IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £30,000 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 244 412 640
Rank change year-on-year +168 +228 -192
Permanent jobs requiring an IT Support Engineer 1,157 780 750
As % of all permanent jobs advertised in the UK 1.16% 0.78% 0.46%
As % of the Job Titles category 1.22% 0.86% 0.48%
Number of salaries quoted 1,070 588 685
10th Percentile £23,000 £25,000 £22,500
25th Percentile £25,625 £26,250 £26,250
Median annual salary (50th Percentile) £30,000 £32,500 £31,133
Median % change year-on-year -7.69% +4.39% +3.78%
75th Percentile £35,000 £37,000 £36,500
90th Percentile £43,000 £42,500 £44,700
UK excluding London median annual salary £30,000 £30,000 £30,000
% change year-on-year - - +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,627 91,047 156,403
% of permanent jobs with a recognized job title 94.71% 91.54% 96.08%
Number of salaries quoted 67,562 57,571 85,106
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,750 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 20 May 2024.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +154 1,065 £30,000 -7.69% 196
UK excluding London +134 1,041 £30,000 - 151
South East +136 282 £30,000 - 40
Work from Home +128 239 £32,500 - 44
North of England +72 207 £28,500 -5.00% 39
Midlands +71 183 £29,000 +5.45% 23
South West +14 145 £30,000 -6.25% 30
East of England +60 144 £29,500 -5.41% 13
West Midlands +72 108 £28,500 +3.64% 10
London +13 104 £34,000 -2.86% 53
North West +33 100 £26,000 -22.96% 19
East Midlands +15 70 £30,000 +9.09% 13
Yorkshire +59 68 £30,000 +9.09% 16
North East +30 39 £32,500 -3.34% 4
Wales +45 38 £27,500 -12.00% 2
Scotland -53 38 £27,500 - 5
Northern Ireland +30 4 £30,000 -11.11%

IT Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 May 2024, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 734 (63.44%) Windows
2 697 (60.24%) Microsoft 365
3 628 (54.28%) Microsoft
4 556 (48.06%) Active Directory
5 423 (36.56%) Azure
6 401 (34.66%) Social Skills
7 350 (30.25%) Windows Server
8 278 (24.03%) Firewall
8 278 (24.03%) Customer Service
9 224 (19.36%) Microsoft Exchange
10 221 (19.10%) Windows 10
11 216 (18.67%) Problem-Solving
12 201 (17.37%) Microsoft Office
13 200 (17.29%) VMware
14 176 (15.21%) ITIL
15 166 (14.35%) Hyper-V
16 163 (14.09%) SharePoint
17 155 (13.40%) Entra ID
18 143 (12.36%) Microsoft Intune
19 142 (12.27%) VMware Infrastructure
20 120 (10.37%) DNS
21 115 (9.94%) Driving Licence
22 107 (9.25%) SQL
23 105 (9.08%) Wi-Fi
24 97 (8.38%) VPN
25 96 (8.30%) DHCP
25 96 (8.30%) SQL Server
26 95 (8.21%) Linux
27 93 (8.04%) Citrix
28 91 (7.87%) Degree

IT Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 224 (19.36%) Microsoft Exchange
2 163 (14.09%) SharePoint
3 17 (1.47%) Exchange Server 2013
4 12 (1.04%) Confluence
5 11 (0.95%) Exchange Server 2010
6 9 (0.78%) Exchange Server 2007
7 6 (0.52%) Exchange Server 2000
8 5 (0.43%) IIS
9 4 (0.35%) Jupyter
10 3 (0.26%) SAS
10 3 (0.26%) WordPress
11 2 (0.17%) Blackberry Enterprise Server
11 2 (0.17%) Exchange Server 2003
11 2 (0.17%) Skype for Business
12 1 (0.086%) Apache
12 1 (0.086%) CMS
12 1 (0.086%) Site Server
12 1 (0.086%) Tomcat
Applications
1 201 (17.37%) Microsoft Office
2 42 (3.63%) Microsoft Excel
3 6 (0.52%) Spreadsheet
4 4 (0.35%) Microsoft Project
5 3 (0.26%) SPSS
6 1 (0.086%) Microsoft PowerPoint
Business Applications
1 5 (0.43%) Sage X3
2 2 (0.17%) Oracle Receivables
3 1 (0.086%) Carpe Diem
3 1 (0.086%) Dynamics AX
3 1 (0.086%) Dynamics CRM
3 1 (0.086%) Elite 3E
Cloud Services
1 697 (60.24%) Microsoft 365
2 423 (36.56%) Azure
3 155 (13.40%) Entra ID
4 54 (4.67%) AWS
5 46 (3.98%) OneDrive
6 21 (1.82%) Google Workspace
7 19 (1.64%) Mimecast
8 9 (0.78%) Amazon EC2
9 6 (0.52%) Cloud Computing
9 6 (0.52%) Serverless
10 5 (0.43%) IaaS
10 5 (0.43%) iTunes
10 5 (0.43%) Power Platform
10 5 (0.43%) WhatsApp
11 4 (0.35%) PaaS
11 4 (0.35%) SaaS
12 3 (0.26%) Dropbox
12 3 (0.26%) Rubrik
13 2 (0.17%) ClickUp
13 2 (0.17%) Microsoft Purview
Communications & Networking
1 278 (24.03%) Firewall
2 120 (10.37%) DNS
3 105 (9.08%) Wi-Fi
4 97 (8.38%) VPN
5 96 (8.30%) DHCP
6 85 (7.35%) VoIP
6 85 (7.35%) Wireless
7 74 (6.40%) TCP/IP
8 61 (5.27%) SAN
8 61 (5.27%) WAN
9 55 (4.75%) VLAN
10 52 (4.49%) LAN
11 35 (3.03%) Internet
12 28 (2.42%) Remote Desktop
13 18 (1.56%) NAS
14 17 (1.47%) Network Security
15 16 (1.38%) Unified Communications
16 12 (1.04%) SSL
17 11 (0.95%) Broadband
17 11 (0.95%) PBX
Database & Business Intelligence
1 96 (8.30%) SQL Server
2 36 (3.11%) Amazon RDS
3 17 (1.47%) MySQL
4 8 (0.69%) MariaDB
5 4 (0.35%) DB2
5 4 (0.35%) Metabase
6 3 (0.26%) Big Data
6 3 (0.26%) EDRMS
6 3 (0.26%) Power BI
7 2 (0.17%) Crystal Reports
7 2 (0.17%) Oracle Database
7 2 (0.17%) Oracle Reports
8 1 (0.086%) Electronic Patient Records
Development Applications
1 25 (2.16%) JIRA
2 4 (0.35%) Visual Studio Code
3 2 (0.17%) MSI
3 2 (0.17%) Visual Studio
4 1 (0.086%) Atlassian Bamboo
4 1 (0.086%) Bitbucket
4 1 (0.086%) Jenkins
General
1 401 (34.66%) Social Skills
2 78 (6.74%) Organisational Skills
3 56 (4.84%) Telecoms
4 51 (4.41%) Finance
5 50 (4.32%) Analytical Skills
6 47 (4.06%) Law
7 34 (2.94%) Inclusion and Diversity
8 30 (2.59%) Manufacturing
9 27 (2.33%) Legal
9 27 (2.33%) Retail
10 20 (1.73%) Documentation Skills
11 18 (1.56%) Games
12 14 (1.21%) Marketing
13 12 (1.04%) Banking
14 11 (0.95%) Back Office
15 9 (0.78%) Advertising
16 7 (0.61%) Public Sector
17 2 (0.17%) French Language
17 2 (0.17%) Military
17 2 (0.17%) Publishing
Libraries, Frameworks & Software Standards
1 8 (0.69%) ADSI
1 8 (0.69%) LDAP
2 5 (0.43%) Kafka
3 4 (0.35%) Cocoa
4 3 (0.26%) LAMP
5 2 (0.17%) .NET
5 2 (0.17%) CSS
5 2 (0.17%) HTML
5 2 (0.17%) V-Ray
6 1 (0.086%) EDI
6 1 (0.086%) RESTEasy
6 1 (0.086%) SAML
Miscellaneous
1 115 (9.94%) Driving Licence
2 42 (3.63%) Self-Motivation
3 38 (3.28%) Replication
4 26 (2.25%) Enterprise Storage
4 26 (2.25%) EPoS
5 24 (2.07%) Management Information System
6 22 (1.90%) Fat Client
6 22 (1.90%) Thin Client
7 20 (1.73%) Data Centre
8 17 (1.47%) Onboarding
9 15 (1.30%) CCTV
9 15 (1.30%) iPad
10 13 (1.12%) Social Media
11 12 (1.04%) Video Conferencing
12 8 (0.69%) Client/Server
12 8 (0.69%) iPhone
13 7 (0.61%) Public Cloud
14 6 (0.52%) Apple TV
14 6 (0.52%) Life Science
15 5 (0.43%) Hybrid Cloud
Operating Systems
1 734 (63.44%) Windows
2 350 (30.25%) Windows Server
3 221 (19.10%) Windows 10
4 95 (8.21%) Linux
5 71 (6.14%) Mac OS
6 70 (6.05%) Windows Server 2016
7 57 (4.93%) Windows Server 2019
8 51 (4.41%) Windows Server 2012
9 49 (4.24%) Android
10 45 (3.89%) Apple iOS
11 29 (2.51%) Windows 7
12 21 (1.82%) Mac OS X
13 19 (1.64%) Windows Server 2008
14 13 (1.12%) Windows 8
15 10 (0.86%) Unix
16 7 (0.61%) CentOS
17 5 (0.43%) Windows Server 2003
18 4 (0.35%) Debian
19 3 (0.26%) Red Hat Enterprise Linux
19 3 (0.26%) VMS
Processes & Methodologies
1 278 (24.03%) Customer Service
2 216 (18.67%) Problem-Solving
3 176 (15.21%) ITIL
4 81 (7.00%) Cybersecurity
5 75 (6.48%) Infrastructure Engineering
6 54 (4.67%) Service Delivery
7 50 (4.32%) Project Delivery
8 46 (3.98%) Incident Management
9 38 (3.28%) Asset Management
9 38 (3.28%) Continuous Improvement
10 37 (3.20%) Agile
10 37 (3.20%) Remote Monitoring and Management
11 35 (3.03%) Change Management
11 35 (3.03%) Project Planning
12 34 (2.94%) Migration
13 33 (2.85%) Disaster Recovery
14 30 (2.59%) Customer Experience
14 30 (2.59%) Time Management
15 28 (2.42%) Service Management
16 22 (1.90%) B2B
Programming Languages
1 107 (9.25%) SQL
2 58 (5.01%) PowerShell
3 7 (0.61%) PHP
4 6 (0.52%) Python
5 5 (0.43%) Bash
5 5 (0.43%) Java
5 5 (0.43%) VB
6 1 (0.086%) C++
6 1 (0.086%) Perl
Qualifications
1 91 (7.87%) Degree
2 85 (7.35%) Microsoft Certification
3 48 (4.15%) DBS Check
4 37 (3.20%) Cisco Certification
5 36 (3.11%) CCNA
6 32 (2.77%) Network+ Certification
7 24 (2.07%) Azure Certification
8 21 (1.82%) A+ Certification
9 19 (1.64%) MCSE
10 16 (1.38%) MCP
11 12 (1.04%) Security Cleared
12 11 (0.95%) CompTIA Security+
13 10 (0.86%) ITIL Certification
14 8 (0.69%) MCSA
15 7 (0.61%) ITIL Foundation Certificate
15 7 (0.61%) SC Cleared
16 6 (0.52%) DV Cleared
17 4 (0.35%) Computer Science Degree
18 2 (0.17%) MCDST
18 2 (0.17%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 76 (6.57%) SLA
2 30 (2.59%) GDPR
3 15 (1.30%) Cyber Essentials
4 11 (0.95%) ISO/IEC 27001
5 2 (0.17%) NIST
6 1 (0.086%) Accessibility
6 1 (0.086%) Cyber Essentials PLUS
6 1 (0.086%) PCI DSS
System Software
1 556 (48.06%) Active Directory
2 166 (14.35%) Hyper-V
3 142 (12.27%) VMware Infrastructure
4 29 (2.51%) VMware ESXi
5 21 (1.82%) Virtual Desktop
6 12 (1.04%) vSphere
7 10 (0.86%) Virtual Machines
8 9 (0.78%) Terminal Services
9 8 (0.69%) Docker
10 6 (0.52%) Virtual Servers
11 4 (0.35%) Citrix Hypervisor
12 3 (0.26%) Firmware
13 2 (0.17%) pfSense
13 2 (0.17%) VMware Workstation
13 2 (0.17%) XenApp
14 1 (0.086%) Microsoft App-V
14 1 (0.086%) NFS
14 1 (0.086%) Terminal Server
14 1 (0.086%) Xen
Systems Management
1 143 (12.36%) Microsoft Intune
2 56 (4.84%) SCCM
3 13 (1.12%) Cisco CUCM
3 13 (1.12%) ServiceCenter
4 11 (0.95%) Jamf Pro
5 6 (0.52%) Kubernetes
5 6 (0.52%) Opsgenie
6 5 (0.43%) WSUS
7 4 (0.35%) Backup Exec
8 3 (0.26%) Active Directory Federation Services
8 3 (0.26%) FortiGate
8 3 (0.26%) NetCrunch
9 2 (0.17%) Grafana
9 2 (0.17%) NetBackup
9 2 (0.17%) Prometheus
9 2 (0.17%) Single Sign-On
9 2 (0.17%) vCenter Server
10 1 (0.086%) Failover Clustering
10 1 (0.086%) Microsoft Clustering
10 1 (0.086%) Progress Chef
Vendors
1 628 (54.28%) Microsoft
2 200 (17.29%) VMware
3 93 (8.04%) Citrix
4 78 (6.74%) Cisco
4 78 (6.74%) Veeam
5 77 (6.66%) Apple
6 50 (4.32%) Sophos
7 40 (3.46%) HP
8 30 (2.59%) Meraki
9 28 (2.42%) ConnectWise
9 28 (2.42%) Draytek
10 24 (2.07%) Google
11 23 (1.99%) Barracuda Networks
12 19 (1.64%) Aruba
13 16 (1.38%) Fortinet
13 16 (1.38%) Palo Alto
14 13 (1.12%) WatchGuard
15 12 (1.04%) Dell
15 12 (1.04%) Mitel
16 9 (0.78%) Acronis