Desktop Support
UK

The median Desktop Support salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 594 562 735
Rank change year-on-year -32 +173 -31
Permanent jobs requiring a Desktop Support 306 470 575
As % of all permanent jobs advertised in the UK 0.31% 0.47% 0.35%
As % of the Job Titles category 0.32% 0.52% 0.37%
Number of salaries quoted 256 393 466
10th Percentile £24,240 £25,000 £24,625
25th Percentile £27,500 £26,250 £27,000
Median annual salary (50th Percentile) £32,500 £31,817 £33,000
Median % change year-on-year +2.15% -3.59% +1.54%
75th Percentile £39,250 £38,000 £42,500
90th Percentile £50,625 £49,750 £54,375
UK excluding London median annual salary £29,000 £27,500 £27,500
% change year-on-year +5.45% - -7.56%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,627 91,047 156,403
% of permanent jobs with a recognized job title 94.71% 91.54% 96.08%
Number of salaries quoted 67,562 57,571 85,106
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,750 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Salary Trend

3-month moving average salary quoted in jobs citing Desktop Support.

Salary trend for Desktop Support in the UK

Desktop Support
Salary Histogram

Salary distribution for jobs citing Desktop Support over the 6 months to 20 May 2024.

Salary histogram for Desktop Support in the UK

Desktop Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Desktop Support within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -43 272 £32,500 +1.56% 64
UK excluding London -72 192 £29,000 +5.45% 48
London +21 109 £41,500 +9.21% 26
South East -17 44 £30,000 +2.04% 7
South West -40 43 £29,440 +7.05% 10
Work from Home +40 35 £39,250 +12.14% 9
North of England +12 30 £29,000 +12.23% 6
Midlands +1 28 £31,000 +13.76% 8
North West -17 23 £27,000 +4.49% 1
East of England -11 18 £24,240 -11.85% 8
East Midlands -8 17 £31,000 +8.77% 4
Scotland -57 15 £24,240 -46.13% 9
Wales +10 13 £28,290 +2.87%
West Midlands +11 11 £29,750 +12.26% 4
Yorkshire +79 7 £32,500 +25.00% 2
Northern Ireland - 1 £35,000 - 1

Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 May 2024, Desktop Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Desktop Support in the job title.

1 223 (72.88%) Windows
2 205 (66.99%) Microsoft
3 184 (60.13%) Active Directory
4 145 (47.39%) Microsoft 365
5 120 (39.22%) Social Skills
6 109 (35.62%) Microsoft Office
7 95 (31.05%) Windows 10
8 87 (28.43%) Finance
9 71 (23.20%) Customer Service
10 69 (22.55%) Azure
11 66 (21.57%) ITIL
12 65 (21.24%) Problem-Solving
13 63 (20.59%) Microsoft Intune
14 56 (18.30%) SCCM
14 56 (18.30%) Security Cleared
15 52 (16.99%) Microsoft Exchange
16 51 (16.67%) Degree
16 51 (16.67%) Entra ID
17 49 (16.01%) Driving Licence
18 45 (14.71%) Break/Fix
19 41 (13.40%) Asset Management
20 34 (11.11%) ServiceNow
20 34 (11.11%) Microsoft Certification
21 33 (10.78%) Smartphone
21 33 (10.78%) Remote Desktop
22 31 (10.13%) SLA
22 31 (10.13%) DNS
22 31 (10.13%) Microsoft Excel
22 31 (10.13%) Windows 7
22 31 (10.13%) Mac OS

Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (16.99%) Microsoft Exchange
2 15 (4.90%) SharePoint
3 6 (1.96%) Skype for Business
4 2 (0.65%) Exchange Server 2010
5 1 (0.33%) CMS
Applications
1 109 (35.62%) Microsoft Office
2 31 (10.13%) Microsoft Excel
3 29 (9.48%) Microsoft PowerPoint
Business Applications
1 4 (1.31%) Eikon
Cloud Services
1 145 (47.39%) Microsoft 365
2 69 (22.55%) Azure
3 51 (16.67%) Entra ID
4 31 (10.13%) OneDrive
5 8 (2.61%) Mimecast
6 7 (2.29%) WhatsApp
7 4 (1.31%) AWS
8 2 (0.65%) Slack
9 1 (0.33%) GCP
9 1 (0.33%) PaaS
9 1 (0.33%) SaaS
Communications & Networking
1 33 (10.78%) Remote Desktop
2 31 (10.13%) DNS
3 23 (7.52%) Network Security
3 23 (7.52%) Wi-Fi
4 15 (4.90%) LAN
4 15 (4.90%) TCP/IP
5 12 (3.92%) DHCP
6 10 (3.27%) Firewall
6 10 (3.27%) Skype
7 8 (2.61%) VPN
8 6 (1.96%) Cisco IOS
8 6 (1.96%) WAN
9 4 (1.31%) VoIP
10 3 (0.98%) Internet
10 3 (0.98%) Telepresence
11 2 (0.65%) Structured Cabling
11 2 (0.65%) Unified Communications
11 2 (0.65%) VLAN
11 2 (0.65%) WebEx
11 2 (0.65%) Wireless
Database & Business Intelligence
1 2 (0.65%) DTS
Development Applications
1 2 (0.65%) JIRA
2 1 (0.33%) MSI
General
1 120 (39.22%) Social Skills
2 87 (28.43%) Finance
3 26 (8.50%) Organisational Skills
4 16 (5.23%) Banking
5 13 (4.25%) Analytical Skills
5 13 (4.25%) Legal
6 12 (3.92%) Automotive
6 12 (3.92%) Inclusion and Diversity
7 10 (3.27%) Law
8 8 (2.61%) Retail
9 7 (2.29%) Telecoms
10 4 (1.31%) Front Office
11 3 (0.98%) Manufacturing
11 3 (0.98%) Multimedia
11 3 (0.98%) Pharmaceutical
11 3 (0.98%) Public Sector
12 2 (0.65%) Billing
12 2 (0.65%) Financial Institution
12 2 (0.65%) Games
12 2 (0.65%) Local Government
Libraries, Frameworks & Software Standards
1 1 (0.33%) CSS
1 1 (0.33%) XML
Miscellaneous
1 49 (16.01%) Driving Licence
2 33 (10.78%) Smartphone
3 31 (10.13%) Onboarding
4 22 (7.19%) Video Conferencing
5 21 (6.86%) iPhone
6 9 (2.94%) Blackberry
6 9 (2.94%) iPad
7 6 (1.96%) Self-Motivation
8 5 (1.63%) BYOD
9 3 (0.98%) Hedge funds
9 3 (0.98%) Management Information System
9 3 (0.98%) Team-Oriented Environment
10 2 (0.65%) CMDB
10 2 (0.65%) Data Centre
10 2 (0.65%) Fat Client
10 2 (0.65%) Mobile App
10 2 (0.65%) Thin Client
11 1 (0.33%) Derivative
11 1 (0.33%) EPoS
11 1 (0.33%) Virtual Team
Operating Systems
1 223 (72.88%) Windows
2 95 (31.05%) Windows 10
3 31 (10.13%) Mac OS
3 31 (10.13%) Windows 7
4 23 (7.52%) Android
5 16 (5.23%) Windows Server
6 8 (2.61%) Apple iOS
7 6 (1.96%) Mac OS X
8 5 (1.63%) Windows Server 2008
9 3 (0.98%) Windows XP
10 1 (0.33%) Linux
10 1 (0.33%) Windows Server 2012
Processes & Methodologies
1 71 (23.20%) Customer Service
2 66 (21.57%) ITIL
3 65 (21.24%) Problem-Solving
4 45 (14.71%) Break/Fix
5 41 (13.40%) Asset Management
6 29 (9.48%) Ticket Management
7 27 (8.82%) ITSM
8 26 (8.50%) Computer Science
9 21 (6.86%) Service Delivery
10 19 (6.21%) Proactive Maintenance
11 17 (5.56%) Software Deployment
11 17 (5.56%) Time Management
12 16 (5.23%) Mobile Device Management
13 15 (4.90%) Service Management
14 11 (3.59%) Incident Management
15 10 (3.27%) Continuous Improvement
16 8 (2.61%) Customer Requirements
16 8 (2.61%) Software Testing
16 8 (2.61%) Stakeholder Management
17 7 (2.29%) Root Cause Analysis
Programming Languages
1 13 (4.25%) PowerShell
2 1 (0.33%) JavaScript
2 1 (0.33%) Python
2 1 (0.33%) SQL
Qualifications
1 56 (18.30%) Security Cleared
2 51 (16.67%) Degree
3 34 (11.11%) Microsoft Certification
4 25 (8.17%) A+ Certification
5 24 (7.84%) Computer Science Degree
6 23 (7.52%) DBS Check
6 23 (7.52%) MCP
7 19 (6.21%) BPSS Clearance
8 18 (5.88%) SC Cleared
9 16 (5.23%) DV Cleared
10 9 (2.94%) ITIL Certification
11 4 (1.31%) Master's Degree
11 4 (1.31%) NVQ Level 3
12 3 (0.98%) ITIL Foundation Certificate
12 3 (0.98%) MBA
13 2 (0.65%) MCSE
14 1 (0.33%) AWS Certification
14 1 (0.33%) CCNA
14 1 (0.33%) Cisco Certification
14 1 (0.33%) MCSA
Quality Assurance & Compliance
1 31 (10.13%) SLA
2 19 (6.21%) PCI DSS
3 10 (3.27%) GDPR
4 1 (0.33%) Accessibility
4 1 (0.33%) ISO/IEC 27001
System Software
1 184 (60.13%) Active Directory
2 19 (6.21%) KVM
3 15 (4.90%) VMware Infrastructure
4 10 (3.27%) Hyper-V
5 9 (2.94%) Firmware
6 8 (2.61%) vSphere
7 2 (0.65%) Terminal Services
7 2 (0.65%) Virtual Desktop
7 2 (0.65%) XenApp
8 1 (0.33%) VMware ESXi
8 1 (0.33%) XenDesktop
Systems Management
1 63 (20.59%) Microsoft Intune
2 56 (18.30%) SCCM
3 7 (2.29%) McAfee ePO
4 3 (0.98%) Jamf Pro
5 2 (0.65%) Cisco CUCM
5 2 (0.65%) Single Sign-On
6 1 (0.33%) Backup Exec
6 1 (0.33%) NetBackup
6 1 (0.33%) Norton AntiVirus
6 1 (0.33%) Symantec Enterprise Vault
6 1 (0.33%) vCenter Server
6 1 (0.33%) WSUS
Vendors
1 205 (66.99%) Microsoft
2 34 (11.11%) ServiceNow
3 30 (9.80%) Dell
4 18 (5.88%) VMware
5 17 (5.56%) McAfee
6 14 (4.58%) Apple
6 14 (4.58%) Cisco
6 14 (4.58%) Citrix
7 12 (3.92%) MobileIron
8 10 (3.27%) Bloomberg
8 10 (3.27%) HP
9 6 (1.96%) Unisys
10 5 (1.63%) Polycom
11 4 (1.31%) Acronis
11 4 (1.31%) Ivanti
11 4 (1.31%) Sage
11 4 (1.31%) Samsung
12 2 (0.65%) Cognizant
12 2 (0.65%) Reuters
12 2 (0.65%) Symantec