2nd Line Support Jobs in England

Second Line Support
UK > England

The median Second Line Support salary in England is £31,250 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 333 363 480
Rank change year-on-year +30 +117 -28
Permanent jobs requiring a 2nd Line Support 714 798 985
As % of all permanent jobs advertised in England 0.83% 0.90% 0.72%
As % of the Job Titles category 0.87% 0.99% 0.75%
Number of salaries quoted 662 719 892
10th Percentile £26,000 £25,000 £24,500
25th Percentile £27,750 £27,500 £26,250
Median annual salary (50th Percentile) £31,250 £32,000 £30,000
Median % change year-on-year -2.34% +6.67% +6.19%
75th Percentile £36,000 £36,500 £35,000
90th Percentile £40,000 £40,000 £38,750
UK median annual salary £31,000 £31,500 £30,000
% change year-on-year -1.59% +5.00% +7.14%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,786 81,001 131,568
% of permanent jobs with a recognized job title 94.57% 91.55% 96.04%
Number of salaries quoted 60,839 51,644 75,317
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,000 £60,800 £60,000
Median % change year-on-year -12.83% +1.33% +9.09%
75th Percentile £71,250 £82,500 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support in England

2nd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support in England.

Salary trend for 2nd Line Support in England

2nd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support in England over the 6 months to 20 May 2024.

Salary histogram for 2nd Line Support in England

2nd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the England region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -22 170 £30,000 -1.64% 46
North of England +44 133 £30,000 +5.26% 16
London -12 125 £35,000 +7.69% 37
East of England +62 106 £31,000 -4.62% 15
Midlands +20 99 £29,500 +3.51% 24
South West -3 83 £33,500 -4.29% 13
North West +4 64 £29,500 +3.51% 8
West Midlands +15 60 £29,500 +8.26% 17
Yorkshire +77 47 £31,250 +9.65% 7
East Midlands +7 39 £29,500 -1.67% 7
North East +8 22 £32,250 -0.77% 1
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 20 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support in the job title.

1 451 (63.17%) Windows
2 448 (62.75%) Microsoft
3 447 (62.61%) Microsoft 365
4 429 (60.08%) Active Directory
5 288 (40.34%) Social Skills
6 232 (32.49%) Azure
7 212 (29.69%) Windows Server
8 207 (28.99%) Problem-Solving
9 205 (28.71%) Customer Service
10 188 (26.33%) Windows 10
11 178 (24.93%) Microsoft Exchange
12 163 (22.83%) VMware
13 146 (20.45%) ITIL
14 145 (20.31%) Firewall
15 143 (20.03%) Microsoft Office
16 130 (18.21%) SharePoint
17 124 (17.37%) VMware Infrastructure
18 118 (16.53%) Microsoft Intune
19 109 (15.27%) Hyper-V
20 98 (13.73%) Entra ID
21 93 (13.03%) DNS
22 86 (12.04%) Citrix
23 80 (11.20%) Analytical Skills
24 75 (10.50%) DHCP
25 74 (10.36%) Microsoft Certification
25 74 (10.36%) SLA
26 70 (9.80%) WAN
27 68 (9.52%) LAN
28 66 (9.24%) Driving Licence
29 60 (8.40%) Wi-Fi

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 178 (24.93%) Microsoft Exchange
2 130 (18.21%) SharePoint
3 12 (1.68%) SharePoint 2010
3 12 (1.68%) SharePoint 2013
4 11 (1.54%) IIS
5 3 (0.42%) Skype for Business
6 2 (0.28%) Confluence
6 2 (0.28%) Exchange Server 2007
6 2 (0.28%) Exchange Server 2010
6 2 (0.28%) Exchange Server 2013
7 1 (0.14%) IBM Notes
Applications
1 143 (20.03%) Microsoft Office
2 10 (1.40%) Microsoft Excel
3 2 (0.28%) Adobe Illustrator
3 2 (0.28%) InCopy
3 2 (0.28%) InDesign
3 2 (0.28%) Photoshop
3 2 (0.28%) Spreadsheet
4 1 (0.14%) Microsoft PowerPoint
Business Applications
1 4 (0.56%) Dynamics CRM
1 4 (0.56%) Dynamics NAV
2 3 (0.42%) JDE EnterpriseOne
2 3 (0.42%) Shopify
3 1 (0.14%) Dynamics AX
Cloud Services
1 447 (62.61%) Microsoft 365
2 232 (32.49%) Azure
3 98 (13.73%) Entra ID
4 46 (6.44%) OneDrive
5 44 (6.16%) AWS
6 30 (4.20%) GCP
7 15 (2.10%) Google Workspace
8 14 (1.96%) Dynamics 365
9 11 (1.54%) Mimecast
10 9 (1.26%) Azure Sentinel
10 9 (1.26%) Power Platform
11 8 (1.12%) SaaS
12 1 (0.14%) IaaS
12 1 (0.14%) OpenDNS
12 1 (0.14%) WhatsApp
Communications & Networking
1 145 (20.31%) Firewall
2 93 (13.03%) DNS
3 75 (10.50%) DHCP
4 70 (9.80%) WAN
5 68 (9.52%) LAN
6 60 (8.40%) Wi-Fi
7 48 (6.72%) TCP/IP
8 37 (5.18%) VPN
9 33 (4.62%) VLAN
10 32 (4.48%) Internet
10 32 (4.48%) VoIP
11 22 (3.08%) Network Security
12 20 (2.80%) SAN
13 16 (2.24%) Intranet
13 16 (2.24%) Remote Desktop
14 15 (2.10%) Wireless
14 15 (2.10%) WLAN
15 8 (1.12%) NAS
16 6 (0.84%) Unified Communications
17 5 (0.70%) Structured Cabling
Database & Business Intelligence
1 43 (6.02%) SQL Server
2 16 (2.24%) Amazon RDS
3 8 (1.12%) MariaDB
3 8 (1.12%) MySQL
4 5 (0.70%) Power BI
5 1 (0.14%) Relational Database
Development Applications
1 8 (1.12%) JIRA
2 2 (0.28%) Hudson
General
1 288 (40.34%) Social Skills
2 80 (11.20%) Analytical Skills
3 58 (8.12%) Finance
4 57 (7.98%) Organisational Skills
5 36 (5.04%) Law
6 26 (3.64%) Legal
7 24 (3.36%) Manufacturing
8 19 (2.66%) Documentation Skills
8 19 (2.66%) Telecoms
9 12 (1.68%) Inclusion and Diversity
10 9 (1.26%) Public Sector
11 8 (1.12%) Retail
12 6 (0.84%) Banking
12 6 (0.84%) Marketing
13 5 (0.70%) Presentation Skills
13 5 (0.70%) Publishing
14 4 (0.56%) Advertising
15 2 (0.28%) Digital Healthcare
15 2 (0.28%) Games
16 1 (0.14%) Billing
Libraries, Frameworks & Software Standards
1 8 (1.12%) .NET
2 4 (0.56%) Cocoa
3 1 (0.14%) CSS
3 1 (0.14%) EDI
3 1 (0.14%) HTML
3 1 (0.14%) Web Services
Miscellaneous
1 66 (9.24%) Driving Licence
2 24 (3.36%) Self-Motivation
3 22 (3.08%) Onboarding
4 20 (2.80%) EPoS
5 19 (2.66%) Video Conferencing
6 16 (2.24%) iPad
6 16 (2.24%) Smartphone
7 12 (1.68%) iPhone
8 11 (1.54%) Enterprise Storage
9 10 (1.40%) Management Information System
10 8 (1.12%) Clustering
11 6 (0.84%) BYOD
11 6 (0.84%) Security Operations Centre
12 5 (0.70%) Replication
13 4 (0.56%) CMDB
13 4 (0.56%) Virtual Team
14 3 (0.42%) Apple TV
14 3 (0.42%) Handset
14 3 (0.42%) Team-Oriented Environment
15 2 (0.28%) Cyber Threat
Operating Systems
1 451 (63.17%) Windows
2 212 (29.69%) Windows Server
3 188 (26.33%) Windows 10
4 48 (6.72%) Apple iOS
5 42 (5.88%) Linux
6 40 (5.60%) Mac OS
7 39 (5.46%) Android
8 32 (4.48%) Windows Server 2012
9 30 (4.20%) Windows 7
10 28 (3.92%) Windows Server 2019
11 25 (3.50%) Windows Server 2016
12 18 (2.52%) Windows 8
13 8 (1.12%) Windows Server 2008
14 6 (0.84%) Red Hat Enterprise Linux
15 5 (0.70%) CentOS
15 5 (0.70%) Mac OS X
16 4 (0.56%) Unix
16 4 (0.56%) VMS
17 2 (0.28%) AIX
18 1 (0.14%) Windows Mobile
Processes & Methodologies
1 207 (28.99%) Problem-Solving
2 205 (28.71%) Customer Service
3 146 (20.45%) ITIL
4 40 (5.60%) Mobile Device Management
5 37 (5.18%) ITSM
6 36 (5.04%) Service Delivery
7 27 (3.78%) Computer Science
8 25 (3.50%) Incident Management
8 25 (3.50%) Mentoring
9 22 (3.08%) Cybersecurity
10 21 (2.94%) CRM
10 21 (2.94%) Service Management
11 20 (2.80%) Continuous Improvement
11 20 (2.80%) Line Management
12 19 (2.66%) Server Virtualisation
13 18 (2.52%) Change Management
13 18 (2.52%) Server Management
13 18 (2.52%) Software Deployment
14 17 (2.38%) Antivirus Management
14 17 (2.38%) Asset Management
Programming Languages
1 56 (7.84%) SQL
2 35 (4.90%) PowerShell
3 4 (0.56%) Python
4 2 (0.28%) Bash
5 1 (0.14%) C++
5 1 (0.14%) Perl
Qualifications
1 74 (10.36%) Microsoft Certification
2 59 (8.26%) Degree
3 40 (5.60%) Security Cleared
4 33 (4.62%) DBS Check
5 30 (4.20%) A+ Certification
5 30 (4.20%) SC Cleared
6 27 (3.78%) MCP
7 25 (3.50%) Computer Science Degree
8 17 (2.38%) Azure Certification
8 17 (2.38%) MCSE
9 13 (1.82%) MCITP
9 13 (1.82%) Network+ Certification
10 8 (1.12%) CCNA
10 8 (1.12%) Cisco Certification
10 8 (1.12%) CompTIA Security+
11 6 (0.84%) AWS Certification
11 6 (0.84%) HND
11 6 (0.84%) ITIL Certification
12 3 (0.42%) DV Cleared
13 2 (0.28%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 74 (10.36%) SLA
2 10 (1.40%) ISO/IEC 27001
3 7 (0.98%) GDPR
4 5 (0.70%) QA
5 3 (0.42%) Cyber Essentials
6 2 (0.28%) Cyber Essentials PLUS
6 2 (0.28%) ISO 9001
7 1 (0.14%) PCI DSS
System Software
1 429 (60.08%) Active Directory
2 124 (17.37%) VMware Infrastructure
3 109 (15.27%) Hyper-V
4 31 (4.34%) XenApp
5 29 (4.06%) XenDesktop
6 27 (3.78%) Virtual Desktop
7 19 (2.66%) VMware ESXi
8 16 (2.24%) vSphere
9 12 (1.68%) VirtualBox
10 10 (1.40%) VMware Workstation
11 4 (0.56%) Terminal Services
12 3 (0.42%) Virtual Machines
12 3 (0.42%) Virtual Servers
13 1 (0.14%) Firmware
13 1 (0.14%) VMware NSX
Systems Management
1 118 (16.53%) Microsoft Intune
2 50 (7.00%) SCCM
3 18 (2.52%) WSUS
4 16 (2.24%) Jamf Pro
5 8 (1.12%) Autotask
5 8 (1.12%) Failover Clustering
6 6 (0.84%) SmoothWall
7 5 (0.70%) vCenter Server
8 3 (0.42%) Microsoft Data Protection Manager
8 3 (0.42%) NetBackup
8 3 (0.42%) SCDPM
9 2 (0.28%) FortiGate
9 2 (0.28%) McAfee ePO
9 2 (0.28%) Nessus
9 2 (0.28%) Single Sign-On
10 1 (0.14%) Backup Exec
10 1 (0.14%) Dell DRAC
10 1 (0.14%) Opsgenie
10 1 (0.14%) SCOM
10 1 (0.14%) SCVMM
Vendors
1 448 (62.75%) Microsoft
2 163 (22.83%) VMware
3 86 (12.04%) Citrix
4 48 (6.72%) Cisco
5 40 (5.60%) Apple
6 39 (5.46%) Google
7 33 (4.62%) HP
8 27 (3.78%) Sophos
9 25 (3.50%) Veeam
10 24 (3.36%) Dell
11 18 (2.52%) Symantec
12 17 (2.38%) ServiceNow
13 10 (1.40%) Datto
14 7 (0.98%) Acronis
14 7 (0.98%) Adobe
14 7 (0.98%) Avaya
14 7 (0.98%) Ubiquiti
15 6 (0.84%) Draytek
15 6 (0.84%) Red Hat
15 6 (0.84%) Veritas