Customer-Centric
UK
The following table provides summary statistics for permanent job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 20 May 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 20 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 379 | 268 | 284 |
| Rank change year-on-year | -111 | +16 | +144 |
| Permanent jobs citing Customer-Centricity | 699 | 1,383 | 2,371 |
| As % of all permanent jobs advertised in the UK | 0.70% | 1.39% | 1.46% |
| As % of the Processes & Methodologies category | 0.82% | 1.45% | 1.52% |
| Number of salaries quoted | 476 | 615 | 671 |
| 10th Percentile | £26,625 | £35,000 | £32,000 |
| 25th Percentile | £35,875 | £50,469 | £46,250 |
| Median annual salary (50th Percentile) | £47,500 | £70,000 | £65,000 |
| Median % change year-on-year | -32.14% | +7.69% | +18.18% |
| 75th Percentile | £69,063 | £72,500 | £85,000 |
| 90th Percentile | £90,000 | £91,250 | £95,000 |
| UK excluding London median annual salary | £42,500 | £70,000 | £60,000 |
| % change year-on-year | -39.29% | +16.67% | +33.33% |
All Process and Methodology Skills
UK
Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.
| Permanent vacancies with a requirement for process or methodology skills | 85,108 | 95,066 | 155,930 |
| As % of all permanent jobs advertised in the UK | 85.18% | 95.58% | 95.78% |
| Number of salaries quoted | 59,794 | 56,135 | 83,138 |
| 10th Percentile | £29,071 | £34,000 | £33,645 |
| 25th Percentile | £40,000 | £45,000 | £43,750 |
| Median annual salary (50th Percentile) | £55,000 | £61,180 | £60,000 |
| Median % change year-on-year | -10.10% | +1.97% | +9.09% |
| 75th Percentile | £72,500 | £81,250 | £80,000 |
| 90th Percentile | £92,500 | £100,000 | £96,250 |
| UK excluding London median annual salary | £50,000 | £55,000 | £52,500 |
| % change year-on-year | -9.09% | +4.76% | +10.53% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Salary Trend
3-month moving average salary quoted in jobs citing Customer-Centricity.
Customer-Centricity
Salary Histogram
Salary distribution for jobs citing Customer-Centricity over the 6 months to 20 May 2024.
Customer-Centricity
Top 17 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -101 | 617 | £46,958 | -32.92% | 269 |
| UK excluding London | -115 | 481 | £42,500 | -39.29% | 188 |
| Work from Home | -74 | 260 | £48,500 | -31.30% | 126 |
| London | -39 | 188 | £72,500 | +3.57% | 98 |
| South East | -58 | 134 | £42,500 | -34.62% | 53 |
| North of England | -99 | 93 | £42,500 | -39.29% | 54 |
| Midlands | -15 | 82 | £45,000 | -35.71% | 27 |
| South West | -35 | 80 | £46,958 | -32.92% | 24 |
| North West | -27 | 54 | £35,000 | -50.00% | 29 |
| West Midlands | -3 | 46 | £65,000 | -7.14% | 11 |
| East of England | -53 | 38 | £33,250 | -52.90% | 16 |
| Scotland | -54 | 38 | £46,750 | -33.78% | 11 |
| East Midlands | -11 | 36 | £31,000 | -55.71% | 16 |
| Yorkshire | -36 | 36 | £51,250 | -26.79% | 18 |
| Wales | +13 | 13 | £22,000 | -68.57% | 6 |
| Northern Ireland | +30 | 3 | £32,500 | - | 4 |
| North East | -18 | 3 | £37,500 | -46.43% | 7 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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