IT Support Engineer Jobs in the West Midlands

IT Support Engineer
England > West Midlands

The median IT Support Engineer salary in the West Midlands is £28,500 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 148 220 248
Rank change year-on-year +72 +28 -88
Permanent jobs requiring an IT Support Engineer 108 46 42
As % of all permanent jobs advertised in the West Midlands 1.44% 0.74% 0.57%
As % of the Job Titles category 1.53% 0.82% 0.60%
Number of salaries quoted 79 46 42
10th Percentile £22,000 £21,250 £22,500
25th Percentile £25,750 £25,500 £23,500
Median annual salary (50th Percentile) £28,500 £27,500 £28,500
Median % change year-on-year +3.64% -3.51% -9.52%
75th Percentile £36,125 £33,563 £35,939
90th Percentile £40,000 £36,750 £37,500
England median annual salary £30,000 £32,500 £31,500
% change year-on-year -7.69% +3.17% +5.00%

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 7,068 5,623 7,051
% of permanent jobs with a recognized job title 94.39% 90.14% 94.98%
Number of salaries quoted 5,273 3,232 4,781
10th Percentile £26,250 £30,000 £29,750
25th Percentile £35,000 £38,966 £37,750
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,500 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £53,000 £60,800 £60,000
% change year-on-year -12.83% +1.33% +9.09%

IT Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for IT Support Engineer in the West Midlands

IT Support Engineer
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing IT Support Engineer in the West Midlands.

Salary trend for IT Support Engineer in the West Midlands

IT Support Engineer
Salary Histogram in the West Midlands

Salary distribution for jobs citing IT Support Engineer in the West Midlands over the 6 months to 20 May 2024.

Salary histogram for IT Support Engineer in the West Midlands

IT Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the West Midlands region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +14 32 £28,500 +3.64% 3
Staffordshire -5 21 £42,500 +42.86% 3
Shropshire -9 10 £37,500 +44.23%
Worcestershire -12 9 £27,000 -1.82% 1
Wednesbury - 7 £30,000 -
Warwickshire - 6 £24,500 - 1
Wolverhampton +22 4 £20,750 -3.49% 2
Walsall +18 3 - -
Solihull +2 2 £26,500 -11.67%
Halesowen -11 2 £27,500 -17.91%
Dudley - 1 £27,500 -
IT Support Engineer
England

IT Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 20 May 2024, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring IT Support Engineer in the job title.

1 76 (70.37%) Windows
2 68 (62.96%) Active Directory
3 62 (57.41%) Microsoft 365
4 54 (50.00%) Microsoft
5 53 (49.07%) Windows Server
6 46 (42.59%) Azure
7 31 (28.70%) Entra ID
7 31 (28.70%) VMware
8 30 (27.78%) Social Skills
9 28 (25.93%) ITIL
10 27 (25.00%) Hyper-V
11 26 (24.07%) VMware Infrastructure
12 25 (23.15%) Firewall
13 24 (22.22%) SCCM
14 22 (20.37%) Microsoft Intune
14 22 (20.37%) Telecoms
14 22 (20.37%) Problem-Solving
15 20 (18.52%) Windows 10
16 19 (17.59%) Veeam
16 19 (17.59%) Cisco
17 18 (16.67%) VoIP
17 18 (16.67%) Microsoft Office
17 18 (16.67%) Windows Server 2012
18 17 (15.74%) Microsoft Exchange
19 16 (14.81%) DHCP
19 16 (14.81%) DNS
19 16 (14.81%) SLA
19 16 (14.81%) Self-Motivation
20 13 (12.04%) Microsoft Certification
20 13 (12.04%) Law

IT Support Engineer Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (15.74%) Microsoft Exchange
2 8 (7.41%) SharePoint
3 2 (1.85%) Exchange Server 2010
Applications
1 18 (16.67%) Microsoft Office
Cloud Services
1 62 (57.41%) Microsoft 365
2 46 (42.59%) Azure
3 31 (28.70%) Entra ID
4 10 (9.26%) AWS
5 2 (1.85%) Amazon S3
5 2 (1.85%) Mimecast
5 2 (1.85%) OneDrive
5 2 (1.85%) OpenDNS
Communications & Networking
1 25 (23.15%) Firewall
2 18 (16.67%) VoIP
3 16 (14.81%) DHCP
3 16 (14.81%) DNS
4 9 (8.33%) SAN
5 8 (7.41%) PBX
6 4 (3.70%) TCP/IP
7 3 (2.78%) Wi-Fi
8 2 (1.85%) EIGRP
8 2 (1.85%) HSRP
8 2 (1.85%) IPsec
8 2 (1.85%) iSCSI
8 2 (1.85%) OSPF
8 2 (1.85%) RIP
8 2 (1.85%) VLAN
8 2 (1.85%) VPN
8 2 (1.85%) VRRP
8 2 (1.85%) X.509
9 1 (0.93%) LAN
9 1 (0.93%) WAN
Database & Business Intelligence
1 9 (8.33%) Amazon RDS
2 4 (3.70%) SQL Server
General
1 30 (27.78%) Social Skills
2 22 (20.37%) Telecoms
3 13 (12.04%) Law
4 5 (4.63%) Finance
5 3 (2.78%) Manufacturing
6 2 (1.85%) Legal
7 1 (0.93%) Inclusion and Diversity
Libraries, Frameworks & Software Standards
1 2 (1.85%) LAMP
1 2 (1.85%) V-Ray
Miscellaneous
1 16 (14.81%) Self-Motivation
2 11 (10.19%) Fat Client
2 11 (10.19%) Replication
2 11 (10.19%) Thin Client
3 6 (5.56%) Driving Licence
4 5 (4.63%) Onboarding
5 2 (1.85%) PKI
Operating Systems
1 76 (70.37%) Windows
2 53 (49.07%) Windows Server
3 20 (18.52%) Windows 10
4 18 (16.67%) Windows Server 2012
5 9 (8.33%) Mac OS
6 7 (6.48%) Windows Server 2016
7 5 (4.63%) Linux
8 3 (2.78%) CentOS
9 2 (1.85%) Windows Server 2019
10 1 (0.93%) Windows 7
10 1 (0.93%) Windows 8
Processes & Methodologies
1 28 (25.93%) ITIL
2 22 (20.37%) Problem-Solving
3 13 (12.04%) Continuous Improvement
4 11 (10.19%) Agile
4 11 (10.19%) Break/Fix
4 11 (10.19%) Change Management
4 11 (10.19%) Project Planning
4 11 (10.19%) Service Delivery
5 10 (9.26%) Customer Service
6 9 (8.33%) Asset Management
6 9 (8.33%) Proactive Monitoring
7 7 (6.48%) Customer Requirements
7 7 (6.48%) High Availability
8 5 (4.63%) Customer Experience
8 5 (4.63%) ERP
8 5 (4.63%) Threat Management
9 4 (3.70%) Service Management
10 3 (2.78%) Migration
10 3 (2.78%) Time Management
11 2 (1.85%) Software Deployment
Programming Languages
1 5 (4.63%) PowerShell
2 3 (2.78%) SQL
Qualifications
1 13 (12.04%) Microsoft Certification
2 10 (9.26%) DBS Check
3 5 (4.63%) A+ Certification
3 5 (4.63%) Network+ Certification
4 1 (0.93%) MCSE
Quality Assurance & Compliance
1 16 (14.81%) SLA
2 10 (9.26%) Cyber Essentials
System Software
1 68 (62.96%) Active Directory
2 27 (25.00%) Hyper-V
3 26 (24.07%) VMware Infrastructure
4 13 (12.04%) VMware ESXi
5 8 (7.41%) Virtual Machines
6 2 (1.85%) Citrix Hypervisor
6 2 (1.85%) Docker
6 2 (1.85%) pfSense
6 2 (1.85%) Terminal Services
6 2 (1.85%) Virtual Servers
6 2 (1.85%) VMware Workstation
Systems Management
1 24 (22.22%) SCCM
2 22 (20.37%) Microsoft Intune
3 2 (1.85%) Backup Exec
Vendors
1 54 (50.00%) Microsoft
2 31 (28.70%) VMware
3 19 (17.59%) Cisco
3 19 (17.59%) Veeam
4 12 (11.11%) Citrix
5 11 (10.19%) HP
6 7 (6.48%) Nimble Storage
7 5 (4.63%) ConnectWise
7 5 (4.63%) Mitel
7 5 (4.63%) Zerto
8 4 (3.70%) Acronis
8 4 (3.70%) Aruba
8 4 (3.70%) Meraki
9 3 (2.78%) Dell
10 2 (1.85%) Remedy
10 2 (1.85%) SonicWALL
10 2 (1.85%) Sophos
10 2 (1.85%) Veritas
10 2 (1.85%) WatchGuard
11 1 (0.93%) ServiceNow