IT Support Jobs with Work from Home Options

IT Support
UK > Work from Home

The median IT Support salary in Work from Home is £30,481 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 189 273 395
Rank change year-on-year +84 +122 -45
Permanent jobs requiring an IT Support 571 503 610
As % of all permanent jobs with a WFH option 1.69% 1.24% 0.86%
As % of the Job Titles category 1.76% 1.29% 0.88%
Number of salaries quoted 525 372 510
10th Percentile £24,250 £24,500 £21,250
25th Percentile £25,500 £26,250 £24,000
Median annual salary (50th Percentile) £30,481 £32,500 £30,000
Median % change year-on-year -6.21% +8.33% -4.76%
75th Percentile £37,500 £41,313 £37,188
90th Percentile £43,750 £50,000 £49,230
UK median annual salary £29,000 £31,000 £29,000
% change year-on-year -6.45% +6.90% -

All Permanent IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Work from Home with a recognized job title 32,489 38,930 69,374
% of permanent jobs with a recognized job title 96.09% 95.94% 97.35%
Number of salaries quoted 24,845 27,706 42,291
10th Percentile £33,000 £36,750 £36,250
25th Percentile £42,500 £47,375 £45,000
Median annual salary (50th Percentile) £56,000 £62,500 £60,000
Median % change year-on-year -10.40% +4.17% +9.09%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £93,750 £100,000 £95,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured IT Support in the job title as a proportion of all IT jobs advertised.

IT Support trend for jobs with a WFH option

IT Support
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing IT Support.

IT Support salary trend for jobs with a WFH option

IT Support
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing IT Support over the 6 months to 20 May 2024.

IT Support salary histogram for jobs with a WFH option

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 20 May 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent jobs with remote work options featuring IT Support in the job title.

1 362 (63.40%) Microsoft 365
2 283 (49.56%) Microsoft
3 272 (47.64%) Windows
4 225 (39.40%) Active Directory
5 210 (36.78%) Social Skills
6 207 (36.25%) Customer Service
6 207 (36.25%) Azure
7 136 (23.82%) ITIL
8 117 (20.49%) Windows Server
9 110 (19.26%) Problem-Solving
10 105 (18.39%) Windows 10
11 99 (17.34%) Microsoft Exchange
12 91 (15.94%) Microsoft Office
13 88 (15.41%) Hyper-V
14 81 (14.19%) Firewall
15 77 (13.49%) Degree
16 76 (13.31%) VMware
17 73 (12.78%) Driving Licence
18 71 (12.43%) Microsoft Intune
19 66 (11.56%) DNS
19 66 (11.56%) Entra ID
20 61 (10.68%) Finance
21 59 (10.33%) VMware Infrastructure
22 55 (9.63%) Wi-Fi
23 54 (9.46%) Microsoft Certification
24 53 (9.28%) SharePoint
25 52 (9.11%) DHCP
26 48 (8.41%) Inclusion and Diversity
27 46 (8.06%) Service Delivery
28 44 (7.71%) SQL Server

IT Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (17.34%) Microsoft Exchange
2 53 (9.28%) SharePoint
3 11 (1.93%) Exchange Server 2013
4 7 (1.23%) OpenStack
5 6 (1.05%) Exchange Server 2000
6 3 (0.53%) SAS
7 2 (0.35%) Exchange Server 2007
7 2 (0.35%) Exchange Server 2010
7 2 (0.35%) WordPress
8 1 (0.18%) Apache
8 1 (0.18%) CMS
8 1 (0.18%) IIS
8 1 (0.18%) SharePoint 2013
8 1 (0.18%) Site Server
8 1 (0.18%) Tomcat
Applications
1 91 (15.94%) Microsoft Office
2 6 (1.05%) Microsoft Excel
3 3 (0.53%) SPSS
4 1 (0.18%) Microsoft PowerPoint
4 1 (0.18%) Spreadsheet
Business Applications
1 5 (0.88%) Carpe Diem
2 3 (0.53%) Dynamics CRM
2 3 (0.53%) Dynamics NAV
3 1 (0.18%) Dynamics AX
3 1 (0.18%) Elite 3E
Cloud Services
1 362 (63.40%) Microsoft 365
2 207 (36.25%) Azure
3 66 (11.56%) Entra ID
4 28 (4.90%) AWS
5 14 (2.45%) Power Platform
6 12 (2.10%) WhatsApp
7 7 (1.23%) Amazon EC2
7 7 (1.23%) Nutanix
8 6 (1.05%) Cloud Computing
8 6 (1.05%) PowerApps
9 5 (0.88%) Google Workspace
10 4 (0.70%) OneDrive
10 4 (0.70%) Slack
10 4 (0.70%) Snowflake
11 3 (0.53%) Asana
11 3 (0.53%) Dropbox
11 3 (0.53%) Rubrik
12 2 (0.35%) Mimecast
12 2 (0.35%) Power Automate
12 2 (0.35%) SaaS
Communications & Networking
1 81 (14.19%) Firewall
2 66 (11.56%) DNS
3 55 (9.63%) Wi-Fi
4 52 (9.11%) DHCP
5 41 (7.18%) SAN
6 38 (6.65%) VPN
7 35 (6.13%) Internet
8 34 (5.95%) TCP/IP
9 30 (5.25%) LAN
10 28 (4.90%) Wireless
11 26 (4.55%) Remote Desktop
12 25 (4.38%) VLAN
12 25 (4.38%) WAN
13 23 (4.03%) VoIP
14 15 (2.63%) Unified Communications
15 13 (2.28%) NAS
16 5 (0.88%) Multicast
16 5 (0.88%) Network Security
17 4 (0.70%) Skype
17 4 (0.70%) Unicast
Database & Business Intelligence
1 44 (7.71%) SQL Server
2 24 (4.20%) Amazon RDS
3 8 (1.40%) Power BI
4 5 (0.88%) DB2
5 4 (0.70%) BusinessObjects
5 4 (0.70%) SQL Server Reporting Services
6 3 (0.53%) Big Data
6 3 (0.53%) EDRMS
7 2 (0.35%) Oracle Database
7 2 (0.35%) SQL Server Integration Services
8 1 (0.18%) MySQL
Development Applications
1 5 (0.88%) JIRA
2 2 (0.35%) Git
3 1 (0.18%) Jenkins
General
1 210 (36.78%) Social Skills
2 61 (10.68%) Finance
3 48 (8.41%) Inclusion and Diversity
4 31 (5.43%) Legal
4 31 (5.43%) Organisational Skills
5 28 (4.90%) Law
6 22 (3.85%) Analytical Skills
7 16 (2.80%) Banking
8 13 (2.28%) Games
8 13 (2.28%) Public Sector
9 12 (2.10%) German Language
10 9 (1.58%) Manufacturing
11 8 (1.40%) Marketing
11 8 (1.40%) Retail
12 6 (1.05%) Telecoms
13 5 (0.88%) Documentation Skills
14 2 (0.35%) Publishing
15 1 (0.18%) Advertising
15 1 (0.18%) Financial Institution
15 1 (0.18%) Local Government
Libraries, Frameworks & Software Standards
1 3 (0.53%) .NET
2 2 (0.35%) CSS
2 2 (0.35%) EDI
2 2 (0.35%) HTML
3 1 (0.18%) LAMP
3 1 (0.18%) LDAP
3 1 (0.18%) RESTEasy
3 1 (0.18%) Software Packaging
Miscellaneous
1 73 (12.78%) Driving Licence
2 25 (4.38%) Enterprise Storage
2 25 (4.38%) Self-Motivation
3 20 (3.50%) Management Information System
4 15 (2.63%) iPad
5 13 (2.28%) Data Centre
5 13 (2.28%) Replication
5 13 (2.28%) Social Media
6 12 (2.10%) Onboarding
7 9 (1.58%) iPhone
8 6 (1.05%) Apple TV
8 6 (1.05%) Video Conferencing
9 5 (0.88%) Low-Code
10 3 (0.53%) CMDB
10 3 (0.53%) Cybercrime
10 3 (0.53%) Smartphone
10 3 (0.53%) Team-Oriented Environment
11 2 (0.35%) CCTV
11 2 (0.35%) Grid Computing
11 2 (0.35%) SCADA
Operating Systems
1 272 (47.64%) Windows
2 117 (20.49%) Windows Server
3 105 (18.39%) Windows 10
4 38 (6.65%) Android
5 34 (5.95%) Apple iOS
6 33 (5.78%) Linux
6 33 (5.78%) Windows Server 2016
7 32 (5.60%) Windows Server 2019
8 26 (4.55%) Mac OS
9 18 (3.15%) Windows Server 2012
10 11 (1.93%) Windows 7
11 6 (1.05%) Mac OS X
12 4 (0.70%) Unix
12 4 (0.70%) Windows Server 2008
13 2 (0.35%) Windows 8
Processes & Methodologies
1 207 (36.25%) Customer Service
2 136 (23.82%) ITIL
3 110 (19.26%) Problem-Solving
4 46 (8.06%) Service Delivery
5 44 (7.71%) Incident Management
6 37 (6.48%) Service Management
7 33 (5.78%) ITSM
8 22 (3.85%) Desktop Virtualisation
8 22 (3.85%) Remote Monitoring and Management
9 21 (3.68%) Cybersecurity
10 19 (3.33%) Agile
11 17 (2.98%) Asset Management
11 17 (2.98%) Mentoring
11 17 (2.98%) Problem Management
12 16 (2.80%) Collaborative Working
12 16 (2.80%) Line Management
12 16 (2.80%) Time Management
13 15 (2.63%) Continuous Improvement
14 14 (2.45%) Computer Science
15 13 (2.28%) Business Intelligence
Programming Languages
1 27 (4.73%) PowerShell
2 25 (4.38%) SQL
3 3 (0.53%) Bash
3 3 (0.53%) Python
4 1 (0.18%) C#
4 1 (0.18%) JavaScript
4 1 (0.18%) PHP
4 1 (0.18%) T-SQL
4 1 (0.18%) VBA
Qualifications
1 77 (13.49%) Degree
2 54 (9.46%) Microsoft Certification
3 26 (4.55%) Azure Certification
4 23 (4.03%) CCNA
4 23 (4.03%) Cisco Certification
5 15 (2.63%) ITIL Foundation Certificate
5 15 (2.63%) Network+ Certification
6 13 (2.28%) MCSE
7 11 (1.93%) A+ Certification
7 11 (1.93%) Security Cleared
8 9 (1.58%) DBS Check
9 8 (1.40%) NVQ Level 3
10 7 (1.23%) DV Cleared
10 7 (1.23%) MCP
11 6 (1.05%) Computer Science Degree
12 3 (0.53%) ITIL Certification
12 3 (0.53%) SC Cleared
13 2 (0.35%) HNC
13 2 (0.35%) MCITP
13 2 (0.35%) Postgraduate
Quality Assurance & Compliance
1 19 (3.33%) SLA
2 17 (2.98%) Cyber Essentials
3 12 (2.10%) ISO/IEC 27001
4 7 (1.23%) GDPR
4 7 (1.23%) QA
5 4 (0.70%) PCI DSS
6 1 (0.18%) ISO/IEC 20000
6 1 (0.18%) NIST
System Software
1 225 (39.40%) Active Directory
2 88 (15.41%) Hyper-V
3 59 (10.33%) VMware Infrastructure
4 30 (5.25%) Virtual Desktop
5 12 (2.10%) VMware ESXi
6 8 (1.40%) Docker
7 6 (1.05%) Virtual Machines
8 3 (0.53%) Terminal Services
8 3 (0.53%) vSphere
9 1 (0.18%) NFS
9 1 (0.18%) XenApp
Systems Management
1 71 (12.43%) Microsoft Intune
2 34 (5.95%) SCCM
3 13 (2.28%) Cisco CUCM
3 13 (2.28%) ServiceCenter
4 8 (1.40%) Kubernetes
5 7 (1.23%) Ansible
6 4 (0.70%) AirWatch
6 4 (0.70%) Autotask
6 4 (0.70%) Jamf Pro
6 4 (0.70%) PaperCut
7 2 (0.35%) Grafana
7 2 (0.35%) Microsoft Data Protection Manager
7 2 (0.35%) NetBackup
7 2 (0.35%) Prometheus
7 2 (0.35%) SCDPM
8 1 (0.18%) FortiGate
8 1 (0.18%) MobiControl
8 1 (0.18%) Single Sign-On
8 1 (0.18%) ZABBIX
Vendors
1 283 (49.56%) Microsoft
2 76 (13.31%) VMware
3 42 (7.36%) Cisco
4 41 (7.18%) Citrix
5 28 (4.90%) Apple
6 24 (4.20%) HP
6 24 (4.20%) Veeam
7 23 (4.03%) Meraki
8 19 (3.33%) iManage
9 14 (2.45%) Fortinet
10 13 (2.28%) Aruba
10 13 (2.28%) Palo Alto
11 12 (2.10%) Sophos
12 11 (1.93%) Barracuda Networks
13 10 (1.75%) Draytek
14 9 (1.58%) Datto
14 9 (1.58%) ServiceNow
15 8 (1.40%) ConnectWise
15 8 (1.40%) ESET
16 7 (1.23%) WatchGuard