3rd Line Support Engineer Jobs

Third Line Support Engineer
UK

The median Third Line Support Engineer salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 18 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 640 830 970
Rank change year-on-year +190 +140 -303
Permanent jobs requiring a 3rd Line Support Engineer 256 147 275
As % of all permanent jobs advertised in the UK 0.26% 0.15% 0.17%
As % of the Job Titles category 0.27% 0.16% 0.18%
Number of salaries quoted 246 135 263
10th Percentile £31,250 £33,750 £29,750
25th Percentile £35,000 £36,250 £32,000
Median annual salary (50th Percentile) £40,000 £42,000 £40,000
Median % change year-on-year -4.76% +5.00% -
75th Percentile £46,875 £51,625 £48,750
90th Percentile £53,750 £55,000 £53,750
UK excluding London median annual salary £40,000 £41,000 £40,000
% change year-on-year -2.44% +2.50% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,593 90,744 154,424
% of permanent jobs with a recognized job title 94.69% 91.51% 96.08%
Number of salaries quoted 67,603 57,335 84,442
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,521
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support Engineer.

Salary trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 3rd Line Support Engineer over the 6 months to 18 May 2024.

Salary histogram for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Engineer within the UK over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +194 249 £40,000 -4.19% 43
UK excluding London +83 232 £40,000 -2.44% 39
Work from Home +120 102 £37,500 -16.67% 14
South East +45 86 £42,000 +5.00% 10
North of England +60 44 £32,500 -27.78% 15
Midlands +23 43 £40,000 -15.79% 9
West Midlands +35 29 £37,500 -9.64% 7
South West -4 28 £50,000 +45.99% 4
North East +17 27 £32,500 -5.11% 3
London +106 24 £60,000 +33.33% 6
East of England +16 24 £42,500 +7.59%
East Midlands +1 14 £42,500 -22.73% 2
Yorkshire +83 9 £41,250 -8.33% 6
North West -10 8 £42,250 -6.11% 6
Scotland -58 7 £48,500 +14.12% 1

3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 18 May 2024, 3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support Engineer in the job title.

1 161 (62.89%) Microsoft
2 148 (57.81%) Microsoft 365
3 144 (56.25%) Azure
4 140 (54.69%) Windows
5 119 (46.48%) Firewall
6 110 (42.97%) VMware
7 107 (41.80%) Active Directory
8 104 (40.63%) Windows Server
9 89 (34.77%) Social Skills
9 89 (34.77%) VMware Infrastructure
10 80 (31.25%) Hyper-V
11 75 (29.30%) Microsoft Exchange
12 71 (27.73%) SQL Server
13 69 (26.95%) Citrix
14 62 (24.22%) ITIL
14 62 (24.22%) Veeam
15 61 (23.83%) SharePoint
16 56 (21.88%) Microsoft Intune
17 51 (19.92%) SQL
18 50 (19.53%) SAN
19 45 (17.58%) WAN
20 44 (17.19%) Degree
21 43 (16.80%) DNS
22 41 (16.02%) Cisco
23 40 (15.63%) Microsoft Certification
24 38 (14.84%) Wi-Fi
24 38 (14.84%) Driving Licence
25 37 (14.45%) Problem-Solving
26 36 (14.06%) Infrastructure Engineering
27 35 (13.67%) LAN

3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 75 (29.30%) Microsoft Exchange
2 61 (23.83%) SharePoint
3 13 (5.08%) IIS
4 6 (2.34%) Exchange Server 2000
4 6 (2.34%) Exchange Server 2010
5 5 (1.95%) Exchange Server 2007
6 4 (1.56%) Exchange Server 2013
7 2 (0.78%) WordPress
Applications
1 34 (13.28%) Microsoft Office
2 18 (7.03%) Microsoft Excel
3 1 (0.39%) MS Visio
Business Applications
1 1 (0.39%) Dynamics CRM
1 1 (0.39%) Dynamics NAV
Cloud Services
1 148 (57.81%) Microsoft 365
2 144 (56.25%) Azure
3 30 (11.72%) Entra ID
4 21 (8.20%) OneDrive
5 16 (6.25%) AWS
6 14 (5.47%) IaaS
6 14 (5.47%) SaaS
7 12 (4.69%) PaaS
8 10 (3.91%) Power Platform
9 6 (2.34%) Google Workspace
9 6 (2.34%) Mimecast
10 5 (1.95%) Azure Cosmos DB
10 5 (1.95%) Azure Monitor
11 3 (1.17%) Nutanix
12 2 (0.78%) Amazon S3
12 2 (0.78%) GCP
12 2 (0.78%) OpenDNS
13 1 (0.39%) Azure Stack
13 1 (0.39%) Azure Storage
13 1 (0.39%) Dynamics 365
Communications & Networking
1 119 (46.48%) Firewall
2 50 (19.53%) SAN
3 45 (17.58%) WAN
4 43 (16.80%) DNS
5 38 (14.84%) Wi-Fi
6 35 (13.67%) LAN
7 32 (12.50%) DHCP
8 28 (10.94%) VPN
9 23 (8.98%) VLAN
10 21 (8.20%) TCP/IP
11 20 (7.81%) Wireless
12 14 (5.47%) VoIP
13 13 (5.08%) Remote Desktop
14 11 (4.30%) SD-WAN
15 10 (3.91%) WLAN
16 7 (2.73%) FTP
17 6 (2.34%) IPsec
17 6 (2.34%) NAS
17 6 (2.34%) OSPF
17 6 (2.34%) VSAN
Database & Business Intelligence
1 71 (27.73%) SQL Server
2 31 (12.11%) Amazon RDS
3 2 (0.78%) MariaDB
3 2 (0.78%) MySQL
Development Applications
1 2 (0.78%) Hudson
1 2 (0.78%) JIRA
2 1 (0.39%) MSI
General
1 89 (34.77%) Social Skills
2 21 (8.20%) Law
3 20 (7.81%) Documentation Skills
4 19 (7.42%) Organisational Skills
5 18 (7.03%) Analytical Skills
6 11 (4.30%) Telecoms
7 10 (3.91%) Finance
8 9 (3.52%) Games
8 9 (3.52%) Inclusion and Diversity
9 5 (1.95%) Public Sector
10 4 (1.56%) Manufacturing
10 4 (1.56%) Pharmaceutical
11 3 (1.17%) Banking
11 3 (1.17%) Legal
11 3 (1.17%) Retail
12 1 (0.39%) Electronics
12 1 (0.39%) Marketing
12 1 (0.39%) Social Science
Libraries, Frameworks & Software Standards
1 3 (1.17%) 802.1X
2 2 (0.78%) LAMP
2 2 (0.78%) V-Ray
3 1 (0.39%) SAML
Miscellaneous
1 38 (14.84%) Driving Licence
2 27 (10.55%) Replication
3 25 (9.77%) Enterprise Storage
4 13 (5.08%) Management Information System
5 12 (4.69%) Self-Motivation
6 10 (3.91%) Data Centre
7 9 (3.52%) Clustering
8 7 (2.73%) Client/Server
8 7 (2.73%) iPad
9 2 (0.78%) PKI
9 2 (0.78%) Team-Oriented Environment
10 1 (0.39%) Enterprise Software
10 1 (0.39%) Fat Client
10 1 (0.39%) Hybrid Cloud
10 1 (0.39%) iPhone
10 1 (0.39%) Linux Command Line
10 1 (0.39%) Onboarding
10 1 (0.39%) Security Posture
10 1 (0.39%) Smartphone
10 1 (0.39%) Thin Client
Operating Systems
1 140 (54.69%) Windows
2 104 (40.63%) Windows Server
3 28 (10.94%) Windows Server 2016
4 21 (8.20%) Linux
4 21 (8.20%) Windows Server 2012
5 19 (7.42%) Windows 10
6 14 (5.47%) Windows Server 2019
7 9 (3.52%) Windows Server 2008
8 7 (2.73%) Mac OS
9 5 (1.95%) Debian
10 3 (1.17%) CentOS
11 2 (0.78%) Red Hat Enterprise Linux
11 2 (0.78%) Ubuntu
11 2 (0.78%) Windows 7
12 1 (0.39%) Mac OS X
12 1 (0.39%) Unix
12 1 (0.39%) VMS
Processes & Methodologies
1 62 (24.22%) ITIL
2 37 (14.45%) Problem-Solving
3 36 (14.06%) Infrastructure Engineering
4 24 (9.38%) Customer Service
5 23 (8.98%) Incident Management
6 21 (8.20%) Cybersecurity
7 19 (7.42%) Migration
7 19 (7.42%) Remote Monitoring and Management
8 17 (6.64%) Desktop Virtualisation
9 16 (6.25%) Change Control
10 14 (5.47%) Agile
10 14 (5.47%) Multi-Factor Authentication
11 12 (4.69%) Patch Management
11 12 (4.69%) Root Cause Analysis
12 10 (3.91%) Antivirus Management
13 9 (3.52%) Proactive Monitoring
13 9 (3.52%) Systems Engineering
14 8 (3.13%) High Availability
14 8 (3.13%) Service Delivery
15 7 (2.73%) Problem Management
Programming Languages
1 51 (19.92%) SQL
2 27 (10.55%) PowerShell
3 2 (0.78%) C#
Qualifications
1 44 (17.19%) Degree
2 40 (15.63%) Microsoft Certification
3 26 (10.16%) Azure Certification
4 20 (7.81%) Cisco Certification
5 17 (6.64%) CCNA
6 9 (3.52%) MCSE
6 9 (3.52%) Security Cleared
7 7 (2.73%) ITIL Foundation Certificate
8 6 (2.34%) CCNP
9 5 (1.95%) MCSA
10 4 (1.56%) MCP
10 4 (1.56%) Network+ Certification
11 3 (1.17%) Computer Science Degree
11 3 (1.17%) RHCT
12 2 (0.78%) CompTIA Security+
12 2 (0.78%) DV Cleared
12 2 (0.78%) ITIL Certification
13 1 (0.39%) CCENT
13 1 (0.39%) DBS Check
13 1 (0.39%) SC Cleared
Quality Assurance & Compliance
1 5 (1.95%) SLA
2 4 (1.56%) Cyber Essentials
3 3 (1.17%) ISO/IEC 27001
4 2 (0.78%) GDPR
4 2 (0.78%) NIST
5 1 (0.39%) Cyber Essentials PLUS
5 1 (0.39%) GxP
System Software
1 107 (41.80%) Active Directory
2 89 (34.77%) VMware Infrastructure
3 80 (31.25%) Hyper-V
4 20 (7.81%) VMware ESXi
5 12 (4.69%) Virtual Machines
6 10 (3.91%) vSphere
7 9 (3.52%) Virtual Desktop
8 5 (1.95%) XenApp
9 4 (1.56%) Citrix Hypervisor
9 4 (1.56%) Terminal Services
10 3 (1.17%) KVM
10 3 (1.17%) XenDesktop
11 2 (0.78%) Docker
11 2 (0.78%) pfSense
11 2 (0.78%) Virtual Servers
11 2 (0.78%) VMware Server
12 1 (0.39%) DFS Replication
12 1 (0.39%) NFS
12 1 (0.39%) Xen
Systems Management
1 56 (21.88%) Microsoft Intune
2 17 (6.64%) SCCM
3 7 (2.73%) Microsoft Clustering
4 6 (2.34%) Jamf Pro
5 5 (1.95%) Terraform
6 3 (1.17%) vCenter Server
7 2 (0.78%) Autotask
7 2 (0.78%) Backup Exec
7 2 (0.78%) Dell DRAC
7 2 (0.78%) Microsoft Data Protection Manager
7 2 (0.78%) SCDPM
7 2 (0.78%) Single Sign-On
8 1 (0.39%) Active Directory Federation Services
8 1 (0.39%) DatAdvantage
8 1 (0.39%) Failover Clustering
8 1 (0.39%) QRadar
8 1 (0.39%) Stealthwatch
8 1 (0.39%) Symantec Endpoint Protection
8 1 (0.39%) vRealize
8 1 (0.39%) WSUS
Vendors
1 161 (62.89%) Microsoft
2 110 (42.97%) VMware
3 69 (26.95%) Citrix
4 62 (24.22%) Veeam
5 41 (16.02%) Cisco
6 22 (8.59%) HP
7 21 (8.20%) Sophos
8 14 (5.47%) WatchGuard
9 12 (4.69%) Meraki
10 10 (3.91%) Draytek
11 8 (3.13%) Datto
11 8 (3.13%) Dell
11 8 (3.13%) Juniper
12 7 (2.73%) Acronis
13 6 (2.34%) Google
14 5 (1.95%) ConnectWise
14 5 (1.95%) Ubiquiti
15 4 (1.56%) ESET
15 4 (1.56%) NetApp
15 4 (1.56%) SolarWinds