1 to 25 of 252 Service Delivery Jobs in London

Service Delivery Manager - IT Managed Service Provider Hybrid working London Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across … sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional Service Delivery more »

Service Delivery Manager Service Delivery Manager - Canary Wharf - London/1 day per week office based - to £75,000 plus bonus to 13%, annual salary review to 10% and great benefits! - Package to @£83,000 Global client has a great opportunity for a Service Delivery … team and the responsibilities include recommending what resources are needed. The ideal candidate for this role will have a 80/20 mix of Service Delivery and Security experience As a Service Delivery Manager you will prepare regular reports to Program Office and stakeholders on performance … external vendors of security solutions and the IT security teams in Japan, North America and Asia. You will demonstrate a robust knowledge of global service delivery, an appreciation of the current cyber threats and security measures available. With at least 5 years of IT (Service Delivery more »

The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data … center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. Please … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed more »

The Associates are looking for an IT Service Delivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data … center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. Please … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT Service Delivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed more »

diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Head of Service Delivery to join our team in London. Our Client Delivery Team is responsible for the implementation of our products and platforms. They … also provide programme and project management capability for large scale deliveries. As the Head of Service Delivery you will be responsible for formulating, executing and monitoring key processes that govern how we deliver projects, programmes and change more generally. You will be responsible for ensuring a high-quality … global client base and for significantly improving our SLAs and KPIs in collaboration with our C-suite. Your key responsibilities as a Head of Service Delivery will include: Define and then own the end to end delivery process enabling clients to be onboarded onto FE fundinfo's more »

Head of Service Delivery & Regional IT - Hybrid, London based A Head of Service Delivery & Regional IT opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you will play a pivotal part … technology led services the business provides to their customers. Purpose of the role Own and direct the end to end services defined within the service portfolio, specifically, provide the strategic leadership of end to end services working with the Critical Service Management team in the Service Integrator … Act as the conscience of the CDIOs, providing business intelligence and insights into the IT Operations service outcomes from the Opcos (incl. Customer Satisfaction) End-to end operational delivery of Business Services and Products in the designated region (i.e. across all Service Delivery Towers) Proactive planning more »

Job Title: Service Delivery Team Lead Location: Holborn, London Salary: Up to £35,000 per annum We are currently seeking a talented Service Delivery Leader to join our dynamic team in Holborn, London. In this role, you will play a crucial part in ensuring the smooth … delivery of our services to our esteemed clients. Your primary focus will be on maintaining high-quality service standards, resolving issues efficiently, and enhancing overall client satisfaction. Key Responsibilities: Act as a key point of contact for our clients, ensuring exceptional service delivery and promptly addressing … any queries or concerns. Collaborate closely with internal teams to coordinate service delivery processes and streamline operations. Monitor service performance metrics and identify areas for improvement to enhance overall efficiency and effectiveness. Utilize your expertise in the ITIL framework to implement best practices for service delivery more »

Service Delivery Consultant - CyberSecurity We are excited to be recruiting for a Service Delivery Consultant role working for an industry-leading cybersecurity company based in London, providing the opportunity to work remotely. Already well-established within the cyber-security sector, they have experienced rapid sales in … which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: Fully remote (must be UK based) Salary: Circa … per annum Requirements for Service Delivery Consultant - CyberSecurity: At least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, Service Delivery etc. Excellent academics including a 2.1 or 1st class degree in Computer Science or more »

We have an excellent opportunity for a Client Services Delivery Manager – Global Immigration & Mobility Services, to join a leading international consultancy. Applicants must have experience in the following: Designing, creating, implementing and managing performance metrics Proactively building and developing innovative ideas Proven track record of ensuring the team delivers … an efficient and effective service to clients Strong IT skills and ability to create reports, graphs and other metrics Sound knowledge of global immigration and mobility processes Leading by example with their knowledge and problem-solving skills Desire to grow and develop in a fast-growing company Proactive and … ambitious attitude At the heart of our client’s success is their commitment to exceptional client service. As the Client Service Delivery Manager, you'll play a key role in enhancing client services, ensuring the delivery of efficient and effective solutions across operations. This position require experience more »

Role : Head of Service Delivery & Regional IT Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Service Delivery & Regional IT to join them … during an exciting period of transformation. You’ll provide strategic leadership, owning and defining the end-to-end services defined within the service portfolio. The role: Ensure the immaculate Service Delivery of Critical Business Services and Products Manage the technical performance and quality of enterprise systems Drive … engagement with the business Identify trends and issues impacting service delivery, working alongside the wider management teams to remediate issues Meet and exceed SLAs and OLAs, through internal and external services supply chain Own and direct investments, alongside the CDIO and CTO, to support the treatment or removal more »

Job DescriptionRole: Head of Service Delivery & Regional ITLocation: West London – hybridSalary: £110,000 – 125,000 + car allowance + bonus + benefitsWe have a great opportunity with one of our FTSE100 clients looking for a Head of Service Delivery & Regional IT to join them during an … exciting period of transformation. You’ll provide strategic leadership, owning and defining the end-to-end services defined within the service portfolio.The role:Ensure the immaculate Service Delivery of Critical Business Services and ProductsManage the technical performance and quality of enterprise systemsDrive engagement with the businessIdentify trends … and issues impacting service delivery, working alongside the wider management teams to remediate issuesMeet and exceed SLAs and OLAs, through internal and external services supply chainOwn and direct investments, alongside the CDIO and CTO, to support the treatment or removal of operational IT riskSupport in driving operational excellenceOversee more »

Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced Service Delivery/Support Manager to lead the service delivery and support desk for … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and service delivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a … strong background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the service delivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and more »

Excellent opportunity for Service Delivery Manager to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End … User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities Service Delivery for large Digital Workplace Services account spread across the globe Client facing role in UK and first point of contact for any service delivery issues Responsible for maintaining a healthy relationship … Cognizant best practices like Zero Operational Error Framework, Floor Management and change management methodology Promote Cognizant Operations maturity model to enable best in class service Ensure sufficient resources/staff are available to deliver required services to client Review automation, transformation plans to ensure they are in line with more »

Job Description Excellent opportunity for Service Delivery Manager to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data … Centres, End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities Service Delivery for large Digital Workplace Services account spread across the globe Client facing role in UK and first point of contact for any service delivery issues Responsible for maintaining a … Cognizant best practices like Zero Operational Error Framework, Floor Management and change management methodology Promote Cognizant Operations maturity model to enable best in class service Ensure sufficient resources/staff are available to deliver required services to client Review automation, transformation plans to ensure they are in line with more »

Head of Incident Management & Service Operations - Hybrid, London based A Head of Incident Management & Service Ops opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you will play a pivotal part in the … of the role You will be responsible for leading and managing the processes, teams, and technologies that ensure the effective resolution of incidents, the delivery of high-quality IT services, and the continuous improvement of operational processes. This will involve: Delivery of the Global Operations Centre and key … ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity. Ownership of all ITIL processes across service operations delivery including event, incident, problem and change, ensuring flawless service delivery (including the Global IT more »

Service Delivery Manager (SDM- Hybrid) Islington, UK Monday to Friday Full Time, Permanent 37.5hrs per week £33-35,000 The Service Delivery Manager (SDM) is responsible for the performance & achievement of SLAs within a specific area, providing leadership to a team of Health Practitioners (HPs) and … contribute and challenge within a team/area to improve performance, along with the ability to communicate with peers and senior management. An effective Service Delivery Manager must demonstrate the following skills/behaviours:- Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible … of SLAs and KPIs. Monthly 1-2-1 with team members. Cascading information to Team Members through Daily meetings/huddles with all staff3 Delivery of monthly team meetings including operational updates. To promote joint working and maximise the local relationshipsClinical and Non Clinical employees alongside theengagement structure. Responsible more »

Job summary Data Warehouse Manager & BI Business Partner As Data Warehouse Manager you will be responsible and accountable for the service delivery, maintenance and continual improvement of a fit for purpose complex Data Warehouse. You will be responsible for the maintenance and development of the Trust's Commissioning … for the maintenance and development of a number of reports and dashboards, requiring advanced QlikView skills. Business intelligence and analytics is pivotal to the delivery of high-quality efficient healthcare provision. The Business Intelligence Team provides analysis and insights to support the Trust in using information to support effective … of all decision making, enabling better outcomes that make a real difference to people. Main duties of the job Responsible and accountable for the service delivery, maintenance and continual improvement of a fit for purpose complex Data Warehouse. Responsible for the weekly/bi-monthly processes to produce more »

to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Designer LOCATION: Remote (UK) CLEARANCE: Must be … a UK Citizen OR have been in the UK for 5 years Role Overview: As a Service Designer at Amber Labs, you will play a pivotal role in shaping the service offerings provided to our clients. You will be responsible for translating client requirements into actionable designs, ensuring … seamless access, fulfillment, and support for end users. Your expertise will be crucial in navigating complex service chains, where responsibilities are distributed across multiple domains of control and various service providers. Key Responsibilities: Collaborate with clients to understand their requirements and translate them into comprehensive service designs. more »

Job DescriptionKey Responsibilities:The SIAM Lead – is accountable for Service Integration & Management Tower along with Governance for the management of Service Providers performance against the contracted and agreed service levels.Must understand the overall setup of IT Services and roles played by various Service ProvidersMust understand the … work as agreed in SOWBuild the SIAM Target Operating Model, align roles, interfaces with the relating functionsAnalyse, understand and continuously manage interdependencies within the Service Providers for smooth OperationsEstablish and maintain strong, productive and collaborative relationships with the Service ProvidersUnderstand business drivers, customer strategy and act as a … face of the customer to the Service ProvidersHandle Dispute Management & Escalation Management to ensure smooth OperationsIdentify potential risks proactively and highlight with Customer & Service Providers for timely mitigationEnsure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance targets and tracked KPIs to more »

enthusiastic individual, who is passionate about building relationships and being responsible for the first impression of Ten, whilst achieving sales targets and working with service delivery to ensure exceptional service is being delivered to HNW and UHNW members. They will collaborate with Ten’s most senior Lifestyle … Managers, Team Managers and Service Delivery Directors, and gain a list of highly useful and transferable skills within B2C sales, customer service and beyond. This role is an exciting opportunity for someone looking to progress their career in luxury service sales and grow within a global … individual that is looking to further develop their sales experience and be involved in the full membership sales cycle, from supporting marketing of the service (including oversight of the Ten Membership site) to building and converting the sales pipeline and managing first year renewals. You’ll be passionate about more »

Key Responsibilities: The SIAM Lead – is accountable for Service Integration & Management Tower along with Governance for the management of Service Providers performance against the contracted and agreed service levels. Must understand the overall setup of IT Services and roles played by various Service Providers Must understand … agreed in SOW Build the SIAM Target Operating Model, align roles, interfaces with the relating functions Analyse, understand and continuously manage interdependencies within the Service Providers for smooth Operations Establish and maintain strong, productive and collaborative relationships with the Service Providers Understand business drivers, customer strategy and act … as a face of the customer to the Service Providers Handle Dispute Management & Escalation Management to ensure smooth Operations Identify potential risks proactively and highlight with Customer & Service Providers for timely mitigation Ensure performance reports are published, analyze the root cause of performance shortfalls against committed SLA performance more »

sponsorship and having resided in the UK for at least five consecutive years without any gaps of more than six months.Senior/Principal IT Service ArchitectOur client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect.The architecture practice houses … is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients.The ideal candidate will have extensive experience in IT service, leading service management architecture designs and integration contributing to end-to-end business solutions.Responsibilities of IT Service Architect:Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery process. Ensure that the activities of IT providers accurately reflect more »

and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate will have extensive experience in IT service, leading … service management architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery process. Ensure that the activities of IT providers more »

and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate will have extensive experience in IT service, leading … service management architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery process. Ensure that the activities of IT providers more »

Service Delivery Lead Job Type: Full Time Location: Edgware Salary: £33,592 per annum Are you the Service Delivery Leader we are looking for? Do you have the passion, talent, skills and care experience that can make it all add up for the people they support … Management qualification? Brookside is a modern residential care home for adults with disabilities, set in a leafy area of Edgware, north London. The service takes a person-centred, flexible approach to ensure residents have control and choice over their care. We know that everyones needs and aspirations are different … the role is: To ensure that regulatory requirements are met across the services of responsibility. To take full responsibility for the management of the service/s and to provide the highest quality of care and support to the people we support. To work with the delivery team more »