2nd Line Support Jobs in London

Second Line Support
England > London

The median Second Line Support salary in London is £35,000 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 385 373 569
Rank change year-on-year -12 +196 -65
Permanent jobs requiring a 2nd Line Support 125 267 367
As % of all permanent jobs advertised in London 0.53% 0.79% 0.52%
As % of the Job Titles category 0.56% 0.83% 0.54%
Number of salaries quoted 114 249 336
10th Percentile £30,000 £28,000 £27,500
25th Percentile £31,250 £30,000 £30,000
Median annual salary (50th Percentile) £35,000 £32,500 £33,750
Median % change year-on-year +7.69% -3.70% +2.27%
75th Percentile £40,948 £38,750 £38,375
90th Percentile £45,000 £43,750 £42,500
England median annual salary £31,250 £32,000 £30,000
% change year-on-year -2.34% +6.67% +6.19%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,286 32,090 67,502
% of permanent jobs with a recognized job title 94.22% 95.14% 96.27%
Number of salaries quoted 16,616 23,723 34,810
10th Percentile £37,500 £42,444 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £53,000 £60,800 £60,000
% change year-on-year -12.83% +1.33% +9.09%

2nd Line Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support in London

2nd Line Support
Salary Trend in London

3-month moving average salary quoted in jobs citing 2nd Line Support in London.

Salary trend for 2nd Line Support in London

2nd Line Support
Salary Histogram in London

Salary distribution for jobs citing 2nd Line Support in London over the 6 months to 20 May 2024.

Salary histogram for 2nd Line Support in London

2nd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the London region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +44 40 £39,000 +11.43% 2
West London -7 13 £33,500 -10.67% 1
North London -1 4 £30,000 -2.94%
East London +14 3 £35,000 +2.94% 13
South London -33 1 £41,000 +26.15% 4
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 20 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 2nd Line Support in the job title.

1 89 (71.20%) Windows
2 82 (65.60%) Microsoft 365
3 75 (60.00%) Active Directory
4 66 (52.80%) Microsoft
5 46 (36.80%) Windows 10
6 44 (35.20%) Social Skills
7 42 (33.60%) Customer Service
8 40 (32.00%) Problem-Solving
9 33 (26.40%) Microsoft Office
10 30 (24.00%) Microsoft Exchange
10 30 (24.00%) Analytical Skills
11 29 (23.20%) Azure
12 24 (19.20%) SLA
13 23 (18.40%) ITIL
14 21 (16.80%) Windows Server
15 20 (16.00%) Firewall
15 20 (16.00%) VMware
16 19 (15.20%) SharePoint
17 18 (14.40%) Wi-Fi
18 17 (13.60%) Microsoft Intune
19 16 (12.80%) Finance
20 15 (12.00%) DNS
21 14 (11.20%) WAN
21 14 (11.20%) Organisational Skills
22 13 (10.40%) LAN
22 13 (10.40%) Cisco
22 13 (10.40%) Citrix
23 12 (9.60%) EPoS
23 12 (9.60%) DHCP
23 12 (9.60%) Law

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (24.00%) Microsoft Exchange
2 19 (15.20%) SharePoint
3 5 (4.00%) SharePoint 2010
3 5 (4.00%) SharePoint 2013
4 2 (1.60%) Exchange Server 2007
4 2 (1.60%) Exchange Server 2010
4 2 (1.60%) Exchange Server 2013
5 1 (0.80%) Skype for Business
Applications
1 33 (26.40%) Microsoft Office
2 2 (1.60%) Adobe Illustrator
2 2 (1.60%) InCopy
2 2 (1.60%) InDesign
2 2 (1.60%) Photoshop
Cloud Services
1 82 (65.60%) Microsoft 365
2 29 (23.20%) Azure
3 12 (9.60%) Entra ID
4 7 (5.60%) AWS
5 5 (4.00%) Dynamics 365
5 5 (4.00%) GCP
6 4 (3.20%) OneDrive
7 2 (1.60%) Google Workspace
8 1 (0.80%) Mimecast
Communications & Networking
1 20 (16.00%) Firewall
2 18 (14.40%) Wi-Fi
3 15 (12.00%) DNS
4 14 (11.20%) WAN
5 13 (10.40%) LAN
6 12 (9.60%) DHCP
7 9 (7.20%) Internet
8 7 (5.60%) VPN
9 6 (4.80%) Wireless
10 5 (4.00%) TCP/IP
11 3 (2.40%) Cisco IOS
11 3 (2.40%) Remote Desktop
11 3 (2.40%) Unified Communications
12 2 (1.60%) Cisco Firepower
13 1 (0.80%) Ethernet
13 1 (0.80%) Intranet
13 1 (0.80%) Skype
13 1 (0.80%) Telepresence
Database & Business Intelligence
1 6 (4.80%) SQL Server
2 1 (0.80%) Relational Database
General
1 44 (35.20%) Social Skills
2 30 (24.00%) Analytical Skills
3 16 (12.80%) Finance
4 14 (11.20%) Organisational Skills
5 12 (9.60%) Law
6 10 (8.00%) Legal
7 6 (4.80%) Banking
8 3 (2.40%) Inclusion and Diversity
9 2 (1.60%) Games
9 2 (1.60%) Presentation Skills
9 2 (1.60%) Retail
10 1 (0.80%) Advertising
10 1 (0.80%) Automotive
10 1 (0.80%) Back Office
10 1 (0.80%) Manufacturing
10 1 (0.80%) Pharmaceutical
10 1 (0.80%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.80%) EDI
Miscellaneous
1 12 (9.60%) EPoS
2 8 (6.40%) Self-Motivation
2 8 (6.40%) Video Conferencing
3 7 (5.60%) Driving Licence
4 6 (4.80%) iPhone
5 5 (4.00%) iPad
6 1 (0.80%) CMDB
6 1 (0.80%) Fat Client
6 1 (0.80%) Foreign Exchange (FX)
6 1 (0.80%) Hedge funds
6 1 (0.80%) Linux Command Line
6 1 (0.80%) Mobile App
6 1 (0.80%) Onboarding
6 1 (0.80%) Renewable Energy
6 1 (0.80%) Thin Client
Operating Systems
1 89 (71.20%) Windows
2 46 (36.80%) Windows 10
3 21 (16.80%) Windows Server
4 12 (9.60%) Apple iOS
5 10 (8.00%) Android
6 8 (6.40%) Windows Server 2012
7 7 (5.60%) Windows Server 2019
8 6 (4.80%) Windows Server 2008
8 6 (4.80%) Windows Server 2016
9 5 (4.00%) Linux
9 5 (4.00%) Mac OS X
10 4 (3.20%) Red Hat Enterprise Linux
11 3 (2.40%) Windows 7
12 2 (1.60%) AIX
12 2 (1.60%) Mac OS
Processes & Methodologies
1 42 (33.60%) Customer Service
2 40 (32.00%) Problem-Solving
3 23 (18.40%) ITIL
4 10 (8.00%) ITSM
4 10 (8.00%) Mobile Device Management
5 9 (7.20%) User Experience
6 7 (5.60%) Asset Management
6 7 (5.60%) Server Virtualisation
7 6 (4.80%) Disaster Recovery
7 6 (4.80%) Service Delivery
7 6 (4.80%) Time Management
8 5 (4.00%) Change Control
8 5 (4.00%) Change Management
9 4 (3.20%) Customer Experience
9 4 (3.20%) Cybersecurity
9 4 (3.20%) Incident Management
9 4 (3.20%) Problem Management
9 4 (3.20%) Remote Monitoring and Management
9 4 (3.20%) Software Deployment
10 3 (2.40%) Continuous Improvement
Programming Languages
1 9 (7.20%) SQL
2 6 (4.80%) PowerShell
3 1 (0.80%) Bash
3 1 (0.80%) C++
3 1 (0.80%) Python
Qualifications
1 8 (6.40%) Degree
1 8 (6.40%) MCSE
1 8 (6.40%) Microsoft Certification
2 6 (4.80%) MCITP
2 6 (4.80%) Security Cleared
3 3 (2.40%) CCNA
3 3 (2.40%) Cisco Certification
3 3 (2.40%) ITIL Certification
4 2 (1.60%) A+ Certification
4 2 (1.60%) CISSP
4 2 (1.60%) Network+ Certification
5 1 (0.80%) ITIL Foundation Certificate
5 1 (0.80%) Master's Degree
5 1 (0.80%) MBA
5 1 (0.80%) MCP
5 1 (0.80%) MCTS
5 1 (0.80%) SC Cleared
Quality Assurance & Compliance
1 24 (19.20%) SLA
2 3 (2.40%) QA
3 1 (0.80%) GDPR
System Software
1 75 (60.00%) Active Directory
2 10 (8.00%) VMware Infrastructure
3 9 (7.20%) Hyper-V
4 7 (5.60%) XenApp
5 6 (4.80%) XenDesktop
6 3 (2.40%) Terminal Services
6 3 (2.40%) Virtual Servers
7 1 (0.80%) Firmware
7 1 (0.80%) Virtual Desktop
7 1 (0.80%) VMware ESXi
7 1 (0.80%) VMware NSX
Systems Management
1 17 (13.60%) Microsoft Intune
2 11 (8.80%) SCCM
3 8 (6.40%) Jamf Pro
4 3 (2.40%) NetBackup
5 2 (1.60%) McAfee ePO
5 2 (1.60%) Nessus
5 2 (1.60%) Single Sign-On
5 2 (1.60%) WSUS
6 1 (0.80%) Backup Exec
6 1 (0.80%) vCenter Server
Vendors
1 66 (52.80%) Microsoft
2 20 (16.00%) VMware
3 13 (10.40%) Cisco
3 13 (10.40%) Citrix
4 9 (7.20%) Google
5 7 (5.60%) Dell
5 7 (5.60%) HP
5 7 (5.60%) ServiceNow
5 7 (5.60%) Symantec
6 6 (4.80%) Apple
6 6 (4.80%) Veritas
7 4 (3.20%) Red Hat
8 3 (2.40%) Aderant
8 3 (2.40%) arcserve
8 3 (2.40%) Bloomberg
8 3 (2.40%) ConnectWise
8 3 (2.40%) Reuters
9 2 (1.60%) Avaya
9 2 (1.60%) Datto
9 2 (1.60%) IBM