Third Line Support
UK

The median Third Line Support salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 498 734 840
Rank change year-on-year +236 +106 -248
Permanent jobs requiring a 3rd Line Support 447 244 428
As % of all permanent jobs advertised in the UK 0.45% 0.25% 0.26%
As % of the Job Titles category 0.47% 0.27% 0.27%
Number of salaries quoted 411 230 404
10th Percentile £31,250 £33,000 £31,250
25th Percentile £33,750 £36,000 £33,706
Median annual salary (50th Percentile) £40,000 £42,000 £41,750
Median % change year-on-year -4.76% +0.60% +4.38%
75th Percentile £46,125 £50,000 £50,000
90th Percentile £52,500 £58,750 £57,500
UK excluding London median annual salary £39,500 £40,000 £40,000
% change year-on-year -1.25% - +0.48%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,627 91,047 156,403
% of permanent jobs with a recognized job title 94.71% 91.54% 96.08%
Number of salaries quoted 67,562 57,571 85,106
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,750 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Support over the 6 months to 20 May 2024.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +236 414 £40,000 -3.98% 58
UK excluding London +161 396 £39,500 -1.25% 55
Work from Home +173 188 £37,500 -11.76% 22
South East +105 164 £37,500 -6.25% 13
North of England +47 75 £37,250 -12.35% 20
Midlands +36 66 £40,000 +8.11% 10
London +103 46 £57,250 +26.52% 7
West Midlands +47 46 £37,500 +0.67% 8
South West +7 37 £42,500 +17.24% 6
Yorkshire +88 33 £40,000 -11.11% 8
North East +23 28 £32,500 -5.11% 4
East of England +18 26 £42,500 +7.59% 1
Scotland -45 25 £45,500 +15.19% 5
East Midlands -9 20 £46,250 +26.71% 2
North West -20 14 £38,750 -8.82% 8
Wales +11 3 £45,000 +15.38%

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 May 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 253 (56.60%) Windows
2 251 (56.15%) Microsoft
3 244 (54.59%) Microsoft 365
4 218 (48.77%) Azure
5 217 (48.55%) Active Directory
6 179 (40.04%) Firewall
7 170 (38.03%) VMware
8 163 (36.47%) Windows Server
9 140 (31.32%) Microsoft Exchange
10 138 (30.87%) VMware Infrastructure
11 134 (29.98%) Hyper-V
12 119 (26.62%) Social Skills
13 110 (24.61%) ITIL
14 101 (22.60%) SharePoint
15 98 (21.92%) Microsoft Intune
16 94 (21.03%) Citrix
17 90 (20.13%) DNS
18 84 (18.79%) SQL Server
19 78 (17.45%) SQL
20 73 (16.33%) Veeam
21 69 (15.44%) Microsoft Certification
22 68 (15.21%) Cisco
23 67 (14.99%) Problem-Solving
24 65 (14.54%) DHCP
25 61 (13.65%) SAN
26 60 (13.42%) WAN
27 57 (12.75%) Degree
28 54 (12.08%) PowerShell
29 52 (11.63%) Entra ID
30 49 (10.96%) Windows 10

3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 140 (31.32%) Microsoft Exchange
2 101 (22.60%) SharePoint
3 15 (3.36%) IIS
4 6 (1.34%) Exchange Server 2000
4 6 (1.34%) Exchange Server 2010
5 5 (1.12%) Exchange Server 2007
6 4 (0.89%) Exchange Server 2013
7 2 (0.45%) WordPress
Applications
1 44 (9.84%) Microsoft Office
2 19 (4.25%) Microsoft Excel
3 1 (0.22%) MS Visio
Business Applications
1 7 (1.57%) Fidessa
2 2 (0.45%) Dynamics CRM
3 1 (0.22%) Dynamics NAV
Cloud Services
1 244 (54.59%) Microsoft 365
2 218 (48.77%) Azure
3 52 (11.63%) Entra ID
4 27 (6.04%) OneDrive
5 20 (4.47%) AWS
6 18 (4.03%) IaaS
7 17 (3.80%) SaaS
8 14 (3.13%) Google Workspace
9 12 (2.68%) PaaS
9 12 (2.68%) Power Platform
10 11 (2.46%) Azure Sentinel
11 8 (1.79%) Mimecast
12 5 (1.12%) Azure Cosmos DB
12 5 (1.12%) Azure Monitor
12 5 (1.12%) Azure Stack
13 4 (0.89%) Nutanix
14 2 (0.45%) Amazon S3
14 2 (0.45%) GCP
14 2 (0.45%) OpenDNS
15 1 (0.22%) Dynamics 365
Communications & Networking
1 179 (40.04%) Firewall
2 90 (20.13%) DNS
3 65 (14.54%) DHCP
4 61 (13.65%) SAN
5 60 (13.42%) WAN
6 49 (10.96%) LAN
7 47 (10.51%) VPN
8 44 (9.84%) TCP/IP
9 41 (9.17%) Wi-Fi
10 31 (6.94%) VLAN
11 28 (6.26%) Wireless
12 18 (4.03%) Remote Desktop
13 16 (3.58%) VoIP
14 15 (3.36%) WLAN
15 14 (3.13%) SD-WAN
16 12 (2.68%) FTP
16 12 (2.68%) IPsec
16 12 (2.68%) OSPF
17 11 (2.46%) HSRP
18 10 (2.24%) Cisco ISE
Database & Business Intelligence
1 84 (18.79%) SQL Server
2 32 (7.16%) Amazon RDS
3 2 (0.45%) MariaDB
3 2 (0.45%) MySQL
3 2 (0.45%) Power BI
4 1 (0.22%) SQL Server Integration Services
Development Applications
1 2 (0.45%) Hudson
1 2 (0.45%) JIRA
2 1 (0.22%) MSI
General
1 119 (26.62%) Social Skills
2 37 (8.28%) Analytical Skills
3 24 (5.37%) Finance
4 21 (4.70%) Law
5 20 (4.47%) Documentation Skills
5 20 (4.47%) Organisational Skills
6 14 (3.13%) Banking
7 11 (2.46%) Games
7 11 (2.46%) Inclusion and Diversity
7 11 (2.46%) Telecoms
8 8 (1.79%) Manufacturing
9 6 (1.34%) French Language
9 6 (1.34%) Public Sector
10 5 (1.12%) German Language
10 5 (1.12%) Legal
11 4 (0.89%) Pharmaceutical
11 4 (0.89%) Retail
12 2 (0.45%) Advertising
13 1 (0.22%) Marketing
13 1 (0.22%) Social Science
Libraries, Frameworks & Software Standards
1 9 (2.01%) 802.1X
2 7 (1.57%) FIX Protocol
3 2 (0.45%) LAMP
3 2 (0.45%) SAML
3 2 (0.45%) V-Ray
Miscellaneous
1 40 (8.95%) Driving Licence
2 31 (6.94%) Replication
3 25 (5.59%) Enterprise Storage
4 18 (4.03%) Self-Motivation
5 16 (3.58%) Client/Server
5 16 (3.58%) Management Information System
6 14 (3.13%) Clustering
7 12 (2.68%) Data Centre
8 8 (1.79%) Video Conferencing
9 7 (1.57%) Eurex
9 7 (1.57%) iPad
10 6 (1.34%) Security Operations Centre
11 5 (1.12%) Low-Code
12 4 (0.89%) Private Cloud
13 2 (0.45%) Hybrid Cloud
13 2 (0.45%) PKI
13 2 (0.45%) Team-Oriented Environment
14 1 (0.22%) Linux Command Line
14 1 (0.22%) Onboarding
14 1 (0.22%) Security Posture
Operating Systems
1 253 (56.60%) Windows
2 163 (36.47%) Windows Server
3 49 (10.96%) Windows 10
4 36 (8.05%) Linux
4 36 (8.05%) Windows Server 2016
5 22 (4.92%) Windows Server 2012
6 20 (4.47%) Windows 7
6 20 (4.47%) Windows 8
7 17 (3.80%) Windows Server 2019
8 11 (2.46%) CentOS
9 10 (2.24%) Windows Server 2008
10 9 (2.01%) Android
10 9 (2.01%) Apple iOS
10 9 (2.01%) Ubuntu
11 8 (1.79%) Mac OS
11 8 (1.79%) Unix
12 7 (1.57%) Solaris
13 6 (1.34%) Debian
14 5 (1.12%) Mac OS X
15 4 (0.89%) Windows XP
Processes & Methodologies
1 110 (24.61%) ITIL
2 67 (14.99%) Problem-Solving
3 46 (10.29%) Customer Service
4 43 (9.62%) Incident Management
5 41 (9.17%) Infrastructure Engineering
6 33 (7.38%) Cybersecurity
7 28 (6.26%) Service Management
8 24 (5.37%) Migration
9 23 (5.15%) Change Management
10 21 (4.70%) Mentoring
10 21 (4.70%) Remote Monitoring and Management
11 19 (4.25%) Root Cause Analysis
12 17 (3.80%) Desktop Virtualisation
13 16 (3.58%) Change Control
13 16 (3.58%) Problem Management
13 16 (3.58%) Project Management
14 15 (3.36%) Proactive Maintenance
14 15 (3.36%) Project Delivery
15 14 (3.13%) Disaster Recovery
15 14 (3.13%) Multi-Factor Authentication
Programming Languages
1 78 (17.45%) SQL
2 54 (12.08%) PowerShell
3 7 (1.57%) Bash
3 7 (1.57%) JavaScript
3 7 (1.57%) Perl
3 7 (1.57%) Python
3 7 (1.57%) Ruby
4 2 (0.45%) C#
5 1 (0.22%) PL/SQL
5 1 (0.22%) T-SQL
Qualifications
1 69 (15.44%) Microsoft Certification
2 57 (12.75%) Degree
3 45 (10.07%) Cisco Certification
4 32 (7.16%) Azure Certification
4 32 (7.16%) Security Cleared
5 31 (6.94%) MCSE
6 25 (5.59%) CCNP
7 24 (5.37%) CCNA
7 24 (5.37%) SC Cleared
8 15 (3.36%) MCSA
9 10 (2.24%) MCP
10 8 (1.79%) VMware Certified Professional (VCP)
11 7 (1.57%) DBS Check
11 7 (1.57%) ITIL Foundation Certificate
12 4 (0.89%) Network+ Certification
12 4 (0.89%) RHCT
13 3 (0.67%) Computer Science Degree
14 2 (0.45%) CompTIA Security+
14 2 (0.45%) DV Cleared
14 2 (0.45%) ITIL Certification
Quality Assurance & Compliance
1 7 (1.57%) SLA
2 5 (1.12%) QA
3 4 (0.89%) Cyber Essentials
3 4 (0.89%) GDPR
3 4 (0.89%) ISO/IEC 27001
4 2 (0.45%) NIST
4 2 (0.45%) PCI DSS
5 1 (0.22%) Cyber Essentials PLUS
5 1 (0.22%) GxP
System Software
1 217 (48.55%) Active Directory
2 138 (30.87%) VMware Infrastructure
3 134 (29.98%) Hyper-V
4 21 (4.70%) XenApp
5 20 (4.47%) VMware ESXi
6 19 (4.25%) XenDesktop
7 16 (3.58%) Virtual Desktop
7 16 (3.58%) VirtualBox
8 15 (3.36%) Virtual Machines
8 15 (3.36%) vSphere
9 14 (3.13%) Terminal Services
10 7 (1.57%) Firmware
11 4 (0.89%) Citrix Hypervisor
11 4 (0.89%) KVM
12 2 (0.45%) Docker
12 2 (0.45%) pfSense
12 2 (0.45%) Virtual Servers
13 1 (0.22%) DFS Replication
13 1 (0.22%) VMware Server
13 1 (0.22%) Xen
Systems Management
1 98 (21.92%) Microsoft Intune
2 32 (7.16%) SCCM
3 11 (2.46%) Microsoft Clustering
3 11 (2.46%) SCOM
4 7 (1.57%) NetBackup
5 6 (1.34%) Autotask
5 6 (1.34%) Jamf Pro
6 5 (1.12%) Active Directory Federation Services
6 5 (1.12%) Terraform
7 3 (0.67%) FortiGate
7 3 (0.67%) vCenter Server
7 3 (0.67%) ZENworks
8 2 (0.45%) Backup Exec
8 2 (0.45%) Dell DRAC
8 2 (0.45%) Microsoft Data Protection Manager
8 2 (0.45%) SCDPM
8 2 (0.45%) Single Sign-On
9 1 (0.22%) Failover Clustering
9 1 (0.22%) Stealthwatch
9 1 (0.22%) vRealize
Vendors
1 251 (56.15%) Microsoft
2 170 (38.03%) VMware
3 94 (21.03%) Citrix
4 73 (16.33%) Veeam
5 68 (15.21%) Cisco
6 33 (7.38%) HP
7 25 (5.59%) Sophos
8 18 (4.03%) Datto
8 18 (4.03%) Dell
9 14 (3.13%) Juniper
9 14 (3.13%) Meraki
9 14 (3.13%) WatchGuard
10 12 (2.68%) Draytek
11 11 (2.46%) Red Hat
12 10 (2.24%) Google
13 8 (1.79%) F5
13 8 (1.79%) SolarWinds
14 7 (1.57%) Acronis
14 7 (1.57%) ConnectWise
14 7 (1.57%) Trayport