechanism, analyze the ticket trend and provide reports with improvement actions, create basic documents and more »
role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer more »
Junior IT Service Delivery Manager Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management We're on the hunt for a Junior Service Delivery Manager armed with more »
configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set servicelevel agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically more »
service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying more »
on time Use of payroll system to run reports for tenders and due diligence Prioritising workload to meet payroll deadlines, TUPE Regulations and achieve SLA's, by planning ahead Essential Criteria: High level of diligence and attention to detail Team Worker – working in a team of TUPE Officers Self-starter more »
that you would not normally have access to in any other MSP. You'll be asked to uphold the high standards defined by the SLA, whilst also having the opportunity to grow and develop you craft in a business that will support you and push you to be the best more »
and other responsibilities as needed. * Monitor and take ownership of tasks assigned to the server hardware and compute services team to ensure completion within SLA targets. * Evaluate and recommend hardware products for purchase. Required Technical Skills: * Proficient knowledge and experience with server hardware and compute services. * Strong customer service orientation. more »
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Kelly Services (UK) Ltd
ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution more »
Newark, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Enva England
customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities: To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of events with customers to ensure expectations are clear. To produce more »
configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set servicelevel agreements (SLA’s) and operating level agreements (OLA’s) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically more »
Warwick, Warwickshire, United Kingdom Hybrid / WFH Options
Experis IT
configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set servicelevel agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically more »
Warwickshire, West Midlands, United Kingdom Hybrid / WFH Options
Experis
configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set servicelevel agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically more »
Nuneaton, England, United Kingdom Hybrid / WFH Options
Experis
configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set servicelevel agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically more »
configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set servicelevel agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically more »
Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »