3rd Line Support Jobs with Work from Home Options

Third Line Support
UK > Work from Home

The median Third Line Support salary in Work from Home is £37,500 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 393 566 732
Rank change year-on-year +173 +166 -258
Permanent jobs requiring a 3rd Line Support 188 94 129
As % of all permanent jobs with a WFH option 0.56% 0.23% 0.18%
As % of the Job Titles category 0.58% 0.24% 0.19%
Number of salaries quoted 180 87 122
10th Percentile - £34,950 £31,325
25th Percentile £31,250 £36,875 £34,750
Median annual salary (50th Percentile) £37,500 £42,500 £42,500
Median % change year-on-year -11.76% - -
75th Percentile £46,250 £53,750 £51,750
90th Percentile £52,500 £58,750 £55,000
UK median annual salary £40,000 £42,000 £41,750
% change year-on-year -4.76% +0.60% +4.38%

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,489 38,930 69,374
% of permanent jobs with a recognized job title 96.09% 95.94% 97.35%
Number of salaries quoted 24,845 27,706 42,291
10th Percentile £33,000 £36,750 £36,250
25th Percentile £42,500 £47,375 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

3rd Line Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

3rd Line Support trend for jobs with a WFH option

3rd Line Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing 3rd Line Support.

3rd Line Support salary trend for jobs with a WFH option

3rd Line Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing 3rd Line Support over the 6 months to 20 May 2024.

3rd Line Support salary histogram for jobs with a WFH option

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 20 May 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring 3rd Line Support in the job title.

1 126 (67.02%) Azure
2 123 (65.43%) Microsoft
3 115 (61.17%) Microsoft 365
4 110 (58.51%) Windows
5 102 (54.26%) Active Directory
6 88 (46.81%) VMware
7 82 (43.62%) Hyper-V
8 77 (40.96%) Social Skills
9 73 (38.83%) VMware Infrastructure
9 73 (38.83%) Windows Server
10 66 (35.11%) ITIL
11 63 (33.51%) Microsoft Exchange
12 54 (28.72%) Microsoft Intune
13 48 (25.53%) SAN
14 45 (23.94%) DNS
15 44 (23.40%) Citrix
16 43 (22.87%) Firewall
17 40 (21.28%) Windows 10
18 34 (18.09%) Driving Licence
18 34 (18.09%) Microsoft Certification
18 34 (18.09%) SharePoint
19 33 (17.55%) DHCP
20 32 (17.02%) SQL Server
21 31 (16.49%) WAN
22 29 (15.43%) Azure Certification
23 27 (14.36%) LAN
23 27 (14.36%) Cisco
24 26 (13.83%) Amazon RDS
24 26 (13.83%) Problem-Solving
25 25 (13.30%) Entra ID

3rd Line Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (33.51%) Microsoft Exchange
2 34 (18.09%) SharePoint
3 6 (3.19%) Exchange Server 2000
4 1 (0.53%) Exchange Server 2007
4 1 (0.53%) IIS
Applications
1 17 (9.04%) Microsoft Office
2 2 (1.06%) Microsoft Excel
3 1 (0.53%) MS Visio
Business Applications
1 1 (0.53%) Dynamics CRM
Cloud Services
1 126 (67.02%) Azure
2 115 (61.17%) Microsoft 365
3 25 (13.30%) Entra ID
4 10 (5.32%) AWS
5 7 (3.72%) OneDrive
6 5 (2.66%) Azure Cosmos DB
6 5 (2.66%) Azure Monitor
6 5 (2.66%) IaaS
7 3 (1.60%) Azure Sentinel
7 3 (1.60%) Google Workspace
8 2 (1.06%) Nutanix
8 2 (1.06%) Power Platform
9 1 (0.53%) SaaS
9 1 (0.53%) WhatsApp
Communications & Networking
1 48 (25.53%) SAN
2 45 (23.94%) DNS
3 43 (22.87%) Firewall
4 33 (17.55%) DHCP
5 31 (16.49%) WAN
6 27 (14.36%) LAN
7 19 (10.11%) TCP/IP
8 18 (9.57%) Wi-Fi
9 16 (8.51%) Remote Desktop
10 15 (7.98%) Wireless
11 12 (6.38%) FTP
11 12 (6.38%) VLAN
11 12 (6.38%) VPN
12 10 (5.32%) WLAN
13 6 (3.19%) NAS
14 5 (2.66%) Internet
15 4 (2.13%) Fibre Channel
15 4 (2.13%) VoIP
16 3 (1.60%) SD-WAN
17 2 (1.06%) VSAN
Database & Business Intelligence
1 32 (17.02%) SQL Server
2 26 (13.83%) Amazon RDS
3 2 (1.06%) MariaDB
3 2 (1.06%) MySQL
3 2 (1.06%) Power BI
4 1 (0.53%) SQL Server Integration Services
Development Applications
1 2 (1.06%) JIRA
General
1 77 (40.96%) Social Skills
2 17 (9.04%) Organisational Skills
3 14 (7.45%) Analytical Skills
4 7 (3.72%) Telecoms
5 6 (3.19%) Finance
5 6 (3.19%) French Language
5 6 (3.19%) Games
6 5 (2.66%) German Language
7 3 (1.60%) Documentation Skills
8 2 (1.06%) Advertising
8 2 (1.06%) Inclusion and Diversity
8 2 (1.06%) Pharmaceutical
8 2 (1.06%) Public Sector
9 1 (0.53%) Banking
9 1 (0.53%) Electronics
9 1 (0.53%) Legal
9 1 (0.53%) Manufacturing
9 1 (0.53%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.53%) SAML
Miscellaneous
1 34 (18.09%) Driving Licence
2 21 (11.17%) Enterprise Storage
3 12 (6.38%) Client/Server
3 12 (6.38%) Management Information System
3 12 (6.38%) Self-Motivation
4 10 (5.32%) Replication
5 7 (3.72%) iPad
6 5 (2.66%) Low-Code
7 4 (2.13%) Clustering
8 3 (1.60%) Video Conferencing
9 1 (0.53%) Fat Client
9 1 (0.53%) Housing Association
9 1 (0.53%) iPhone
9 1 (0.53%) Renewable Energy
9 1 (0.53%) Security Posture
9 1 (0.53%) Smartphone
9 1 (0.53%) Thin Client
Operating Systems
1 110 (58.51%) Windows
2 73 (38.83%) Windows Server
3 40 (21.28%) Windows 10
4 20 (10.64%) Windows 8
5 18 (9.57%) Windows 7
6 17 (9.04%) Windows Server 2016
7 16 (8.51%) Windows Server 2019
8 12 (6.38%) Linux
9 7 (3.72%) Windows Server 2012
10 5 (2.66%) Mac OS X
11 4 (2.13%) Android
11 4 (2.13%) Apple iOS
11 4 (2.13%) Windows XP
12 2 (1.06%) Debian
12 2 (1.06%) Red Hat Enterprise Linux
12 2 (1.06%) VMS
13 1 (0.53%) Mac OS
13 1 (0.53%) Windows Server 2008
Processes & Methodologies
1 66 (35.11%) ITIL
2 26 (13.83%) Problem-Solving
3 23 (12.23%) Incident Management
4 20 (10.64%) Service Management
5 17 (9.04%) Desktop Virtualisation
5 17 (9.04%) Remote Monitoring and Management
5 17 (9.04%) Root Cause Analysis
6 15 (7.98%) Infrastructure Engineering
6 15 (7.98%) Problem Management
7 14 (7.45%) Change Management
8 11 (5.85%) Migration
8 11 (5.85%) Time Management
9 10 (5.32%) Customer Service
9 10 (5.32%) Systems Engineering
10 8 (4.26%) Agile
10 8 (4.26%) Service Delivery
11 7 (3.72%) Continuous Improvement
12 6 (3.19%) Data Loss Prevention
12 6 (3.19%) Service Desk Management
12 6 (3.19%) Threat Management
Programming Languages
1 25 (13.30%) SQL
2 22 (11.70%) PowerShell
3 2 (1.06%) C#
4 1 (0.53%) PL/SQL
4 1 (0.53%) T-SQL
Qualifications
1 34 (18.09%) Microsoft Certification
2 29 (15.43%) Azure Certification
3 23 (12.23%) Degree
4 10 (5.32%) CCNA
4 10 (5.32%) Cisco Certification
5 7 (3.72%) ITIL Foundation Certificate
5 7 (3.72%) MCSE
6 6 (3.19%) DBS Check
7 4 (2.13%) MCP
8 1 (0.53%) A+ Certification
8 1 (0.53%) CCA
8 1 (0.53%) CCENT
8 1 (0.53%) Citrix Certification
8 1 (0.53%) MCSA
8 1 (0.53%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 5 (2.66%) QA
2 3 (1.60%) GDPR
2 3 (1.60%) SLA
3 2 (1.06%) ISO/IEC 27001
3 2 (1.06%) PCI DSS
4 1 (0.53%) Cyber Essentials
4 1 (0.53%) GxP
System Software
1 102 (54.26%) Active Directory
2 82 (43.62%) Hyper-V
3 73 (38.83%) VMware Infrastructure
4 17 (9.04%) XenApp
4 17 (9.04%) XenDesktop
5 16 (8.51%) VirtualBox
6 13 (6.91%) Virtual Desktop
7 12 (6.38%) VMware ESXi
8 8 (4.26%) vSphere
9 5 (2.66%) Terminal Services
9 5 (2.66%) Virtual Machines
10 1 (0.53%) DFS Replication
10 1 (0.53%) NFS
10 1 (0.53%) VMware Server
Systems Management
1 54 (28.72%) Microsoft Intune
2 16 (8.51%) SCCM
3 5 (2.66%) Active Directory Federation Services
3 5 (2.66%) Terraform
4 4 (2.13%) Microsoft Clustering
4 4 (2.13%) SCOM
5 3 (1.60%) ZENworks
6 2 (1.06%) Autotask
6 2 (1.06%) Microsoft Data Protection Manager
6 2 (1.06%) SCDPM
7 1 (0.53%) DatAdvantage
7 1 (0.53%) QRadar
7 1 (0.53%) Single Sign-On
7 1 (0.53%) Stealthwatch
7 1 (0.53%) Symantec Endpoint Protection
7 1 (0.53%) vCenter Server
7 1 (0.53%) vRealize
7 1 (0.53%) WSUS
Vendors
1 123 (65.43%) Microsoft
2 88 (46.81%) VMware
3 44 (23.40%) Citrix
4 27 (14.36%) Cisco
5 22 (11.70%) HP
5 22 (11.70%) Veeam
6 15 (7.98%) Sophos
7 11 (5.85%) Meraki
8 10 (5.32%) Draytek
9 9 (4.79%) Dell
10 8 (4.26%) WatchGuard
11 5 (2.66%) Datto
12 3 (1.60%) ConnectWise
12 3 (1.60%) ESET
12 3 (1.60%) Ubiquiti
13 1 (0.53%) Qualys
13 1 (0.53%) Sage
13 1 (0.53%) SAP
13 1 (0.53%) Symantec
13 1 (0.53%) Varonis