25 SLA Jobs in Yorkshire

team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. • Ensure accurate and up to date information is recorded against all tickets. • Ensure daily checks are performed correctly and in a timely more »

1st/2nd line phone support, but also office based desk side support. You will be required to answer and log all calls (within SLA), and provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected more »

appropriate information for the type of request Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Apply a wide more »

Experience in troubleshooting technical problems in a methodical manner arriving promptly at a solid conclusion. An eye for detail, preventing any tickets from breaching SLA’s and the tenacity to ensure others adhere to processes. A willingness to learn and not be afraid to get involved in unfamiliar areas of more »

and directors.Experience in troubleshooting technical problems in a methodical manner arriving promptly at a solid conclusion.An eye for detail, preventing any tickets from breaching SLA’s and the tenacity to ensure others adhere to processes.A willingness to learn and not be afraid to get involved in unfamiliar areas of technology.DESIRED more »

will be working on a busy and active IT service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services more »

suppliers where necessary Raise Purchase Orders for Contractors/Suppliers via CAFM system and sign off contractor invoices for payment Monitor contractor performance against SLA's Assisting Contract Manager with administration, filing, copying, printing, scanning, collating and laminating of documents Check schedule weekly to ensure efficient use of resources and more »

suppliers where necessary Raise Purchase Orders for Contractors/Suppliers via CAFM system and sign off contractor invoices for payment Monitor contractor performance against SLA's Assisting Contract Manager with administration, filing, copying, printing, scanning, collating and laminating of documents Check schedule weekly to ensure efficient use of resources and more »

About Us The Sureserve Group employs over 3,200 people and delivers award-winning projects across the UK. Across the UK, the communities in which we work face the same challenges and aspirations in combatting climate change, ensuring everything is more »

meets all compliance obligations in relation to Health & Safety as detailed in both the service specifications and those agreed in local Service Level Agreements (SLA) Upon request, deputise for the Senior Corporate Programmes Manager at internal and external stakeholder meetings, ensuring that the agreed Council position is represented and stakeholder more »

standards, policies and procedures Consistently focuses on best practise sharing to support wider team working Excellent organisational skills and experience and appreciation of customer SLA's Ensures that all work complies with codes of practice, standards and legislation, particularly Health, Safety and Environmental, to ensure the wellbeing of colleagues, customers more »

role. KEY RESPONSIBILITIES: Key responsibilities of the role include, but are not restricted to the following: Manage and monitor third party performance against key SLA's and KPI's, ensuring any contractual commitments are realised and that the appropriate remedies are implemented where appropriate. Champion the management of the Supplier more »

condition and maintain accurate maintenance records. Ensure financial controls and departmental systems and processes are followed. Engineering Manager Key Responsibilities: Evaluate contractor performance against SLA's, conduct regular contractor reviews with detailed records of meetings. Effectively manage resources for the repair and maintenance of site services, buildings and contract machinery. more »

JOB: Service Desk Engineer LOCATION: Mosborough/Halfway STATUS: Permanent SALARY: up to £28k dependent upon experience A FULL UK DRIVING LICENCE IS ESSENTIAL FOR THIS ROLE Overview This is an exciting position in a rapidly growing company where you more »

Job DescriptionService Desk Engineer - £28 – 31K – Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate more »

Service Desk Engineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will more »

a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and … Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. more »

advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »

a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required.You will have a strong technical background in infrastructure services and be proficient in networking, cloud computing … including Intune and Autopilot.Experience in end-user computing support and cybersecurity best practices.Proven leadership skills and effective team management.Monitor system performance, optimize, and ensure SLA adherence.Respond to escalated issues promptly and implement service improvements.Stay updated with emerging technologies.Cisco CCNP or CCNA certification.Fortinet Certified.Microsoft Azure certifications.ITIL 4 certification, 2+ years managing more »

a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services and be proficient in networking, cloud … Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. more »

poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes within designated software. Monitor more »

poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes within designated software. Monitor more »

central planning Act as first line support for 3rd party locations with regards to SAP related transactions Develop and maintain 3rd party Stock management SLA Liaise with 3rd party and central planning to optimise available storage space to support delivery of DA and waste targets Provide key analysis to improve … develop and maintain 3rd party Stock management SLA operational and transactional efficiency, service delivery and wastage reduction. Skills and experience We are looking for someone with strong experience in an FMCG or Warehouse background Experience replenishment planning concepts and supply chain systems and activities This role will require someone to more »

the Customer’ point of contact, He will be accountable for compliance with customer policies.Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client.Partner with Service desk and UX command center team.Collaborates with Customer to align with processes and ensure SLA more »

Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. Partner with Service desk and UX command center team. Collaborates with Customer to align with processes and … ensure SLA adherence. Manage and lead Field service technicians for Dedicated and Dispatch sites. Contribute, participate in lead account review meetings with Client leadership within a mutually agreed upon cadence. Manage Deskside/Field Service technical support to client devices and coordinate with UX command center team for maintenance and more »