Customer Support Engineer Contracts

Customer Support Engineer
UK

As of 9 June 2024, there is not enough information available from job vacancies posted within the last 6 months to determine the median Customer Support Engineer daily rate in the UK.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 597 694 854
Rank change year-on-year +97 +160 -
Contract jobs requiring a Customer Support Engineer 5 1 2
As % of all contract jobs advertised in the UK 0.012% 0.002% 0.002%
As % of the Job Titles category 0.012% 0.002% 0.002%
Number of daily rates quoted 0 1 0
Median daily rate (50th Percentile) - £315 -
UK excluding London median daily rate - - -
Number of hourly rates quoted 1 0 0
10th Percentile - - -
25th Percentile £180.25 - -
Median hourly rate £184.50 - -
75th Percentile £188.75 - -
90th Percentile - - -
UK excluding London median hourly rate - - -

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,232 52,519 83,570
% of contract IT jobs with a recognized job title 92.87% 94.52% 95.34%
Number of daily rates quoted 25,887 36,654 58,907
10th Percentile £280 £313 £315
25th Percentile £408 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +6.60%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +8.68%
Number of hourly rates quoted 2,899 1,488 1,954
10th Percentile £12.86 £14.25 £12.60
25th Percentile £16.30 £19.39 £15.90
Median hourly rate £37.50 £45.00 £25.00
Median % change year-on-year -16.67% +80.00% +16.28%
75th Percentile £61.88 £65.75 £49.75
90th Percentile £73.75 £76.33 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +7.17%

Customer Support Engineer
Job Vacancy Trend

Job postings that featured Customer Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Customer Support Engineer.

Daily rate trend for Customer Support Engineer in the UK

Customer Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Customer Support Engineer.

Hourly rate trend for Customer Support Engineer in the UK

Customer Support Engineer
Top 4 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Support Engineer within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London - 3 - -
England - 3 - - 15
Northern Ireland - 2 - - 2
UK excluding London - 2 - - 18

Customer Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 June 2024, Customer Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Customer Support Engineer in the job title.

1 3 (60.00%) Microsoft
1 3 (60.00%) Incident Management
1 3 (60.00%) SharePoint
2 2 (40.00%) Data Protection Act
2 2 (40.00%) Active Directory
2 2 (40.00%) Azure
2 2 (40.00%) Data Protection
2 2 (40.00%) PowerShell
2 2 (40.00%) Microsoft 365
2 2 (40.00%) Entra ID
2 2 (40.00%) Mentoring
2 2 (40.00%) Coaching
2 2 (40.00%) Customer Service
2 2 (40.00%) Cloud Security
3 1 (20.00%) systemd
3 1 (20.00%) Enterprise Cloud
3 1 (20.00%) Skype
3 1 (20.00%) Windows Server
3 1 (20.00%) Data Loss Prevention
3 1 (20.00%) Problem-Solving
3 1 (20.00%) Public Sector
3 1 (20.00%) Social Skills
3 1 (20.00%) Application Security
3 1 (20.00%) Customer Experience
3 1 (20.00%) Analytics
3 1 (20.00%) Cybersecurity
3 1 (20.00%) tcsh
3 1 (20.00%) Bash
3 1 (20.00%) Skype for Business
3 1 (20.00%) Shell Script

Customer Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (60.00%) SharePoint
2 1 (20.00%) Microsoft Exchange
2 1 (20.00%) Skype for Business
Cloud Services
1 2 (40.00%) Azure
1 2 (40.00%) Entra ID
1 2 (40.00%) Microsoft 365
Communications & Networking
1 1 (20.00%) DNS
1 1 (20.00%) Network Security
1 1 (20.00%) Skype
General
1 1 (20.00%) Electronics
1 1 (20.00%) Finance
1 1 (20.00%) Manufacturing
1 1 (20.00%) Marketing
1 1 (20.00%) Public Sector
1 1 (20.00%) Social Skills
1 1 (20.00%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (20.00%) CSS
Miscellaneous
1 2 (40.00%) Data Protection Act
2 1 (20.00%) Enterprise Cloud
Operating Systems
1 1 (20.00%) Linux
1 1 (20.00%) Windows
1 1 (20.00%) Windows Server
Processes & Methodologies
1 3 (60.00%) Incident Management
2 2 (40.00%) Cloud Security
2 2 (40.00%) Coaching
2 2 (40.00%) Customer Service
2 2 (40.00%) Data Protection
2 2 (40.00%) Mentoring
3 1 (20.00%) Analytics
3 1 (20.00%) Application Security
3 1 (20.00%) Business Intelligence
3 1 (20.00%) CRM
3 1 (20.00%) Customer Experience
3 1 (20.00%) Cybersecurity
3 1 (20.00%) Data Loss Prevention
3 1 (20.00%) Digital Marketing
3 1 (20.00%) Migration
3 1 (20.00%) Problem-Solving
3 1 (20.00%) Programme Management
Programming Languages
1 2 (40.00%) PowerShell
2 1 (20.00%) Bash
2 1 (20.00%) Java
2 1 (20.00%) Korn
2 1 (20.00%) Python
2 1 (20.00%) Shell Script
2 1 (20.00%) tcsh
System Software
1 2 (40.00%) Active Directory
2 1 (20.00%) NFS
Systems Management
1 1 (20.00%) systemd
Vendors
1 3 (60.00%) Microsoft
2 1 (20.00%) SAP