Service Delivery Jobs in England

Service Delivery
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 20 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 98 148 149
Rank change year-on-year +50 +1 +6
Permanent jobs citing Service Delivery 2,280 2,214 3,881
As % of all permanent jobs advertised in England 2.64% 2.50% 2.83%
As % of the Processes & Methodologies category 3.10% 2.62% 2.96%
Number of salaries quoted 1,587 1,499 2,651
10th Percentile £28,250 £26,500 £28,500
25th Percentile £36,250 £35,000 £38,037
Median annual salary (50th Percentile) £50,000 £52,500 £50,296
Median % change year-on-year -4.76% +4.38% +0.59%
75th Percentile £66,067 £70,000 £65,000
90th Percentile £80,000 £88,750 £79,375
UK median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -

All Process and Methodology Skills
England

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 73,567 84,580 131,290
As % of all permanent jobs advertised in England 85.06% 95.60% 95.84%
Number of salaries quoted 53,896 50,324 73,626
10th Percentile £29,000 £34,324 £33,500
25th Percentile £40,000 £46,125 £44,000
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £73,000 £82,500 £80,000
90th Percentile £93,750 £102,500 £97,500
UK median annual salary £55,000 £61,180 £60,000
% change year-on-year -10.10% +1.97% +9.09%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Delivery in England.

Salary trend for Service Delivery in England

Service Delivery
Salary Histogram in England

Salary distribution for jobs citing Service Delivery in England over the 6 months to 20 May 2024.

Salary histogram for Service Delivery in England

Service Delivery
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the England region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +58 595 £61,128 -5.96% 258
South East +25 487 £47,500 +5.56% 173
North of England +38 444 £47,500 -5.00% 165
Midlands +31 331 £48,625 -7.38% 130
South West +21 309 £50,000 +5.26% 87
North West +30 245 £50,000 +7.53% 90
West Midlands +33 226 £50,000 -7.61% 73
Yorkshire +40 160 £47,500 -18.82% 59
East of England -18 133 £37,500 -6.25% 115
East Midlands +6 101 £37,500 -28.57% 57
North East +15 42 £36,131 +8.66% 18
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 139 (6.10%) SharePoint
2 106 (4.65%) Microsoft Exchange
3 26 (1.14%) Confluence
4 22 (0.96%) CMS
5 21 (0.92%) Apache
5 21 (0.92%) Jupyter
5 21 (0.92%) nginx
6 18 (0.79%) Apache Spark
7 9 (0.39%) IIS
8 7 (0.31%) Exchange Server 2013
9 6 (0.26%) Appian
9 6 (0.26%) Exchange Server 2000
9 6 (0.26%) Exchange Server 2010
10 5 (0.22%) SharePoint 2010
10 5 (0.22%) SharePoint 2013
11 4 (0.18%) SAS
11 4 (0.18%) Umbraco
12 3 (0.13%) Documentum
12 3 (0.13%) Skype for Business
13 2 (0.088%) MS Project Server
Applications
1 153 (6.71%) Microsoft Office
2 137 (6.01%) Microsoft Excel
3 59 (2.59%) Microsoft PowerPoint
4 18 (0.79%) Microsoft Project
5 8 (0.35%) MS Visio
6 6 (0.26%) Chatbot
7 5 (0.22%) Spreadsheet
8 3 (0.13%) Trello
9 1 (0.044%) Adobe Creative Suite
9 1 (0.044%) Adobe Illustrator
9 1 (0.044%) AutoCAD
9 1 (0.044%) InDesign
9 1 (0.044%) Photoshop
9 1 (0.044%) Solid Edge
9 1 (0.044%) SOLIDWORKS
Business Applications
1 26 (1.14%) Dynamics CRM
2 8 (0.35%) NEC Housing
3 7 (0.31%) SAP ERP
3 7 (0.31%) SAP HCM
4 6 (0.26%) Dynamics GP
4 6 (0.26%) Workday HCM
5 5 (0.22%) Maximo
5 5 (0.22%) Remedy ITSM
6 4 (0.18%) Elite 3E
6 4 (0.18%) Magento
6 4 (0.18%) Oracle EBS
6 4 (0.18%) ResourceLink
6 4 (0.18%) SAP HR
7 3 (0.13%) NetSuite
7 3 (0.13%) Salesforce CRM
7 3 (0.13%) Shopify
8 2 (0.088%) Primavera
8 2 (0.088%) SAP CX
9 1 (0.044%) HFM
9 1 (0.044%) Sage X3
Cloud Services
1 421 (18.46%) Microsoft 365
2 382 (16.75%) Azure
3 158 (6.93%) SaaS
4 145 (6.36%) Power Platform
5 98 (4.30%) AWS
6 82 (3.60%) Entra ID
7 57 (2.50%) PowerApps
8 39 (1.71%) Azure DevOps
9 34 (1.49%) OneDrive
10 32 (1.40%) Amazon S3
10 32 (1.40%) Dynamics 365
11 31 (1.36%) Power Automate
12 24 (1.05%) Cloud Computing
13 20 (0.88%) IaaS
14 18 (0.79%) MinIO
14 18 (0.79%) OpenShift
15 17 (0.75%) Azure Sentinel
16 16 (0.70%) Amazon EC2
17 11 (0.48%) PaaS
17 11 (0.48%) WhatsApp
Communications & Networking
1 183 (8.03%) Firewall
2 109 (4.78%) WAN
3 99 (4.34%) LAN
4 89 (3.90%) VPN
5 82 (3.60%) Wi-Fi
6 66 (2.89%) Network Security
7 61 (2.68%) DNS
8 54 (2.37%) DHCP
9 53 (2.32%) Wireless
10 42 (1.84%) Internet
11 39 (1.71%) VoIP
12 38 (1.67%) TCP/IP
13 31 (1.36%) SD-WAN
13 31 (1.36%) VLAN
14 26 (1.14%) SAN
15 23 (1.01%) Unified Communications
16 20 (0.88%) Remote Desktop
17 19 (0.83%) Intranet
18 14 (0.61%) WLAN
19 11 (0.48%) NAS
Database & Business Intelligence
1 94 (4.12%) SQL Server
2 87 (3.82%) Power BI
3 42 (1.84%) Relational Database
4 31 (1.36%) Big Data
5 20 (0.88%) Amazon RDS
6 18 (0.79%) Hadoop
6 18 (0.79%) Presto
7 15 (0.66%) MySQL
8 14 (0.61%) Azure SQL Database
8 14 (0.61%) Data Warehouse
9 13 (0.57%) SQL Server Reporting Services
10 12 (0.53%) GIS
10 12 (0.53%) RDBMS
11 8 (0.35%) DB2
11 8 (0.35%) NoSQL
12 7 (0.31%) Tableau
13 6 (0.26%) SAP HANA
13 6 (0.26%) SQL Server Integration Services
14 5 (0.22%) CorVu
14 5 (0.22%) Crystal Reports
Development Applications
1 55 (2.41%) JIRA
2 34 (1.49%) Jenkins
3 18 (0.79%) Atlassian Bamboo
4 14 (0.61%) Visual Studio
5 13 (0.57%) Robot Framework
6 11 (0.48%) Team Foundation Server
7 10 (0.44%) Git
8 4 (0.18%) Selenium
9 2 (0.088%) Appium
9 2 (0.088%) Bitbucket
9 2 (0.088%) Cypress.io
9 2 (0.088%) GitLab
9 2 (0.088%) JMeter
9 2 (0.088%) Postman
9 2 (0.088%) REST Assured
9 2 (0.088%) Serenity BDD
9 2 (0.088%) SpecFlow
10 1 (0.044%) MSI
10 1 (0.044%) Visual Studio Team System
General
1 873 (38.29%) Social Skills
2 537 (23.55%) Finance
3 241 (10.57%) Inclusion and Diversity
4 200 (8.77%) Analytical Skills
5 167 (7.32%) Law
6 166 (7.28%) Public Sector
7 139 (6.10%) Legal
8 111 (4.87%) Retail
9 87 (3.82%) Organisational Skills
10 80 (3.51%) Marketing
11 60 (2.63%) Telecoms
12 50 (2.19%) Influencing Skills
13 45 (1.97%) Banking
14 41 (1.80%) Aerospace
14 41 (1.80%) Presentation Skills
15 39 (1.71%) Local Government
16 35 (1.54%) Manufacturing
17 27 (1.18%) Fire and Rescue
18 25 (1.10%) Documentation Skills
19 20 (0.88%) Police
Job Titles
1 454 (19.91%) Service Manager
2 375 (16.45%) Delivery Manager
3 368 (16.14%) Service Delivery Manager
4 251 (11.01%) Analyst
5 250 (10.96%) Lead
6 249 (10.92%) Senior
7 241 (10.57%) IT Manager
8 150 (6.58%) Senior Manager
9 148 (6.49%) IT Support
10 122 (5.35%) Senior Delivery Manager
10 122 (5.35%) Senior Service Manager
11 117 (5.13%) Senior Service Delivery Manager
12 107 (4.69%) Consultant
13 98 (4.30%) IT Services Manager
14 96 (4.21%) Developer
14 96 (4.21%) Support Engineer
15 84 (3.68%) Infrastructure Engineer
16 76 (3.33%) IT Engineer
17 70 (3.07%) IT Analyst
18 68 (2.98%) Team Leader
Libraries, Frameworks & Software Standards
1 45 (1.97%) .NET
2 42 (1.84%) EDI
3 34 (1.49%) HTML
4 20 (0.88%) CSS
5 18 (0.79%) ActiveMQ
5 18 (0.79%) Apache NiFi
5 18 (0.79%) Elastic Stack
5 18 (0.79%) RabbitMQ
5 18 (0.79%) YAML
6 16 (0.70%) .NET Framework
7 15 (0.66%) XML
8 12 (0.53%) ASP.NET
9 10 (0.44%) .NET Core
10 9 (0.39%) AngularJS
10 9 (0.39%) Web Services
11 8 (0.35%) cXML
11 8 (0.35%) EDIFACT
12 7 (0.31%) Middleware
13 6 (0.26%) Flash
14 5 (0.22%) Entity Framework
Miscellaneous
1 128 (5.61%) Self-Motivation
2 111 (4.87%) Management Information System
3 91 (3.99%) Driving Licence
4 86 (3.77%) Data Centre
5 44 (1.93%) Product Ownership
6 41 (1.80%) Onboarding
7 31 (1.36%) Fat Client
7 31 (1.36%) Thin Client
8 28 (1.23%) Public Cloud
9 27 (1.18%) Hybrid Cloud
10 25 (1.10%) Enterprise Software
11 24 (1.05%) Security Operations Centre
12 21 (0.92%) CMDB
12 21 (0.92%) PMI
13 19 (0.83%) Mainframe
14 17 (0.75%) Low-Code
15 16 (0.70%) Linux Command Line
15 16 (0.70%) Replication
16 15 (0.66%) Analytical Mindset
16 15 (0.66%) NHS
Operating Systems
1 346 (15.18%) Windows
2 118 (5.18%) Windows 10
3 117 (5.13%) Windows Server
4 104 (4.56%) Linux
5 36 (1.58%) Apple iOS
6 32 (1.40%) Windows Server 2019
7 29 (1.27%) Android
8 27 (1.18%) Windows Server 2012
8 27 (1.18%) Windows Server 2016
9 24 (1.05%) Windows 7
10 17 (0.75%) Mac OS
11 16 (0.70%) Windows Server 2008
12 14 (0.61%) Unix
13 10 (0.44%) Mac OS X
14 6 (0.26%) Ubuntu
15 5 (0.22%) Red Hat Enterprise Linux
16 4 (0.18%) Windows 8
17 3 (0.13%) VMS
18 1 (0.044%) CentOS
18 1 (0.044%) OpenVMS
Processes & Methodologies
1 780 (34.21%) ITIL
2 455 (19.96%) Service Management
3 433 (18.99%) Customer Service
4 429 (18.82%) Problem-Solving
5 361 (15.83%) ITSM
6 336 (14.74%) Continuous Improvement
7 300 (13.16%) Agile
8 286 (12.54%) Project Management
9 269 (11.80%) Mentoring
10 250 (10.96%) Change Management
11 180 (7.89%) Stakeholder Management
12 175 (7.68%) Incident Management
13 173 (7.59%) Project Delivery
14 167 (7.32%) Cybersecurity
15 152 (6.67%) Roadmaps
16 151 (6.62%) Performance Management
17 145 (6.36%) Collaborative Working
18 142 (6.23%) DevOps
19 141 (6.18%) Contract Negotiation
20 133 (5.83%) Actionable Insight
Programming Languages
1 121 (5.31%) SQL
2 83 (3.64%) PowerShell
3 63 (2.76%) Python
4 42 (1.84%) Bash
5 30 (1.32%) C#
6 28 (1.23%) Java
6 28 (1.23%) JavaScript
7 24 (1.05%) T-SQL
8 19 (0.83%) COBOL
9 18 (0.79%) Shell Script
10 8 (0.35%) ActionScript
10 8 (0.35%) ActionScript 2.0
11 5 (0.22%) TypeScript
11 5 (0.22%) VB
12 4 (0.18%) Kotlin
13 3 (0.13%) PHP
13 3 (0.13%) Scala
14 2 (0.088%) Data Analysis Expressions
14 2 (0.088%) VBScript
15 1 (0.044%) VB.NET
Qualifications
1 326 (14.30%) Degree
2 248 (10.88%) Security Cleared
3 100 (4.39%) SC Cleared
4 84 (3.68%) ITIL Certification
5 59 (2.59%) DV Cleared
6 57 (2.50%) Cisco Certification
7 47 (2.06%) Computer Science Degree
7 47 (2.06%) Microsoft Certification
8 43 (1.89%) PMI Certification
9 40 (1.75%) CCNA
10 37 (1.62%) ITIL Foundation Certificate
11 34 (1.49%) CTC Cleared
12 33 (1.45%) CISSP
13 32 (1.40%) DBS Check
14 26 (1.14%) CCNP
15 24 (1.05%) PMP
16 21 (0.92%) AWS Certification
16 21 (0.92%) BPSS Clearance
17 16 (0.70%) MCP
18 15 (0.66%) APMG
Quality Assurance & Compliance
1 322 (14.12%) SLA
2 68 (2.98%) GDPR
3 66 (2.89%) QA
4 47 (2.06%) Cyber Essentials
5 43 (1.89%) ISO/IEC 27001
6 40 (1.75%) Accessibility
7 36 (1.58%) PMO
8 21 (0.92%) Data Quality
9 12 (0.53%) PCI DSS
10 9 (0.39%) ISO 9001
10 9 (0.39%) NIST
11 7 (0.31%) Actionable Recommendations
12 6 (0.26%) Cyber Essentials PLUS
12 6 (0.26%) GRC
12 6 (0.26%) ISO/IEC 20000
13 5 (0.22%) COBIT
14 4 (0.18%) NEBOSH
14 4 (0.18%) TickIT
15 3 (0.13%) ISO 14001
15 3 (0.13%) ISO 22301
System Software
1 286 (12.54%) Active Directory
2 74 (3.25%) VMware Infrastructure
3 46 (2.02%) Hyper-V
4 33 (1.45%) vSphere
5 22 (0.96%) Docker
6 21 (0.92%) Virtual Desktop
7 17 (0.75%) Virtual Machines
8 14 (0.61%) Firmware
9 10 (0.44%) VMware ESXi
10 7 (0.31%) Virtual Servers
11 3 (0.13%) BitLocker
12 2 (0.088%) Embedded Firmware
12 2 (0.088%) XenApp
13 1 (0.044%) DFS Replication
13 1 (0.044%) Microsoft Virtual Server
13 1 (0.044%) Terminal Services
13 1 (0.044%) Veritas Cluster Server
13 1 (0.044%) XenDesktop
Systems Management
1 102 (4.47%) Microsoft Intune
2 89 (3.90%) SCCM
3 44 (1.93%) Kubernetes
4 32 (1.40%) Ansible
5 25 (1.10%) Terraform
6 23 (1.01%) WSUS
7 19 (0.83%) Grafana
8 18 (0.79%) HAProxy
8 18 (0.79%) Prometheus
9 10 (0.44%) Jamf Pro
10 6 (0.26%) Microsoft Data Protection Manager
10 6 (0.26%) NetBackup
10 6 (0.26%) SCDPM
11 5 (0.22%) FortiGate
11 5 (0.22%) Nessus
11 5 (0.22%) Single Sign-On
11 5 (0.22%) vCenter Server
12 4 (0.18%) Puppet
12 4 (0.18%) SmoothWall
13 3 (0.13%) Failover Clustering
Vendors
1 748 (32.81%) Microsoft
2 237 (10.39%) ServiceNow
3 138 (6.05%) VMware
4 106 (4.65%) Dell
5 95 (4.17%) Cisco
6 50 (2.19%) Apple
7 48 (2.11%) Salesforce
8 47 (2.06%) SAP
9 46 (2.02%) Oracle
10 41 (1.80%) Citrix
11 39 (1.71%) Veeam
12 34 (1.49%) iManage
13 27 (1.18%) Meraki
14 25 (1.10%) Google
15 20 (0.88%) Sophos
16 19 (0.83%) Adobe
16 19 (0.83%) Unisys
17 16 (0.70%) HP
17 16 (0.70%) Palo Alto
17 16 (0.70%) SolarWinds