2nd Line Support Jobs in London

Second Line Support
England > London

The median Second Line Support salary in London is £35,000 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 393 357 583
Rank change year-on-year -36 +226 -46
Permanent jobs requiring a 2nd Line Support 118 259 364
As % of all permanent jobs advertised in London 0.48% 0.83% 0.49%
As % of the Job Titles category 0.50% 0.87% 0.51%
Number of salaries quoted 101 242 338
10th Percentile £30,000 £28,000 £27,500
25th Percentile £31,250 £30,000 £30,000
Median annual salary (50th Percentile) £35,000 £32,500 £34,000
Median % change year-on-year +7.69% -4.41% +3.03%
75th Percentile £40,000 £38,750 £38,000
90th Percentile £45,000 £42,500 £42,500
England median annual salary £31,000 £32,000 £30,000
% change year-on-year -3.13% +6.67% +7.14%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 23,403 29,645 71,541
% of permanent jobs with a recognized job title 94.44% 94.97% 96.13%
Number of salaries quoted 17,198 22,316 34,853
10th Percentile £37,500 £41,750 £41,250
25th Percentile £50,000 £54,988 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £52,500 £60,713 £60,000
% change year-on-year -13.53% +1.19% +9.09%

2nd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Salary Trend in London

3-month moving average salary quoted in jobs citing 2nd Line Support in London.

Salary trend for 2nd Line Support in London

2nd Line Support
Salary Histogram in London

Salary distribution for jobs citing 2nd Line Support in London over the 6 months to 12 June 2024.

Salary histogram for 2nd Line Support in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +25 36 £40,000 +21.21%
West London -15 11 £33,500 -10.67%
North London -3 4 £30,000 - 1
East London +9 3 £35,000 +2.94%
South London -38 1 £41,000 +26.15% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 12 June 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 2nd Line Support in the job title.

1 84 (71.19%) Windows
2 82 (69.49%) Microsoft 365
3 72 (61.02%) Active Directory
4 62 (52.54%) Microsoft
5 42 (35.59%) Social Skills
6 41 (34.75%) Customer Service
7 40 (33.90%) Problem-Solving
8 38 (32.20%) Windows 10
9 33 (27.97%) Azure
9 33 (27.97%) Microsoft Exchange
10 31 (26.27%) Analytical Skills
11 29 (24.58%) Microsoft Office
12 27 (22.88%) VMware
13 25 (21.19%) Firewall
14 24 (20.34%) Windows Server
15 21 (17.80%) SharePoint
15 21 (17.80%) SLA
16 19 (16.10%) Citrix
16 19 (16.10%) ITIL
17 18 (15.25%) Microsoft Intune
18 17 (14.41%) SCCM
18 17 (14.41%) VMware Infrastructure
19 16 (13.56%) Wi-Fi
19 16 (13.56%) Cisco
19 16 (13.56%) WAN
20 15 (12.71%) LAN
20 15 (12.71%) Finance
21 14 (11.86%) DNS
21 14 (11.86%) Organisational Skills
21 14 (11.86%) Hyper-V

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (27.97%) Microsoft Exchange
2 21 (17.80%) SharePoint
3 8 (6.78%) SharePoint 2010
3 8 (6.78%) SharePoint 2013
4 2 (1.69%) Exchange Server 2007
4 2 (1.69%) Exchange Server 2010
4 2 (1.69%) Exchange Server 2013
5 1 (0.85%) IBM Domino
5 1 (0.85%) Skype for Business
Applications
1 29 (24.58%) Microsoft Office
Cloud Services
1 82 (69.49%) Microsoft 365
2 33 (27.97%) Azure
3 13 (11.02%) Entra ID
4 12 (10.17%) AWS
5 10 (8.47%) GCP
6 8 (6.78%) Dynamics 365
7 4 (3.39%) OneDrive
8 1 (0.85%) Mimecast
Communications & Networking
1 25 (21.19%) Firewall
2 16 (13.56%) WAN
2 16 (13.56%) Wi-Fi
3 15 (12.71%) LAN
4 14 (11.86%) DNS
5 11 (9.32%) DHCP
6 9 (7.63%) Internet
7 6 (5.08%) Wireless
8 5 (4.24%) VPN
9 4 (3.39%) TCP/IP
10 3 (2.54%) Remote Desktop
10 3 (2.54%) Unified Communications
11 2 (1.69%) Cisco Firepower
12 1 (0.85%) Cisco IOS
12 1 (0.85%) Intranet
12 1 (0.85%) Skype
12 1 (0.85%) Telepresence
Database & Business Intelligence
1 6 (5.08%) SQL Server
2 1 (0.85%) Relational Database
General
1 42 (35.59%) Social Skills
2 31 (26.27%) Analytical Skills
3 15 (12.71%) Finance
4 14 (11.86%) Organisational Skills
5 11 (9.32%) Legal
6 8 (6.78%) Law
7 5 (4.24%) Banking
8 3 (2.54%) Inclusion and Diversity
9 2 (1.69%) Presentation Skills
9 2 (1.69%) Retail
10 1 (0.85%) Advertising
10 1 (0.85%) Automotive
10 1 (0.85%) Games
10 1 (0.85%) Manufacturing
10 1 (0.85%) Pharmaceutical
10 1 (0.85%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.85%) EDI
Miscellaneous
1 12 (10.17%) EPoS
2 10 (8.47%) Self-Motivation
3 7 (5.93%) Driving Licence
4 5 (4.24%) iPhone
5 3 (2.54%) iPad
5 3 (2.54%) Onboarding
5 3 (2.54%) Video Conferencing
6 1 (0.85%) Fat Client
6 1 (0.85%) Foreign Exchange (FX)
6 1 (0.85%) Hedge funds
6 1 (0.85%) Linux Command Line
6 1 (0.85%) Management Information System
6 1 (0.85%) Thin Client
Operating Systems
1 84 (71.19%) Windows
2 38 (32.20%) Windows 10
3 24 (20.34%) Windows Server
4 10 (8.47%) Windows Server 2012
5 9 (7.63%) Windows Server 2019
6 7 (5.93%) Android
6 7 (5.93%) Apple iOS
7 6 (5.08%) Windows Server 2008
7 6 (5.08%) Windows Server 2016
8 5 (4.24%) Linux
8 5 (4.24%) Mac OS X
9 4 (3.39%) Red Hat Enterprise Linux
10 2 (1.69%) AIX
11 1 (0.85%) Windows 7
Processes & Methodologies
1 41 (34.75%) Customer Service
2 40 (33.90%) Problem-Solving
3 19 (16.10%) ITIL
4 12 (10.17%) Mobile Device Management
4 12 (10.17%) Server Virtualisation
5 7 (5.93%) ITSM
6 6 (5.08%) Asset Management
6 6 (5.08%) Disaster Recovery
7 5 (4.24%) Change Control
7 5 (4.24%) Change Management
7 5 (4.24%) Service Delivery
7 5 (4.24%) User Experience
8 4 (3.39%) Incident Management
8 4 (3.39%) Problem Management
8 4 (3.39%) Remote Monitoring and Management
8 4 (3.39%) Time Management
9 3 (2.54%) Customer Experience
9 3 (2.54%) Information Security
9 3 (2.54%) Investment Management
9 3 (2.54%) Software Deployment
Programming Languages
1 10 (8.47%) SQL
2 5 (4.24%) PowerShell
3 1 (0.85%) Bash
3 1 (0.85%) C++
3 1 (0.85%) Python
Qualifications
1 13 (11.02%) MCSE
1 13 (11.02%) Microsoft Certification
2 11 (9.32%) Degree
2 11 (9.32%) MCITP
3 6 (5.08%) Security Cleared
4 3 (2.54%) CCNA
4 3 (2.54%) Cisco Certification
4 3 (2.54%) MCP
4 3 (2.54%) MCTS
5 2 (1.69%) A+ Certification
5 2 (1.69%) CISSP
5 2 (1.69%) ITIL Certification
5 2 (1.69%) Network+ Certification
6 1 (0.85%) Computer Science Degree
6 1 (0.85%) ITIL Foundation Certificate
6 1 (0.85%) Master's Degree
6 1 (0.85%) MBA
6 1 (0.85%) SC Cleared
Quality Assurance & Compliance
1 21 (17.80%) SLA
2 3 (2.54%) QA
3 1 (0.85%) GDPR
System Software
1 72 (61.02%) Active Directory
2 17 (14.41%) VMware Infrastructure
3 14 (11.86%) Hyper-V
4 11 (9.32%) XenApp
4 11 (9.32%) XenDesktop
5 3 (2.54%) Terminal Services
5 3 (2.54%) Virtual Servers
6 2 (1.69%) Virtual Desktop
6 2 (1.69%) VMware Workstation
7 1 (0.85%) Firmware
7 1 (0.85%) VMware ESXi
7 1 (0.85%) VMware NSX
Systems Management
1 18 (15.25%) Microsoft Intune
2 17 (14.41%) SCCM
3 4 (3.39%) Jamf Pro
4 3 (2.54%) NetBackup
5 2 (1.69%) McAfee ePO
5 2 (1.69%) Nessus
5 2 (1.69%) WSUS
6 1 (0.85%) Backup Exec
6 1 (0.85%) Single Sign-On
6 1 (0.85%) vCenter Server
Vendors
1 62 (52.54%) Microsoft
2 27 (22.88%) VMware
3 19 (16.10%) Citrix
4 16 (13.56%) Cisco
5 12 (10.17%) Dell
5 12 (10.17%) Google
5 12 (10.17%) HP
5 12 (10.17%) Symantec
6 7 (5.93%) ServiceNow
7 6 (5.08%) Bloomberg
7 6 (5.08%) Veritas
8 5 (4.24%) arcserve
9 4 (3.39%) Red Hat
9 4 (3.39%) Reuters
10 3 (2.54%) Aderant
10 3 (2.54%) Avaya
10 3 (2.54%) ConnectWise
10 3 (2.54%) Sophos
11 2 (1.69%) Datto
11 2 (1.69%) iManage