1 to 25 of 27 SLA Jobs in the East Midlands

Junior IT Service Delivery Manager Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management We're on the hunt for a Junior Service Delivery Manager armed with more »

service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying more »

that you would not normally have access to in any other MSP. You'll be asked to uphold the high standards defined by the SLA, whilst also having the opportunity to grow and develop you craft in a business that will support you and push you to be the best more »

and other responsibilities as needed. * Monitor and take ownership of tasks assigned to the server hardware and compute services team to ensure completion within SLA targets. * Evaluate and recommend hardware products for purchase. Required Technical Skills: * Proficient knowledge and experience with server hardware and compute services. * Strong customer service orientation. more »

ensuring users satisfaction. Acting as the 2LS support desk providing resolution to hardware and software issues Managing incoming telephone calls/emails to client SLA standards Accurate logging of triage steps taken to resolve incidents. Providing help, advice and guidance to enquiries and incidents Wherever possible providing first call resolution more »

customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities: To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of events with customers to ensure expectations are clear. To produce more »

looking for the following skillset - · 1st/2nd Line Support · Customer Service · Excellent all-round IT skills · Communication skills · SQL Support · Troubleshooting · Helpdesk/SLA Support I have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established private healthcare more »

incidents/service requests within ticketing system. Own incidents/service requests or escalate to 2nd/3rd line support where necessary. Work to SLA thresholds for all incidents/service requests. Dedicated to meeting the expectations and requirements of internal and external customers Establishes and maintains effective relationships with more »

hardware and software, using the helpdesk, escalating issues to the Group IT Manager. Assess the breakdown of equipment and if necessary escalate to service level agreement and warranty. Maintain accurate records of both work carried out and an inventory of equipment. To liaise with the Group IT Manager and teaching more »

operational management of all types of Change and Release requests Coordinate and prioritise Change Management process to achieve targets and expectations: customer satisfaction, KPIs, SLA, OLAs Provide communication and information, including relevant release information to customers and stakeholders, ensuring they have a full understanding of the change process Provide presentations more »

and written communication. Analytical critical thinking and problems solving skills and able to understand users concerns and problems. Ensure service up time to agreed SLA’s and Business Continuity Respond quickly and efficiently to incidents and high priority requirements. Monthly reporting to Head of Digital & Technology on progress against objectives more »

support to all staff in relation to IT hardware and software issues. IT Hardware/Software Ensure new starter process is followed within agreed SLA Ensure the asset log is maintained and kept up to date Ordering replacement or new equipment Installing, removing or upgrading new or existing software Training more »

ensure that a high-quality consistent service is delivered to meet client requirements. This role will be responsible for delivering on the KPIs and SLA, working on-site with the client to ensure smooth operation success. Onsite Operations Coordinator Job description: Remotely manage and recruit for multiple clients and locations more »

the root cause of the incident is identified and actions put in place to prevent reoccurrence; ensuring close out of all actions within agreed SLA Network Plus We are an award-winning utility and infrastructure business with more than 20 years experience, operating from 80+ depots across the UK. We more »

to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio. * Deal with customer requests in line with Service definitions and SLA's. * To escalate and manage incidents and requests to vendors in a timely fashion. * Management and documentation of information relating to customer incidents, service requests more »

technical review meetings to ensure new designs meet our security standards. Engage in quarterly cyber security tabletop exercises. Meet agreed Security Service Level Agreements (SLA’s) and achieve KPI’s. Training Firebrand’s sector leading Level 4 Cyber Security Technologist (L4CST) Apprenticeship Programme trains apprentices to implement a series of more »

billing information such as meter readings. Administer and control all reporting and issuing of invoices, in line with the client’s requirements within agreed SLA’s and targets. Analyse and examine costs to establish the agreement in line with the contract. Key Experience: Extensive PC skills, with a strong working more »

billing information such as meter readings. Administer and control all reporting and issuing of invoices, in line with the client's requirements within agreed SLA's and targets. Analyse and examine costs to establish the agreement in line with the contract. Key Experience: Extensive PC skills, with a strong working more »

incidents/service requests within companys ticketing system. Own incidents/service requests or escalate to 2nd/3rdline support where necessary. Work to SLA thresholds for all incidents/service requests. Perform tasks relating to field based colleagues users including, but not limited to: tracking and auditing of equipment more »

learn, keep reading! Responsibilities and skills: Configure products according to the project specification. Manage your own time - monitor progress, address delays and adhere to SLA's. Identify and fix data issues. Keep abreast of your own projects, acting as primary contact - forge positive relationships. Creative problem solving. Proficient IT skills more »

with IT issues Troubleshoot issues escalated from service desk or internal sources Monitor and maintain the ticket queue and ensure tickets are closed within SLA Support third parties with maintaining the systems Buy, configure and install IT equipment at sites Buy, configure and deploy mobile devices New account creation, maintenance more »

Junior IT Service Delivery Manager Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management We're on the hunt for a Junior Service Delivery Manager armed with … must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work more »

the customer and other ILG departments - Utilising the client and in-house hosted ticketing system to provide updates on client queries within the agreed SLA and ensuring that all queries are actioned in line with client SLA and Standard Operating Procedures - Working closely with Customer Services, Warehouse Team Leaders and … email support What we are looking for - Previous knowledge and experience of warehousing and distribution (desirable) - Previous customer service experience, working to deadlines and SLA commitments and previous financial responsibility - MS Office skills, particularly Excel & Outlook - Able to demonstrate methodical and organised ways of working particularly in relation to email more »

requests via email Registering, progressing and closing of the jobs on CMMS systems Creating reports daily/weekly/monthly on current performance against SLA requirements reporting issues as required Generate purchase orders for materials and subcontractor requirements. Inform the Operations Managers of any potential SLA failures. Accurate and efficient more »

Job Summary e-volve are seeking a Senior Network Engineer to join a fantastic team based in Darley Abbey Mills, Derby. You will need to have experience of networking including voice and data solutions. You will also need to be more »