3rd Line Support Jobs in the West Midlands

Third Line Support
England > West Midlands

The median Third Line Support salary in the West Midlands is £37,500 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 207 254 266
Rank change year-on-year +47 +12 -66
Permanent jobs requiring a 3rd Line Support 46 12 24
As % of all permanent jobs advertised in the West Midlands 0.61% 0.19% 0.32%
As % of the Job Titles category 0.65% 0.21% 0.34%
Number of salaries quoted 43 12 23
10th Percentile £30,000 £27,950 £31,250
25th Percentile £32,500 £32,750 £34,875
Median annual salary (50th Percentile) £37,500 £37,250 £40,000
Median % change year-on-year +0.67% -6.88% +19.40%
75th Percentile £43,750 £41,625 £46,250
90th Percentile £51,500 £48,075 £49,250
England median annual salary £40,000 £41,659 £42,500
% change year-on-year -3.98% -1.98% +6.25%

All Permanent IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 7,068 5,623 7,051
% of permanent jobs with a recognized job title 94.39% 90.14% 94.98%
Number of salaries quoted 5,273 3,232 4,781
10th Percentile £26,250 £30,000 £29,750
25th Percentile £35,000 £38,966 £37,750
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,500 £67,500 £65,000
90th Percentile £77,500 £78,750 £78,750
England median annual salary £53,000 £60,800 £60,000
% change year-on-year -12.83% +1.33% +9.09%

3rd Line Support
Job Vacancy Trend in the West Midlands

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for 3rd Line Support in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing 3rd Line Support in the West Midlands.

Salary trend for 3rd Line Support in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

Salary distribution for jobs citing 3rd Line Support in the West Midlands over the 6 months to 20 May 2024.

Salary histogram for 3rd Line Support in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +11 25 £35,000 +6.06%
Staffordshire -10 13 £42,500 +1.19% 1
Worcestershire - 5 £35,000 - 2
Brierley Hill - 2 £33,750 -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 20 May 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring 3rd Line Support in the job title.

1 31 (67.39%) Azure
2 29 (63.04%) Microsoft 365
3 27 (58.70%) Active Directory
4 25 (54.35%) Microsoft Intune
5 23 (50.00%) Microsoft
6 20 (43.48%) Windows
6 20 (43.48%) Windows Server
7 17 (36.96%) Entra ID
7 17 (36.96%) Veeam
8 16 (34.78%) VMware
9 15 (32.61%) VMware Infrastructure
10 14 (30.43%) Social Skills
11 12 (26.09%) Hyper-V
11 12 (26.09%) Firewall
11 12 (26.09%) DNS
12 11 (23.91%) Microsoft Exchange
13 10 (21.74%) SAN
14 9 (19.57%) HP
14 9 (19.57%) VoIP
14 9 (19.57%) Cisco
14 9 (19.57%) Sophos
14 9 (19.57%) Windows 10
14 9 (19.57%) Problem-Solving
14 9 (19.57%) Infrastructure Engineering
15 8 (17.39%) Azure Sentinel
15 8 (17.39%) Windows Server 2012
15 8 (17.39%) Cybersecurity
15 8 (17.39%) VMware ESXi
15 8 (17.39%) Citrix
16 7 (15.22%) WAN

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (23.91%) Microsoft Exchange
2 5 (10.87%) SharePoint
3 2 (4.35%) Exchange Server 2010
3 2 (4.35%) IIS
4 1 (2.17%) Exchange Server 2007
Applications
1 3 (6.52%) Microsoft Office
Cloud Services
1 31 (67.39%) Azure
2 29 (63.04%) Microsoft 365
3 17 (36.96%) Entra ID
4 8 (17.39%) Azure Sentinel
5 4 (8.70%) Google Workspace
6 3 (6.52%) OneDrive
7 2 (4.35%) Amazon S3
7 2 (4.35%) AWS
7 2 (4.35%) Mimecast
7 2 (4.35%) OpenDNS
7 2 (4.35%) Power Platform
Communications & Networking
1 12 (26.09%) DNS
1 12 (26.09%) Firewall
2 10 (21.74%) SAN
3 9 (19.57%) VoIP
4 7 (15.22%) DHCP
4 7 (15.22%) WAN
5 6 (13.04%) LAN
5 6 (13.04%) VLAN
6 5 (10.87%) TCP/IP
6 5 (10.87%) WLAN
7 3 (6.52%) iSCSI
7 3 (6.52%) VPN
7 3 (6.52%) Wi-Fi
8 2 (4.35%) EIGRP
8 2 (4.35%) Ethernet
8 2 (4.35%) IPsec
8 2 (4.35%) OSPF
8 2 (4.35%) RIP
8 2 (4.35%) SMTP
8 2 (4.35%) VRRP
Database & Business Intelligence
1 4 (8.70%) Amazon RDS
2 2 (4.35%) Power BI
2 2 (4.35%) SQL Server
General
1 14 (30.43%) Social Skills
2 5 (10.87%) Telecoms
3 2 (4.35%) Analytical Skills
3 2 (4.35%) Finance
3 2 (4.35%) Law
3 2 (4.35%) Legal
4 1 (2.17%) Documentation Skills
Libraries, Frameworks & Software Standards
1 2 (4.35%) LAMP
1 2 (4.35%) V-Ray
Miscellaneous
1 7 (15.22%) Replication
2 6 (13.04%) Security Operations Centre
3 3 (6.52%) Clustering
4 2 (4.35%) Hybrid Cloud
4 2 (4.35%) PKI
4 2 (4.35%) Self-Motivation
5 1 (2.17%) Driving Licence
Operating Systems
1 20 (43.48%) Windows
1 20 (43.48%) Windows Server
2 9 (19.57%) Windows 10
3 8 (17.39%) Windows Server 2012
4 3 (6.52%) Windows Server 2016
5 2 (4.35%) Linux
5 2 (4.35%) Windows Server 2019
6 1 (2.17%) Mac OS
6 1 (2.17%) Windows Server 2008
Processes & Methodologies
1 9 (19.57%) Infrastructure Engineering
1 9 (19.57%) Problem-Solving
2 8 (17.39%) Cybersecurity
3 7 (15.22%) Proactive Monitoring
4 6 (13.04%) Security Operations
5 5 (10.87%) Change Management
5 5 (10.87%) Root Cause Analysis
5 5 (10.87%) Service Management
5 5 (10.87%) Systems Engineering
6 2 (4.35%) Business Intelligence
6 2 (4.35%) Customer Service
6 2 (4.35%) Migration
6 2 (4.35%) Performance Tuning
6 2 (4.35%) Server Management
6 2 (4.35%) Server Migrations
6 2 (4.35%) Software Deployment
6 2 (4.35%) Storage Management
7 1 (2.17%) Decision-Making
7 1 (2.17%) ITIL
7 1 (2.17%) Mobile Device Management
Programming Languages
1 6 (13.04%) PowerShell
Qualifications
1 6 (13.04%) SC Cleared
1 6 (13.04%) Security Cleared
2 1 (2.17%) CCA
2 1 (2.17%) CCNA
2 1 (2.17%) Cisco Certification
2 1 (2.17%) Citrix Certification
2 1 (2.17%) Degree
2 1 (2.17%) MCSE
2 1 (2.17%) Microsoft Certification
2 1 (2.17%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (2.17%) ISO/IEC 27001
1 1 (2.17%) SLA
System Software
1 27 (58.70%) Active Directory
2 15 (32.61%) VMware Infrastructure
3 12 (26.09%) Hyper-V
4 8 (17.39%) VMware ESXi
5 7 (15.22%) Virtual Machines
6 2 (4.35%) Citrix Hypervisor
6 2 (4.35%) Docker
6 2 (4.35%) pfSense
6 2 (4.35%) Terminal Services
6 2 (4.35%) Virtual Servers
7 1 (2.17%) NFS
Systems Management
1 25 (54.35%) Microsoft Intune
2 7 (15.22%) SCCM
3 2 (4.35%) Backup Exec
4 1 (2.17%) Autotask
4 1 (2.17%) Failover Clustering
4 1 (2.17%) Jamf Pro
Vendors
1 23 (50.00%) Microsoft
2 17 (36.96%) Veeam
3 16 (34.78%) VMware
4 9 (19.57%) Cisco
4 9 (19.57%) HP
4 9 (19.57%) Sophos
5 8 (17.39%) Citrix
6 5 (10.87%) Datto
7 4 (8.70%) Aruba
7 4 (8.70%) Meraki
8 2 (4.35%) Acronis
8 2 (4.35%) Dell
8 2 (4.35%) Draytek
8 2 (4.35%) Google
8 2 (4.35%) Sage
8 2 (4.35%) SonicWALL
8 2 (4.35%) Veritas
8 2 (4.35%) Webroot
9 1 (2.17%) Apple